OMIS 350 EXAM 1 REVIEW QUESTIONS

36) Which of the following may lead to competitive advantage? 1. New products, services, and business models; 2. Charging less for superior products; 3. Responding to customers in real time Select one: a. 2 and 3 b. 1 only c. 1, 2, and 3 d. 1 and 2 e. 1 and 3

1, 2, and 3

44) The four major types of enterprise applications are: Select one: a. TPS, MIS, DSS, and ESS. b. ERP, SCM, DSS, and CRM. c. ERP, SCM, CRM, and KMS. d. SCM, CRM, DSS, and KMS. e. SCM, CRM, ESS, and KMSs

ERP, SCM, CRM, KMS

46) To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? Select one: a. BIS b. DSS c. TPS d. KWS e. MIS

TPS

8) In ________, raw data is systematically acquired and transformed during various stages that add value to that information. Select one: a. the firm value chain b. the feedback process c. information processing d. an information value chain e. the dissemination process

an information value chain

33)Which of the following is not one of the IT innovations changing the world of business today? Select one: a. Big data b. Business intelligence c. IoT d. Cloud computing e. The mobile digital platform

cloud computing

2) All of the following are new technology-related trends in MIS except: Select one: a. big data. b. co-creation of business value. c. cloud computing. d. IoT. e. the mobile digital platform.

co-creation of business value

49) Which of the following is a routine question that might be answered by an MIS system? Select one a. Compare planned to actual sales for each quarter b. Forecasting new industry trends c. Estimating the effect of changing costs of supplies d. Calculating the best trucking routes for product delivery e. Creating a new product

compare planned to actual sales for each quarter

17) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: Select one: a. mission. b. business process. c. atmosphere. d. culture. e. environment.

culture

47) What is the most important function of an enterprise application? Select one: a. Increasing speed of communicating b. Enabling cost-effective e-business processes c. Enabling inventory and supply chain management d. Enabling business functions and departments to share information e. Enabling a company to work collaboratively with customers and suppliers

enabling business functions and departments to share information

11) Maintaining the organization's financial records is a central purpose of which main business function? a. Sales and manufacturing b. Finance and sales c. Human resources d. Manufacturing and accounting e. Finance and accounting

finance and accounting

50) Which of the following is an example of a cross-functional business process? Select one: a. Fulfilling a customer order b. Shipping a product c. Paying creditors d. Identifying customers e. Hiring employees

fulfilling a customer order

15) Psychologists study information systems with an eye to understanding: Select one: a. how new information systems change the control and cost structures within the firm. b. the production of digital goods. c. how systems affect individuals, groups, and organizations. d. how human decision makers perceive and use formal information. e. mathematically based models and physical technology.

how human decision makers perceive and use formal information

16)Sociologists study information systems with an eye to understanding: Select one: a. mathematically based models and physical technology. b. the production of digital goods. c. how new information systems change the control and cost structures within the firm. d. how human decision makers perceive and use formal information. e. how systems affect individuals, groups, and organizations.

how systems affect individuals, groups, and organizations

26)Which main business function is responsible for maintaining employee records? Select one: a. Sales and marketing b. Human resources c. Finance and accounting d. Middle management e. Manufacturing and production

human resources

34) Which of the following is not one of the six strategic business objectives of information systems? Select one: a. Improved decision making b. Competitive advantage c. Improved community relations d. New products and services e. Survival

improved community relations

3) All of the following describe the effects of globalization except: Select one: a. ability to find low-cost suppliers b. increases in transaction costs. c. replication of business models in multiple countries d. significant decreases in operating costs e. reduction of labor costs through outsourcing.

increases transaction costs

12)Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: Select one: a. information system. b. networked environment. c. information technology (IT) infrastructure. d. culture. e. data management environment.

information technology (IT) infrastructure

5) Data collected at checkout counters in a grocery store is an example of: Select one: a. feedback b. processing c. output d. input e. information systems.

input

18) The three activities in an information system that produce the information organizations use to control operations are: Select one: a. information, research, and analysis. b. data analysis, processing, and feedback. c. input, output, and feedback. d. data, information, and analysis. e. input, processing, and output.

input, processing, output

13) Output: Select one: a. is the result of processing raw input data into meaningful information. b. is information that is returned to appropriate members of the organization to help them evaluate the input stage. c. transfers data to the people who will use it or to the activities for which it will be used. d. is feedback that has been processed to create meaningful information that can be used by others. e. converts raw input into a meaningful form.

is the result of processing raw input date into meaningful information

14) Personnel who design new products or services for a firm belong to which level of a business hierarchy? Select one: a. Middle management b. Service workers c. Data workers d. Knowledge workers e. Production workers

knowledge workers

39) An ESS supports which of the following? Select one: a. Long-range planning activities of senior management b. Decision making and administrative activities of middle managers c. Knowledge and data workers in an organization d. Day-to-day processes of production e. Transactional needs of the organization

long-range planning activities of senior management

41) Order fulfillment involves all of the following business processes except: Select one: a. assembling the product. b. shipping the product. c. submitting the order. d. checking the customer's credit. e. making customers aware of the product.

making customers aware of the product

25) Which field of study focuses on both a behavioral and technical understanding of information systems? Select one: a. Management information systems b. Computer science c. Operations research d. Sociology e. Economics

management information systems

30) Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? Select one: a. Information systems literacy b. Management information systems c. Information technology infrastructure d. Information systems architecture e. Business processes

management information systems

23) Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? Select one: a. Compliance with regulations b. Employee morale c. Intimacy with its suppliers d. Efficiency in creation of new products e. Managerial decision making

managerial decision making

40) An information systems manager: Select one: a. acts as liaison between the information systems group and the rest of the organization. b. writes software instructions for computers. c. manages data entry staff. d. translates business problems into information requirements. e. oversees the company's security policy.

manages data entry staff

42) Producing a bill of materials is a business process in which of the following functional areas? Select one: a. Research and development b. Finance and accounting c. Human resources d. Sales and marketing e. Manufacturing and production

manufacturing and production

20) The total number of food items with storage temperature problems is an example of which of the following? Select one: a. Processing b. Raw data c. Feedback d. Input e. Meaningful information

meaningful information

45) The term management information systems refers to a specific category of information systems serving: Select one: a. integrated data processing throughout the firm. b. employees with online access to historical records. c. transaction process reporting. d. middle management functions. e. the information technology function.

middle management functions

24)Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? Select one: a. Customer intimacy b. Competitive advantage c. Operational efficiency d. New products and services e. Survival

operational efficiency

22) To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? Select one: a. New products and services b. Customer intimacy c. Improved decision making d. Operational excellence e. Survival

operational excellence

9) In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? Select one: a. Service workers b. Operational management c. Production management d. Knowledge workers e. Middle management

operational management

31) Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control? Select one: a. MIS b. Management science c. Operations research d. Utilization management e. Computer science

operations research

7) Disciplines that contribute to the technical approach to information systems include: Select one: a. operations research, management science, and computer science. b. economics, sociology, and psychology. c. computer science, engineering, and networking. d. management science, computer science, and engineering. e. engineering, utilization management, and computer science

operations research, management science, and computer science

4) Converting raw data into a more meaningful form is called: Select one: a. analysis b. processing c. organizing d. feedback e. capturing

processing

38) Which of the following would be used as an input for an information system? Select one: a. Sales by region report b. Marketing costs report for each product c. Product ID, and price d. Year to date sales of products e. Sales for stores in a region

product, id, and price

37) Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems? Select one: a. Knowledge workers b. Sales executives c. Production workers d. Operational managers e. Senior executives

production workers

28) Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? Select one: a. Ability to embed UPS functions in external sites b. In-house package tracking software c. Using information to creating plans to deal with competitors d. Providing package status reports to customers e. Taking inventory

providing package status reports to customers

35) Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in the chapter-opening case? Select one: a. Survival b. Reduced delays in document management c. Improved employee morale d. Higher customer satisfaction levels e. Reduced cost of supplies

reduced delays in document management

43) The ________ function is responsible for making sure customers are aware of the company's products. Select one: a. human resources b. sales and marketing c. distribution and logistics d. manufacturing and production e. finance and accounting

sales and marketing

1) All of the following are examples of environmental actors in an information system except: Select one: A. competitors B. Regulatory agencies C. customers D suppliers E sales force

sales force

10) In a hierarchical organization, the upper level consists of: Select one: a. scientists b. professional employees c. senior management d. data workers e. knowledge workers

senior management

48) Which level of the organization is an ESS specifically designed to serve? Select one: a. Senior management b. End-user c. Operational d. Knowledge workers e. Middle management

senior management

19)The three principal levels within a business organization hierarchy are: Select one: a. senior management, middle management, and operational management. b. senior management, operational management, and information systems. c. senior management, middle management, and service workers. d. senior management, data workers, and service workers. e. senior management, operational management, and service workers.

senior management, middle management, and operational management

6) Data management technology consists of which of the following? Select one: a. Physical hardware and media used by an organization for storing data b. Software governing the organization of data on physical storage media c. Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system d. Hardware and software used to transfer data e. Two or more computers to share data or resources

software governing organization of data on physical storage media

21) Thomas Friedman's description of the world as "flat" refers to: Select one: a. the reduction in travel times and the ubiquity of global exchange and travel. b. the growth of globalization. c. the flattening of economic and cultural advantages of developed countries. d. the increased use of global currencies. e. the use of the Internet and technology for instantaneous communication.

the flattening of economic and cultural advantages of developed countries

32) Which of the following is an example of a business using information systems to improve customer and supplier intimacy? Select one: a. Walmart's RetailLink system b. PCL Construction's use of cloud computing c. Apple's creation of the iPad d. Verizon's use of a web-based digital dashboard to provide real-time company information for managers e. The Mandarin Oriental's use of computers to keep track of guest preferences

the mandarin oriental's use of computers to keep track of guest preferences

29) Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? Select one: a. Promoting the company strategy of low-cost, superior service b. The specification of procedures for identifying packages with sender and recipient information c. The use of handheld computers and networks for managing package delivery d. Monitoring service levels e. A web-based Post Sales Order Management System

the specification of procedures for identifying packages with sender and recipient information

27) Which of the following best describes the primary reason for implementing a new information system, from a business perspective? Select one: a. The system integrates well with the Web. b. The system is in use by our primary competitors. c. The system will automate key business processes. d. The system will create new value for the firm, beyond its costs. e. The system enables the firm to create new products and services.

the system will create new value for the firm, beyond its costs