Module 2b: Metrics

practices

Best ___________ are the most successful solutions or problem solving methods that have been developed by a specific organization or industry. a) practices b) processes c) metrics

1. usability (D) 2. customer satisfaction (C) 3. conversion rate (B) 4. financial (A)

Match the effectiveness metric on the left with its correct definition on the right. 1. usability 2. customer satisfaction 3. conversion rate 4. financial a) such as return on investment (the earning power of an organization's assets), cost benefit analysis (the comparison of projected revenues and costs including development, maintenance, fixed, and variable), and break even analysis (the point at which constant revenues equal ongoing costs). b) the number of customers an organization "touches" for the first time and persuades to purchase its products or services. c) measured by satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer. d) the ease with which people perform transactions and/or find information.

1. throughput (C) 2. transaction speed (A) 3. system availability (B) 4. information accuracy (E) 5. response time (D)

Match the efficiency metrics on the left with its correct definition on the right. 1. throughput 2. transaction speed 3. system availability 4. information accuracy 5. response time a) the amount of time a system takes to perform a transaction b) the number of hours a system is available for users c) the amount of information that can travel through a system at any point in time d) the time it takes to respond to user interactions such as a mouse click e) the extent to which a system generates the correct results when executing the same transaction numerous times

metrics

What are measurements that evaluate results to determine whether a project is meeting its goals? a) strategic decisions b) projects c) models d) metrics

critical success factors

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies? a) market share b) critical success factors c) key performance indicators

best practices

What are the most successful solutions or problem solving methods that have been developed by a specific organization or industry? a) return on investment b) market share c) best practices

key performance indicators

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors? a) key performance indicators b) critical success factors c) metrics d) projects

project

What is a temporary activity a company undertakes to create a unique product, service, or result. a) fourth-generation b) project c) business requirement d) waterfall methodology

project

What is a temporary activity a company undertakes to create a unique product, service, or result. a) fourth-generation language b) business requirement c) waterfall methodology d) project

KPIs are far more specific than CSFs

What is the primary difference between KPIs and CSFs? a) KPIs are far more specific than CSFs b) CSFs are far more specific than KPIs

effectiveness MIS metrics

Which metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates? a) project MIS metrics b) quality MIS metrics c) effectiveness MIS metrics d) efficiency MIS metrics

retain competitive advantages, reduce product costs, create high-quality products

Which of the following are types of critical success factors? (Select all that apply) a) retain competitive advantages b) reduce product costs c) number of new customers d) create high-quality products

average customer spending, number of new customers, turnover rates of employees

Which of the following are types of key performance indicators? (Select all that apply) a) average customer spending b) number of new customers c) turnover rates of employees d) reduce product costs

efficiency MIS metrics

_________ focuses on the extent to which a firm is using its resources in an optimal way, while effectiveness focuses on how well a firm is achieving its goals and objectives. a) efficiency MIS metrics b) effectiveness MIS metrics

efficiency

____________ MIS metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability. a) efficiency b) effectiveness c) benchmark d) throughput