OPMA EXAM 3
35. Which of the following is a dimension of design quality? A. Aesthetics B. Price C. Quality at the source D. Distribution E. Leadership
A. Aesthetics
A project starts out as which of the following? A. A Statement of Work B. Critical Path Method (CPM) C. A series of milestones D. A Gantt chart E. A latest-start-time estimate
A. A Statement of Work
33. Quality control charts usually have a central line and upper and lower control limit lines. Which of the following are reasons that the process being monitored with the chart should be investigated? A. A single plot falls above or below the control limits B. Normal behavior C. A large number of plots are on or near the central line D. No real trend in any direction E. A change in raw materials or operators
A. A single plot falls above or below the control limits
30. Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable? A. Appraisal costs B. Prevention costs C. External failure costs D. Internal failure costs E. Checking costs
A. Appraisal costs
28. Which of the following are basic assumptions that justify an analysis of the costs of quality? A. Failures are caused B. Prevention is more expensive C. Performance can be learned D. Rules of thumb don't always work E. Appraisal costs are less than prevention costs
A. Failures are caused
16. Very few products are moved without at least part of their journey being by which mode of transportation? A. Highway B. Rail C. Water D. Pipeline E. Air
A. Highway
A series of projects that are organized in such a way that each project utilizes people from different functional areas is using which of the following organizational structures? A. Matrix project B. Integrated Task Force C. Functional project D. Pure project E. Cross-functional flexible team
A. Matrix project
You have been placed in charge of a large project. Shortened communication lines are required to insure quick resolution of problems as they arise. You recognize that the project is going to take a lot of time and require a lot of team pride, motivation, and commitment by all members. Which project management structure should you use in this situation? A. Pure Project B. Task force C. Matrix Project D. Functional Project E. PERT
A. Pure Project
29. Which of the following is the cost of quality classification for costs such as scrap, rework, or repair? A. Appraisal costs B. Prevention costs C. External failure costs D. Internal failure costs E. Rework and wastage
D. Internal failure costs
49) Using table 5.2, for x chart what is the value of LCDx? a) less than or equal to 9.00 b) Greater than 9.00 but less than or equal to 9.99 c) Greater than 9.99 but Less than or equal to 10.99 d) Greater than 10.99
c) Greater than 9.99 but Less than or equal to 10.99
48) Using table 5.2, for the x-chart, what is the value of UCLx? a) less than or equal to 9.00 b) Greater than 9.00 but less than or equal to 9.99 c) Greater than 9.99 but less than or equal to 10.99 d) greater than 10.99
c) Greater than 9.99 but less than or equal to 10.99
36."Conformance to specification " implies that a) there is no need to scrap or rework any product because it always meet spefification b) quality standards are spefified for products or services c) quality performance is measured by the products value d) quality level will be high
???
23. Design of experiments is a statistical methodology often used in six-sigma projects. It aims to accomplish which of the following? A. Keep careful track of the occurrences of each possible defect B. Determine the cause and effect relationships between process variables and output C. Report defects to management on a Pareto chart D. Carefully change each individual process variable until the cause of a defect is found E. Eliminate defects by finding out whom or what is causing them
B. Determine the cause and effect relationships between process variables and output
27. Which of the following is a dimension of design quality? A. Price B. Features C. Color D. Weight E. Quality at the source
B. Features
15. One of the objectives of facility location analysis is to select a site with the lowest total cost. Which of the following costs should not be included in the analysis? A. Outbound distribution costs B. Incidental costs C. Energy costs D. Hidden costs E. Taxes
B. Incidental costs
21. Which of the following is an analytical tool used in six-sigma quality improvement programs? A. Leadership B. Pareto Charts C. Management by fact D. Continuous improvement E. Kaizen
B. Pareto Charts
34. A cost of quality classification is which of the following? A. Material costs B. Prevention costs C. Variable overhead D. Direct labor E. Inventory costs
B. Prevention costs
You have just performed a CPM analysis and have found that more than one path through the project network has zero slack values. What can you conclude? A. You have incorrectly performed the analysis B. You have multiple critical paths C. Only one path is optimal D. More than one path is optimal E. The project will not be completed by the desired time
B. You have multiple critical paths
44) Some of the advantages of a functional project where the project is housed in a functional division include which of the following? A. The project manager has full authority over the project B. Team pride, motivation, and commitment are high C. A team member can work on several projects D. Needs of the client are secondary E. None of the above
C. A team member can work on several projects
31. Which of the following is the cost of quality classification for costs such as defects that pass through the system, such as customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair? A. Appraisal costs B. Prevention costs C. External failure costs D. Customer return cost E. Workmanship costs
C. External failure costs
25. The primary purpose of the Malcolm Baldrige National Quality Award is which of the following? A. To encourage the spread of statistical quality control B. To improve human resource development and management in manufacturing C. To help companies review and structure their quality programs. D. To prove that American firms were competitive in quality E. To emphasize the use of quantitative methods in process management
C. To help companies review and structure their quality programs.
2 . (p. 136) A project can be subdivided into which of the following? A. Job orders B. Sub-jobs C. Work Packages D. Sub-paths E. Events and decisions A work package is a group of activities combined to be assignable to a single organizational unit. The other elements named are not commonly used in project management.
C. Work Packages
32. Quality control charts usually have a central line and upper and lower control limit lines. Which of the following is not a reason that the process being monitored with the chart should be investigated? A. A large number of plots are close to the upper or lower control lines B. Erratic behavior of the plots C. A single plot falls above or below the control limits D. A change in raw materials or operators E. A run of five above the central line
D. A change in raw materials or operators
24. The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means? A. Stimulating foreign based suppliers of American companies to improve quality B. Reporting quality levels among American firms C. Identifying American firms with the most difficult quality problems D. Providing feedback to applicants by the examiners E. Helping Baldrige award winners increase their sales
D. Providing feedback to applicants by the examiners
26. The dimension of design quality that concerns the sensory characteristics of the product is which of the following? A. Features B. Serviceability C. Perceived quality D. Reputation E. Aesthetics
E. Aesthetics
20. An analytical tool used in six-sigma quality improvement programs is which of the following? A. Leadership B. Continuous improvement C. Quick response D. Partnership diagrams E. Checksheets
E. Checksheets
22. Which of the following is not an analytical tool used in six-sigma quality improvement programs? A. Flowcharts B. Run charts C. Control charts D. Pareto diagrams E. Decision diagrams
E. Decision diagrams
. Quality of life in a host community is not a major factor in making the facility location decision.
F
12. Cross docking is a practice used in the international shipping industry that facilitates port utilization.
F
One of the disadvantages of a pure project organizational structure is that the project manager has full authority over the project.
F
. One of the assumptions made using CPM is that project activities can be identified with clear beginning and ending points.
T
1. The Gantt chart is an example of a project control chart.
T
10. A third-party logistics company is a firm that manages all or part of another company's product delivery operations.
T
11. The Association for Operations Management defines logistics as "the art and science of obtaining, producing, and distributing material and product in the proper place and in proper quantities."
T
13. Hub and spoke systems combine the idea of consolidation and that of cross docking.
T
14. In a hub-and-spoke system each warehouse in the system acts as a spoke.
T
19. Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.
T
A quality guru named Philip Crosby defined quality as conformance to requirements.
T
One SPC tool used in total quality management is the Pareto chart.
T
The objective of facility location analysis is to select the site with the lowest total cost.
T
38) Which of the following statements about quality is generally false. a) An example of "support" quality of service is the number of errors in a bank statement b) production workers rather than management, must should all of the responsibility for good quality c) Internal to manufacturing organization, quality usually means conformance to specification. d) consumer perception of quality may be influences by different factor at different stage in buying process
a) An example of "support" quality of service is the number of errors in a bank statement
41) The manager of supermarket would like to know which of the several quality problems to address first. A tool that would be the most helpful would be a a) Checklist b) cause and effect diagram c) Pareto chart d) scatter diagram
a) Checklist
47) Using table 5.2 for R-Chart, what is the LCLr? a) Less than or equal to 0.01. b) Greater than 0.01 but less than or equal to 0.01 c) Greater than 0.02 but less than or equal to 0.03 d) greater than 0.03
a) Less than or equal to 0.01.
46) using the 5.2 the sample values represent service times in minutes. For the R Chart, what is the value of UCLr? a) Less than or equal to 0.90 b) Greater than 0.90 but less than or equal to 0.99 c) Greater than 0.99 but less than or equal to 1.99 d) Greater than 1.99
a) Less than or equal to 0.90
37) Which of the following statement regarding the definition of quality if FALSE ? a) Conformance of specification is not a concern for a service provider because no tangable product is produced b) Customers consider how well a product serves its intended purpose as a price they are willing to pay c) Consumer consider variour aspects of quality such as value, service support and psychological impressions d) Consumers may change their perception of quality
b) Customers consider how well a product serves its intended purpose as a price they are willing to pay
39) Which of the following is consequences of external failures ? a) Longer load times b) More rework c) more litigation costs d) lower products costs
b) More rework
40) Which of the following is statement about total quality management(TQM) is TRUE ? a) Total quality management reduces the internal failure costs but not internal failure costs b) total quality management reduces the internal failure costs but not external failure costs c) Total quality management means inspectors are responsible for finding out who makes the defects d) In Total quality management, workers have the authority to stop a production line if they see quality problem
c) Total quality management means inspectors are responsible for finding out who makes the defects
42) A manager of fiberglass molding operation suspects that the number of defects is related to the number of total units produced of a particular product. A tool most useful in this analysis would be a) checklist b) cause and effect diagram c) pareto chart d) Scatter diagram
d) Scatter diagram
