module 3
Confirming and reassuring the family after they have made selections of service and merchandise (post-selection counseling) provides two important functions, one is to confirm their selection so that no mistakes are made as to what they want. The second reason is to-
Help eliminate buyers "remorse" so you should let them know that they made good choices.
The original reason that burial vaults were invented was to:
Help prevent grave robbery.
The illumination caused by a heated filament:
Incandescent lighting.
What type of lighting is most recommended by merchandisers for casket selection rooms?
Incandescent lighting.
Which type of lighting is high in yellows?
Incandescent lighting.
The sum of a group of figures divided by the number of units:
Mean.
This is the middle number when numbers are arranged in increasing values, from the smallest to the largest number:
Median.
The number that occurs most frequently in a listing of numbers:
Mode.
Are all outer burial containers "burial vaults"?
NO
One-fourth of the casket sales when arranged in median order:
Quartile.
The upper and lower limits of a series of numbers:
Range.
"Direct" counseling is when the funeral director-
Stays in the selection room with the family at all times.
An end seal burial vault is customarily made from which of these materials:
Steel.
What is the maximum number of caskets that merchandisers recommend that you have on hand to show families?
30
What are the standard gauges found in metal burial vaults?
7,10, & 12 gauge.
The standard size of the adult burial vault is 30"X____"
86
Which of these materials is not a typical metal used in air seal burial vault construction?
Bronze.
Which of these materials is not a typical primary burial vault material?
Cement.
An air seal burial vault is NOT usually found in this material?
Concrete.
What material is used to make a sectional box?
Concrete.
If the caskets in your selection room began with the least expensive, then became more expensive as you walked further in the room, this would be an example of which arrangement method?
Consecutive grouping.
Double seal burial vaults are usually produced in what material?
Correct: Plastic.
What casket display method groups 3-4 caskets together, so each can be shown to the family in some detail? These caskets are different from each other, but they represent the remainder of the caskets shown in your selection room.
Educational grouping.
The lighting from a tubular electric discharge lamp:
Fluorescent lighting
Merchandisers state that funeral homes should have a minimum of ____ square feet per casket unit displayed.
Forty.
When determining the rooms for the selection room-
The fewer the rooms, the better.
How do lining materials affect the structural integrity of concrete burial vaults? (i.e., a copper inner liner within a concrete burial vault)
The structural ability of the vault is increased.
Are all burial vaults considered "outer burial containers"?
yes
Is a grave liner considered an outer burial container?
yes
