OP MAN TEST 2

The capacity of a resource determines the __________ number of flow units that can flow through that resource per unit of time.

maximum

The __________ of a resource is how long that particular resource takes to complete one flow unit.

processing time

Refer to the process flow diagram below. Station 1 is _______ from station 2.

upstream

One employee is in charge of the following activities at a bank's drive-through: Activity Activity Time per Customer Greet customer 2 seconds Take order 3 seconds Process order 2 minutes Print receipt 10 seconds What is the processing time (in seconds) of the drive-through process at the bank?

135 seconds

You observe a long line at C&A Bakery with customers leaving every 4 minutes. What is the capacity (in customers per hour) of the bakery?

15

Which of the following is a resource in an outpatient medical clinic?

X-ray machine

Customers drive away after failing to find a place to park at a supermarket. The current process is _________.

capacity -constrained

A help desk can answer 200 calls per hour. The demand rate is 250 calls per hour. What are the cycle time (in minutes per call) and utilization of the call center?

.3, 1

A bank has three tellers. It takes a teller 6 minutes to serve one customer. What is the capacity of the bank in customers per hour?

30

Patients are arriving at a clinic at a rate of two per minute. Each patient's visit consists of four sequential steps: check in, record vital signs, receive treatment, and check out. A receptionist takes 1 minute to check a patient in. A nurse takes 2 minutes to record the patient's vital signs. A doctor spends 10 minutes with a patient. A staff member takes 3 minutes to check a patient out. What is the utilization of the checkout resource?

30%

There are four steps in the manufacturing process of a stuffed toy: cutting, stuffing, sealing, and packaging. There are two employees each for cutting and stuffing but one each for sealing and packaging. The processing times of cutting, stuffing, sealing, and packaging are 8, 5, 3, and 2 seconds per toy. What is the utilization at the "packaging" resource if demand is unlimited?

50%

Job candidates are leaving an office every 50 minutes. Each candidate goes through three activities during the office visit: verification, written test, and interview. Verification takes 1 minute, the written test takes 40 minutes, and the interview takes 10 minutes. Assume there is only one resource dedicated to each activity. What is the utilization of the bottleneck resource?

80%

Resources are shown in a process flow diagram as __________.

Boxes

Which of the following statements about process analysis is TRUE?

Process analysis is a framework to understand an organization's detailed operations.

Inventory is shown as __________ in a process flow diagram.

Triangles

On a process flow diagram, __________ are used to show the journey of a flow unit from input to output.

arrows