Nissan Sales & Service Way Next

What follow-up tasks should you complete within one week of delivery?

-Call customer to address any issues. -Confirm first service appointment. -Check status of Quick VOC.

Which of the following is part of the new vehicle delivery experience?

-Communicate delivery details -Reveal the vehicle -Complete Sales-to-Service Hand-Off

Which of the following should you focus on during the initial appointment with a prospect?

-Confirm vehicle preference -Present product information -Offer a demonstration drive -Assist with purchase decision

Which of the following are ways to conduct a flexible demonstration drive?

-Create a route that mirrors how the customer will use the vehicle -Provide a short orientation to vehicle features that meet customer needs/desires -Arrange for an extended demonstration drive if customer needs private time with vehicle -Provide customer with information about alternate vehicles that meet customer's needs

Which of the following are ways to create a customer-centric product presentation?

-Refer to the customer's Personal Showroom -Conduct the product presentation at customer's home or workplace

According to COX Automotive Research, _____ of customers expect their Dealer to know something about them before they enter the Dealership.

76%

How often should you follow up with prospects who made contact with you?

Every 6-12 months

______________ is the process of locating and responding to potential customers.

Prospecting

What is your primary goal when prospecting?

Secure an appointment

If you get a Hot Alert, when should you contact the customer?

Within 24 hours