Organizational change management ch 10

What are the reasons as to why transformational change efforts fail?

Lack of communication Having premature celebrations

While setting goals for transformational change process, change managers should________.

Maintain unambiguous measures of success

Organizational change is most likely to fail when _________.

Political games are played by members

Roles

Responsibility for implementing: leadership, change teams, Extermal facilitation

And advantage of processual perspectives of change is that ___________.

The comprehend the complex nature of change

A disadvantage of the consul style of change management is that ___________.

The process is very time consuming

Rank the following stages of the US Institute for healthcare improvements (IHI) five-stage framework for large scale change in the correct order.

1 Set direction: mission, vision, and strategy 2 Establish the foundation 3 Build will 4 Generate ideas 5 Execute change

What are the main elements of the ADKAR change model?

Ability Knowledge Desire Reinforcement Awareness

An advantage of the invite participation style change management is that_________.

All the available data is used to influence the change process.

Which of the following is true of change management according to Dawson andAndriopoulos (2014)?

Challenging existing assumptions in a critical manor can we crucial to successful change

According to Dawson and Andriopoulos (2014), a true statement about change management is that ___________.

Change must also be visible any firms learning and development efforts

Dictatorial transformation

It should be used for major adjustments are necessary, where there is no time for participation or internal support for strategic change, but where it is necessary for survival

Participative evolution

It should be used in an organization needs minor adjustments to meet environmental conditions, where time is available, and where key interest groups favor change

Charismatic transformation

It should be used when a firm needs major adjustments to meet environmental conditions, where there is little time for participation, and where there is support for radical change

Forced evolution

It should be used when minor adjustments are required, where time is available, but we're key interest groups oppose change

The change kaleidoscope approach is consistent to a certain degree with the ________ approach of change management.

Navigator

Identify an accurate statement about the director image of change management

People use this approach follow impractical, managerialist approach to achieve change

In the context of change management, __________ are most likely to argue that one has to comprehend how the substance, context, and process interact overtime to produce desired outcomes in order to understand organizational change.

Process perspectives

A limitation of prosocial perspectives of change is that _________.

They do not lend them selves rental lead to the recognition of particular guidelines

According to Marco Gardini et al. (2011), change is most likely to be successful if ____________.

A comprehensive procedure with specific and meaningful goals is designed for the change

A firm is most likely to be using the ______Style of change if top management enforces change on the firm.

Coercive

In the context of the "seven Cs" of change, the process of capturing learning is most likely to involve the _________.

Development of a firm's ability to re-organize efficiently.

According to the DICE model, what are the factors that determine if a change program will "fly or die"?

Duration Commitment Effort Integrity

True or False John Kotter (2012) does not adopt a distributed approach to change leader ship.

False

What are the factors that make change fail?

Highlighting previous setbacks Not recognizing the strength of the group Forming teams within the group

According to the McKinsey checklist for successful transformation change, what are the tactics that are most likely to lead to success?

Leader ship goals structures involvement

The ADKAR change model Pay as little attention to the ____________.

Nature in ramifications of the white organizational context in the process of change

Management is most likely to have the highest degree of control over the change process if the ___________ Style of change management is used.

Tell

Identify a characteristic of checklist approaches to change management

They believe that the change process can be regulated by planning.

What are the major factors of the change kaleidoscope?

Time readiness of staff Scope Power Capability Capacity

Start point

Top down, bottom up, a combination, or pilot sites and pockets of good practice

When is a transformational change process most likely to be implemented smoothly?

When frontline employees are provided with the initiative to drive the changes

Identify a true statement about Kurt Lewin's (1951) model of change.

Each stage of change requires different actions from change agents

Rank the following stages of John Kotter's model of transformation change in the correct order.

Establish a sense of urgency Form a powerful guiding coalition Create a vision Communicate a vision Empower others to act on a vision Plan for and create short-term wins Consolidate Gains, produce more change Institutionalize new approaches

Arrange the following elements of the scale of change in the correct order as detailed by Stace and Dunphy (2001)

Fine tuning Incremental adjustment Modular transformation Corporate transformation

Target

Focus on changing outputs, Behaviors, attitudes, and values

Style

From coercive to collaborative, varied by staff group and phase of change

According to Jeffrey Pfeffer and Robert Sutton (2006), what are the issues that change managers should convention to ensure that change takes place quickly and is effective?

Keeping faith in the change process Providing employees with clear goals Excepting the mess that accompanies change

Identify the key aspects of the substance of a change as told by Patrick Dawson

The scale of change Defining characteristics Perceive centrality

Type

The scope and speed of a proposed change

According to Patrick Dawson (2003; Dawson and Andriopoulos, 2014), What are the factors that must be considered to understand change?

The transition process, tasks, and activities The substance of a change itself The past, present, and future in which a firm functions

A disadvantage of contingency approach is to change management is that ______________.

They need to change managers to have a certain amount of behavioral flexibility

Which of the following is true of stage models of change management?

They offer "high-level" guidance, leaving change managers determine how to apply changing a particular context.

Which of the following is true of the stage models of change management?

They suggest that change occurs as a series of phases overtime