Module 5 - Communicating Effectively in the Workplace

Which form of communication is considered the leanest?

- written communication (text, letter, email, blog, social media post)

Communication fulfils three main functions within an organization:

-Coordination -Transmission of information -Sharing of emotions and feelings. *All these functions are vital to a successful organization

Which form of communication is considered the richest?

-In person oral, audio/visual presentation -Face to face meeting

What are the 3 means of communication?

-Verbal (oral) -Non verbal -Written

What are the two types of oral communication

-Verbal (spoken words) -Non-verbal (body language, gestures, and silence

What are the four types of communication styles?

-agressive -passive agressive -assertive -passive

What are the 5 rules of active listening?

1. Listen for message content. 2. Listen for feelings. 3. Respond to feelings. 4. Note all cues. 5. Paraphrase and restate.

A person who tends to be dismissive and suggests to others that their feelings do not matter is what type of communicator?

Agressive

Any factor that prevents the receiver from receiving and understanding the message accurately is referred to as

Communication barrier

What is the most common and natural form of communication

Oral communication

Personal communication vs Professional communication

Personal communication is a process in which information is exchanged between sender and recipient for "personal purposes." Professional communication is the exchange of information, carried out in a "business context," done for the commercial benefit of an organization.

this type of communication is formal and calls for the communication to be more "clear and concise."

Professional communication

When the receiver has no intention of considering the sender's message and is actually preparing to respond and convey their portion This behavior is known as?

Rehearsing

What is required for effective communication?

That the message transmitted is interpreted by the receiver in the way it was intended by the sender.

Which form of communication allows a person to reflect or review a message prior to communicating it?

Written communication

What is a communication channel?

a means of passing information from sender to recipient, such as via face-to-face- or telephone call

effective communication requires two things

accurate interpretation and correct delivery of the message

A person who respect their rights and the rights of others when communicating and tend to have the most productive communication style is what type of communicator

an assertive communicator

Communication fulfills three main functions within an organization:

coordination, transmission of information, and sharing of emotions and feelings.

What is the most preferred method of communication in business and allows for interactive style of communication?

face-to-face meetings

What is "active listening"

giving undivided attention to a speaker so you can understand them

Which barrier reduces effective communication?

information overload

Define "communication style"

is the dominant way in which a person interacts or exchanges information

What is the role of non-verbal communication

it conveys conscious or unconscious messages that help enhance communication

What type of Channel present information without allowing for immediate interaction and often convey "just the facts."

leanest channels of communication

gesture, , facial expression, tone of voice, posture, body movement are examples of what type of communication?

non-verbal communication

A person who tends to be hesitant to speak about their thoughts, beliefs, and opinions—even when they feel they are being wronged exhibit what type of communication style?

passive

Someone who tends to be passive but later aggressive, making negative or underhanded comments and might express negative feelings in an "indirect way." are what type of communicators?

passive-aggressive

a strategy that seeks to preserve a positive relationship between both communicators while "still addressing the problem" at hand

supportive communication

Define "communication"

the process of understanding and sharing meaning

"interactive" communication channel are called?

the richest channel of communication

What are the two parts of written communication

verbal dimension & non-verbal dimensions Verbal dimension = the words you choose non-verbal dimension = how you portray them (I.e. the font of appearance)