Organizational Behaviour

Q33. Which one of the following is the definition given by Fred Luthans a) "Organisational behaviour is to understand, predicting and controlling human behaviour at work" b) "Organisational behaviour is subset of management activities concerned to human behaviour" c) "Organisational behaviour is a branch of social sciences that seeks to build theories" d) "Organisational behaviour is a field of study that investigates the impact on behaviour"

a) "Organisational behaviour is to understand, predicting and controlling human behaviour at work"

Q99) _______________________ is a Study of man, his work and Culture a) Anthropology b) Psychology c) Social psychology d) sociology

a) Anthropology

Q32. "Might is right" is the motto of a) Autocratic Model b) Custodial Model c) Supportive Mode d) Collegial Model

a) Autocratic Model

Q80) _________ developed social learning theory into the more comprehensive social cognitive theory (SCT). a) Bandura b) Luthans c) Sinner d) I Pavlo

a) Bandura

Q77) As per _________ Behaviour is not the outcome of stimulus alone, but it is an outcome which also depends on contingent environmental consequences of a behaviour a) Behaviouristic Framework b) Cognitive Framework c) Sinner Framework d) Behaviour Theory

a) Behaviouristic Framework

Q35. The____________ is based on the environment. Though____________ like thinking, expectations and perception do exist, and they are not needed to manage or predict behaviour. a) Behaviouristic approach, Cognitive processes, b) cognitive processes, behaviouristic approach c) Social cognitive, behaviouristic approach d) Cognitive processes, social cognitive

a) Behaviouristic approach, Cognitive processes,

Q53) _____________ explains how and why people react when they feel unfairly treated a) Equity Theory b) Expectancy theory c) Goal attain theory d) Goal setting Theory

a) Equity Theory

Q12. ____________ is known as "the father of scientific management." a) Fredrick W. Taylor b) Henry Fayol c) Robert Owen d) None of these

a) Fredrick W. Taylor

Q28. Which of the following represents the correct sequencing of historical developments of Organisational Behaviour? a) Industrial revolution —> Scientific management -> Human relations movement -> OB b) Industrial revolution —> Human relations movement —> Scientific management -> OB c) Scientific management —> Human relations movement -> Industrial revolution -> OB d) None of these.

a) Industrial revolution —> Scientific management -> Human relations movement -> OB

Q24. The field of organisational behaviour examines such questions as the nature of leadership, effective team development, and a) Interpersonal conflict resolution; motivation of individuals b) Organisational control; conflict management c) Motivation of individuals; planning d) Planning; development

a) Interpersonal conflict resolution; motivation of individuals

Q72) ________ insist that it is advisable and fruitful to the study the behaviour of the human being which is visible than studying the mind which is elusive in nature. a) Ivan Pavlov and Jon B. Watson b) Ivan Pavlov c) Jon B. Watson, Ivan Pavlov and A.Maslow

a) Ivan Pavlov and Jon B. Watson

Q81) ____have translated this SCT into the theoretical framework for organizational behavior. a) Stajkovic and Luthans b) Stajkovic and Sinner c) Sinner and Luthans d) Stajkovic and Pavlo

a) Stajkovic and Luthans

Q83) People process visual experiences into cognitive models. They help in future action is a) Symbolizing b) Forethought c) Observational d) SelfAnswer:regulatory

a) Symbolizing

Q50) The most significant management skills are a) Technical, Human and Conceptual b) Technical, behavioural and Conceptual c) Systematic, Human and Conceptual d) Technical, Human and cognitive

a) Technical, Human and Conceptual

Q30. Which of the following frameworks is based on the expectancy, demand and incentive concepts a) The cognitive framework b) The behaviouristic framework c) The social learning framework d) The supportive framework

a) The cognitive framework

Q44. _______________ and fringe benefits are no longer employees first priority a) Wages b) bonus c) rewards d) promotions

a) Wages

Q47) The book "The Psychology of management" was published by a) William Gilbreth b) Hendry Fayol c) F.W.Taylor d) Robert Owen

a) William Gilbreth

Q93) The structure of an OB model includes 3 levels of analysis individual, group and organizational systems. Issues that influence all 3 levels in various ways and thus affect behavioural dynamics are a) change and stress b) Organisational culture and commitment c) Power and politics d) work design and technology

a) change and stress

Q95) A program that asks managers to reconsider how work would be done and the organisation structured if they were starting to develop the company from the beginning is a) reengineering b) MBO c) TQM d) Diversity training

a) reengineering

Q94) some of OB's challenges and opportunities include all of the following except a) reinforcing the importance of traditional methods of management b) offering specific insights to improve interpersonal and people skills c) helping us learnt to cope in a continues changing world d) facilitating the improvement of quality and employee productivity

a) reinforcing the importance of traditional methods of management

Q87) Employees reflect back on their actions (how did I do?) and perceptually determine how they believe then can successfully accomplish the task in the future given the context a) self- reflective b) Forethought c) Observational d) Self-regulatory

a) self- reflective

Q42. ________________________ advocated that humans are essentially motivated by levels of needs a. A. Maslow b.Follet c. Elton mayo d. Ivon Pavlov

a. A. Maslow

Q62) What is the key word in understanding organization structure? a. Control b. Change c. Process d. Delegation

a. Control

Functional managers are responsible a. for a single area of activity b. to the upper level of management and staff c. for complex organizational sub-units d. for obtaining copyrights and patents for newly developed processes and equipment

a. for a single area of activity

Q64) Groups created by managerial decision in order to accomplish stated goals of the organization are called a. formal groups b. informal groups c. task groups d. interest groups

a. formal groups

Q1. Organization structure primarily refers to a. how activities are coordinated & controlled b. how resources are allocated c. the location of departments and office space d. the policy statements developed by the firm

a. how activities are coordinated & controlled

Q60) Employees with relatively weak higher- order needs are _______ concerned with variety and autonomy. a. less b. more c. very d. extremely

a. less

Q11. A study of the culture and practises in different societies is called a) Personality b) Anthropology c) Perception d) Attitudes

b) Anthropology

Q71) Every individual set his goal and he also know the _____________ which will take him to achieve the goal. a) Process b) Behaviour c) Event d) way

b) Behaviour

Q16. Edward Tolman is related to a) Behaviourist Framework b) Cognitive approach c) Social Cognitive Framework d) None of these

b) Cognitive approach

Q51) The 3 Theoretical Framework of OB are a) Cognitive, Social and Technical b) Cognitive, Behaviouristic, Social c) leadership, attribution, motivation d) attribution, Perception and motivation

b) Cognitive, Behaviouristic, Social

Q21. "Leadership motivates the people to work and not the power of money", this concept is related to a) Autocratic model b) Custodial model c) Supportive Model d) Collegial Model

b) Custodial model

Q52) ______________ explains internal processes of choice among different behaviours a) Equity Theory b) Expectancy theory c) Goal attain theory d) Goal setting Theory

b) Expectancy theory

Q84) Employees plan their actions is called as a) Symbolizing b) Forethought c) Observational d) Self-regulatory

b) Forethought

Q20. Meso organisation behaviour is related with a) Individual behaviour b) Group behaviour c) Organisational behaviour d) None of these

b) Group behaviour

Q92) If modern day managers donot positively address and manage work force diversity of the following may become negative outcomes for an organisation except a) more difficult communication b) Increased creativity and innovation c) more interpersonal conflicts d) potential for higher employee turnover

b) Increased creativity and innovation

Q75) Behavioural framework based on ______ behaviour and ___environmental variables. a) Observable —- Non Observable b) Observable —- Observable c) Non Observable —- Observable d) Non observable —- Non Observable

b) Observable —- Observable

Q34. Which of the following is not correct for the organisational behaviour? a) Organisational behaviour is an integral part of management b) Organisational behaviour is a disciplinary approach c) Organisational behaviour helps in analysis of behaviour d) "Organisational behaviour is goal-oriented

b) Organisational behaviour is a disciplinary approach

Q97) ____________________ is a Study of individual Behaviour a) Anthropology b) Psychology c) political science d) sociology

b) Psychology

Q73) _____________ is the force of action or motivation. a) Behaviour b) Stimulus c) Perception d) Attitude

b) Stimulus

Q88) OB Helps to understand behaviour of human in ___________. a) work place and Society b) work place only c) Society only d) Department only

b) work place only

Q57) Which of the following best explains why an employee behaves as s/he does? a. The environment is the most important consideration in understanding individual employee behavior b. Both the environment and individual differences are important considerations in understanding individual employee behavior. c. Neither the environment nor individual differences are important considerations in understanding individual employee behavior. d. Employee personality and attitudes are primarily dictated by the environment.

b. Both the environment and individual differences are important considerations in understanding individual employee behavior.

Q61) Which of the following is a strategy of job design that increases job depth by meeting employees needs for psychological growth? a. Job rotation b. Job enrichment c. Job enlargement d. Job engagement

b. Job enrichment

Q41. Job Satisfaction have ________________ related to Absenteeism and Turnover a. Positively b. Negatively c. directly d. Elastically

b. Negatively

Q65) Continued membership in a group will usually require a. supporting the group leader b. conforming to group norms c. encouraging cohesiveness in the group d. developing a status system

b. conforming to group norms

Q7. Communication begins with a. encoding b. idea origination c. decoding d. channel selection

b. idea origination

Q2. The purpose of job enrichment is to a. expand the number of tasks an individual can do b. increase job efficiency c. increase job effectiveness d. increase job satisfaction of middle management

b. increase job efficiency

Q5. A major problem with a task force type of management is a. there is no logical basis for task force information b. its status is too inflexible c. accountability d. lack of planning

b. its status is too inflexible

Q3. Strategic planning as a broad concept consists of a. corporate strategy and business strategy b. strategy formulation and strategy implementation c. inputs and outputs d. environmental analysis and internal analysis

b. strategy formulation and strategy implementation

Q82) Bandura identified _____ basic human capabilities as a part of SCT. a) 4 b) 3 c) 5 d) 6

c) 5

Q23. Organisational behaviour is a) A science b) An art c) A science as well as an art d) None of the above

c) A science as well as an art

Q68) ____________ means the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses. a) Learning b) development c) Cognition d) Training

c) Cognition

Q69) _____________ framework is based o the concept of Expectancy, demand and Intention of the human being. a) Behaviouristic b) Expectancy c) Cognitive d) Social learning

c) Cognitive

Q46) ______________________ is called as father of scientific management a) Elton Mayo b) Hendry Fayol c) F.W.Taylor d) Robert Owen

c) F.W.Taylor

Q25. The term 'psychology' is derived from the word 'psyche', which means 'soul' or 'spirit' a) Latin b) French c) Greek d) None of these

c) Greek

Q70) According to Edward Tolman, ______________ consists of the expectancy that a particular event will lead to a particular consequence. a) eventual b) Behaviour c) Learning d) Attitude

c) Learning

Q85) Employees learn by observing the performance of the referent group (peers, supervisors and high performers) and the consequences of their actions is referred as. a) Symbolizing: b) Forethought c) Observational d) Self-regulatory

c) Observational

Q90) Common uniform, canteen, office does not mean common treatment is a limitation of a) Organizational Cultural b) Organizational Structure c) Organizational Behaviour d) Organisational Value

c) Organizational Behaviour

Q91) Due to emphasis on productivity & efficiency employee are not allowed work with harmony with one another is a limitation of a) Organizational Cultural b) Organizational Structure c) Organizational Behaviour d) Organisational Value

c) Organizational Behaviour

Q31. Which of the following forms the basis for the autocratic model of OB a) Obedience b) Authority c) Power d) Dependence on boss

c) Power

Q13. ___________ a young Welsh factory owner was one of the first to emphasise the human needs of employees: He refused to employ young children a) Andrew Ure b) J.N. Tata c) Robert Owen d) None of these

c) Robert Owen

Q79) ___________ states that along with cognitive and external situation the experiences faced through relevant past events determines what a person becomes and this will create an impact in subsequent behaviour. a) Behaviouristic Framework b) Cognitive Framework c) Social Cognitive Framework d) Social Framework

c) Social Cognitive Framework

Q100) ______________ focuses on the influence of people on one another a) Anthropology b) Psychology c) Social psychology d) sociology

c) Social psychology

Q43. Scientist of OB recognize that organisations are not static but dynamic and _________________ a) Processing b) systematic c) ever changing d) researching

c) ever changing

Q78) The social cognitive theory states that the person and the external situations are _________ with each other along with the behaviour itself to determine the behaviour. a) related b) linked c) interdependence d) combined

c) interdependence

Q89) OB does Not contributed to improve a) Motivation b) Efficiency c) interpersonal relations d) Communication

c) interpersonal relations

Q96) Which of the following is not a contributing discipline of OB a) Anthropology b) Psychology c) physiology d) sociology

c) physiology

Q37. Nowadays a lot of stress is being put on the __________ of the employee in the organisation a. Character b. improvement c. Behaviour d. Rewards

c. Behaviour

Q40. High rate of ______________ increase cost and tend to place less experienced employee in job a. Training b. Absenteeism c. Employee Turnover d. Strikes

c. Employee Turnover

Q6. Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type of power? a. Legitimate b. Reward c. Expert d. Charismatic

c. Expert

Q36. OB is the study of _____________ in the organisation a. Human b. Employer c. Human Behaviour d. Employees

c. Human Behaviour

Q58) In order from lowest to highest, what are Maslow's five classes of needs? a. Social-esteem-physiological-safety-self-actualization b. Physiological-safety-social-self-actualization-esteem c. Physiological-safety-social-esteem-self-actualization d. Self-actualization-esteem-safety-social-physiological

c. Physiological-safety-social-esteem-self-actualization

Q56) Shared organizational values are a. unconscious, affective desires or wants that guide society's behavior b. influenced by international values c. different for the various components of a diverse work force d. a myth

c. different for the various components of a diverse work force

Q10. The problem-solving process begins with a. clarification of the situation b. establishment of alternatives c. identification of the difficulty d. isolation of the cause

c. identification of the difficulty

Q59) A lack of clarity concerning what will happen is referred to as a. temporal b. predisposition c. uncertainty d. negation

c. uncertainty

Q17. Forces affecting organisational behaviour are a) People b) Environment c) Technology d) All of the above

d) All of the above

Q19. In present context, challenges for OB are a) Employee expectation b) Workforce diversity c) Globalization d) All of the above

d) All of the above

Q29. Which of the following frameworks is used in the development of the overall model of OB? a) The cognitive framework b) The behaviouristic framework c) The social learning framework d) All of the above

d) All of the above

Q22. Organisational behaviour is a field of study backed by a body of associated with growing concern for people at workplace a) Theory b) Research c) Application d) All of the above

d) All of the above (Theory, Research, Application)

Q27. The study of organizational behaviour has certain basic assumptions. They are a) An industrial enterprise is an organisation of people. b) These people must be motivated to work effectively. c) The goals of the employee and the employer may not necessarily coincide. d) All of the above.

d) All of the above.

Q15. Contribution/s of human relations movement is/are a) Great Depression b) Labour Movement c) Hawthorne Studies d) All of these

d) All of these

Q74) ___________ is the behaviour for a stimulus. a) Stimulus b) response c) Perception d) Attitude

d) Attitude

Q26. The field of organisational behaviour is primarily concerned with a) The behaviour of individual and groups. b) How resources are effectively managed. c) Control processes and interactions between organisations, external context. d) Both a and c.

d) Both a and c (The behaviour of individual and groups; control processes and interactions between organisations, external context.

Q14. _____________ embodies a team concept, is based on the principle of mutual contribution by employer and employees a) Autocratic model b) Custodial model c) Supportive Model d) Collegial Model

d) Collegial Model

Q48) ___________________ is recognised as father of "Human relations" a) William Gilbreth b) Hendry Fayol c) F.W.Taylor d) Elton Mayo

d) Elton Mayo

Q49) The Hawthome experiment was conducted by a) William Gilbreth b) Hendry Fayol c) F.W.Taylor d) Elton Mayo

d) Elton Mayo

Q54) _____________ focuses on how to set goals for people to reach a) Equity Theory b) Expectancy theory c) Goal attain theory d) Goal setting Theory

d) Goal setting Theory

Q18. Hawthorne Studies is related to which stage of the organisational behaviour evolution a) Industrial revolution b) Scientific management c) Organisational behaviour d) Human relations movement

d) Human relations movement

Q45) A manager with good ________________________ can make the work place more pleasant a) Communication b) knowledge c) experience d) Interpersonal Skills

d) Interpersonal Skills

Q86) Employees self regulate their actions by setting internal standards a) Self-reflective b) Forethought c) Observational d) Self-regulatory

d) Self-regulatory

Q76) Human can project ____ behaviour for ____ stimulus and he exhibit a response depending on environmental consequences. a) different—- different b) same——same c) same———different d) different—— same

d) different—— same

Q98) ____________________ is a Study of Group Behaviour a) Anthropology b) Psychology c) physiology d) sociology

d) sociology

Q67) The Least used communication channel in an organization is usually a. upward b. downward c. diagonal d. Horizontal

d. Horizontal

Q38. OB focuses at 3 Levels a. Individuals, Organisation, Society b. Society, Organisation, Nation c. Employee, Employer, Management d. Individual, Groups, Organisation.

d. Individual, Groups, Organisation.

According to Herzberg, which of the following is a maintenance factor? a. Salary b. Work itself c. Responsibility d. Recognition

d. Recognition

Q39. Scope of OB does not include a. Leadership b. Perception c. Job Design d. Technology

d. Technology

Q63) Organization structures a. affect group behavior more than individual behavior b. change rapidly to meet environmental and market changes c. contribute positively to organizational performance d. can be defined simply as activities that occur regularly

d. can be defined simply as activities that occur regularly

Q9. Policies are sometimes defined as a(n) a. shortcut for thinking b. action plan c. substitute for strategy d. substitute for management authority

d. substitute for management authority

Q55) Concerning organizational cultures, a. a strong culture is a more productive environment b. a weak culture is a more productive environment c. the specific culture that contributes to positive effectiveness is well known d. the stronger the culture, the more influential it is on employee behavior

d. the stronger the culture, the more influential it is on employee behavior

Q66) The definition of communication implies that a. communication is mostly verbal b. communication is mostly written c. most communication is in a vertical direction d. understanding must occur to have communication

d. understanding must occur to have communication