Org Theory Chapter 5 Quiz

empowerment

A high degree of autonomy, task identity, and task significance are important conditions for:

task identity.

A job in which employees are able to complete something from beginning to end or there is a visible outcome of the work is called:

job enrichment.

A large retail organization previously divided work among its four employee benefits staff into distinct specializations. One person answered all questions about superannuation, another answered all questions about holiday leave, and so on. These jobs were recently restructured so that each employee benefits person answers all questions for people in a particular geographic area. For example, one staff member is responsible for all employee benefits inquiries from anyone in a particular geographic region. This job restructuring is an example of:

both 'C' and 'D'; improving E-to-P expectancies. improving P-to-O expectancies.

ABC Corp. introduced a training program that ensured everyone had the required knowledge and skills to perform the work. The company also brought in a performance-based reward system that accurately identified employees who performed better than others. These practices improve employee motivation by:

a negative outcome valence.

According to expectancy theory a reward that is not wanted has:

strengthening the P-to-O expectancy.

According to expectancy theory, giving more valued rewards to employees with higher job performance mainly increases motivation by

Show employees how their skills can accomplish the task.

According to expectancy theory, which of the following actions would NOT alter outcome valences?

emotional markers

According to the four-drive theory, ______ are the conscious sources of human motivation. co-workers

to bond

According to the four-drive theory, the drive ______ is a fundamental ingredient in the success of organizations and development of societies.

Drive to acquire

According to the four-drive theory, which of the following is the foundation of competition and the basis of our need for esteem?

experienced meaningfulness

All of the following are core job characteristics in the job characteristics model EXCEPT:

none of the above.

Effective feedback:

increasing E-to-P expectancies.

Employee motivation tends to increase when people are assigned to jobs for which they are qualified and they receive coaching to improve their self-confidence. Both of these practices improve employee motivation by:

a P-to-O expectancy close to 1.

Employees who believe that accomplishing a particular task will almost certainly result in a day off with pay would have:

reduce their work effort.

Employees who receive a fixed amount of pay each week and who feel underrewarded are most likely to:

Empowerment increases autonomy.

Empowerment does which of the following?

increase employee motivation and performance. reduce conflict between employees and their supervisors. increase employee trust in management. increase employee responsiveness to problems and opportunities.

Empowerment is known to:

have different levels of work effort based on their expectations of performance and reward outcomes.

Expectancy theory mainly explains how employees:

effort

Expectancy theory mainly helps us to predict an individual's:

all of the above Motivation Role perceptions Learned ability

Feedback affects behavior and job performance by improving which of the following?

the goals stretch the employee's abilities and motivation.

Goal setting is most effective when:

job specialization.

In 1436, the waterways of Venice were used to fully load 10 galleons with supplies in just six hours. As each vessel was towed along the narrow waterway, people at each house transferred munitions, cardage and other supplies to the passing vessel. By the end of the street, each vessel was fully loaded and ready for sailing. This event, known as the 'Arsenal of Venice', is an early example of:

anticipated satisfaction or dissatisfaction that an individual feels towards an outcome.

In expectancy theory, valence refers to the:

acquired

In the four-drive theory, the drive ______ is most closely associated with the need for relative status and recognition.

to bond

In the four-drive theory, the drive ______ is the drive to form social relationships and develop mutual caring commitments with others.

Valences of outcomes

Individualizing rewards enhances which expectancy theory component?

equity theory of relationships

Inputs, outcomes, and comparison other are elements of:

each employee has different opinions regarding which inputs should be rewarded and which outcomes are more valuable than others.

It is often difficult to maintain feelings of equity among employees because:

job feedback

Knowledge of results originates primarily from

measure employee performance accurately.

One way to increase employee motivation by improving the P-to-O expectancies is to:

employees tend to become bored and less motivated to perform well.

Performance tends to decrease at very high levels of job specialization because:

we cannot determine Susan's feelings of equity or inequity.

Susan and Courtney have been in the same job for about the same length of time and perform very similar tasks. Susan's bonus for her performance over the past year was higher than Courtney's bonus. Susan believes that Courtney's job performance was lower than her job performance. Based on this information:

occurs where the goal is challenging but not impossible.

The optimal level of goal difficulty:

'A' and 'C' only; when employees would otherwise lack commitment to those goals and when employees possess knowledge that would improve goal quality.

To increase goal performance, employees should participate in the goal-setting process:

Expectancy theory

Which motivation theory considers the individual's perceived probability that his or her effort will result in a particular level of performance?

Let employees know that their chances of performing successfully are good.

Which of the following actions would increase employee motivation mainly by enhancing their effort-to-performance expectancy?

Comparison other and Outcome/input ratio

Which of the following concepts is explicitly considered by equity theory?

Locus of control

Which of the following has the LEAST effect on empowerment?

Mental imagery

Which of the following is NOT a component of empowerment? impact, meaning, mental imagery, self-determination, or competence?

Job specialization

Which of the following job design strategies tends to increase work efficiency?

Job specialization

Which of the following job design strategies was focused upon at J&J that tends to increase work efficiency?Refer To: 05-139

Expectancy theory is a needs-based theory of motivation.

Which of the following statements about expectancy theory is FALSE?

P-to-O expectancy

Which of these is found in the expectancy theory model?

The four-drive theory

Which theory highlights the following concepts: acquire, bond, learn, and defend?

The four-drive theory

Which theory most explicitly relies on emotions to explain employee motivation?