N&W Exam Review

When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?

Anger

Which of the following phrases is appropriate for a formal greeting during a presentation?

Welcome

Why is having diversity in a company culture's staff a good idea?

Why is having diversity in a company culture's staff a good idea?

Which is the greatest advantage of web-based applications?

accessibility

During a well-conducted job interview,

both the person conducting the interview and the person being interviewed should ask questions.

When a worker sees workplace hazard, the worker should immediately

bring the hazard to a supervisor's attention

All of the following are examples of distraction except

open-mindedness.

A person who learns well by sharing and working with others by self awareness has a(n) ____ learning style.

interpersonal

A Social Security number ____.

is a unique nine-digit number issued by the federal government. is required for all U.S. workers. is an example of information that you will probably need in order to apply for a job.

Open-minded listening means

keeping one's opinions open to change.

A job loss that results from a business decision is known as a ____.

layoff

The process of continuing to learn about new technologies, new practices, and new ideas throughout your life is known as ____.

lifelong learning

As teams develop and begin to perform, members display

loyalty

In a public speaking situation, feedback is

mainly nonverbal.

Part of being a civically responsible employee is understanding how the U.S government operates. The job of the Legislative Branch is to____________laws.

make

One easy way to increase vocabulary on a daily basis is

.to read the newspaper every day.

What time should you arrive for a 2:00 p.m. interview?

1:50pm

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entree and sometime after ordering the dish, you learn from the kitchen manager that they fish has sold out. What is the BEST way to creatively handle the situation?

After talking with the restaurant manager, offer a comparable entree dish, a discount, and a formal apology

You work as a server at a local restaurant. A customer orders a particular chicken dish as a dinner entrée and you realize you are all out of the dish once get back into the kitchen to inform the cook of the new order. What is the BEST way to creatively handle the situation and let the customer know?

After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology.

Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?

Attending conferences to acquire new industry related knowledge

A__________is an illegal sales practice is used to attract customers who are then encouraged to buy a similar products at a higher pric

Bait-and-switch

How do you exhibit responsibility?

Coming to work as assigned.

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5pm from work, you previously agreed to take a neighbor to an important appointment at 6:30pm. What should you do?

Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline.

You are writing an email to Sally Smith who is potential customer. What is the BEST way to begin your email to Sally Smith?

Dear Mrs. Smith

Which of the following is an example of an employee not demonstrating cooperation with coworkers?

Doing all the work without input from coworkers

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors

Ivan's business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn't cost effective. Which is the most correct explanation of the supervisor's decision?

Giving away cups did not generate enough new or continuing business to pay for the cups

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?

Help your peer carry the long section of pipe

Customers need to report Cindy's Catering for unsanitary conditions in the restaurant and unsafe use of dangerous equipment. What government agency would handle such a problem?

Occupational Safety and Health Administration

When writing resumes, why do employers prefer professional references over personal ones?

Personal references tend to be biased.

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

Reliability

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?

Remain calm and report the problem to the manager's boss

Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?

Report Ashley to the human resource manager

Which of the following is not a type of nonverbal communication?

Vocabulary.

Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employees is not. Why should the employee be wearing safety glasses

Safety glasses should always be worn on the shop floor

The main purpose of a human resources department in a company is to

Serve the needs of the company

Being late for appointments

Shows a lack of regard for others.

Samuel works at a farm equipment company. Which of the following will help him decide what to do each day?

The daily work plan

A responsible worker does which of the following?

Thinks before acting

Which of the following is not an expectation employers have of new employees?

Treat customers with respect when they respect you.

You just mopped the floor. A co-worker comes into the office to clock out and slips on the wet floor. How could this slip have been prevented?

Use a wet-floor caution sign

Tips for staying on budget include ____.

carrying a limited amount of cash and leaving your ATM card at home. taking advantage of discounts and sales. paying with cash and keeping good records.

The process through which labor unions negotiate with company management for benefits, working conditions, and wages is known as ____.

collective bargaining

A(n) ____ is a qualifying expense that you are allowed to subtract from your income when determining how much income tax you owe.

deduction

What is the term for the buying and selling of goods and services on the Internet

ecommerce

Determining the audience of your writing will help you to do all of the following, except

fix grammatical errors.

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should?

follow company policy

The trend toward a single global market that crosses national borders is known as ____.

globalization

The government program that provides retirement income is called

social security

What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?

to optimize browsing speed