Organizational Behavior Final Exam

Barriers

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How to build trust

1. Communication 2. Support 3. Respect 4. Fairness 5. Predictability 6. Competence

Rational Decision Making Model

1. identify the problem 2. generate alternative solutions 3. evaluate alternatives and select a solution 4. Implement and evaluate the solution chosen

Definition of Group Cohesiveness

A "we feeling" binding group members together. Part of stage 3 in the group development process: Norming

An aggressive communication style is expressive and self enhancing but does not take advantage of others

False

Big egos are not examples of a personal barrier.

False

In one study, men displayed more social leadership while women displayed more task leadership.

False

Little eye contacts and down ward glances are characteristics of an assertive communication style

False

Optimizing involves solving problems by choosing solutions that are good enough.

False

Trait theory implies that situational factors and influences interact with leaders traits to influence group effectiveness.

False

According to the behavioral styles theory, leaders are born not made.

False...because you're are born with traits and behaviors are taught.

A formal group is formed by the organization to help accomplish organizational goals.

True

An organizational function of a formal group is to coordinate interdepartmental functions.

True

Communication is the interpersonal exchange of information.

True

Decision making entails identifying and choosing solutions that lead to a desired end result.

True

If any step in the communication process is blocked then the communication process will fail.

True

Managers need to build social capital with social perception, impression management, persuasion, and social influence, and social adaptability.

True

Men and women use different leadership styles.

True

Noise in the communication process is anything that interferes with the transmission and understanding of a message

True

Research has shown that leadership is positively associated with net profits.

True

Senders need to accurately communicate their intended meaning for effective communication.

True

Social skills are important for both individual and organizational success

True

The basis of an informal group is friendship.

True

The over-confidence bias relates to our tendency to be over confident about our estimates and forecasts

True

You don't need to be friends with your subordinates as long as you share the same values for the business.

True

Transformational leaders transform followers by creating changes in their ____. a. goals, beliefs, and aspiration b. personal appearance c. hygiene d. education e. organizational commitment

a. goals, beliefs, and aspiration

Which of the following is a trait that distinguished a bad leader. a.) callousness b.) intelligent c.) self confidence d.) credibility e.) emotional intelligence

a.) callousness - disregard for others

_______ is defines as a process where by an individual influences others to achieve a common goal

a.) leadership

__________ involves balancing individual and organizational interests through a win-win cooperation. a.) mutual interest b.) competition c.) personalized power d.) empowerment e.) delegation

a.) mutual interest

The __________ influence tactic involves trying to convince someone with reason, logic, or facts.

a.) rational persuasion

__________ is a small number of people with same entry skills who are committed to a common purpose, performance goals, and approach they hold themselves mutually accountable.

a.) team

A quality circle is an example of a __________ team.

b.) advice

____________ teams are created to broaden the information base for managerial decisions.

b.) advice

_____ leadership represents a general failure to take responsibility for leading. a. Transactional b. Transformational c. Laissez-fair d. Trait e. Contingency

c. Laissez-fair

The _____ influence tactic involves referring to friendship and loyalty when making a request. a. exchange b. pressure c. personal appeals d. consultation e. ingratiation

c. personal appeals

Team _____________ refers to team results.

c.) performance

Respect, fairness, and predictability are 3 ways to create ___________. a.) cooperation b.) cross functionalism c.) trust d.) cohesiveness e.) self management leadership

c.) trust

_____________ is defines as reciprocal faith in others, intentions, and behaviors

c.) trust

Satisficing

choosing a "good enough" alternative

According to the ___________ model leaders should focus on the increased service to others rather than on him or her self.

d.) servant leadership model

A surgery team is an example of a _________ team.

e.) action

Path-Goal theory is based on __________. a.) goal setting b.) need theory c.) social learning theory d.) equity theory e.) expectancy theory

e.) expectancy theory

According to the ___________ approach to leadership, leaders produce organizational change and results because they transform employees to pursue organizational goals over self interest.

e.) transformational

Nonrational models of decision making

explain how managers make decisions; they assume that decision making is nearly always uncertain and risky, making it difficult for managers to make optimal decisions

Project Teams

focus on the outcome, applied specialized knowledge, creative problem solving, cross-functional teams = bringing together project and production specialized teams ex: research groups, engineers, planning teams, architect teams, development teams, and task forces

Action Teams

innovative, big ego, high intensity, strong-willed, high emotions, and stubborn ex: sport teams, entertainment groups, expeditions, negotiating teams, surgery teams, cockpit crew, military platoons, and police and fire squads

Intuition

judgement that comes to mind without explicit awareness of the causes or an evaluation of their validity

Role Ambiguity vs Role Conflict

others' expectations are unknown due to lack of communication because they do not know the information or are deliberately withholding it. difference of opinion or conflicting role expectations

Evidence-based decision making

process of conscientiously using the best available data and evidence when making decisions

Advice Teams

provide support, gives advice, broaden informational bases, these teams work on their own. ex: committees, review boards, quality circles, involvement groups.

Ostracism

rejection by other group member

Group maintenance roles (relationship oriented)

relationship building group behavior by fostering supportive and constructive interpersonal relationships

Production Teams

responsible for performing day-to-day operations ex: assembly teams, manufacturing crews, mining teams, flight attendant, data processing groups, and maintenance groups.

Group task roles (goal oriented)

task-oriented group behavior by defining and clarifying and pursuing a common purpose.

What is "group think"?

the pressure of a few people can overcome the thoughts/opinions of others, silencing them. group think is a negative because you want honesty and hear the opinions of others in a trustful manner

confirmation bias

you believe something and you find the information through research to prove that you are right