NBE ethics COMPEND

with personal effects of a deceased in his custody, the ethical funeral director should to

place them in a bag and leave them in the preparation room

when with a family during an arrangement conference, it is good ethical practice to

provide the family with documentation of all business transactions

in regard to employer-employee relationships, the ethical funeral director should

provide thorough training

a culturally entrenched pattern of behavior made up of sacred beliefs, emotional feelings accompanying the beliefs, and overt conduct, presumably implementing the beliefs and feelings, is known as

religion

in maintaining a high standard of conduct with a competitor, the funeral director would be wise to

respect the bereaved family's choice of a funeral establishment

when making pre-needs arrangements, a good ethical practice is to

secure all funeral home records in a safe place

With regard to colleagues, and ethical funeral director should be willing to do all the following EXCEPT a) share profits with less fortunate funeral directors b) share personnel and equipment c) develop his or her professional image d) become involved in professional associations

share profits with less fortunate funeral directors

moral principles that vary with circumstances are referred to as

situational ethics

which of the following denotes good professional ethics in community relationships? a) frequenting the local drug dealer b) speaking to a local church group c) playing poker at the local tavern d) joining the local KKK chapter

speaking to a local church group

all of the following statements are true of ethics EXPECT a) that ethics are imposed externally b)that a standard of ethics is concerned with motives c) that ethics is concerned with the interest of society d) that ethics is concerned with the interest of the individual

that ethics are imposed externally

with respect to ethics, the term citizenship refers to

the behavior or character of an individual viewed as a member of society

All of the following would be considered components of an ethical funeral director's employer-employee relationship EXCEPT a) continuing education b) the employee's religious background c) personal appearance d) training

the employee's religious background

which of the following is a consideration in the funeral director's community relationships? a) the relationship with his or her own family b) the funeral director's honesty c) the funeral director's relationship with the clergy d) the funeral director's citizenship

the funeral director's relationship with the clergy

which of the following would be an ethical obligation to your professional association? a) to share time and talents b)create dissent among members c) spend budgeted association funds for personal use d) use association for personal gains

to share time and talents

beliefs that are held in high esteem are

values

All of the following would be considered part of a funeral director's individual/personal ethics EXCEPT a) his or her citizenship b) his or her relationship to allied professions c) his or her integrity d)his or her honesty

his or her relationship to allied professions

a term that is synonymous with ethical, and that refers to the customs, values, and standards of practice of a group, age, or theory intended to be timeless is

moral

In recognizing ethical standards in his professional responsibility to the press, the funeral director a)must abide by state board rules and regulations b) should exemplify a positive image of funeral service c) should exercise prudent operational and management procedures d) must exercise discretion in releasing confidential information

must exercise discretion in releasing confidential information

which of the following is not good ethical behavior in regard to treatment of the deceased? a) thoroughness of preparation of the deceased b) concern for the dignity of the deceased c) cleanliness d) necromania

necromania

a philosophy that does not focus on the worship of a god or gods is considered to be

non-theistic

in regard to professional boards, the ethical funeral director should not a) keep up with changes in the law b) only abide by the rules that he agrees with c) keep a good working relationship with individual board members d) support all board rules and regulations

only abide by the rules that he agrees with

which of the following is an allied professional or service that the ethical funeral director is professionally concerned with? a) postal service b) teamsters union c) organ donation d) internal revenue service

organ donation

which of the following is an ethical obligation that a funeral director owes to his professional association? a) non-participation b) let other members do all the work c) participate in continuing education d) no need to attend regular meetings

participate in continuing education

the set of values, ideas, and opinions of an individual or group is known as

philosophy

The state Attorney General of a given state requires a $10 fee for each pre-need contact written. this would be an example of

a law

a reason or desire that acts as a catalyst to spur one to a specific action is called

a motive

in choosing your source of supply of caskets, the most important qualification of the manufacturer is

a policy of standing behind their product

All of the following would be considered an allied service EXCEPT a) the clergy b) a public agency c) a florist d) a cemeterian

a public agency

a philosophy that focuses on the worship of a god or gods is called

a theistic philosophy

the ethical funeral director should not

advise each family what casket they should select

an ethical funeral director is expected to be knowledgeable and give factual representation of all of the following EXPECT a) disposition options b) merchandise selections c) financial issues d)all known religious practices

all known religious practices

which of the following terms means related, as in related professions? a) clients b)allied c) interns d) employees

allied

with respect to the funeral industry, private and governmental agencies are examples of

allied services

which of the following is not considered ethical in regard to the deceased body? a) professional procedures b) allowing a personal friend to watch the embalming procedure c)care and concern for the dignity of the deceased body d) cleanliness

allowing a personal friend to watch the embalming

Ethics is probably best defined

as the discipline dealing with moral duty and obligation

if a funeral director receives the remains from another funeral home and the conditions are below standard, he should

attempt to make the remains presentable before viewing

which of the following is not an allied profession or service to the funeral industry? a) banking professional b) social workers c) vital statistics d) nurses

banking professional

When dealing responsibly with the media, an ethical funeral director should a) be discrete in the information he or she releases b) answer all questions proposed by a known member of the press c) refuse to answer any questions proposed by the media d) relate only positive facts concerning the deceased

be discrete in the information he or she releases

when a funeral director makes funeral arrangements with a family, he should

be factual and knowledgeable

what good and moral in business transactions is the definition of

business ethics

Which of the following is a good ethical behavior in regard to treatment of the deceased? a) allow anyone in the preparation room who wishes to view an embalming operation b) joke about the remains in order to release tension c) cleanliness in the preparation room d) make large incisions to expose a large portion of the vessels

cleanliness in the preparation room

a declaration or public statement of professional standards of right and wrong conduct defines

code of ethics

a system or code of morals of a particular philosopher, religion, group, or profession is called

code of ethics

which of the following is a desirable characteristic of an ethical funeral director?

compassionate

maintaining discreet client relationships would fulfill what ethical practice?

confidential responsibility

a stage of moral development in which the expectations of the social group (family, community, and nation) are supported and maintained is known as the

conventional stage

in regard to an ethical funeral director's relationship with his competitors, which of the following is considered a proper goal?

cooperation

in reference to ethics, advice given to someone else to help them with a problem is termed

counseling

which of the following consists of the rules, ideas and the beliefs shared by members of society for living and dying, which are learned directly or indirectly?

culture

in regards to competitive relationships, which of the following is not a good ethical practice? a)good community image b) defamation of competitor c)understanding d) cooperation

defamation of competitor

Which of the following should not be discussed in the funeral arrangements conference? a) vital statistics b) educational programs c) alternatives to the traditional funeral d) general price list

education programs

All of the following ethical standards apply to the deceased while under the care of the funeral home or embalming service EXCEPT a) thoroughness in the preparation of the body b) there should be concern for the dignity of the deceased body c) confidentiality and privacy policies should be maintained d) embalming should be completed as quickly as possible without regard to proper case analysis

embalming should be completed as quickly as possible without regard to proper case analysis

Which of the following is an ethical consideration in regard to the care of the deceased body? a) cleanliness of facilities b) entrusted care by the family c) accuracy of the business and family records d) personal appearances

entrusted care by the family

principles of morality, including both the science of good and the nature of right is

ethics

that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions is

ethics

the cultural heritage or identity of a group, based on factors such as language or country of origin is known as

ethnicity

which of the following is not a good example of ethical employer-employee relationships? a) favoritism b) healthy working conditions c) adequate compensation d) professional personal appearance

favoritism

which of the following is an example of unethical publicity? a) dignified commercials b) printed advertisements c) goodwill d) fraudulent promotion

fraudulent promotion

which of the following is a reason to have continued education in funeral service? a) good way to meet different people b) it reinforces to the employee that you're not as smart as you think c) good for self improvement d) good way to take a vacation at the business's expense

good for self improvement

If a person complies with the laws of his or her community solely because of fear of going to prison, which stage of Kohlberg's moral development are they complying with?

the pre-conventional stage

law is defined as

the rules that govern society

all of the following are true of laws EXCEPT a) they are concerned with conduct b) they are imposed internally c) they are concerned with the interest of society d) they are concerned with acts

they are imposed internally

In his ethical obligations to various professional associations, the funeral director should

urge professional solidarity

Which of the following is considered to be a component of a funeral director's individual relationships? a) his or her relationship with family b) his or her relationship with a florist c) his or her relationship with the clergy d) his or her relationship wit the military

his or her relationship with family

which of the following terms is defined as having a sense of honor, and fair dealing? a) motives b) mortality c) honesty d) ethical

honesty

Which of the following is not a good personal ethical trait? a) honesty b) infidelit c) good citizenship d) community service

infidelit

fidelity to moral principles is the definition of

integrity

which of the following would be the best example of ethnicity? a) native american b) asian c) jewish d) caucasian

jewish

All of the following would be considered fiduciary components of pre-funded funeral arrangements EXCEPT a) maintaining the privacy and security of the arrangements b) determining the funding methods. c) the commission associated with the arrangements d) disclosures

maintaining the privacy and security of the arrangements

which of the following is considered unethical publicity for a funeral director?

misrepresentation in warranties

according to Kohlberg, stage of moral development in which the individual considers universal moral principles which supersede the authority of the group is called

post-convectional stage

Kohlberg's stage of moral development in which moral reasoning is based on reward and punishment from those in authority is the

pre-conventional stage

Kohlberg's stage of moral development in which to individual is characterized as not understanding the rules or feeling a sense of obligation to them is the

pre-moral stage

with respect to pre-need funeral arrangements, all of the following records should be kept on file at the funeral home except

preferences of family members who have not signed the contract

which of the following would be a part of a funeral director's individual/personal ethics

professionalism

in regard to employer-employee relationships, the ethical funeral director should a) hire only male interns, due to weight lifting requirements b) ignore suspected falsified records of potentially outstanding employees c) provide environmentally safe working conditions d) overlook incomplete record-keeping by interns, provided they have adequate embalming skills

provide environmental safe working conditions

the ethical funeral director should.. a) decline to provide services for a person from a different community b) always charge a fee for aftercare counseling c) provide professional service to all who apply d) take care of the remains of only those who can afford his or her services

provide professional service to all who apply

which of the following is a rule of ethical conduct that is found in most major religions?

the golden rule

all of the following are examples of Kohlberg's stages of moral development EXCEPT a) the pre-conventional stage b) the conventional stage c) the pre-moral stage d) the moral stage

the moral stage

If a person considers universal moral principles to supersede the authority of the group, he or she is complying with which of Kohlberg's stages of moral development?

the post conventional stage