Navigate 2 Scenario - Episode 3_The Silent Group Quiz

As a manager, what are methods to show your employees you are consistent? (select all that apply) a) Do what you say you will do b) 'Walk the talk' c) Let them follow up with you on issues they are concerned about d) Let them know that you are professional and will handle things correctly

a) Do what you say you will do b) 'Walk the talk' d) Let them know that you are professional and will handle things correctly

Other than dealing with problems in a meeting environment, what ways can you help a department air their complaints? (select all that apply) a) Emphasize your open door policy b) Let employees know if they have a problem, they need to solve it themselves c) Set weekly one-on-one meetings d) Establish a suggestion box process

a) Emphasize your open door policy c) Set weekly one-on-one meetings d) Establish a suggestion box process

Which description is typical of an ineffectual office environment? a) Employees complain rather than deal with issues directly b) Employees vent about another employee with whom they have an issue only privately with their manager c) Employees come to the manager, vent, and when a plan is suggested, they follow through d) Employees follow the chain of command when they have a complaint

a) Employees complain rather than deal with issues directly

In response to an employee who states that a specific co-worker "Holds things up, makes our numbers look bad and she's doing it just to spite me," which response(s) would be the most effective? (select all that apply) a) I would appreciate it if you let me look into the procedural changes b) I want to check into the requirements for the form and then we can talk about it all together at a staff meeting c) Looks like she is trying to spite you d) I think we need to air this out in our next meeting

a) I would appreciate it if you let me look into the procedural changes b) I want to check into the requirements for the form and then we can talk about it all together at a staff meeting

What are the methods to get employees to open up about what is bothering them (select all that apply) a) Implementing an open door policy b) Developing trust between managers and employees c) Telling employees they have to air their opinions about other employees in a staff meeting d) Addressing specific issues between particular staff members

a) Implementing an open door policy b) Developing trust between managers and employees d) Addressing specific issues between particular staff members

When an employee says, "I just don't want to have to deal with even more conflict. I just want to do my work and go home and not worry about it." What could you to allay his concerns? (select all that apply) a) Just be patient for a little while longer and I promise you'll see some good results b) Stop being paranoid c) I recommend you attend conflict training d) Dealing with conflict is part of everyone's job

a) Just be patient for a little while longer and I promise you'll see some good results d) Dealing with conflict is part of everyone's job

What reasons might contribute to employees avoiding resolution of conflict together as a group? (select all that apply) a) They may be afraid to speak up at a meeting because of something that happened in the past b) they know their manager to be consistent c) They may not trust their manager to handle the situation well in a group meeting setting d) They trusted their last manager

a) They may be afraid to speak up at a meeting because of something that happened in the past c) They may not trust their manager to handle the situation well in a group meeting setting

What are examples of effective management styles? (select all that apply) a) A leader who lets employees fend for themselves b) A bureaucratic leader who follows the rules and tells employees what to do c) A leader who is not goal oriented d) A leader who motivates their employees by asking for input when managing the department

b) A bureaucratic leader who follows the rules and tells employees what to do d) A leader who motivates their employees by asking for input when managing the department

As a manager in a meeting, if an employee looks at you in an aggressive way, what would you do to discharge the tension? a) I would look directly at the aggressive employee and ask if he would like to start by talking about what he shared with me earlier b) I would ask the aggressive employee if he has a problem c) I would ignore the aggressive employee and start the meeting by sharing my research of the procedural changes d) I would ask the aggressive employee to leave the meeting

c) I would ignore the aggressive employee and start the meeting by sharing my research of the procedural changes

Which is the most effective lead-in for a meeting to discuss employee upsets? a) You know, I've heard complaints from each you, here and there b) Today, I'd like to take some time to hear about issues you may have, regarding the department. c) Dale, I know you're concerned about the new testing forms, and that it means more work, and it sounds like Arnie just confirmed that d) I would like to share information I found about the new procedures, about my past experiences that relate to these issues, and then I would like to ask you how you feel about it

d) I would like to share information I found about the new procedures, about my past experiences that relate to these issues, and then I would like to ask you how you feel about it