OB Exam 1

______ is the remedy for ill-conceived goals. Brainstorming unintended consequences Rooting out conflicts of interest Being alert for even trivial ethical infractions and addressing them immediately Rewarding solid decision processes, not just good outcomes,

Brainstorming unintended consequences

________ is the harnessing of organization members' selves to their work roles. Employee involvement Organization commitment Job satisfaction Employee engagement

Employee engagement

______ highlight the fact that choosing among available options is not always a choice between right and wrong. Management theories Organizational theories Ethical dilemmas Ethical lapses

Ethical dilemmas

Which of the following fields is not a field from which OB draws? Accounting Political Science Statistics Economics

Accounting

Practical intelligence is very similar to logical-mathematical intelligence. True True or False?

False

The two basic dimensions of Schwartz's value theory are self-enhancement/self-transcendence and ethical/unethical. True or False?

False

There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach. True or False?

False

Turnover is always bad for organizations. True or False?

False

________ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test. Naturalist Interpersonal Intrapersonal Logical-mathematical

Logical-mathematical

________ are physiological or psychological deficiencies that arouse behavior. Needs Cognitions Expectations Attitudes

Needs

______ is the combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity. Intelligence Personality Self-efficacy Self-esteem

Personality

CSEs are related to reduced conflict and lower stress. True or False?

True

Research in industrial-organizational psychology concluded that the typical personality test is not a valid predictor of job performance. True or False?

True

Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach. True or False

True

Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false? Very few unethical acts are also illegal Most unethical acts are not punished in any way. You can rely on the legal system to manage or assure ethical conduct at work Unethical behavior negatively affects the offending employee, coworkers, and the employer

You can rely on the legal system to manage or assure ethical conduct at work

The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood. Thomas decides to register for the project, as he is a trained kickboxer. This action of Thomas reflects the __________ component of his attitude. behavioral affective normative intellectual

behavioral

Jane hates the idea of child labor. She works for a company that claims that it doesn't employ children. However, news reports accuse the company of employing young children overseas. ______ is the psychological discomfort that Jane is experiencing since she heard this news. cognitive dissonance emotional labor behavioral intention emotional dissonance

cognitive dissonance

Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces conformity power benevolence conservation

conservation

Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Jonathan is using a(n) ______ perspective. experience contingency hindsight common sense

contingency

People who are high on openness to experience are likely to demonstrate cooperation and softheartedness. a lack of worry. an outgoing and sociable orientation. curiosity and broad-mindedness.

curiosity and broad-mindedness.

Pietro has his bachelor's degree in management. He comes from a middle-class background; his father worked in lower management for his entire career. Pietro wants a different life than his father's. He has saved his money, and he's always been lucky. Pietro might be a(n) project manager. professor. entrepeneur. financial planner.

entrepeneur.

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing motivated blindness indirect blindness overvaluing outcomes the slippery slope

motivated blindness

Lennie loves her job at Vail Corporation. She is even a community ambassador. Lennie exhibits all of the following qualities except urgency pessimism focus intensity

pessimism

What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution? ignoring avoiding resolving dissolving

resolving

The self-transcendence part of Schwartz's model is composed of self-direction and stimulation. security and conformity. universalism and benevolence. achievement and hedonism.

universalism and benevolence.

Nora wants to be a buyer for Marstons Stores. She knows that they are looking for outgoing, social people. She purposely tries to present herself as an extrovert on the personality test that she takes even though she is shy and retiring. What is the likely result of this? Nora will not get the job. It is impossible to "fake" your personality on a test. Nora will get the job. The test is simply pro forma and no one looks at the results. The test will show that Nora is unstable. Nora might get the job, but find she is unhappy in the role.

Nora might get the job, but find she is unhappy in the role.

Which of the following statements about self-efficacy is true? Self-efficacy is the same as self-esteem. A person with high self-efficacy is likely to work less hard than a person with low self-efficacy because he or she is already confident of good results. Self-efficacy can be developed. Self-efficacy is not related to prior experience.

Self-efficacy can be developed.

Which of the following is NOT one of the top four skills desired by employers? Critical Thinking Problem Solving Active Listening Teamwork

Teamwork

Based on Schwartz's Value Theory, if you value achievement over universalism, you will spend your evening working hard on your term paper so that you can get a good grade, rather than volunteering at the soup kitchen.T rue or False?

True

Johan believes that saving the earth is our most important responsibility. He will be strongly committed to an employer who issues hybrid cars to all sales people, emphasizes recycling, and supports volunteerism to clean up the local river. True or False?

True

Many effective managers select employees based on positive, job relevant, relatively stable individual differences. True or False?

True

Organizational Behavior includes topics such as managing your peers and your bosses, as well as managing your subordinates. True or False?

True

Len is the top swimmer on his school's team. Star athletes are likely to be high in ______ intelligence. spatial linguistic bodily-kinesthetic musical

bodily-kinesthetic

Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the __________ component of his attitude. behavioral objective cognitive normative

cognitive

Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is focusing on customer service. motivated to move up in the organization. addressing the employee's stress levels. enhancing the employee's job satisfaction.

enhancing the employee's job satisfaction.

Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes high influence over others. high social value. high security. high conformity.

high influence over others.

Marisa is the office manager in a small company. Her employees find that they can often come late to work and leave early, and Marisa will cover their work for them. Marisa is likely to score high on extraversion. high on agreeableness. low on conscientiousness. low on emotional stability

high on agreeableness.

Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem. group organizational individual interactional

individual

Halfway through the semester, Samuel quit doing assignments for and going to his advanced accounting class. He attributes this to his poor performance on the first two tests, as well as his lack of talent for accounting; he feels he will do much better as a management major. Samuel is likely to be experiencing low self-esteem. low self-efficacy for accounting. low emotional stability. an external locus of control.

low self-efficacy for accounting.

Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values. intentions abstract goals personal beliefs personal goals

personal beliefs

Naturalist intelligence is ______ the potential to live in harmony with one's environment. the potential for deductive reasoning, problem analysis, and mathematical calculation. the same as intrapersonal intelligence. the potential to use mind and body to coordinate physical movement.

the potential to live in harmony with one's environment.

Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n) traitor mole ethicist whistleblower

whistleblower

The first of the basic elements for selecting an effective solution is to determine the criteria for the decision. to generate alternatives. to decide who will make the decision. to consider the consequences.

to determine the criteria for the decision.

James believes the best thing he can do is hire based on using CSE as one broad personality characteristic. who has an internal locus of control. who has high emotional stability. who has high self-efficacy.

using CSE as one broad personality characteristic.

People with high _________ see themselves as capable and effective. core self-evaluations emotional intelligence introversion extraversion

core self-evaluations

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality. Jerome, another team member, just wants to get it done quickly. Using Alzen's model, what can Eleanor do to try and encourage Jerome to work hard? use emotional blackmail show behavioral intent create a positive attitude express emotional dissonance

create a positive attitude

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the _____ model. met expectations need fulfillment equity value attainment

equity

Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include: feeling safe at work, having good relationships with coworkers, and substantial vacation time. solid health care, having good relationships with coworkers, and a clear career path. feeling safe at work, good pay, and good benefits. feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor.

feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor.

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem. group individual situation interactional

group

People with an internal locus of control earn lower salaries. tend to be more anxious. derive less job satisfaction from performance. have stronger expectations that effort leads to performance.

have stronger expectations that effort leads to performance.

In the Organizing Framework, inputs lead to processes, which lead to outcomes. inputs lead directly to outcomes. outcomes never affect processes. inputs are unrelated to processes.

inputs lead to processes, which lead to outcomes.

The distinction between flexible and fixed individual differences has no practical value for managers. is that managers have little or no impact on fixed differences. is that managers have little or no impact on flexible differences. is that managers should hire people based on their attitudes and emotions.

is that managers have little or no impact on fixed differences.

Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina. problem goal ethical dilemma desired outcome

problem

Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _______ dimension. self-transcendence self-enhancement self-awareness self-management

self-enhancement

Person factors and ______ are the two broad categories of organizational behavior concepts and theories. problem solving system processes ethical factors situation factors

situation factors

Together, social awareness and relationship management constitute emotional intelligence. social competence. personal competence. emotional stability.

social competence.

John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is impulsive. lazy. stressed. not interested in the course.

stressed.

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using the environmental theory. the contingency approach. the human capital theory. ethical decision making.

the contingency approach.

The idea of perceived organizational support is that if treated well, employees are motivated by cognitive dissonance. the norm of reciprocity. the psychological contract. dispositional factors.

the norm of reciprocity.

Javier asked Maria for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of ill-conceived goods the slippery slope motivated blindness indirect blindness

the slippery slope