MSIS-Final Exam Study Guide

According to Moore's Law, how long does it take for the power of computing technology to double for the same cost? a. 1½ years b. 5 years c. 10 years d. 100 years

A. 1.5 years

The SWOT analysis is part of which phase in goals-based strategic planning? a. Analyze situation b. Define strategies c. Set direction d. Deploy plan

A. Analyze situation

If an IS organization focuses on stopping IS redundancies and saving money, it would be considered a _______________. a. Cost center b. Business partner c. Game changer d. Disruptive innovation

A. Cost center

_______ software can provide a better match to the current work processes of the organization and may provide a potential competitive advantage; however, software development can be extremely costly, and it can take months or even years to complete. a. Custom b. Enterprise c. Off-the-shelf d. Personal productivity

A. Custom

Which phase of the goals-based strategic planning involves an in-depth analysis of the company and its competitors? a. Analyze situation b. Set direction c. Define strategies d. Deploy plan

A. analyze situation

At the core of the ERP system is a _______________ that is shared by all users so that all business functions have access to current and consistent data for operational decision making and planning. a. database b. project plan c. report d. project chain

A. database

The people, procedures, hardware, software, data, and knowledge needed to develop computer systems and machines that can simulate human intelligence process include _____________, _______________, and _______________. a. learning, reasoning, self-correction b. learning, discipline, self-awareness c. reasoning, self-awareness, self-correction d. learning, reasoning, self-awareness

A. learning, reasoning, self-correction

Which of the following is not a reason to subscribe to on-demand software? a. The software does not need to be scalable. b. Specialized software is needed in a timely fashion. c. The IT staff does not include developers. d. The company has limited storage capacity.

A. the software does not need to be scalable

Which of the following is not a Payment Card Industry security safeguard? a. Using cash in transactions b. Using a firewall to control access to computers and data c. Never allowing the use of default passwords for systems d. The use of antivirus software that is updated regularly

A. using cash in transactions

The overall emphasis of the _______________ phase is on gathering data on the existing system, determining the requirements of the new system, considering alternatives within identified constraints, and investigating the feasibility of alternative solutions. a. investigation b. analysis c. design d. construction

B. Analysis

Improving an organization's performance with e-commerce most often means _______________. a. replacing current, older employees with new, younger employees who are more adept at using technology b. changing the organization's processes to achieve goals c. using artificial intelligence d. keeping the same processes but performing them faster

B. Changing the organization's processes to achieve goals

Which of the following is not an objective of an organization's batch transaction processing system? a. Capture, process, and update databases of business data required to support routine business activities b. Ensure that data is processed immediately upon occurrence of a business transaction c. Avoid processing fraudulent transactions d. Produce timely user responses and reports

B. Ensure that data is processed immediately upon occurrence of a business transaction

The evolution of e-commerce _______________. a. is a normal business occurrence that makes business processes more efficient b. is a disruption to business processes that makes businesses rethink how they achieve their objectives c. cannot be determined because e-commerce is less than 10 years old d. means that m-commerce will be the only form of e-commerce within five years

B. Is a disruption to business processes that makes businesses rethink how they achieve their objectives

Which of the following is not a main characteristic to consider with m-commerce application? a. M-commerce messages can be delivered to your phone. b. M-commerce only works when an app are your phone makes the payment. c. Your customer profile allows business to target you. d. Your mobile device lets a business know your location.

B. M-commerce only works when an app are your phone makes the payment

An artificial neural network does all of the following except: a. Looks for patterns in large data sets b. Reacts to emotional stimulation c. Uses feedback in training d. Processes multiple attempts looking for the correct answer

B. Reacts to emotional stimulation

When identifying and selecting projects, an organization does all of the following EXCEPT: a. Assess the risk of using new technologies b. Assess the skill level of the proposed users c. Consider other technological changes that this new project will require d. Calculate the cost of the project and its expected rate of return

B. assess the skill level of the proposed user

Which type of project should result in an increase of company revenue? a. Maintenance b. Breakthrough c. Mandatory d. Enhancement

B. breakthrough

_____ involves providing feedback regarding a potential data problem and enables users to change the data. a. Data collection b. Data correction c. Data editing d. Data processing

B. data correction

The purpose of the system investigation phase is to _______________. a. define what the information system must do to solve the problem or capitalize on the opportunity b. gain a clear understanding of the specifics of the problem to solve or the opportunity to address c. gather data on the existing system and determine the requirements for the new system d. identify, confirm, and prioritize system requirements

B. gain a clear understanding of the specifics of the problem to solve or the opportunity to address

The forming-storming-norming-performing-adjourning model describes: a. the project phases b. how teams form, evolve, and dissolve c. how teams are selected d. management phases of a project

B. how teams form, evolve, and dissolve

The _______________ category of innovation adoption is the first group to try new products and ideas. a. early adopters b. innovators c. late majority d. laggards

B. innovators

A cloud-based solution is _______________ than purchasing ERP software and upgrading hardware. a. more expensive b. less expensive c. no more expensive d. no less expensive

B. less expensive

The _______________ phase converts the system design into an operational system by coding and testing software programs, creating and loading data into databases, and performing initial program testing. a. system analysis b. system construction c. system implementation d. system testing and integration

B. system construction

_____ is software used to analyze the robustness and performance of components and assemblies. a. PLM b. CAD c. CAE d. CAM

C. CAE

_______ software is less risky and leads to quicker deployment; however, maintenance and support costs may become expensive. a. Custom b. Enterprise c. Off-the-shelf d. Personal productivity

C. Off-the-shelf

Businesses may use multiple, coordinated e-commerce applications that engage you in a purchase decision (such as allowing a customer in a physical store to scan a product UPC code to see social media comments, price comparisons for nearby stores, or a coupon for a discounted purchase). What is this marketing plan called? a. Spam b. Millennial marketing c. Omnichannel marketing d. B2B

C. Omnichannel marketing

The primary tool for assessing the software marketplace to determine whether existing packages can meet the organization's needs is the _______________. a. system investigation report b. request for quotation c. RFI d. system design report

C. RFI

Characteristics of expert systems include all of the following except a. Highly effective b. Understandable c. Reproducible d. Capable of critical decision making

C. Reproducible

Which of these is not a type of industrial robot? a. Cartesian b. SCARA c. SCUBA d. Articulated

C. SCUBA

The most important issue to be considered when an organization embarks on e-commerce is _______________. a. choosing the right technology b. choosing the right professional to design the Web site c. making the business strategy paramount d. the amount spent on technology

C. making the business strategy paramount

The _______________, _______________, and _______________ must be established before an organization can establish its goals and objectives. a. Values, strategies, projects b. Mission, values, strategies c. Mission, vision, values d. Vision, strategies, projects

C. mission, vision, values

In the Scrum framework, the _______________ is a person who represents the project stakeholders and is responsible for communicating and aligning project priorities between stakeholders and the development team. a. project manager b. Scrum master c. product owner d. project sponsor

C. product owner

A preliminary evaluation of software packages and vendors begins during the _______________ phase when the two or three strongest contenders are identified. a. system investigation b. system design c. system analysis d. feasibility analysi

C. system analysis

Natural language processing may be found in which of these activities? a. Typing a research paper b. Calling technical support c. Using a microwave d. Taking an elevator

C. using a microwave

___ software helps a company manage all aspects of customer encounters, including marketing, sales, distribution, accounting, and customer service.

CRM

___ handle work that is hard on a person and could cause repetitive injuries.

Cobots

_______ is the practice of blending the tasks performed by the development and IT operations groups to enable faster and more reliable software releases. a. Scrum b. Extreme programming c. JAD d. DevOps

D. DevOps

Which of the following is a key technology infrastructure component? a. User profile privacy b. Translation features on Wed sites c. Multinational banking d. A high-speed connection to the network

D. a high-speed connection to the network

A company implementing a new PLM system should do which of the following to maximize its chances for a successful implementation? a. Appoint a full-time manager to the project. b. Budget enough time and money to train staff. c. Keep the scope of the project well defined. d. All of the above

D. all of the above

Many multinational companies roll out standard IS applications for all to use. However, standard applications often don't account for all the differences among business partners and employees operating in other parts of the world. Which of the following is a frequent modification required for standard software? a. Software might need to be designed with local language interfaces to ensure the successful implementation of a new IS. b. Customization might be needed to handle date fields correctly. c. Users might also have to implement manual processes and overrides to enable systems to function correctly. d. All of the above

D. all of the above

Which of the following is not one of the basic components of a TPS? a. Databases b. Networks c. Procedures d. Analytical models

D. analytical models

Business value of a proposed project can be which of the following? a. Tangible benefits b. Intangible benefits c. Unstructured benefits d. Both A and B

D. both A and B

The five highly interrelated parameters of a project are: a. scope, time, quality, stakeholders, and services b. time, user expectations, quality, Gantt chart, and cost c. quality, cost, services, time, and stakeholders d. cost, time, quality, user expectations, and scope

D. cost, time, quality, user expectations, and scope

Which of the following is NOT considered to be a key challenge of e-commerce? a. Dealing with consumer privacy issues b. Overcoming users' lack of trust c. Overcoming global cultural challenges, language, time, distance, infrastructure, and currency challenges d. Low user interest in accessing global markets and competitive pricing

D. low user interest in accessing global markets and competitive pricing

According to the Project Management Institute (PMI), project managers must coordinate _______________ areas of expertise. a. three b. five c. seven d. ten

D. ten

Which of these is not a type of training for machine learning? a. Semi-supervised learning b. Reinforced learning c. Supervised learning d. Unsupported learning

D. unsupported learning

___ is a diagram used to document the processes of the current system or to provide a model of a proposed new system.

Data-flow Diagram

Businesses should use Web sites as standalone items for e-commerce and not connect them to other commerce efforts by the business. True or False?

False

Machine learning and AI are the same thing. True or False?

False

One of the problems with machine learning is that it is not able to identify unique patterns. True or False?

False

Organizations cannot use existing technologies in innovative ways, they must wait for new Technology to emerge before they innovate. True or False?

False

Unfortunately, there are few choices for software packages that provide integrated transaction processing system solutions for small- and medium-sized enterprises. True or False?

False

___is an Agile development framework that uses a team-based approach in order to keep the development effort focused and moving quickly.

Scrum

E-commerce is dependent upon electronic payments. True or False?

True

Implementation of a B2C e-commerce application can lead to B2B opportunities. True or False?

True

Machine learning used in enterprise software is valuable to decision makers because it saves them time while also providing valuable business insights. True or False?

True

Small organizations were slow to adopt ERP systems because of the relative complexity and cost of implementing these systems. True or False?

True

The Waterfall approach allows for a high degree of management control, but it does not allow for user interaction with the system until the integration and testing phase, when the system is nearly complete. True or False?

True

The hosted software model for enterprise software helps customers acquire, use, and benefit from new technology while avoiding much of the associated complexity and high start-up costs. True or False?

True

The specific business needs and goals of the organization define the method of transaction processing best suited for the various application of the company. True or False?

True

What type of computer system can recognize and act on patterns or trends that it detects in large sets of data and is developed to operate like the human brain? ___

artificial neural network

An ___ functions like an arm, with rotary joints that can move up and down and also twist.

artificial robot

The individual application modules included in an ERP system are designed to support ___ , the most efficient and effective ways to complete a business process.

best practices

Many organizations use a Waterfall approach with six phases, including investigation, analysis, design,___ , integration and testing, and implementation.

construction

Capturing and gathering all the data necessary to complete the processing of transactions is called ___.

data collection

Business data goes through a cycle that includes data collection, data ___, data correction, data processing, data storage, and documentation production.

editing

A trial-and-error method of problem solving used when an algorithmic or mathematical approach is called ___

heuristics

The ability to learn without being programmed is known as ___

machine learning

The essential characteristic of a(n) ___ transaction processing system is that it processes transactions as they occur.

online

A ___ is a temporary endeavor undertaken to create a unique product, service, or result.

project

Transaction processing systems (TPS) capture and process the fundamental data about events that affect the organization called ___ that are used to update the official records of the organization.

transactions