Ob Chapter 6
What is the goalsetting process
1. set gols 2.Promote goal commitment 3.Provide support and feedback 4.Create action plans
Conditions that make pay for performance effective include
1.Using multiple measures of performance 2.Calibrated performance measures that ensure accuracy 3.Paying Top performers alot higher than other employers
Rank the steps in a performance management system with the first step on top and the last step on the bottom
1.define performance 2.monitor performance 3.review performance 4.give consequences
Quantity
10 more customers were served
Some examples of extrinsic rewards are
A pay raise and a promotion
a Performance score is related to
Achieving a defined outcome
And example of a pay for performance plan uses____To reward goal achievement
Bonuses
Timeliness
Calls Were answered within 24 hours
When an award is given every time a target behavior of Occurs, it is known as _____ a(n) reinforcement schedule
Continuous reinforcement
Financial metrics
Cost of waste was reduced by 10%
components of the performance management process include
Creating consequences,Overseeing performance, defining expectations
Not returning the phone calls of an insurance salesman so he will stop calling is the strategy for changing behavior known as
Extinction
Involving employees in the design, selection, and assessment of reward systems Increases perception that the rewards are____& valuable
Fair
True or false:Both performance management and performance appraisal are continual processes
False
Project goals
Finish the productivity reports for the end of the year group summary
It is important to monitor progress toward goal achievement in order to
Identify problems while pursuing a goal
Objective goals
Increase sales by 10%
Which of the following exemplifies a performance goal
Increasing Sales by 10% in a period
Effective feedback includes which of the following
Information
Feedback offers which of the following to those who can positively impact a situation
Information
Two functions of feedback are to
Instruct and motivate
behavior goals
Listen to others during meetings without interrupting communicate progress clearly to others in my work room
accuracy
Measure the right things in the right way
Jamie is on time for work every day now because her manager yelled at her when she was late. Now that she is on time, her manager doesn't Yellit her this is an example of
Negative Reinforcement
Reasonableness of the goals
Nobody has ever reached ago and received the bonus
Fairness of the system
Only family members receive pay raises
The three common sources of feedback include self, task, and
Others
Quality
There were no defective products returned
Credibility of the source
Trust the person delivering the feedback to be honest
The reinforcement schedules that produce the strongest behavior that is most resistant to extinction include
Variable interval schedules and variable ratio schedules
Coaching is a customized process between two or more people with the intention of enhancing learning and motivating___
change
research has found that pay for performance
has only a modest impact On performance quantity
Feedback is more likely to be acted upon when it is ____and helps achieve an important goal
instrunctional
when only some, not all, instances of a target behavior are reinforced, it is called ___Reinforcement
intermittent
The monetary incentives that link a portion of pay directly to results or accomplishments is
pay For performance
strengthening a behavior by offering a pleasing award is___ reinforcement
positive
Among the "do's" of providing feedback are
provide specific and descriptive feedback and to keep it relevant to the persons work
When Lindsay was late three times in two weeks, her manager told her that her pay would be docked by the amount of time she was late this is an example of
punishment
the ___Schedules that produce the strongest behavior and are most resistant to extinction are variable interval and the other is variable ratio
reinforcement