OB Chapter 5 Quiz

Which of the following conditions describes a physiological strain?

a weakening of the immune system

Role conflict, role ambiguity, and role overload are all examples of work challenge stressors.

False

________ is an example of a behavioral strain resulting from prolonged stress.

Overeating

Which of the following scenarios best illustrates role ambiguity?

Steve is hired to cover the visitor information desk at the zoo but on his first day realizes the large, easy-to-understand map is constructed a good 20 feet away from his information desk, which he is not supposed to leave.

Which of the following is true of stress?

Stress depends on both the nature of the demand and the person who confronts it.

Emotion-focused coping is used by employees when they feel they have no control over the stressful environment.

True

Employees who experience higher levels of challenge stressors also tend to have higher levels of job performance and organizational commitment.

True

People of the Type A Behavior Pattern add to the creation of a stressful environment.

True

The transactional theory of stress includes both a primary appraisal of a stressor to determine if a demand is stressful, and a secondary appraisal to determine how to cope with the stressor.

True

Which of the following is an example of a daily hassle?

office equipment malfunctions

A sabbatical involves

taking time off from work to engage in an alternative activity.

Which of the following is an example of a cognitive method of emotion-focused coping?

Avoiding

Which of the following is the most widely used supportive practice among small, medium, and large companies?

Flextime

Which of the following examples demonstrates the most effective recovery activity?

Tara is in a book club which meets once a month, so she reads a bit of the book each night before going to sleep.

Which of the following describes the relationship between challenge stressors and job performance?

There is a weak positive correlation.