Organizational behavior

Which of these statements is true about the field of organizational behavior? A.) Organizational behavior researchers systematically study various topics at a single common level rather than at multiple levels. B.) It examines how individuals and teams in organizations relate to one another and to their counterparts in other organizations. C.) The origins of organizational behavior are traced mainly to the field of economics. D.) The field of organizational behavior relies exclusively on ideas generated within the field by organizational behavior scholars. E.) Information technology has almost no effect on organizational behavior.

B.) It examines how individuals and teams in organizations relate to one another and to their counterparts in other organizations.

Which of the following acronyms represents the "Big Five" personality dimensions? Question options: MARSE VALUE MBTIA CANOE SMART

CANOE

________ is the extent to which one values his or her duty to groups to which he or she belongs to and group harmony. Question options: Uncertainty avoidance Collectivism Power distance Individualism Achievement orientation

Collectivism

Which of the following "Big Five" personality dimensions is the most valuable for predicting job performance? Question options: Conscientiousness Openness to experience Agreeableness Tolerance Extraversion

Conscientiousness

________ refers to an organization's moral obligation toward all of its stakeholders. Question options: Legal obligation The bottom-line philosophy Homogenous team Organizational behavior Corporate social responsibility (CSR)

Corporate social responsibility (CSR)

________ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes. Question options: External Organizational Surface-level Reflective Deep-level

Deep-level

Personality develops and changes mainly when people are young; it stabilizes by about ________ years of age. Question options: 35 40 20 15 30

30

Lawrence stole a clock from his workplace. Which of the following refers to Lawrence's activity? Question options: Task performance Counterproductive work behavior (CWB) Organizational citizenship behavior (OCB) Productive behavior Job matching

Counterproductive work behavior (CWB)

Which of the following statements is consistent with the concept of the contingency anchor? Question options: To obtain the best results, actions should be taken without considering their consequences. Organizations should never be viewed as systems that process inputs to provide outputs. OB theories point out the one best way to resolve organizational problems. A particular action may have different consequences in different situations. OB theories are based on simple, common sense ideas about what managers should do.

A particular action may have different consequences in different situations.

Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better? Question options: Intensity Direction Aptitude Persistence Commitment

Aptitude

________ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. Question options: Performance orientation Organizational behavior Multicultural team Legal obligation Ethics

Ethics

Deep-level diversity refers to factors such as age, gender, and race.

False

Which of the following statements is true about globalization and organizational behavior? Question options: Globalization offers numerous benefits to organizations. Globalization does not have a significant impact on today's organizations. Globalization has little or no effect on organizational behavior. Globalization has forced organizational behavior textbooks to discuss only companies with headquarters in North America. Globalization has forced organizational behavior researchers to study only large multinational businesses.

Globalization offers numerous benefits to organizations.

Which of the following knowledge acquisition strategies involves the active recruitment of talented people and purchase of competing businesses? Question options: Reverse engineering Experimenting Offshore scanning Environmental scanning Grafting

Grafting

________ represents the forces within a person that affect his or her direction, intensity, and persistence of voluntary behavior. Question options: Norm Ethics Ability Motivation Personality

Motivation

Which of the following perspectives of organizational effectiveness argues that companies take their sustenance from the environment and, in turn, affect that environment through their outputs? Question options: Open systems Stakeholder Organizational learning High-performance work practice (HPWP) Systematic research

Open systems

Barney, a manager, is very conventional, resistant to change, habitual, and does not accept new ideas very easily. In which of the following dimensions is Barney more likely to have a low score? Question options: Agreeableness Customary thinking Extraversion Openness to experience Neuroticism

Openness to experience

________ is the relatively enduring pattern of thoughts, emotions, and behaviors that characterize a person, along with the psychological processes behind those characteristics. Question options: Motivation Locus of control Personality Job satisfaction Norm

Personality

Which of the following statements about the Myers-Briggs Type Indicator (MBTI) is true? Question options: Research suggests that it is more useful in improving self-awareness for career development than for selecting job applicants. Research has concluded that it does a poor job of measuring Jung's psychological types. It combines 16 pairs of traits into four distinct types. It advocates the view that thinking and feeling are not important in decision making. It is no longer used in organizations.

Research suggests that it is more useful in improving self-awareness for career development than for selecting job applicants.

According to the MARS model, which of the following directly influences an employee's voluntary behavior and performance? Question options: Income Corporate social responsibility Moral intensity Uncertainty avoidance Role perceptions

Role perceptions

Which of the following refers to an employee's understanding of preferred behaviors or procedures for accomplishing the assigned tasks? Question options: Situational factors Competencies Natural aptitudes Role perceptions Locus of control

Role perceptions

Which of the following is external to an individual but still affects his or her behavior and performance? Question options: Abilities Motivations Role perceptions Resolutions Situational factors

Situational factors

________ is the degree to which people either tolerate ambiguity or feel threatened by ambiguity. Question options: Uncertainty avoidance Achievement orientation Individualism Power distance Collectivism

Uncertainty avoidance

Which of the following countries generally has the strongest collectivist value orientation? Question options: United States Denmark Japan Germany Taiwan

Taiwan

Which of the following typically results in a loss of intellectual capital in an organization? Question options: Employees protect the organization from threats in the external environment. Employees in the organization help in documentation of work procedures. Employees help the organization discover opportunities. The organization sells one of its divisions, and its employees now work for another organization. The organization has a good physical layout of the production line.

The organization has a good physical layout of the production line.

Organizational behavior encompasses the study of how organizations interact with their external environments.

True

Organizational effectiveness is considered the ultimate dependent variable in organizational behavior.

True

In the field of organizational behavior, organizations are described as: A.) groups of people who work interdependently toward some purpose. B.) groups of people who work independently to achieve a collective goal. C.)groups of government-registered entities. D.) entities which are considered a legal grouping of people and systems. E.) groups of people with independent profit-centered motives and objectives.

a.) groups of people who work interdependently toward some purpose.

Human capital includes the: Question options: knowledge embedded in an organization's systems and structures. amount of outputs relative to the inputs in an organization. abilities among employees that provide economic value to an organization. value derived from an organization's relationships with customers, suppliers, and others. cost of selection and recruitment in an organization.

abilities among employees that provide economic value to an organization.

People who have high moral sensitivity: Question options: cannot estimate the moral intensity of an issue. are always more ethical than people with a moderate or low level of ethical sensitivity. are individualistic and achievement oriented. are more likely to know when unethical behavior occurs. tend to have lower levels of empathy.

are more likely to know when unethical behavior occurs.

Employees, suppliers, and governments: Question options: are rarely considered in organizational behavior theories. represent the three levels of analysis in organizational behavior. are excluded from the open systems anchor. are organizational stakeholders. are independent units in an organizational set up.

are organizational stakeholders

The triple-bottom-line philosophy says that: Question options: business success increases by having three times more contingent workers than permanent employees. companies should pay three times as much attention to profits as they do to employee wellbeing. the main goal of all companies is to satisfy the needs of three groups: employees, shareholders, and suppliers. companies should try to support the economic, social, and environmental spheres of sustainability. companies should treat their local, national, and global customers fairly.

companies should try to support the economic, social, and environmental spheres of sustainability.

As open systems, organizations depend on the external environment for ________. Question options: incentive plans employee behavior products employee motivation financial resources

financial resources

Scenario: Kleen Waterproofing Dave Docket, the installation manager at Kleen Waterproofing, receives a high number of customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave hires several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. Dave wonders how he can understand what is going on with his crew behavior and what he can do to improve the situation. According to the MARS model, the new employees Dave hires are likely to: Question options: have above-average organizational citizenship. have a high degree of differentiation according to Holland's classification of occupations. emphasize the utilitarianism principle in their decision making. have lower job performance due to poor role perceptions. have better job performance because they are motivated and able to perform the work.

have lower job performance due to poor role perceptions.

An organization is in the process of hiring sales professionals, who are expected to meet the weekly target of at least 25 sales per week. For this role, the organization is most likely to choose candidates with ________. Question options: high introversion low conscientiousness low motivation high neuroticism high extraversion

high extraversion

People who value their independence and personal uniqueness have: Question options: high individualism. low uncertainty avoidance. high collectivism. low openness to experience. high power distance.

high individualism.

The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called ________. Question options: learning open-systems high-performance work practices (HPWPs) intellectual capital human capital

high-performance work practices (HPWPs)

Travel Happy Corporation gives simple accounts to newly hired employees and then adds more challenging accounts as employees master the simple tasks. This practice mainly: Question options: reduces employee motivation. provides more resources to accomplish the assigned task. improves employee aptitudes. increases person-job matching. reduces role perceptions.

increases person-job matching.

Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In the context of organizational learning processes, searching for newspaper articles and other external writing about the organization is mainly a form of: Question options: knowledge sharing. documentation. organizational unlearning. knowledge drafting. knowledge acquisition.

knowledge acquisition.

According to the "Big Five" personality dimensions, people with low conscientiousness tend to be: Question options: poised, secure, and calm. uncooperative and intolerant of others' needs. careless, disorganized, and less thorough. more resistant to change and less open to new ideas. more suspicious and self-focused.

more suspicious and self-focused.

In Schwartz's circumplex model, the quadrant that includes hedonism, stimulation and self-direction is called: Question options: openness to change self-awareness conservation self-transcendence self-enhancement

openness to change

Assisting coworkers with their work problems, adjusting one's work schedules to accommodate coworkers, and showing genuine courtesy toward coworkers are some of the forms of: Question options: organizational citizenship behavior (OCB). role perception. task performance. counterproductive work behaviors (CWB). job matching.

organizational citizenship behavior (OCB).

One of the limitations of the individual rights principle is that: Question options: some individual rights conflict with other individual rights. it can degenerate into unjust favoritism. it really is not an ethical principle at all. it is almost impossible to evaluate the benefits or costs of decisions when many stakeholders are affected. it does not protect the right to physical security and freedom of speech of employees.

some individual rights conflict with other individual rights.

Employees with high uncertainty avoidance are most likely to value: Question options: structured situations in which rules of conduct is clearly documented. personal freedom and self-sufficiency. their personal connection to others in their in-groups. indirect or ambiguous communications. unequal power and view the relationship with their boss as one of interdependence.

structured situations in which rules of conduct is clearly documented.

Schwartz's model organizes values into: Question options: a time line. a hierarchy. three statistical formulas. six dimensions. ten broad categories.

ten broad categories.

Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as: Question options: deep-level diversity. frictional unemployment. Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as: Question options: deep-level diversity. frictional unemployment. virtual work. surface-level diversity. contract work. surface-level diversity. contract work.

virtual work.