Organizational Behavior Quiz 4

Nita is the office manager at a service station. Two applicants, Max and Tim, arrive to interview for the open mechanic's position. Max's clothes are dirty, his hair is unwashed, and he doesn't make eye contact when he gives Nita his name. Tim dresses in clean jeans and a nice shirt, is shaved, and shakes Nita's hand when he introduces himself. After the interview, Keith the head mechanic, asks Nita what she thought. Both men have the skill set needed for the position. Nita recommends Tim. She is responding to her perception of

the target

_______ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Affirmative action

Mario is setting up an after-school program for inner city youth. The population is a mix of white, African-American and Latino, with Latinos comprising the majority of participants. Which of the following would help the group overcome stereotypes?

Create project opportunities using a mix of populations with equal status

Jennifer is described by her friends as independent, distrusting authority, and technologically savvy. One of her strongest memories is the day of the Oklahoma City bombings. She is most likely to be a member of the _____ generation.

Gen Xers

Pat is applying for a new job. Which of the following will help her online "image"?

Include information on her volunteer activities

Which of the following is not a technique by which managers can reduce the effect of implicit cognition in hiring?

Rely on stereotypes

We build stereotypes through a four-step process. Which of the following is not part of the process?

appraisal

ABC Airlines hires flight attendants from diverse backgrounds and puts them through an extensive training and orientation program before they are approved to fly. In addition to learning about responding to medical issues and FAA guidelines, they also must learn the company's many rules and processes as contained in an extensive procedures and policies manual. ABC Airlines is adopting a(n) ______ option for managing diversity.

assimilate

When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?

at the beginning of a review cycle

The generation described as workaholic, idealistic, competitive, and materialistic is

baby boomers

The steps in the process of stereotype formation and maintenance in order are

categorization, inferences, expectations, maintenance

Harold Kelley hypothesized that people make causal attributions by observing three dimensions of behavior

consensus, distinctiveness, and consistency

The term _______ identifies an invisible but absolute barrier that prevents women from advancing to higher-level positions.

glass ceiling

David's boss has observed that David took about 12 hours to perform tasks A, B, and C. However, he took 24 hours to complete task D. David's boss concluded that task D must have been tougher than the other tasks. Which of the following attributional information led David's boss to this conclusion?

high distinctiveness

Josephine is on a four-person project team in her management class. The team produces four reports during the term, and each person leads one of these projects. The project Josephine leads earned an A, while the team receives Cs on the other three reports. Josephine believes that her project was successful was because of her leadership abilities, while the other projects were not as good because of the inadequate skills of the other team members. She demonstrates ______ in her beliefs.

self-serving bias

Chris has studied for his mathematics test and his English test. He expects to do moderately well in both subjects. He gets an "A" in English, but fails mathematics. While Chris feels that the grade he got for English was well-deserved, he blames his failure in mathematics on the fact that his teacher, Mr. Wallace, does not like him. In this situation, Chris is exhibiting

self-serving bias.

Melissa walks into her morning status meeting. She didn't have time for breakfast or even coffee. During the meeting, she is most likely to focus on

snacks and drinks because she is hungry and thirsty

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a

stereotype

Saying, "You've got to pay your dues" is another way to promote the status quo. This is an example of the _______ option that organizations can use to address any type of diversity issue.

suppress

The self-serving bias states that we tend to

take more responsibility for success than failure