Operations Instructional Area Exam

What do businesses need to maintain in order to produce goods and services for customers? Copies of invoices List of vendors Inventory of supplies Schedule of accounts

Inventory of supplies

Your employer, The Work Group, does not allow nonemployees in its facility, nor does it permit nonemployees to use company equipment. Which of the following scenarios would comply with The Work Group's policy: Bringing a family member to see the office after work Taking your laptop home to finish a project Letting your brother do his homework on your laptop after work Allowing a friend to visit you at work to help you with a project after hours

Taking your laptop home to finish a project

An advertising agency can maintain computer data security by limiting access to certain information and by assigning each employee a unique password to access the computer system. backing up the computer information twice a year on disks or tapes. hiring an independent technical consultant to monitor information. tracking the Internet activity of each employee working for the agency.

assigning each employee a unique password to access the computer system.

An important reason why employees should follow instructions when using heavy machinery is to stop malfunctions from occurring. reduce production conflicts. eliminate ongoing problems. avoid serious injury.

avoid serious injury.

A project is temporary, which means that it has a definite outcome. quality. process group. beginning and end.

beginning and end.

Protecting company information and intangibles often involves following the rules established to control access to storage facilities. inventory methods. cash registers. computer systems.

computer systems.

Most employees should not attempt to repair a business's electrical equipment. scratched desks. training manuals. printed signs.

electrical equipment.

Employees should report noncompliance to the appropriate government agency when their employers fail to manage their sales and profits effectively. set reasonable business objectives. follow health and safety regulations. develop communication procedures

follow health and safety regulations.

One of the reasons that small businesses are more likely to be victims of thefts and other crimes than large businesses is that small businesses often have less police protection. inadequate security precautions. more dishonest employees. longer business hours.

inadequate security precautions.

If you are tracking and managing progress, issues, and changes during a project, you are ending the project. monitoring and controlling the project. starting the project. communicating with key stakeholders.

monitoring and controlling the project.

A business's cashiers and sales personnel should be trained to protect the business from dishonest customers who attempt to carry out internal theft. payroll fraud. embezzlement. point-of-sale fraud.

point-of-sale fraud.

Obtaining goods that will satisfy the needs and wants of a business's customers is a function of advertising. marketing. purchasing. selling.

purchasing.

Employees who follow the manufacturer's instructions when operating business equipment are lowering fixed costs. reducing the risk of damage. meeting grade specifications. improving productivity quotas.

reducing the risk of damage.

When a customer or an employee is involved in a minor accident on the business's premises, an employee of the business should immediately help the injured person move to a quiet area. offer to take the person home. report the accident to a supervisor or manager. call the local medical emergency number.

report the accident to a supervisor or manager.

Visual inspection is used to monitor inventory levels in many retail stores. For example, hardware stores often place stock cards on pegboards with stock numbers and descriptions for each item displayed. The stock cards specify the number of items to be kept in stock. The amount to reorder will most likely depend on the perpetual inventory records of the store. the physical inventory records of the store and the selling price of the merchandise. the amount of shelf space in the store. the difference between the number on hand and the specified number to be stocked.

the difference between the number on hand and the specified number to be stocked.

What is a task that might occur at the end of a project? Creating a schedule Assessing team members' satisfaction Communicating with stakeholders Analyzing possible problems

Assessing team members' satisfaction

Which of the following is necessary to the actual production of goods and services: Capital resources Utility Consumers Fiscal control

Capital resources

Which of the following words best describes the relationship of the purchasing department to other departments in a company: Interrelated Unrelated Unsupportive Independent

Interrelated

Which of the following is an operations activity in business: Obtaining resources Contacting customers Selecting media Analyzing investments

Obtaining resources

If you work for a business that wants to maintain client confidentiality, how should you dispose of old papers that include client information? Ask a coworker to destroy the papers for you Recycle the documents Shred the documents Black out any identifiable information and throw the documents away

Shred the documents

Akua is in charge of supervising the entire process of getting products into the marketplace, otherwise known as the flow of goods. Akua's job title is most likely Chief Financial Officer. Supply Chain Manager. Inventory Manager. Line Supervisor.

Supply Chain Manager.

Who is responsible for making sure that a business is a healthy, hazard-free place to work that complies with government regulations? The employer Employees The government Local law enforcement

The employer

In which of the following situations is a business most likely to experience a security breach: A business employee uses a paper shredder to destroy business records that it no longer needs. The last employee to leave a business facility after business hours fails to set the security alarm. The technology coordinator regularly updates the antivirus software on all of the firm's computers. A small-business owner installs electronic locks and security windows in the company's warehouse.

The last employee to leave a business facility after business hours fails to set the security alarm.

While Ken was heating up his lunch in the company's kitchen microwave oven, his food caught on fire. What is the most appropriate action for Ken to take? Call 411 and request assistance from the fire department Open the window for evacuation purposes Leave the kitchen to report the fire to his supervisor Use the kitchen fire extinguisher to put out the fire

Use the kitchen fire extinguisher to put out the fire

Which of the following is an example of an employee maintaining a safe work environment: Steve takes the elevator instead of the stairs during the practice fire drill. William follows his employer's rules when he is operating heavy equipment. Anna fails to tell her supervisor that the caution light is blinking on the equipment. Kaylee trips over the computer wires that are lying on the floor of her office.

William follows his employer's rules when he is operating heavy equipment.