Module 4

Why might ethical conflicts be important to an ethical culture? a. ethical conflicts can be used to identify ethical issues b. ethical conflicts are used to root out unethical employees c. ethical conflicts are the most important way to create an ethical culture d. ethical conflicts in an organization are always the result of misconduct e. ethical conflicts often warrant government intervention

a. ethical conflicts can be used to identify ethical issues

What is the best way to avoid an ethical misconduct disaster? a. identify a potential ethical issue before it snowballs into a crisis b. create a solid defense to explain why the firm engaged in misconduct c. fire all employees who violate company standards d. hire manager who will use negative reinforcement to get employees to act ethically e. avoid addressing ethical issues until they become more serious

a. identify a potential ethical issue before it snowballs into a crisis

_______________ occurs when ethical leaders observe and identify ethical risk areas. a. recognizing b. discovering c. responding d. disciplining e. avoiding

a. recognizing

Which situation demonstrates reciprocity? a. you avoid a conflict whenever possible b. you violate the rules by taking home office supplies c. in response to co-workers help making a deadline, you assist them with a similar crisis d. you do not thank your boss for your raise e. you shout at someone who has done nothing wrong

c. in response to co-workers help making a deadline, you assist them with a similar crisis

Which of the following is part of the discovery process? a. planning b. answering c. assessment d. response e. assuring

c. assessment

What should an ethical leader do if a conflict begins to escalate? a. bring the discussion back to the core issues b. agree to a compromise c. reprimand those causing the conflict d. take the other party's side e. decide the conflict is not worth pursuing

a. bring the discussion back to the core issues

What does mediation involve? a. a judge becomes involved to rule on the case b. an objective third party helps two parties settle their differences c. an independent third party forces the losing party to pay a fine d. an independent third party determines the settlement e. the conflict is settled by a jury of peers

b. an objective third party helps two parties settle their differences

According to Ethics Consultant, David Gebler, most unethical behavior is committed ____________. a. due to boredom b. because employees generally dislike following rules c. for personal gain d. to meet performance goals e. on Tuesday afternoons

d. to meet performance goals

Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct? a. all three answer options impact the length of time it takes for companies to recover b. how stakeholder perceive the company's response c. the length of time it takes for the company to resolve the issues d. how the company responds after discovering the misconduct e. none of these answer options impact the length of time it takes for companies to recover

a. all three answer options impact the length of time it takes for companies to recover

Why is the collaborating style of management most favorable to ethical conflict resolution? a. leaders desire to meet the needs of others but adhere to their own goals and values b. it creates a solution in which both parties to a conflict can win c. leaders are willing to compromise their values for favorable outcomes d. it totally disregards the zero-sum approach to conflict resolution e. it enables the company to met the needs of all its stakeholders

a. leaders desire to meet the needs of others but adhere to their own goals and values

To help prevent misconduct, ethical leaders should: a. maintain at least 10 attorneys on staff at all times b. develop and manage systems to maintain an ethical culture c. immediately fire any employee who is accused of misconduct d. maintain a ratio of 3:1 for supervisors to employees e. write a new code of conduct each month

b. develop and manage systems to maintain an ethical culture

What do zero-sum leaders believe? a. both sides of an ethical conflict can obtain a favorable outcome b. there always has to be a winner and a loser in a conflict situation c. there should be zero tolerance for misconduct in the organization d. different approaches should be adapted depending upon the situation e. conflict resolution is unimportant for maintaining ethical conduct

b. there always has to be a winner and a loser in a conflict situation

What is the problem with an accommodating style of conflict management? a. leaders will seek to avoid conflict at any cost necessary b. leaders will do whatever they can to make sure the other side loses c. leaders might allow unethical employees to continue their misconduct d. leaders are likely to actively engage in misconduct themselves e. leaders are unwilling to collaborate or compromise

c. leaders might allow unethical employees to continue their misconduct

When handling a conflict situation, it is important for a leader to realize that the other party's concerns are ________________. a. correct b. superior c. legitimate d. wrong e. unproven

c. legitimate

Why is the mixed-motive conflict management style considered to be the most effective? a. it pursues profits above all else b. it seeks win-win situations for everyone involved c. it is the most effective way to achieve productivity d. it bases decisions on the goals and values of the firm e. it seeks to win at any cost necessary

d. it bases decisions on the goals and values of the firm

Separating the people from the issue is an ethical conflict situation allows the leader to approach the conflict situation with more _____________________. a. superiority b. resources c. compromise d. objectivity e. power

d. objectivity

What is a potential downside of overusing the compromising style of conflict management? a. one side of the conflict always loses b. the two sides avoid talking to one another c. misconduct can be ignored d. resolution becomes impossible e. each side has to give something up

e. each side has to give something up

Leaders with an avoiding conflict management style are more likely to exhibit ______________. a. ethical behavior b. high levels of cooperation c. high assertiveness d. a win-at-all-cost attitude e. ethical complacency

e. ethical complacency

Which mediation skill is important for an ethical leader to have in a conflict situation? a. a zero-sum approach b. use of neutral language c. analytical skills d. defensiveness e. the ability to impose penalties

b. use of neutral language

When might a zero-sum conflict approach be necessary? a. when a conflict requires collaboration b. when compromise would break a law c. when winning is more important than ethics d. when both sides need to be appeased e. when the situation requires compromise

b. when compromise would break a law

What is a downside to being a variable-sum leader? a. they measure success by how much the other side loses b. they try to avoid compromise at all costs c. they refuse to collaborate on an acceptable solution d. they might give in to employees making unethical decisions e. there is zero tolerance for dissent among employees

d. they might give in to employees making unethical decisions

Which of the following is a step companies take in the recovery process? a. attempting to discover misconduct situations b. avoiding media reports that portray the firm in an unfavorable light c. developing a crisis management plan d. shifting blame onto other stakeholders e. reinforcing the firm's reputation with positive messages

e. reinforcing the firm's reputation with positive messages

Why are managers reluctant to engage in the discovery process? a. most discovery mechanisms are ineffective in detecting misconduct b. discovery forces leaders to acknowledge financial losses c. they are required to hire outside auditors, which is costly d. discovery usually involves having to lay off employees e. they fear uncovering misconduct could harm the firm's reputation

e. they fear uncovering misconduct could harm the firm's reputation

What might be true of leaders who adopt a competing style of conflict management? a. they are usually considered to be ethical b. they are more willing to compromise c. they score high on cooperativeness d. they are flexible and adaptable e. they score high on assertiveness

e. they score high on assertiveness

According to the information shared in this section, _________________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision. a. verbal threats b. mediation c. litigation d. collaboration e. intimidation

c. litigation