OB Exam 1 prep

Tony believes that cell phone use helps people manage their busy lives. Tony's belief reflects the _ attitude component

Cognitive

________ the psychological discomfort a person experiences if simultaneously holding two or more conflicting cognitions

Cognitive dissonance

Eva quit her job because she felt it was boring. This would be diagnosed as a(n) ________ level problem.

Individual/Group

Which of the following actions can help improve the quality of your recommendations to solve a problem?

Make sure that your recommendations address the causes of the problem.

Perception is a cognitive process that enables us to interpret and understand our surroundings.

True

A problem is

a gap between an actual and a desired situation.

The components of attitudes include

affective, cognitive ,and behavioral

Federico loves to volunteer as a youth soccer coach and even helps with fundraising. This reflects Schwartz's ___ value.

benevolence

Nathan is dependable and achievement-oriented. Nathan is likely to score high on:

conscientiousness.

People who are high on openness to experience are likely to demonstrate

curiosity and broad-mindedness.

Which of the following is not one of the basic dimensions of the Big Five personality dimensions?

emotional intelligence

Jack is relaxed, unworried, and secure in the feeling that he is able to do his job well. Jack is high on:

emotional stability.

Barbara wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This ________ can lead to unethical behavior.

ill-concived goal

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the ________ perspective.

interactional

Samantha, a teammate, has often been late getting her work done. She is likely to rank:

low on conscientiousness

Bill receives a compliment on a recent campaign; he attributes the success to his creativity. An example of:

self-serving bias.

Person factors and ________ are the two broad categories of OB concepts and theories.

situation

Janell is having an argument with her father. He believes that focusing on her computer knowledge (hard skills) is the most important of Janell's college experience. Janell disagrees, arguing that ________ is/are the more critical and will help her in the hiring process.

soft skills

Jon is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Jon will have better results using

the contingency approach

Mack works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Mack realizes that the results are not accurate. He reports this to the FDA. Mack is a(n)

whistle-blower

According to the Ajzen model, intention to engage in a behavior is not a strong predictor of that behavior.

False

________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

Treating employees fairly, providing job security, and reducing stress foster Perceived Organizational Support.

True

You have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of ________ the problem.

dissolving

A(n) ________ is an individual's set of beliefs about the characteristics of a group.

stereotype

The idea of perceived organizational support is that if treated well, employees are motivated by

the norm of reciprocity.

Openness to experience refers to a person being trusting and good-natured.

False

Satisfaction resulting from the perception that a job fulfills an individual's values, is called "met expectations"

False

Stress can be positive for OB outcomes. For instance, people are less likely to be absent due to needing to work harder

False

There is only one best way to manage people, teams, or organizations.

False

Stacy's father believes that she should focus on hard skills (e.g. accounting). Stacy thinks __ are more critical.

Soft Skills

Vance and Donal were hired by the same network support firm. One year later, Donal receives a promotion to team leader. Vance believes he has stronger technical skills and asks his supervisor why he did not get the promotion. The supervisor says that Donal has better people skills. Having ________ can enable a person's promotion.

Soft skills

Paying someone else to do your homework, sharing answers via social media and sharing answers on a take home exam are all examples of student cheating.

True

Which of the following is not a key workplace attitude that managers should track?

Turnover

Managers should reduce the stress by improving job satisfaction and encouraging employees to take work home

False

Dev argues that 9 AM is a bad time to sign up for a small discussion group because he will be too tired from the previous night's activities. He prefers to sign up for a large lecture class at that time. José disagrees, noting that this small discussion group is something they both wanted to do and will require their attention, while they may not focus in the lecture class. Dev says that this is not a commonsense approach. What weakness does Dev exhibit?

Over reliance on hindsight

________ skills are increasingly needed in today's complex world in order to achieve superior performance where workers at all levels of the organization are called upon to think critically, take ownership of problems, and make real-time decisions.

Problem solving

Which is false?

The contingency approach is just common sense.

People who are outgoing, talkative, sociable, and assertive are likely to score high on

extraversion.

OB is important in all facets of school and work because

it helps us to understand and manage people.