MOR 323 Quiz 3 (4.2-5.2?)

Family room

- that portion of the funeral home adjoining the visitation room designed for the privacy of the family. - PRIVACY OF THE FAMILY

Transportation regulations

- the rules and regulations imposed by the state board of health governing the shipping of dead human remains, inter-and intra-state, also railroad regulations.

Visitation

- time set aside for friends and family the family and friends to pay respect for the deceased prior to the funeral service; also known as visitation or visiting hours.

How should the deceased be prepared before placement into a container?

All areas of the body need to be treated to guard against decomposition during transportation, viewing, and funeralization Remains should be thoroughly bathed and dried so no moisture is evident on the body Nails, nose, mouth should be cleaned; remove hair from ears and nose; pack all external orifices Plastic pants/ coveralls should be placed on remains.

Where should the flight information be attached when shipping a body?

All flight information/documents should be posted on the outside of the shipping container Easily accessible

Another name for a visitation

Calling hours or wake

What can happen to a casket that is COMPLETELY sealed (i.e. the cap over the closing mechanism is also covered) during a flight on a commercial airliner?

It can damage a sealed casket B/C Acts as one way air valve- b/c does not have equilibrium with air outside always- air pressure does not equalize and the casket can get dented. Keep cap off end lock Place cap in labeled envelope inside of casket

4.3 Terms/ Review **************************

Know!

What is another term used to describe a foyer?

Lobby Narthex vestibule

The ______________________________ program was enhanced following 9/11 and remains in effect. Today, a shipper must be known to the carrier in order to load cargo aboard a passenger flight leaving the U.S.

Registered Known Shipper

Vigil-

a prayer or scripture service usually held at the funeral establishment the evening before the funeral; also known as vigil service or wake service. - EVENING BEFORE FUNERAL - PRAYER/SCRIPTURE

Define a memorial folder

A pamphlet made available at the funeral service giving details about the deceased and the funeral arrangements.

Define a service room

A room in the funeral home where funeral and memorial services are held. where you are going to have the actual service- (usually separate from the visitation room).

Define the term visitation

A scheduled time when the deceased is presented for viewing in a casket so friends and relatives can pay respect for the deceased prior to the funeral service. time set aside for friends and family the family and friends to pay respect for the deceased prior to the funeral service; also known as visitation or visiting hours

When differentiating between a vigil and a wake, which one is the organized service, while the other term is a period of time that may or may not include any organized service?

A vigil is organized, A wake may or may not be

This type of shipping container is used for CASKETED remains

Air tray

What are some items the funeral director should arrange prior to the visitation time, as listed in the textbook?

Ask a representative of the family to stay with the casket until it is closed. Printed materials/ photo boards/ picture arrangements?

Casket Vs coffin

Casket= has 4 sides (think rectangular shape) Coffin= more anthropodial- 6-8 sides- wild west type shit.

What container is used to ship a non-casketed body?

Combination Case

Common carrier vs. Private Carrier

Common carrier= required by law to convey passengers or freight without refusal if the approved fair or charge is paid Private carrier= those who transport only in particular instances and only for those they chose to contract with. (have ability to say no)

Consulate vs. embassy

Consulate- satellite locations (more of these) for foreign countries Embassy- fewer of these -the main building for a country

Embassy vs. Consulate

Consulate= satellite office (all over US- more local) embassy= main building for country (Fewer embassy's- )

When shipping a casketed body, what should be done to ensure that the cosmetics don't rub off on the casket interior?

Cover the face and hands If completed, cover face with plastic to reduce possible transfer

Another name for a visitation room?

Drawing room Reposing room

What regulatory issues can arise when using dry ice in a shipping container?

Dry ice is usually subject to "dangerous good" shipping regulations Dry ice is Hazardous- and we have to claim it- and notify common carriers that we are using it. - basically just need to identify the dry ice and notify carriers that we are using.

According to the text, what temporary preservative measure can be taken if an unembalmed person is to be shipped via an airline?

Dry ice, gel packs, transfer cases, ziegler cases, full size/irregular cases

Shipping embalmed vs. unembalmed remains

Embalmed - Pre-embalm analysis -embalm using appropriate fluids - thoroughly treat body -Bathe/dry -use plastic garments -dress body (gown/shroud/sheets) -Restorative/cosmetics -Shipping container-Use plastics/blocks to position -Use appropriate container (air tray, combo case, ziegler?) Unembalmed - *Only difference is we will use DRY ICE! Hazardous- and we have to claim it- and notify common carrier that we are using it. -Otherwise, preparation shoudl be identical (minus the embalming practicies).

Which flowers should be placed closest to the casket when arranging flowers for a visitation?

Family Pieces- Then comes the next significant relationships (cousins, close friends, etc..)

Differentiate between a formal and informal chapel

Formal chapel will include permanent seating, and an informal chapel will have chairs that have to be set up - non permanent chairs.

What types of supplemental embalming treatments may be necessary to ensure maximum prevention against decomposition?

Hypodermic injection or surface embalming

Why is an embalming report of significant importance when shipping a body to another funeral home?

If any problems or issues arise with the body Also so the funeral home knows exactly how much of which chemicals were used to take appropriate action if needing additional work.

Levels of personalization: Bronze, silver, Gold

Level 1 - Bronze standard Remodeled traditional funeral with photo boards and props Very cookie cutter- same as other services- not much personalization. Level 2- Silver standard Level 1 plus change of location or sharing time Emphasis on "Stuff" Level 3 Gold standard- Personalization down to every detail Music specific to person Pictures, things What was meaningful to the deceased

Give another name for a service folder

Memorial folder

When shipping to a foreign country, should flowers be included with the remains?

No, they will likely wither and be dead

Embassy-

One country's main diplomatic office in another country (usually in the capital city of the host country) where the highest diplomatic office is the ambassador. MAIN DIPLOMATIC OFFICE

3 parts of visitaiton

PRE-VISITATION VISITAITON POST VISITATION

How should an un-embalmed body be prepared before being placed into a shipping container?

Pack with ice packs or dry ice to deter decomposition

Differentiate between a paschal candle and vigil candle (Catholic practice)

Paschal candle- a candle placed near the casket during the funeral mass that signifies the everlasting light of christ (Catholic practice) Vigil candle= a set of 2 candles placed at the head and foot of the casket during visitation hours (helps with lighting)

What additional protective measures should be taken if plastic garments are necessary?

Place hardening compound or mold inhibitor inside plastic garments to absorb moisture and prevent mold/mildew

Pre-visitation vs. Post visitaiton tasks

Pre-visitation - Determine where to place decedent -Tribute items (mem folders/photo boards) -floral arrangements -start music -register book/other printed materials Post-visitation -Send memorial envelopes home w/ family -Clean visitation room/public areas -check deceased -check memorial folders left -set up chapel for svc.

List some printed materials, the funeral director needs to insure are completed after meeting with the family at the arrangement conference

Register book Prayer cards Memorial folders Spiritual bouquet cards Acknowledgement cards Clergy records

Rite vs. Ritual vs. Obsequies

Rite=Any event performed in prescribed manner Ritual= Instrumental action , also expressional Obsequies= Historical term for Rites/ Burial Ceremonies.

The term for receiving remains from another funeral home?

Ship-In

The term for forwarding of remains to another funeral home.

Ship-Out

What documentation should be included in the flight information?

The deceased name as well as the funeral home of the final destination The body transit permit

Define the term repose

To lay to rest or to lay in a place for receiving visitors, such as a visitation

Who do we use for shipping Cremated remains domestically: USPS or Fedex?

USPS - U.S. Postal Service - label 139- cremated remains sticker.

Generally speaking, who completes any restorative and cosmetic work on the deceased?

Unless requested, the Receiving funeral home

Describe the embalming treatments for a case that is to be shipped to another funeral home?

Using a slightly stronger than normal embalming solution Thoroughly cleaning, bathing, and during the body Packaging ALL body orifices Ensuring all incisions and punctures are securely sealed Using plastic garments when necessary Re-aspirating the cavities Embalming report

A specifically designed room in the funeral home where the remains lie in state from the time of embalming until the service, affording complete privacy to the family and friends.

Visitation room (also known as Reposing room or Drawing room)

Register Book (Registry or memorial book)-

a book or list of those attending the service; also known as register book

Prayer Card-

a card with the name of the decedent and a prayer or verse, which may or may not include the dates of birth and death.

Apostille-

a certification/legalization of a document for international use (under terms of the 1961 hague convention)

What is an apostille?

a certification/legalization(notary) of a document for international use- to ship a body internationally.

Ziegler Case-

a gasket-sealed container which can be used as an insert into a casket or a separate shipping container; also known as metal case.

Describe a ziegler case and in what situations is it most often used?

a gasket-sealed container which can be used as an insert into a casket or a separate shipping container; also known as metal case. Can place dry ice in this- leak proof (often used in international shipments)

Ritual-

a kind of instrumental action dealing with death that is also expressional (charged with symbolic content expressing, among other things, the attitudes of the participants and possible onlookers (passive participants) who may be regarded as co-beneficiaries); also known as ceremony or Rite.

Burial Transit Permit-

a legal document, issued by a governmental agency, authorizing transportation and/or disposition of a dead human body; also known as disposition permit.

Service Room-

a room in the funeral home where funeral and memorial services are held. -SERVICES ARE HELD- usually separate from visitation room

Flower Room-

a room in the mortuary for the receiving and caring for flowers sent for funeral service.

Formal Chapel-

a service room of a funeral home in which permanent pews or chairs are set up without having to move them for a visitation. - HAS PERMANENT CHAIRS

Informal Chapel-

a service room of a funeral home, in which the chairs are removed for the visitation, and then are set up in the room on the day of the service. -MOVABLE CHAIRS

Visitation Couch-

a small bed or couch upon which the remains are placed for private viewing; also known as daybed.

Visitation room (Reposing room or drawing room)-

a specially designed room in the funeral home where the remains lie in state from the time of embalming until service, affording complete privacy to family and friends. Visitation room= WHERE REMAINS LIE IN THE FUNERAL HOME. -

Bier-

a stand on which a casket is placed for funeral service display. NON-COLLAPSIBLE

Air Tray-

a transfer container consisting of a wooden tray with a cardboard covering for the casket For shipping casketed remains!

Combination Case-

a transfer container for uncasketed human remains consisting of a particle board tray with a cardboard cover; also known as a combo case.

Burial Rite-

acts that are performed for a deceased in regard to funerals. RITE=ACTS

Ceremony-

an instrumental action dealing with death that is also expressional and that may or may not be charged with symbolic content expressing, among other things, the attitudes of the participants and possible onlookers (passive participants) who may be regarded as co-beneficiaries); similar to ritual; also known as rite.

Ceremony--

an instrumental action dealing with death that is also expressional and that may or may not be charged with symbolic content expressing, among other things, the attitudes of the participants and possible onlookers who may be regarded as co-beneficiaries; similar to ritual; also known as rite. CHARGED WITH SYMBOLIC CONTENT, ATTITUDES OF OTHERS, Ritual/RITE

Rite-

any event performed in a solemn and prescribed manner (according to prescribed customs, usually religious) in the burial of the dead; also known as ceremony or ritual. ANY EVENT IN PRESCRIBED MANNER

Rite-

any event performed in a solemn and prescribed manner in the burial of the dead; also known as a ceremony or ritual

Acknowledgement Cards-

cards of recognition sent for kindness shown to the deceased's family; also known as thank you cards.

What should be done to prevent the deceased from shifting in the casket during transportation?

cushioning/support on the inside as well as internal tie-down straps

Obsequies-

historic term for funeral rites or burial ceremonies

Obsequies-

historic term for funeral rites or burial ceremonies. HISTORIC TERM FOR FUNERAL RITE

Wake-

historically, a watch kept over the deceased; an all-night vigil. - WAKE= WATCH- ALL-NIGHT VIGIL

Clergy Record-

in the roman catholic church, a record of personal information about the deceased given to the church by the funeral home for the church's permanent records.

Receiving Remains-

one of the categories required to be itemized on the GPL. This involves services of the funeral provider after initial services have been provided by another firm at the locale of death. SERVICES PROVIDED BY ANTOHER FIRM

Forwarding Remains-

one of the categories required to be itemized on the GPL. This involves services of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider as selected by the family (consumer). PREPARATION FOR TRANSFER

Torchiere Lamp-

stand-alone lamps that provide additional lighting for caskets during a visitation or funeral service; may have a colored bulb to provide "softer" lighting. NON RELIGIOUS LAMP- SOFT LIGHTING FOR VISITATION/FUNERAL SVC.

Foyer (Lobby)-

the entryway into a church, funeral establishment or other public building; entrance hall; also known as lobby, matrix, narthex, or vestibule. Foyer= ENTRY WAY

Consulate-

the offices of an official appointed by a government to reside in a foreign country to represent the commercial interests of citizens of the appointing country; ex the russian consulate in washington D.C. OFFICES OF AN OFFICIAL

Private Carrier-

those who transport only in particular instances and only for those they chose to contract with (ex. Funeral establishments vehicles and livery)

Repose-

to lay to rest

4.2 Terms/Review***************************

KNOW!

4.4 Terms and Review**********************

KNOW!

2 Approaches when first view with a family at a visitation

Lead family to room only and wait - more hands off- you give them space/time to be with body Escort family to casket and wait- more hands on- you are with the family the whole time TAKE AWAY: every fam is different- depends on the relationship you have garnished.

Pre-visitation Inspections

1. Safety inspection (fire extinguishers, first aid, etc.) 2. Check for suitability (Seating for guests, space requirements, etc.) 3. check for cleanliness 4. verify compliance with ADA (Ramps, elevators, etc.) 5. check for environment conditions. (Heating, cooling, parking, etc..) Additional duties -

Private carrier protocols

- Bodies encased in casket/container/waterproof pouch -Body secured to a rigid stretcher/cot -Interior of vehicle must be maintained in clean manner -Remains must be accompanied by /received by licensed funeral practitioner. -Geographical area, dist. of travel, and crossing of state lines may SU additional limits/requirements (burial transit permit) or other permits to accompany remains.

Common carrier requirements for the decedents body prior to shipping

- Body encased in rigid container (protection) - body in leak proof pouch/container -Orifices must be closed with absorbent cotton/other material -Govt. Issued disposition permit/ transit permit - Name tag fixed to body and on container for easy identification.

International receiving actions needed

- Contact US embassy, consulate or state department - Outline options /cost of disposition - Prep body according to country's regulations

Domestic shipping (inside USA) actions --RECIEVING remains

- Make contact w/ forwarding funeral establishment -make contact with family -determine responsible party of payment -do not set services until you have posession of decedent - must recieve copies of appropriate paperwork (Death cert. Burial Trans. permit, embalm report, bill).

Domestic shipping (inside USA) requirements FORWARDING remains

- Registered known shipper -Death certificate -contract w/ another funeral establishment -determine party responsible for payment -copies of paperwork (death cert. Burial trans. permit, embalming report, funeral home bill,

International shipping Requirements

- Similar to Domestic (reg. known shipper) - Notify and coordinate w/ consulate -Comply w/ customs regulations - Adhere to contry's rules -apostille

Livery

- a business which has vehicles that people or other businesses can hire.

Church Truck

- a wheeled and collapsible stand for a casket. COLLAPSIBLE - ACCORDIAN LIKE

Burial Rite

- acts that are performed for a deceased in regard to funerals

Common Carrier

- any carrier required by law to convey passengers or freight without refusal if the approved flare or charge is paid (airline, train, etc..)

Describe the process of domestic shipping as it generally occurs today

Involves with driving or flying the human remains Forwarding remains Must be a registered known shipper (all funeral homes must be if working with airlines and bodies from other states- b/c of 9/11) Death certificate- (if shipping from Alabama to Wisconsin- will fill out death cert- for state of Wisconsin) Contract with another funeral establishment Must include copies of appropriate paperwork: Death certificate Burial transit permit Embalming report, if embalmed Copy of funeral home bill, if applicable Pay attention to airline shipping requirements (most airlines have specific requirements for package) Cargo Receiving remains Make contact with forwarding funeral establishment Make contact with family Determine party responsible for travel payment Do not set services until you have possession of decedent Must receive copies of appropriate paperwork Death certificate Burial transit permit Embalming report, if embalmed Copy of funeral home bill, if applicable