Omis Ch.2 practice quiz

________ systems are also known as enterprise systems a. Enterprise resource planning b. Resource planning c. Enterprise support d. Decision-support e. Management information

Enterprise resource planning

According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is not true? a. The IX5000 system is able to capture an entire room in fine detail. b. A six-seat IX500 system costs about $500,000. c. Produban was the first company to deploy the IX5000 system. d. The IX5000 system needs only half the power, installation time, and data transmission capacity (bandwidth) as Cisco's previous telepresence systems. e. No special changes to a room are required to install the IX5000 system

A six-seat IX500 system costs about $500,000.

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. a. CEO b. CTO c. CPO d. CKO e. CSO

CKO

Which of the following is a routine question that might be answered by an MIS system? a. Estimating the effect of changing costs of supplies b. Calculating the best trucking routes for product delivery c. Forecasting new industry trends d. Creating a new product e. Compare planned to actual sales for each quarter

Compare planned to actual sales for each quarter

What is the most important function of an enterprise application? a. Enabling business functions and departments to share information b. Enabling a company to work collaboratively with customers and suppliers c. Enabling inventory and supply chain management d. Enabling cost-effective e-business processes e. Increasing speed of communicating

Enabling business functions and departments to share information

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? a. DSS b. Intranet c. Extranet d. TPS e. KMS

Extranet

Which of the following is not a business benefit of collaboration? a. Improved compliance with government regulations b. Improved innovation c. Improved quality d. Improved customer service e. Improved financial performance

Improved compliance with government regulations

An ESS supports which of the following? a. Long-range planning activities of senior management b. Transactional needs of the organization c. Decision making and administrative activities of middle managers d. Day-to-day processes of production e. Knowledge and data workers in an organization

Long-range planning activities of senior management

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why? a. MIS b. ESS c. DSS d. CRM e. TPS

MIS

Producing a bill of materials is a business process in which of the following functional areas? a. Manufacturing and production b. Research and development c. Human resources d. Finance and accounting e. Sales and marketing

Manufacturing and production

Which of the following types of system enables management to make better decisions regarding their suppliers a. KMS b. TPS c. ERP d. MIS e. SCM

SCM

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. a. e-commerce b. MIS c. e-business d. enterprise applications e. SCM

e-business

Using the Internet to buy or sell goods is called: a. an intranet. b. e-business. c. an extranet. d. e-government. e. e-commerce.

e-commerce.

Order fulfillment involves all of the following business processes except: a. checking the customer's credit. b. shipping the product. c. assembling the product. d. making customers aware of the product. e. submitting the order.

making customers aware of the product.

An information systems manager: a. manages data entry staff. b. writes software instructions for computers. c. oversees the company's security policy. d. translates business problems into information requirements. e. acts as liaison between the information systems group and the rest of the organization.

manages data entry staff

The ________ function is responsible for making sure customers are aware of the company's products. a. human resources b. finance and accounting c. manufacturing and production d. distribution and logistics e. sales and marketing

sales and marketing

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: a. give employees more opportunities to innovate. b. set up activist groups for change c. simplify business processes d. strengthen management controls over employees e. increase product innovations from lower down in the organization.

strengthen management controls over employees

All of the following are examples of business intelligence systems except a system that: a. tracks the flows of materials in a factory. b. compares total annual sales figures for specific products to planned targets. c. summarizes and reports on a company's basic operations. d. focuses on problems that are unique and rapidly changing. e. addresses nonroutine decisions.

tracks the flows of materials in a factory.

A ________ is a senior manager who oversees the use of IT in the firm a. CKO b. CTO c. CFO d. CIO e. CEO

CIO

The four major types of enterprise applications are: a. TPS, MIS, DSS, and ESS. b. SCM, CRM, ESS, and KMSs. c. ERP, SCM, CRM, and KMS. d. SCM, CRM, DSS, and KMS. e. ERP, SCM, DSS, and CRM.

ERP, SCM, CRM, and KMS.

Which of the following is an example of a cross-functional business process? a. Identifying customers b. Shipping a product c. Hiring employees d. Paying creditors e. Fulfilling a customer order

Fulfilling a customer order

_______ allows you to communicate with avatars using text messaging. a. Collaborative writing b. Screen sharing c. A virtual world Correct d. Telepresence e. A large audience Webinar

a virtual world

All of the following are capabilities of enterprise social networking tools except: a. the ability to set up member profiles. b. the ability to establish groups and team workspaces. c. the ability to share, store, and manage content. d. tagging and social bookmarking. e. supply chain management.

supply chain management.

Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true? a. It was designed to share information with fans. b. It helps coaches make decisions during a game. c. It was primarily designed to increase sales of food and beverages d. It uses RFID sensors to record player movements. e. It was designed to increase fan involvement.

t was primarily designed to increase sales of food and beverages

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration. a. E-mail b. Video conferencing c. A virtual world d. A wall display e. A MUD

video conferencing