Module 1

Which of the following items are likely to be displayed in the notification area of a computer running the Windows operating system? (Select two.)

-A volume control -The current time

Mission Control is a desktop and windows management utility that is used to access several Mac OS features. Which of the following are Mac features accessed through Mission Control? (Select three.)

-All windows -Multiple desktops -Dashboard

How many pins are on a VGA connector?

15

When assisting users, a technician often uses the Mac OS Force Quit functions and the Linux kill command. Which of the following situations would require their use?

A runaway application does not respond to user input.

Windows includes a set of features that improves its visual appearance. These features include, but are not limited to: Glass effects Window animations Flip 3D Snap Shake What is this set of features called?

Aero

A technician is tasked with installing the Windows OS on a Mac OS computer so that the computer can boot to either the Mac OS or the Windows OS. Which Mac OS feature should the technician use to complete this task?

Boot Camp

The primary modifier key on Apple systems, used like the Ctrl key on a Windows system.

Command key

You're working on a Mac computer that has an issue with a non-responsive application. You need to stop the application using the Force Quit feature. Which of the following keyboard shortcuts can be used to access the Force Quit feature?

Command+Option+Esc

You are providing telephone support for a user who is trying to connect a computer to a projector. You know that the projector only has a VGA port. How would you describe the connector that the user should look for?

D-shaped with 15 pins

You are helping a customer over the phone. The customer needs to connect a monitor that uses a digital interface. Which port should you instruct her to look for on the back of her PC?

DVI

Which of the following BEST describes a key feature of the DisplayPort interface used for connecting video monitors to computers?

DisplayPort can send both video and audio signals over the same cable.

Which of the following Mac features is used to launch apps, switch between running apps, access the Trash, and access specific folders?

Dock

Which Windows tool do you use to browse the file system on a drive?

File Explorer

The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound. Which of the following cable types would work BEST for connecting his laptop to the display?

HDMI

Part of the operating system core is responsible for controlling security, managing the file system, and providing a platform for applications to run on. What is this feature's name?

Kernel

Ability to use multiple processing devices.

Multiprocessing

Ability to run multiple applications simultaneously.

Multitasking

Ability to run multiple parts of an application simultaneously.

Multithreading

Which of the following is the term used for a set of programs that acts as an interface between the applications that are running on a computer and the computer's hardware?

Operating System

You are connecting an older dot matrix printer to a computer. The printer's cable is a D-shaped connector with 25 pins. Which port type does the printer connect to?

Parallel port

You are looking at a female TRS connector on the computer. Which device uses this connector?

Speaker

A Mac OS user has forgotten the location of an important spreadsheet document. Which Mac OS feature could be used to find the spreadsheet?

Spotlight

You need to replace a broken monitor on a desktop system. You decide to replace it with a spare monitor that wasn't being used. Even though the monitor is made by a different manufacturer than the desktop computer, it still works with the computer. Which computer design concept makes this possible?

Standardization

Which connector on the back of a computer is used to attach a mouse to a modern PC system?

USB

Which component of Windows prompts the user for credentials or permissions to minimize the dangers of unintended software installations?

User Account Control (UAC)

Which operating system(s) include the following features? Cortana Cloud storage Continuum Microsoft Store Microsoft Edge

Windows 10

What would you enter at the command prompt to start a new Bourne-again shell (bash) session?

bash

Primarily used for text document navigation.

control key

Typically only found on Apple notebooks and is used to access the F1-F12 keys on the keyboard.

fn key

You can use these finger motions to perform specific functions on a Mac OS system: Right-click: Tap with two fingers to right-click Smart zoom: Double-tap with two fingers to zoom in on a web page, image, or document (double-tap again to zoom out) Scroll: Slide up or down using two fingers to scroll up or down Zoom: Spread two fingers apart to zoom in. Bring fingers back together to zoom out Page navigation: Slide two fingers left or right to navigate between pages in a document Mission Control: Slide four fingers straight up to open Mission Control All apps: Slide four fingers straight down to display all windows of the active app Mac allows you to scroll by sliding two fingers up or down on a touchscreen.What is the name of the Mac feature that lets you perform functions using finger motions?

gestures

What would you enter at the command prompt on a Linux system to display the IP addresses and the subnet masks assigned to each network interface on a Linux system?

ifconfig

What would you enter at the command prompt on a Linux system to display a list of files and subdirectories that exist within the present working directory?

ls

You want to know more about the usage, command syntax, and options available with the Linux ifconfig command. What would you enter at the command prompt to display this information about ifconfig?

man ifconfig

A technician wants to move a file called widget.txt from the current directory to /home/fred. Which of the following commands would the technician use?

mv widget.txt /home/fred

Used for application and navigation shortcuts.

option key

What would you enter at the command prompt on a Linux system to display the present working directory?

pwd

A technician would like to completely shut down and power down the system 10 minutes after notifying all users. Which of the following commands should the technician use?

shutdown -h +10 message

You are logged in as a user with limited system privileges. You are the Linux system administrator, and you have the password to the root user account. When you need to switch to root user to perform administrative tasks, what command should you enter at the command prompt?

su -