OmniB
7. Design team creates mock-up proposal - OmniScript for sales, includes > 25 steps. OmniScript will be used for 3 different, complex sales processes: change of plan, new sale, loyalty. User will select type of sale @beginning of interaction, then OmniScript will branch into; change of plan, new sales, loyalty processes. containing multiple decision points... consultant recommend to improve planned design of OmniScript? -Pass the process type as an input parameter. -Add more conditional views to branch OmniScript into logical sections -Add more Step elements to create shorter pages -Create specific OmniScript for each business process.
-Add more Conditional Views to branch OmniScript into logical sections
5. 2 Use cases best solved using Calculation Procedures & Matrices? -Apply the correct factor when determining a cost -Return output, calculated differently based on date -Determine the list of products to display to a customer -Retrieve text data & convert it to an integer
-Apply correct factor in determining cost -Return output calculated differently based on date
6. Ins agency wants call center agents to be more efficient when handling customer inqui.... After analyzing patterns In the call logs, Agency discovers the top customer requests is; find total insurance premiums paid as well as the difference yr over yr. Agents need to relay info to the CUST, then send summary report by email. Agency decides to implement an OmniScript. What 3 OmniScript elements meet reqs? -DataRaptor Extract Action -Email Action -DataRaptor Post Action -Messaging Element -Calculation Action
-DataRaptor Extract Action -Email Action -Calculation Action
14. Business needs to display installed products for field service techs on service calls using a mobile device. Installed product info, summarized for key details at a glance. Needs list of past service dates, by product. 2 FlexCards features? A. Flyouts B. Card states C. Enable the Responsive property D. Customize the styling
-Flyouts -Enable Responsive property
3. Which 3 are functions of a Text Block element in OmniScript? -Error conditions -User input fields -Links or images -Text formatting -Table formatting
-Links or images -Text formatting -Table formatting
11. Company begins project to unify its customer data across the enterprise. After completing the discovery analysis phases of the project, the project team recommends FlexCards as the primary solution. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team. Which 2 features should consultant highlight to address concerns? A. The FlexCard Wizard B. Lightning web components used in FlexCards C. Newport Design System used in FlexCards D. The FlexCard Designer
-Newport Design System used in FlexCards -FlexCard Designer
4. Client wants OmniScript to capture Cust satisfaction. Actions: • Present user customer satisfaction questions, 1-5 satisfaction • Create CASE for ACC team member to follow-up • Email summary message to user. Which OmniScript element? -Radio Group, Remote Action, Messaging Action -Multi-Select, Remote Action, and Email Action -Radio Group, DataRaptor Post Action, Email Action -Edit Block, DataRaptor Post Action, Messaging Action
-Radio Group, DataRaptor Post Action, Email Action
2. Which 2 cases should an integration procedure be used as a data source for FlexCards , OmniScripts, -Achieve elastic scaling -Retrieve multiple data sources in a single response -Minimize the # of elements to be configured -Separate User interface from changes in data sources
-Retrieve multiple data sources in a single response -Separate User interface from changes in data sources
93. Co needs quoting process for int agents. Quoting, agent selects product, grade, size. Process should look up unit price using product code, grade, size, then multiplies unit price by discount factor. Which 2 OmniStudio tools should meet reqs? A. Calculation Matrix B. DataRaptor Transform C. DataRaptor Extract D. Calculation Procedure
A. Calculation Matrix C. DataRaptor Extract
37. Business reqs: • Display cases for ACC • User... sees all cases on canvas • User... create new case from canvas. Consultant usee states to enable functionality. Which type of state allows Users to create new case from canvas? A. Active Card State B. Blank Card State C. Edit Mode State D. New Card State
A. Active Card State
26. Company has existing OmniScript running in prod. Business decides additional customer info is needed & wants to add more questions to process. What is the most efficient approach that the consultant can recommend to the business to meet this requirement? A. Add a new Step element with Input elements B. Add an LWC component C. Add an Input Action to a Step D. Add an embedded FlexCard
A. Add a new Step element with Input elements
33. Company has OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript: • DataRaptor Extract Action • HTTP Action • DataRaptor Transform Action Following best practices, what can the consultant recommend to reduce processing time? A. Combine these actions into an Integration Procedure B. Change DataRaptors to extract single objects C. Add conditional views to the OmniScript D. Add reusable OmniScripts for each step
A. Combine these actions into an Integration Procedure
24. Integration Procedure, what group element will control whether individual action executes? A. Conditional Block B. Cache Block C. Try-Catch Block D. Loop Block
A. Conditional Block
95. How should consultant design OmniScript solution to allow User to stop and resume process at a later time? A. Configure the Save property B. Configure a Resume Step C. Use an Integration Procedure D. Use a DataRaptor Post Action
A. Configure the Save property
16. Business needs to create FlexCard to display open cases for Acc. Cases should display different depending on priority • Low, Medium priority cases should display case data, Update Acc Info action. • High priority cases should include red border, alert notification, Escalate action. What is the most efficient way to meet these requirements? A. Create FlexCard with 2 card states. Use conditions on the state to filter for priority. B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority. C. Create two FlexCards with one card state each. Use conditions on the states to filter for priority. D. Create two FlexCards, one for Low/Medium priority cases and another for High priority cases
A. Create FlexCard with 2 card states. Use conditions on the state to filter for priority.
82. Comp wants new digital interaction process for customers to request quote for service from local retail energy supplier. Process requires following actions: • User to select 1+ energy prods from list • Get current energy usage data from ext system API • Save data to SF as LEAD 3 OmniScript elements should meet reqs? A. DataRaptor Post Action B. Multi-select Input C. Post to Object Action D. Radio Input E. HTTP Action
A. DataRaptor Post Action B. Multi-select Input E. HTTP Action
83. Which of the following are Integration Procedure Actions? A. Email B. OmniScript C. PDF D. TypeAhead
A. Email
25. Consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops. How should the consultant design the FlexCard to meet this requirement? A. Enable the Responsive feature on the Product Name and Model field elements B. Enable the Mobile-First feature in FlexCard settings C. Create two states, one for mobile devices and another for non-mobile devices D. Create two FlexCards, one for mobile devices and another for non-mobile devices
A. Enable the Responsive feature on the Product Name and Model field elements
44. Comp needs multiple guided processes on public website. Processes need style using corp branding kit; guidance colors, fonts, icons. In addition, the website has style guide that dictates format for radio buttons, slide bars, and other UI elements. Comp wants corp branding kit at the website's style guide globally implemented in processes. 3 OmniStudio tools? A. OmniScript B. Custom Styles C. OmnlOut D. Newport Design System E. FlexCards
A. OmniScript B. Custom Styles D. Newport Design System
34. Co wants new cust buying journey website. • User enter contact, addr • Require User age, gender, optionally inc bracket • Compute disc % based on cust data • Save suggested prods, discounts 3 OmniStudio tools meets reqs A. OmniScript B. Integration Procedures C. Calc Procedures/Matrices D. FlexCard E. OmniStudio Action
A. OmniScript B. Integration Procedures C. Calc Procedures/Matrices
35. Company needs to generate invoices when contracts -approved status. Users initiate invoice generation from contract page, but option should not appear until contract reaches approved status... Invoice generated, should send to customer for signa. 3 tools meet these reqs? A. OmniScript B. Interaction Launcher C. FlexCards D. OmniStudio Action E. DataRaptor
A. OmniScript C. FlexCards E. DataRaptor
42. Business creating agent console, FlexCards • Acc info; name, phone, website • Active opp's • Active contracts related to the account • View, renew contracts IP to retrieve Acc, Opp, Contract. FlexCards meets reqs how? A. Parent FlexC, multiple Child & Card Actions B. Parent FlexC multiple Child & diff Card States C. Parent FlexC, 1 Child, multiple Card States D. Parent FlexCard with single
A. Parent FlexC, multiple Child & Card Actions
88. Insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews info required... FlexCards best solution to display part of req info. Which 2 pieces of data should consultant recommend displaying using FlexCards' A. Policies including type, issue date, amount B. Terms and Conditions for each policy C. Guided troubleshooting process D. Customer name, title, phone, email
A. Policies including type, issue date, amount D. Customer name, title, phone, email
71. A business has been experiencing a downturn in customer satisfaction-billing Issues. The business learns when customers allowed to schedule inquiry call with an agent, customer satisfaction improves. Business decides to create an OmniScript that asks the customer to rate customer satisfaction... 1-5 rating scale. IF satisfaction is < 2, allow customer to request CB on certain date, then create CASE that includes list of bills from ext system last 5 months in CASE desc. Order the elements of OmniScript ? A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action C. HTTP Action,DataRaptor Post Action, Date Input, Radio Input D. HTTP Action, Radio Input, Date Input, DataRaptor Post Act
A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
64. A consultant needs to design an OmniScript to capture the following information: • Select one payment method from a list of option• Enter the address information with autocomplete • Enter a phone number Which OmniScript elements should be used to capture this information? A. Radio, TypeAhead, and Telephone B. Multi-Select. Address, and Telephone C. Checkbox, Geolocation, and Number D. Select, TypeAhead, and Number
A. Radio, TypeAhead, Telephone
63. Business creating OmniScript allows agents to launch guided selling process from ACC detail pg. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps: • Step 1: Enter ACC name...retrieve ACC info • Step 2: Review, edit ACC info • Step 3: Select products • Step 4: Enter payment info ....improve design? A. Remove Step 1, prefill ACC info automatically. B. Divide Step 2 into two steps, so each task is distinct. C. Use an Edit Block in Step 4 to enter payment information. D. Use Multi-select elements in Step 3 for Prod list
A. Remove Step 1 Prefill ACC info automatically.
91. What business problem does DataRaptor solve? A. lt removes the need to code data mappings for data transformations. B. It allows developers to create complex API queries declaratively. C. It combines multiple steps and processes into a single server call. D. It guides humans through a complex business Process
A. Removes the need to code data mappings for data transformations.
96. Business has a project that must be completed soon in order to meet important deadlines. developer on project left company, new team on project has decided OmniStudio. Development work completed so far was done using APEX code. The new teammust complete the project following these guidelines • Minimize implementation time • Ensure end-user processes are as simple as possible • Find a way to ensure optimal UX In this scenario 2 actions A. Replace existing APEX using DataRaptors and HTTP Actions B. Create new LWC templates for branding and styling C. Implement FlexCards and OmniScripts for the front end D. Use existing APEX classes as data sources
A. Replace APEX w/DataRaptors, HTTP Actions C. FlexCards, OmniScripts for the front end
55. Comp deploys OmniScript; cases, CONs, quotes, orders, contracts... ACC. steps use DataRaptor Extract Act's. OmniScript reaching perf/Gov limits. Choose 2 A. Replace DataRaptor Extracts with DataRaptor Turbo Extracts B. Add Limit filter in DataRaptor Extract C. Combine the DataRaptors into an Integration Procedure D. Add Order By filter in DataRaptor Extract
A. Replace DataRaptor Extracts with DataRaptor Turbo Extracts C. Combine the DataRaptors into an Integration Procedure
100. Teleco wants 360° view, cust install prod's grouped by service addr. installed prods can have 4 diff statuses. Agents complete different processes, depending on status of installed product. • Status=Active Pay bill Review usage Cancel service • Status=Suspended Pay bill Reconnect service Cancel service • Status=Pending installation Setup billing Schedule installation Cancel install • Status=Canceled Reconnect service Cancel service •Status=Pending installation Setup billing Sche install Cancel install • Status=Canceled Pay bill Disc serv Reconserv 2 FlexCard features? A. States B. OmniStudio Action C. Custom Style D. Flyout
A. States B. OmniStudio Action
67. A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once user selects a date, a confirmation should display with rich text and images. Which 3 OmniScript elements should be used to meet requirements? A. Text Block B. HTTP Action C. Text Area D. Select E. Multi-select
A. Text Block B. HTTP Action D. Select
68. 2 scenarios should a DataRaptor be used? A. To retrieve an account and Its related contacts B. To retrieve today's financial news C. To send an SMS alert to the user when a process completes A. To retrieve an account and Its related contacts
A. To retrieve an account and Its related contacts A. To retrieve an account and Its related contacts
107. 2 functions performed by DataRaptors? A. Transform data B. Combine requests into a single response C. Read and write data to external systems D. Read and write data to Salesforce
A. Transform data D. Read and write data to Salesforce
107. Which 2 functions can be performed by DataRaptors? A. Transform data B. Combine requests into a single response C. Read and write data to external systems D. Read and write data to Salesforce
A. Transform data D. Read/write data to Salesforce
51. Consultant must design a 360 view of the customer. The business requirements are: • A header card with account information (name, account number, next billing date, invoice method) • A list of related contacts (first name, last name, phone) • All the open cases related to the account (subject, priority, SLA) An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to see the different sections available at a glance. Which 2 FlexCard features should the consultant recommend to improve the user experience? A. Use a Datatable element B. Use a Block Element with the Collapse property enabled C. Use a Zone Template D. Use a Custom Style to adjust height and width
A. Use a Datatable element B. Use a Block Element with the Collapse property enabled
105. Purpose of DataRaptor Load? A. Write data to SF objects B. Post data to SF APIs C. Load data to Interface object D. Send data to PDF template
A. Write data to SF objects
1. Comp has legacy APP to display CUST info. Appl uses custom CS / HTML to display info in Comp's color scheme, fonts. Provides Users with access to > 25 processes. New project started to build a 360° view using FlexCards to replace legacy Appl. Which 3 FlexCard features should the consultant recommend? -Actions -Custom Styles -Menu elements -Datatables -Newport Design System
Actions Custom Styles Menu Elements
69. A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customerdata is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard. What is the advantage of embedding multiple child cards in this scenario? A. Enables easier global styling changes B. Allows multiple data sources to be used C. Enables the FlexCard to be used on a Community page D. Allows conditional views with the Toggle element on each child card
B. Allows multiple data sources to be used
52. An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables. What is an advantage of calculation procedures that the consultant should highlight in this scenario? A. Allows aggregate functions B. Allows text concatenation using algebraic operators C. Allows multiple versions that will execute based on when the request is made D. Allows AI integration to calculate next best offer using policy attributes
B. Allows text concatenation using algebraic operators
22. A company needs to create some boundaries for their sales teams regarding the minimum, maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score. Which 2 OmniStudio tools should the consultant recommend A. OmniStudio Action B. Calculation Procedure C. Calculation Matrix D. DataRaptor Transform
B. Calculation Procedure C. Calculation Matrix
21. A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps. Which OmniScript feature should the consultant recommend to meet this requirement? A. User Roles B. Conditional Views C. Script Configuration D. Script Profiles
B. Conditional Views
43. Co plans OmniScrip...many processes need to update CON different points. A. Create IP to update CON with "Chain OnStep" enabled & invoke it from all OmniScripts B. Create OmniScript that uses reusable property to update CON, embed in other OmniScripts. C. Create OmniScript to update CON & invoke when other OmniScripts complete D. Create FlexCard for CONs, add an Update CON Details OmniScript as action.
B. Create OmniScript that uses reusable property to update CON, embed in other OmniScripts.
49. A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements. What can the consultant recommend to improve these OmniScripts? A. Create new versions of the OmniScripts to collect the address information. B. Create a reusable OmniScript to update address information. C. Use a DataRaptor Transform to standardize the data format. D. Add an address typeahead element to all the OmniScripts.
B. Create a reusable OmniScript to update address information.
102. needs guided process inter supp • enter employee id • Retrieve name, mobile, title, email using employee id • Display user's details on a page • Another page, User enter case details; subject, category, severity, desc. 3 elements? A. Messaging B. DataRaptor Post Action C. Calculation Action D. DataRaptor Extract Action E. Steps
B. DataRaptor Post Action D. DataRaptor Extract Action E. Steps
19. Simple OmniScript in call center allows agents to create a CASE on phone with Cust's. OmniScript has been running successfully in call center > yr. Business decides to allow partners to create CASEs directly from Community portal. What is the most efficient solution that the consultant can propose to meet this new requirement? A. Deploy the existing OmniScript to the Community portal using OmniOut. B. Embed the existing OmniScript as a reusable component within a new Community OmniScript. C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal. D. Duplicate the existing OmniScript and deploythe new script on the website.
B. Embed existing OmniScript as reusable component in new Community OmniScript.
94. 3 functions performed by Action elements in OmniScript? A. Display error messages to user B. Get, update data through APIs C. Organize data into multiple pages D. Send DocuSign emails for signature E. Get and update data in Salesforce
B. Get, update data through APIs D. Send DocuSign emails for signature E. Get and update data in Salesforce
36. Company needs OmniScript- 3 steps. Step 1 , 2, 3 Enter CUST details- Select product -Display price retrieved from REST API Product's price should automatically display in Step 3. What should consultant add to the OmniScript to meet reqs? A. DataRaptor Post Action between Step 2 and Step 3 B. Integration Procedure Action between Step 2 & 3 C. DataRaptor Post Action inside Step 2 D. Integration Procedure Action inside Step 3
B. IP Action between Step 2 & 3
46. Which OmniStudio tool creates Chatter post, sends to a Chatter feed? A. DataRaptor Load B. Integration Procedure C. Calculation Procedure D. FlexCards
B. Integration Procedure
18. Which OmniScript element can be used to retrieve data from more than one source? A. Calculation Action B. Integration Procedure Action C. DataRaptor Extract Action D. Matrix Action
B. Integration Procedure Action
97. OmniScript saves data to SF & external sys. What OmniScript element could save all this data? A. HTTP Action B. Integration Procedure Action C. DataRaptor Post Action D. DataRaptor Transform Action
B. Integration Procedure Action
17. Company needs new verification processes for CONTACTS in Org. 3 Contact record types: Recruiter, Candidate, and Trainer. Verification different for each type; Recruiters pass background check Trainers complete mand training classes Candidates Certs. Which OmniStudio tools? A. Specific FlexCards with Actions for each type of CON B. Multiple OmniStudio Actions to invoke separate OmniScripts C. Single FlexCard with Action to invoke OmniScript D. Single OmniStudio Action- invokes separate Omniscripts
B. Multiple OmniStudio Actions that invoke separate OmniScripts
31. Business wants to create FlexCard for mobile plans to add to their Customer 360° console appl. FlexCard needs to include the following actions: • Start a process to retrieve plan consumption data • Create a new case • Open a promotions web page • Change the SIM card which combination should the consultant use in designing the solution? A. Custom Event and Redirect URL B. OmniScript and Navigate C. Event, Navigate and Card D. Flyout and OmniScript
B. OmniScript & Navigate
101. Company uses calc proc... product pricing. always > 1 one calc proc active at one time for given date. How will calculation engine select? A. Date modified B. Priority C. Sequence D. Date created
B. Priority
40. Business wants reusable OmniScript to capture customer payment info during order process. Business decides the first step of payment process should include: • Payment type (CC/bank acc) • Payment Am. Which 2 elements? A. Number B. Radio C. Multi-select D. Currency
B. Radio D. Currency
59. A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. Theusers also are concerned becausethere is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction. Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers A. Headline B. Radio Group C. Email D. Text Area E. Range
B. Radio Group C. Email D. Text Area
85. When designing OmniStudio solutions, 2 reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards & OmniScripts? A. They future-proof your front end design B. They can retrieve Salesforce data from multiple objects faster. C. They combine multiple actions into a single server call. D. They enable better usability in digital interactions.
B. They can retrieve Salesforce data from multiple objects faster. C. They combine multiple actions into a single server call.
84. Business needs a 360° view of their ACCs, FlexCard to display all of the products sold to the ACC. The business identified 20 different data elements & 10 actions that users need when viewing the product info. Once all of the elements are collected together on the FlexCard, it looks cluttered. Choose 2 A. Use a table or chart to display data B. Use a flyout action to display additional info C. Use a condition to hide data unless specific criteria are met D. Put specific fields in a collapsible block
B. Use a flyout action to display additional info D. Put specific fields in a collapsible block
98. Company existing OmniScript agents use to create new billing accs. It currently has 3 steps to capture req info: • Step 1: account name, legal number • Step 2: billing cycle and monthly due date • Step 3: email, telephone # After each step, DataRaptor used to update ACC info in SF. 2 improvements for OmniScript? A. Create a reusable OmniScript for this process B. Use single DataRaptor to save info C. Combine 3 steps into one step D. Configure the save for later property
B. Use single DataRaptor to save info C. Combine 3 steps into one step
23. Company is designing a new console for contact center agents. The cards in the console need to display: • "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border. • "Awaiting Closure"cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. • "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. All cases will be fetched using a single DataRaptor. How should the consultant design the FlexCard solution to meet these requirements? A. Using card session variables and a single FlexCard with multiple flyouts B. Using card session variables and multiple FlexCards C. Using card filter and a single FlexCard with multiple flyouts D. Using card filter and multiple FlexCards
B. Using card session variables and multiple FlexCards
41. Company integration procedure invoked from OmniScript. The integration procedure includes very long-running process, users impatient. Improve performance, address users' concerns? A. Try Catch B. Batch jobs C. Chaining D. Conditions
C. Chaining
48. OmniScript, how can pages or groups of fields controlled based on choices made by User? A. Add Cancel & Save options for the user B. Create child OmniScripts for branched flow C. Conditional View property on a Step or Block element D. Radio Input property for a
C. Conditional View property on a Step or Block element
20. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact info using an OmniScript and then needs to generate PDF with the contact info pre-filled that can be shared with the customer. Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF' A. OmniStudio Action B. Integration Procedure C. DataRaptor D. Calculation Procedure
C. DataRaptor
65. Customer needs OmniScript to capture payment Info. 1st step, IF user selects payment type; CC, DC, Bank Acc--- then display diff ICON. Process should check to see if CUST has saved payment info, type... If none, no further action req. IF NO saved payment info User should enter info, and save. 3 OmniScript elements meet reqs? A. DataRaptor Transform Action B. Select C. DataRaptor Extract Action D. Radio E. DataRaptor Post Action
C. DataRaptor Extract Action D. Radio E. DataRaptor Post Action
32. Business requires a solution to generate an event (platform event) using acc info. All the event info is related to the customer & is stored in Salesforce. Using an Integration Procedure, which 2 actions are necessary to design solution A. HTTP B. Response C. DataRaptor Post D. DataRaptor Extract
C. DataRaptor Post D. DataRaptor Extract
53. Which OmniStudio tool is optimized for performance and minimizes configuration time? A. Integration Procedure B. DataRaptor Extract C. DataRaptor Turbo Extract D. Calculation Procedure
C. DataRaptor Turbo Extract
80. Business wants display cases for ACC w/ FlCrds. CASES organized tabular list by case status... Escalated cases appear 1st, followed by Active, Closed cases. FlexCard feature should meet reqs? A. flyout with child FlexCards with conditions to filter by case status B. States with conditions to filter by case status C. Datatable element with the Group By property D. Child FlexCards in parent FlexCard with Group By property
C. Datatable element with the Group By property
29. Company is beginning their first project using Calculation Procedures & Matrices. The developers on the team are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator. In this scenario, what benefit should the consultant highlight to the developer team? A. It aggregates data elements that have been calculated separately. B. It verifies data types in the algebraic calculations of the calculation procedure. C. It generates sample input and output JSON that can be easily used to build DataRaptors. D. It allows developers to create what-if calculations.
C. Generates sample input and output JSON that can be easily used to build DataRaptors
27. Consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see & follow these standard scripts? A. Input Block B. Text Area C. Headline D. Step
C. Headline
54. Comp plans to rebuild a process originally written in APEX, Visual pages using OmniScript. 1st step, User reviews data ,enters additional info. Next step, process retrieves ext data. A. DataRaptor Turbo B. Calculation Procedure C. Integration Procedure D. DataRaptor Extract
C. Integration Procedure
110. Key difference between Integration Procedures & DataRaptors? A. DataRaptors can access data from external sources. B. DataRaptors can invoke multiple actions in a single server call. C. Integration Procedures can access data from external sources. D. Integration Procedures can retrieve data from multiple related objects.
C. Integration Procedures can access data from external sources.
13. 3 use cases should be implemented using Calculation Procedures/Matrices? A. House's address, size, age of building to determine an insurance premium B. Rules to determine eligible Ins products based on house' address, age of building. C. Use location, past usage to determine the monthly cost for energy product. D. Product color, capacity to determine price of product. E. Risk factors for insured item to determine different Ins product options
C. Location and past usage to determine the monthly cost for an energy product. D. Product color and capacity to determine the price of a product. E. Risk factors for insured item to determine Ins product opt
109. Investment portfolio manager wants console to display: • Client info • Profile attributes • Inv instrument info. > 20 profile attributes. Inv, 15 fields of info. Fields grouped logically. A. Header FlexCard for client info, Flyout for profile attributes • Child FlexCards for inv, Flyout for add info B. Header FlexCard for client info & profile attributes • FlexCards for inv C. OmniScript with a Step for client info • Block Elements for inv D. Header FlexCard for client info & profile attributes • Child FlexCards for inv with Flyout for additional info
C. OmniScript with Step for client info • Block Elements for inv
87. Company wants guided process. The process needs to retrieve data from SF as well as external systems, steps will branch depending on input from User. Users will complete the process in a single session. How should the consultant design the solution to meet these requirements? A. FlexCards and Integration Procedures B. FlexCards and DataRaptors C. OmniScripts and Integration Procedures D. OmniScripts and DataRaptors
C. OmniScripts, Integration Procedures
15. Healthcare wants to enable subscribers; add, edit, delete dependents related to policy via Comm portal. Project team decides to use OmniStudio tools to provide functionality. 2 OmniStudio features? A. Datatable B. Remote Action C. Response Action D. Edit Block
C. Response Action D. Edit Block
28. What can a DataRaptor Extract do? A. Create data in multiple related objects B. Extract data from a spreadsheet C. Retrieve data from multiple related objects D. Load data from external sources
C. Retrieve data from multiple related objects
30. Insurance company wants to create an OmniScript that allows the user to review & change Acc # such as phone #, website. In this process, the following functionality is needed: • Enter the company's website • Enter the account phone number • Each field should display on a separate line of the page Which 3 elements should the consultant include in the OmniScript design solution? A. Number B. Text Area C. Telephone D. Line Break E. Text
C. Telephone D. Line Break E. Text
109. An investment portfolio manager wants to build a console to display: • Client information • Profile attributes • Investment instrument information There are more than 20 profile attributes. Each investment instrument has 15 fields of info to display. The fields should be grouped logically. How should the consultant design a solution to meet the requirements? A. • A header FlexCard for client information with a Flyout for profile attributes • Child FlexCards for investment instruments with a Flyout for additional information B. • A header FlexCard for client information and profile attributes • FlexCards for investment instrument information C. • An OmniScript with a Step for client information • Block Elements for investment instruments D. • A header FlexCard for client information and profile attributes • Child FlexCards for investment instruments with a Flyout for additional information
C. • An OmniScript with a Step for client info • Block Elements for Inv instruments
38. Company requirement- create a 360° view of customers using FlexCards. Customer data in SF but also External legacy. Consultant recommends FlexCard canvas... contains 5 child FlexCards inside the state of parent FlexCard. How many different data sources can be configured using FlexCards in this scenario? A. 2 B. 6 C. 5 D. 1
D. 1
79. How many levels deep can reusable OmniScripts be nested? A. 2 B. 5 C. Unlimited D. 1
D. 1
9. An existing OmniScript captures, updates customer info & displays following info on same page: • Name • Age • Street • Last name • Postal code • Gender • State • Phone • City• Country • Email Users report info displays in no specific order. Users experience errors when filling the form because -not categorized. Process fails after submission because mandatory fields are blank. Can consultant improve User Exp OmniScript? A. Template for each cate, adding custom code for req validation B. Section to break Info, Headline to title, required icon in the input C. Visualforce Page with Categories, labels, required validation D. Block elements to group, required property checked in some of the inputs
D. Block Elements to group Required Property checked in some of the inputs
47. A business wants to add typeahead functionality to existing OmniScript. Business wants User to begin entering name of CON in SF. - then user selects CON once it has found a match. OmniScript should retrieve contact's email address for use in later step of the process. What data source is needed when using the TypeAhead element? A. HTTP Action B. Integration Procedure Action C. DataRaptor Post D. DataRaptor Extract Action
D. DataRaptor Extract Action
86. A company needs an OmniScript to allowcustomers to order products and services fromtheir website.After the order is submitted, the customer should be able to download a PDF summary of the order. What type of DataRaptor should the consultant recommend to meet this requirement? A. DataRaptor Load B. DataRaptor Extract C. DataRator Turbo Extract D. DataRaptor Transform
D. DataRaptor Transform
103. What's purpose of Messaging element in OmniScript? A. Display a custom styled message B. Send email/text to users based on logical conditions C. Trigger an event to external data sources based on logical conditions D. Display warning to users based on logical conditions
D. Display warning to users based on logical conditions
39. Business needs 360° view of ACCs: FlexCard display products sold to ACC. 20 diff data elements,10 actions Users need viewing product info. FlexCard cluttered. What FlexCard feature should address issue? A. Zones B. States C. Actions D. Flyouts
D. Flyouts
81. Auto ins...different rates each state... but manage rates sep,...formula to calculate premiums same. Input, output same; only values in rating tables differ. Which OmniStudio tool meets req? A. DataRaptor Transform with an interface Map B. Aggregation Steps in a Calculation Procedure C. Class-based Calculation Procedure D. Grouped Calculation Matrix
D. Grouped Calculation Matrix
99. Agents Ins co need current/past weather conditions when creating claims customers. The consultant implements FlexCard for weather conditions in console to ensuret agents has access to info. FlexCard needs to provide fields extracted from a weather API & ACC field from SF. What data source should be used? A. Streaming API B. DataRaptor Extract C. REST D. Integration Procedure
D. Integration Procedure
108. Co designed process to extract large am of data from SF. Due to volume, import Gov limits not exceeded. A. DataRaptor Extract with Chaining B. DataRaptor Turbo Extract C. Calculation Procedure and DataRaptor Turbo Extract D. Integration Procedure and DataRaptor Turbo Extract
D. Integration Procedure and DataRaptor Turbo Extract
106. Action element redirects user outside LWC OmniScript? A. Response B. Done C. Post to Object D. Navigate
D. Navigate
62. What is purpose of Step Elements in OmniScript? A. Allows the user to input data B. Groups elements that extract data C. Enables the use of repeatable blocks D. Organizes the script into 1 or more pages
D. Organizes script into 1 or more pages
9. Health Comp building App for medical officers. Wants to display medical test reports for patients. Medical test reports is a custom object, related to Patients. For each patient, Comp needs listed each medical test report; report name, date requested, date generated. Then the following actions: • Approve • Print for Review • Send for Retest Which OmniStudio tools should consultant use? A. Salesforce list view with custom buttons/links B. Multiple FlexCards with single action C. OmniScript with multiple Step elements D. Single FlexCard with multiple actions
D. Single FlexCard with multiple actions
12. Customer calls to report product issue, agents need to check all open cases related to product to see solutions that can resolve the customer's issue. Products purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased. What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset A. DataRaptor Turbo B. DataRaptor Extract C. DataRaptor Load D. DataRaptor Transform
DataRaptor Extract
50. A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border. Which 2 FlexCards features should the consultant recommend to meet these requirements? A. Datatable B. Flyouts C. States D. Repeat Bloc
Datatable States
60. When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to: • A view with information about a customer account • A list of contacts and cases associated with the account • All information should be on one screen What OmnlStudio tool should be used to meet thisrequirement? A. Customer IntellView B. Lightning Record Page C. OmniScript D. FlexCards
FlexCards
73. Company has Acc Info they want displayed to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business. Which three OmniStudio tools are needed to meet these requirements? A. FlexCards B. Flyouts C. OmniStudio Actions D. Navigate Actions E. Omni Script
Flexcards Omnistudio Action Omni Script
104. Consultant wants FlexCard canvas design display data from legacy billing sys. System being extended to add SOAP endpoint retrieved in XML format. Endpoint not ready. Which data source should team use to make progress on design? A. DataRaptor B. Apex REST C. Integration Procedures D. Apex Remote
Integration Procedures
61. Which OmniStudio tool can be used to invoke scheduled jobs? A. Integration Procedure B. DataRaptor Extract C. DataRaptor Load D. Calculation Procedure
Integration Procedure
70. A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message. Which 2 OmniScript features should the consultant recommend ? A. Calculation B. Messaging C. Alert D. Formula
Messaging Formula
92. Service agents must confirm cust contact info in first step of payment OmniScript.. Contact info; name, telephone, mobile , email. None required. last step, after payment, agent can optionally email receipt to cust. If the must says yes, the agent selects checkbox. If agent selects the box but email - empty, process must require User to return to first step, enter cust's email. What should consultant recommend to meet req? A. Add Set Errors element B. Add a DataRaptor to retrieve the email address C. Add a Validation Rule to the Contact object D. Add a Conditional View to the last step
Set Errors element Apply error /validation messaging to elements in previous step based on inputs of future step.
