Module 13:
their facility regarding department functions. These are then summarized and published to provide a tool for which of the following activities to take place? measurement of actual performance continuous quality improvement employee self-logging benchmarking
benchmarking
Which of the following methods of performance appraisal requires the supervisor to document exceptional behavior by the employee? critical incident method behaviorally anchored rating graphic rating scales goal Setting
critical incident method
Which of the following is often characterized as a manager's version of a pilot's cockpit as it contains all the critical information for leading the organization? balanced scorecard executive dashboard groupthink revenge effect
executive dashboard
Which of the following is usually the largest expense for a health care facility? staffing expenses travel fees release of Information fees paper supply
staffing expenses
The formalized road map that describes how your institution executes the chosen strategy defines operations improvement. strategic thinking. strategic planning. operational mission.
strategic planning.
When interviewing a prospective employee, which question would be inappropriate to ask? "Do you own a home?" "Where may we contact you?" "What language other than English can you speak or write?" "Can you type?"
"Do you own a home?"
The supervisor over release of information has requested a meeting with her superior, the director of Health Information Services. She begins the meeting by describing how overwhelmed she is feeling. She is extremely behind in her work and she does not know what she can do to change the situation. In advising the supervisor, the director suggests that perhaps she should begin addressing her problem by attending a management workshop. Which of the following workshop topics is more likely to help the supervisor with her problem? "Understanding Your Employee" "Writing Skills for the Release of Information Supervisor" "The Nature of Delegation" "Leadership Styles for Women Managers and Supervisors"
"The Nature of Delegation"
In deciding to purchase or lease a new dictation system, the director of Health Information Services calculated the payback period and rate of return on the investment. The hospital's required payback period is 3 years with a required rate of return of 20%. If the equipment costs $32,000 and generates $8,000 per year in savings, what would the payback period for this equipment be? 3 years 2 years 5 years 4 years
4 years
If the budgeted payroll expense was $24,300 and the actual payroll expense was $25,800, what is the percentage of cost variance? 0.58% 6.7% 6.0% 6.17%
6.17%
The director of Health Information has been selected to participate in a strategic planning retreat for her health system. In preparation, she refreshes her understanding of strategic planning. Which of the following will likely be included in the retreat? Discuss how to improve turnaround time within transcription. Opportunities to review internal structures and systems to improve exiting coding processes. Focus on the organization's fit with the external environment related to MACRA requirements. Review of existing registration processes with the hopes of enhancing customer and patient satisfaction.
Focus on the organization's fit with the external environment related to MACRA requirements.
The director of the Health Information Services Department is developing a plan to convert their existing filing system to an electronic document management system (EDMS). The tool that is most useful to the director in displaying the steps and completion schedule for each phase of the conversion is a procedure flowchart. Gantt chart. work distribution chart. flow process chart.
Gantt chart.
The statement "Managers should treat their employees in a more enlightened manner. Employees want to be listened to and offered the opportunity to participate in the design of their work." is characteristic of which of the following theories of management? Scientific Management Administrative Management Humanistic Management Contemporary Management
Humanistic Management
Which of the following terms describes the management theory where motivation of employees is influenced by first satisfying low-order needs, then higher order needs can be used as motivators? Maslow's hierarchy of needs emotional intelligence 85/15 change agent
Maslow's hierarchy of needs
New equipment has just been purchased for a Health Information Services Department. Prior to its arrival and placement in the department, it is important for the manager to adhere to the rules and regulations governed by OSHA. SSA. CMS. FDA.
OSHA.
Which of the following is FALSE in regard to budget variances? Temporary budget variances are expected to continue in subsequent months. Variances are often calculated on the monthly budget report. A variance analysis identifies whether the variance is favorable or unfavorable. Permanent budget variances do not resolve during the current fiscal year.
Temporary budget variances are expected to continue in subsequent months.
You manage a claims review unit for an insurance company. Your staff keys a high volume of data into the system daily. You have scheduled a staff physical therapist to do the annual ergonomics presentation in an effort to prevent which of the following administrative issues? absenteeism and workman's compensation usage caused by work-related injury inappropriate aesthetics that are impacting productivity levels of the staff low patient satisfaction scores due to poor staffing practices ineffective work production due to inappropriate workflow
absenteeism and workman's compensation usage caused by work-related injury
The Information Technology supervisor is planning a luncheon for the team members and stakeholders on the CPOE implementation taskforce in order to celebrate reaching a major milestone. Which of the following is true? professionals are self-motivated, making celebrations unnecessary celebrations are only appropriate at the close of a project acknowledging accomplishments and milestones motivates teams budgets rarely permit these extra expenses
acknowledging accomplishments and milestones motivates teams
A supervisor is preparing December's staffing schedule. Because this month has several holidays, there are more requests for vacation and personal days than usual. The supervisor will not be able to approve all requests for time off. It will be best for the supervisor to construct the schedule by processing requests based on seniority. not approving any time off, thus eliminating any conflicts. adhering to the hospital and department policy regarding requests for time off. granting requests on a first-come basis.
adhering to the hospital and department policy regarding requests for time off.
Which of the following statements best describes information governance? an initiative that focuses on protection and accuracy of individual data elements within the organization at an operational level an initiative that leads an organization toward completion of a project on time and within cost expectations an initiative that leads an organization toward change for an improved process an initiative that focuses on the view that data as a strategic asset needs to be protected and accounted for across all levels of the health care enterprise
an initiative that focuses on the view that data as a strategic asset needs to be protected and accounted for across all levels of the health care enterprise
The project manager is responsible for all of the following functions EXCEPT creation of project plan. recommending plan revisions. recruitment of project team. approval of the budget for the project.
approval of the budget for the project.
The best source for obtaining data for job analysis is the the person who performs the job. supervisor of the job. policy and procedure manual. both the supervisor who oversees the position and the employee who performs the job.
both the supervisor who oversees the position and the employee who performs the job.
In project management, the series of activities that make up the longest duration toward project completion is referred to as risk analysis. project network. project definition. critical path.
critical path.
A supervisor determined that the rate of absenteeism with three of his employees was 15%. This was unacceptable and he researched two possible solutions to the problem. He evaluated these alternatives and thought the best thing to do was to suspend all three employees for 2 days. Once he implemented this solution, he analyzed the consequences. How would you label this process? communicating planning decision-making crisis management
decision-making
The supervisor of a Health Information Management department has aspirations of becoming the HIM director. She works very long hours so that she can address all department issues herself rather than relying on her staff to assist her. Which type of management skills is she in need of improving in order to attain her goal of department director? delegating skills political skills leadership skills motivating skills
delegating skills
Which of the following actions illustrates the use of employee empowerment by upper management? discussing suggested approaches of improving productivity and performance with employees providing supervision only when requested by employees micromanaging all aspects and functions performed in the department basing decisions on information found in the manual of operations
discussing suggested approaches of improving productivity and performance with employees Empowered employees have the freedom to contribute ideas and perform their jobs in the best possible way.
Which of the following emphasizes the work climate in which harmony and cohesion promote good work? esprit de corps tenure scalar chain chain of command
esprit de corps
You have just assumed the responsibility as the new HIM supervisor of the imaging area. In order to become familiar and analyze the existing steps within the imaging process, you should use which of the following tools? fishbone analysis flowchart force field analysis histogram
flowchart
You are the new director of Health Information at a large multispecialty clinic. Your initial assessment of the department's functioning is that there is considerable duplication of effort. To collect information on the systems used in the current functions and to analyze and improve the process, you chose to use a decision tree. flowchart. systems diagram. Pareto chart.
flowchart.
Overtime is not justified in which of the following situations? when there is unusually high absenteeism for unpredictable fluctuations in volume for employees who want to supplement their wages when there is a temporary change of work methods
for employees who want to supplement their wages
The department director is responsible for budget costs that are controllable. Which of the following costs would be out of the director's control? fringe benefit cost per employee overtime authorizations supply requisitions equipment purchases
fringe benefit cost per employee
The supervisor over imaging has discovered an enormous backlog of loose reports that have not been imaged. The first step that the supervisor should take in attempting to resolve this matter is to analyze possible courses of action. identify and clarify the problem. choose the best course of action. gather relevant data regarding the problem.
identify and clarify the problem. The first step in problem-solving and descision-making is to define the problem and the desired outcome.
South Beach Medical Systems is preparing to open a new 250-bed acute care hospital. This facility is located in a growing area of the city and is projected to have 85% occupancy within 3 years. To determine the number of employees needed in the HIM department, the director must first determine employee salary ranges. identify the departmental functions to be performed. collect data from hospitals that are of comparable size. develop a departmental organizational chart.
identify the departmental functions to be performed. In order to determine the number of staff members need within the HIM department, the HIM director needs to first understand the services that are to be provided by the department and the schedule of when the services are expected to be provided.
The director of Health Information Management has been asked to lead a committee toward a new initiative. The committee must determine a process to educate employees about viewing data as a strategic asset that must be managed appropriately across the entire enterprise. What initiative has the director been asked to lead? information governance data governance strategic planning clinical documentation improvement
information governance
There are several methods used to evaluate jobs. Which of the following is the simplest but the least precise? point system job grading job ranking factor comparison
job ranking
The Occupational Safety and Health Act of 1970, the Americans with Disabilities Act, and the Vocational Rehabilitation Act are all federal legislation designed to protect child labor. ensure equal pay for equal work. prevent sexual harassment. keep the workplace safe and accessible to all employees and customers.
keep the workplace safe and accessible to all employees and customers.
E-learning refers to training courses that are delivered electronically. One of the drawbacks of electronic training is the flexibility of class time and place. learner issues with motivation or distraction. the ability to reuse and easily maintain content. consistency of delivery.
learner issues with motivation or distraction.
Mike is an information specialist in the Department of Information Technology and he reports to the director of HIM. He has been assigned to a Joint Commission survey process project team. Mike receives assignments from the HIM director in order to continue his day-to-day operations within the HIM department as well as complete tasks assigned to him by the Joint Commission project manager. This refers to what type of authority relationship? projectized divisional matrix functional
matrix
The director of a Health Information Department prepared a tool in which the following information could be obtained: job title, reporting line, span of control, and routes of promotion. The document she prepared is a(n) organizational chart. work distribution chart. job description. job procedure.
organizational chart.
A basic concept of office layout and workflow is that the paper and employee move to a predetermined location. office layout and workflow should be revised frequently. employee moves to the paper. paper moves to the employee.
paper moves to the employee.
Which of the following would NOT be a scientific method of establishing standards? personal experience stopwatch studies time-log studies work sampling
personal experience
Which of the following helps the organization prioritize investment opportunities? return on investment profitability index net present value internal rate of return
profitability index
The project definition justifies the need for the new project. What would you expect to see in the project justification? resources needed, amount of time required, and preparing supporting documentation for the system chosen amount of time required, alternative analysis, and implementation review project scope, resources needed, and amount of time required project scope, resources needed, and developing the solution
project scope, resources needed, and amount of time required
The director of the Health Information Services Department is writing a memo regarding a recent problem the department is experiencing with a contracted copy service. She is called away unexpectedly, to attend an urgent hospital-wide department-head meeting. The memo must be completed by the end of the day; therefore, it is most appropriate for the director to delegate its completion to the supervisor of coding and abstracting. release of information. storage and retrieval. transcription.
release of information.
Which of the following tasks is the most appropriate for the Health Information Services director to delegate to the supervisor of Record Processing and Statistics? formulating a record retention policy for the entire facility completing a performance rating on the assistant director of the department reviewing monthly statistical reports to verify accuracy interviewing applicants for the position of Tumor Registrar
reviewing monthly statistical reports to verify accuracy
The director of a Health Information Department has asked the department supervisors to review and revise all job descriptions. The supervisor over coding and analysis has determined that the job description for the senior coders must be revised. The decision to revise the job description is probably due to a change in the competitor facility's job description for its coders. number of coders. results of a recent performance appraisal conducted on one particular coder. scope of coding responsibilities.
scope of coding responsibilities.
Departments that provide support services to the organization, such as human resources, finances, and information systems, are referred to as integrated delivery systems. matrix organization. line managers. staff departments.
staff departments.
Which of the following is a tool use to generate the best strategic thinking within a team or workgroup? storytelling critical issues driving force innovations
storytelling Of the options listed, storytelling is the only tool used to assist teams in generating the best strategic thinking ideas.
A job analysis includes the method for observing, evaluating, documenting, and giving feedback on employees about their performance. narrative presentation of responsibilities, activities, and working conditions associated with a job. formal procedure used to determine the relative worth of each position in the organization. understanding of what is required to perform the job, how it can be performed most efficiently, and what outcomes are expected from doing the job effectively.
understanding of what is required to perform the job, how it can be performed most efficiently, and what outcomes are expected from doing the job effectively. The narrative presentation of responsibilities, activities, and working conditions associated with a job describes a job description. The formal procedure used to determine the relative worth of each position in the organization describes job evaluation. The method for observing, evaluating, documenting, and giving feedback on employees about their performance describes performance appraisal. Job analysis determines what is required to perform the job, how it can be performed most efficiently, and what outcomes are expected from doing the job effectively.
An HIM employee is consistently late for work. Her supervisor has given her an oral warning. According to the definition of progressive discipline, what would the next step be? suspension termination meeting with the supervisor of her supervisor written warning and reprimand
written warning and reprimand
