Organizational Behavior Exam #2 Ch. 8-13 Quizzes

An individual who enjoys working with others and enjoys social interactions in which opinions are openly exchanged exhibits which decision-making style?

behavioral

The primary purpose of _________ behaviors is to enhance employees' skills and to create positive work relationships among coworkers and between the leader and his or her employees.

relationship-oriented

___________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance.

transactional leadership

Linguistic style refers to a person's characteristic speaking pattern.

true

The acronym that helps you to remember the factors in addressing difficult conversations is STATE.

true

_________ are the dimensions of situational control in Fiedler's model.

Leader-member relations, task structure, and position power

Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness?

Machiavellianism

A group member who says ________ is performing a maintenance role.

"Juan, you have been quiet lately. What do you think?"

Which of the following tips should be used by employees having a personality conflict with another employee?

Emphasize problem solving and common objectives.

Managers use ________ in three different ways: to make a decision, to inform a decision, and to support a decision.

evidence or data

Linguistic style includes all of the following except

eye contact

Deidra was turned over for a recent promotion that her best friend at work received instead. Now she is focused on moving to a different department and is completely ignoring her best friend. Deidra is demonstrating the dominating conflict-handling style.

false

Emotional intelligence has been shown by research to have a large, positive, and significant association with leadership effectiveness.

false

Evidence should never be used to make a decision, only to inform or support one.

false

In effective organizations, politics have been eliminated.

false

Leader behaviors are the outcome of an integrated model of leadership.

false

The most important part of stage presence is your physical movement around the area where you are presenting.

false

The obliging style of conflict handling involves low concern for self and low concern for others.

false

Unlike other elements of OB, leadership is not influenced by situational factors.

false

Which of the following is one of the assumptions underlying nonrational models of decision making?

rational decision making is a struggle

Which of the following should a person do to avoid conflict?

stop ignoring conflict

Employees lacking in honesty and humbleness qualities are known to engage in more CWBs and have lower performance.

true

Empowerment not only positively affects job performance, it also tends to increase citizenship behaviors and job satisfaction and decrease turnover intentions.

true

Gatekeeper is a maintenance role in groups.

true

Inspirational motivation involves establishing an attractive vision, the use of emotional arguments, and exhibition of optimism and enthusiasm.

true

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

personality

Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in?

put it together

Forms of trust include all of the following except

constructive

In influence sharing, the manager adopts the _________ style.

consultation

________ is the process of interpreting and making sense of a message.

decoding

Folding arms, crossing hands, and crossing legs communicate

defensiveness

Twenty-first-century leaders face unique challenges to address critical new competencies, which include all of the following except

defining roles

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.

elaborator

Which of the following is not an element of an effective social media policy?

Prepare everyone to be a spokesperson for the company's online policies.

Christopher, a department manager, is attending the monthly budget planning meeting where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening.

active

________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue.

avoiding

The ___________ styles are inappropriate when the issue is important to you.

avoiding and obliging

The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process.

idea generation

Which of the following is an organizational function of a group?

implementing complex decisions

________ might be any attempt to control or manipulate the images related to a person, organization, or idea.

impression management

Sources of noise affect all the links in the communication process. Which of the following is not a source of noise?

in-person, face-to-face conversation

Which of the following is not a situation that commonly produces workplace conflict?

individual needs being met

In which stage of the group development process are group members asking, "How can I best perform my role?"

performing

Core influence tactics include all of the following except

coalition tactics

When calling on prospective clients, all of the following are workable communication strategies except

cold calling prospective clients.

Which of the following are the 3 Cs of team players?

committed, collaborative, competent

Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members.

composition

Julie takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Julie has a(n) ________ style.

conceptual

In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.

confirmation

In making a decision,

evidence forms the basis of the decision.

Managers, for instance, have personal power because they control your pay, your work assignments, your hiring and firing, and your evaluations. In contrast, expert and referent are forms of personal power, which you possess independent of your position or job.

false

Meetings should be held as scheduled, whether or not there is a goal for a meeting.

false

Restricting employees' use of social media at work generally leads to gains in productivity.

false

Strategic skills are the most important to managers at middle levels of the organization.

false

The rational model of decision making explains how managers actually make decisions.

false

The two types of roles that are very important to effective group functioning are forming and storming.

false

To become a team, a group must be composed of members with similar skills and personalities.

false

Trust of character is known as competency trust.

false

When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in

intellectual stimulation

Which of the following is not an example of a crucial conversation?

inviting a friend to dinner

Which of the following is not an advantage of group decision making?

less pressure to conform

Humble leaders display all of the following key qualities valued by employees except

low self awareness

Psychological empowerment occurs when we feel a sense of

meaning

________ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

mediation

___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior.

moral character

Which of the following is not a symptom of groupthink?

overestimation of opponents

A person who is indifferent to and ignores another's influence attempt is exhibiting

resistance

A global mind-set is an increasingly valued _________ trait.

task-oriented

A group that gets together because of a common interest is an informal group.

true

A key variable in Fiedler's model is situational control, which is composed of leader-member relations, task structure, and the leader's position power.

true

Blaming ourselves can be useful in some situations to preserve our influence with others.

true

Coalition tactics are considered one of the "hard" influence tactics.

true

Communication begins when a sender encodes an idea or thought.

true

Conflict in the workplace can lead to absenteeism and turnover.

true

Conflict is the energy created by the perceived gap between what we want and what we're experiencing.

true

Consideration involves leader behavior associated with creating mutual respect or trust and focuses on a concern for group members' needs and desires.

true

Dr. Matthews was hired in at Spartan Healthcare because he is one of only four doctors in the nation that can perform a specialized type of heart surgery. He also is on faculty in the medical school and gives advice to other medical professionals. Dr. Matthews is considered to have expert power.

true

It is suspected that judgmental heuristics are partly to blame for inaccurate diagnoses and treatment by physicians and other health care professionals because they don't have the time to consider all of a patient's symptoms.

true

One of the possible causes of incivility in the workplace is autocratic leadership.

true

Sharing power, via empowerment, is a means for increasing your own power.

true

The way to begin managing up is by assessing your manager's receptiveness.

true

________ teams are assembled to tackle a particular problem, task, or project.

project

To reduce groupthink, someone should be given the role of devil's advocate.

true

Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict.

true

Teams composed of specialists from different areas are called virtual teams.

false

The 3 Cs of effective teams include charters and strategies, composition, and conscientiousness.

false

The degree to which people focus on either task and technical concerns or people and social concerns when making decisions is known as their analytical preference.

false

The last step in Bagley's decision tree is, "Does the proposed action maximize shareholder value?"

false

The more members of different groups interact, the more intergroup conflict they will experience.

false

One's reputation is an example of ________ power.

referent