Organizational Communication, 21st-Century Skills 21st-Century Skills, The Importance of Relationships, Interpersonal Communication, Ultimo Quizz!! antes del 100%, commm

Which conversation is an example of interpersonal communication?

Both 1 and 2

Your boss gives you a very large project to complete. She will allow you to pick the colleagues you want to work with. Knowing that you need hard-working people to help you, which coworkers would you choose?

I

Which detail from "Undercover Farmer" best shows that the narrator's activism on behalf of farm animals changed practices in the community?

I decided to show what I'd discovered to my friends so they could help me figure out some next steps.

During your trip to another country, it is important to try to be aware of the cultural differences in communication styles to avoid ____________.

all of the above

Which of the images above demonstrate colleagues that are easy to get along with?

all of the above

Which type of relationship can provide advancement opportunities and workplace satisfaction?

colleague

A coworker, boss, and subordinate are all examples of __________.

colleagues

Which statement about social networking sites is true?

It's wise to be cautious about posting personal information.

_______________: a group of people working together to achieve specific goals. a. Grapevine b. Compatible c. Lateral d. Organization

d. Organization

It is important for your group to develop a ___________ of viable options. a. lot b. bunch c. list d. variety

d. variety

What is the business of Fred and Sarah's conversation?

discussing how hard it is to be the new kid

The author most likely included these details in order to Read the excerpt from "Justin Lebo." It was a BMX bike with a twenty-inch frame. Its original color was buried beneath five or six coats of gunky paint. Now it showed up as sort of a rusted red. Everything—the grips, the pedals, the brakes, the seat, the spokes—were bent or broken, twisted and rusted.

emphasize how hard Justin had to work to restore the bicycle.

What describes the language that will most likely be be used in this class discussion?

formal

Jenny To include this signature in a formal letter, it should be revised to contain the writer's

full first name and last name.

Which nonverbal cue can be used to convey confidence and competence to your interviewer?

giving a firm handshake

All of the following are ways we constantly communicate to those around us except ______.

intent

Overall, Fred and Sarah's conversation can be described as _______________.

interpersonal, informal, and positive

Kaci and her classmates are discussing the importance of nutrition in students' health. Kaci has come prepared with some nutrition facts she found online. She has prepared a few answers to questions that may arise about her findings. Kaci will be an effective speaker because she

is ready to share and answer questions.

When writing a business e-mail, you should __________.

maintain a business-like tone

Why is providing evidence to support your position an important part of building an argument?

Providing evidence indicates that the person understands the issue, carefully thought about his or her position, and then found supporting research to defend that position in an effort to convince the audience.

Which scenario shows an example of a student using effective presentation skills in a group discussion?

Saren communicates with words and actions.

Sean and his classmates are discussing natural resources in the community. Sean feels strongly that Pinetop Lake is a local treasure that should be protected from pollution and traffic. He uses forceful language and frequently interrupts others to make his point. Which best describes what kind of speaker Sean is?

Sean is not an effective speaker because he is disrespectful of others.

In a discussion, Peter shares his opinion about playing in the marching band: "Everyone should join the marching band! Making music with my friends is a lot of fun." Which fact best supports Peter's opinion?

Students who play an instrument get better grades than students who do not.

Which fact best supports Peter's opinion?

Students who play an instrument get better grades than students who do not.

What idea is emphasized through repetition? IKE SAYS HE WILL USE LAW. TELLS FAUBUS: COOPERATE WITH US "The federal Constitution will be upheld by every legal means at my command," President Eisenhower had told Governor Faubus. The President had sent a telegram to Governor Faubus saying he was sure the governor, the National Guard, and other state officials would give full cooperation to the United States Supreme Court.

The governor is expected to follow the law.

Which of the following is NOT a difference between parliamentary debate and both the policy and Lincoln-Douglass debates?

The parliamentary debate is the same as the Lincoln-Douglass debate style.

What conflict is introduced in this excerpt? Read the excerpt from "Justin Lebo." On the way home, Justin was silent. His mother assumed he was lost in a feeling of satisfaction. But he was thinking about what would happen once those bikes got wheeled inside and everyone saw them. How would all those kids decide who got the bikes? Two bikes could cause more trouble than they would solve.

The residents of the Kilbarchan Home for Boys may not like the bicycles that Justin restored.

Which one of the following choices is a feedforward statement that establishes a timeframe for the conversation?

[NOT] It's been hard to meet anyone since I started school last week.

Fred's opening is ___________.

[NOT] formal

Impersonal communication involves _________________.

[NOT] sharing personal information [NOT] both b and c

If Jerry wants to have more positive colleague relationships at work, what would be the best thing for him to do after this situation occurs?

[NOT] tell George

Which statement is an example of a positive opening?

"Excuse me Mrs. Patterson, do you have a moment to speak with me?"

Which phrase is an example of effective speaking in a classroom discussion?

"I can understand your feelings, but my research shows that . . ."

Which statement best describes a difference between the two animal rights passages?

"Undercover Farmer" includes fictional elements, and "Youth Activism and Animal Rights" does not.

Which would be an appropriate follow-up question to ask this student? Mr. Shae's class is having a discussion about the writings of Shakespeare. One student says, "One theme found in Romeo and Juliet is that love can cause violence. Although the play is a famous love story, it is actually very violent."

"What are some specific examples of love causing violence in Romeo and Juliet?"

What is the most appropriate way to greet your interviewer Mrs. Mary Jones? "Hey, Mrs. Jones. I hope I get this job! I really need the work." "Hi, Mary. I'm happy to be here. Thanks for seeing me." "Hello, Mrs. Jones. Thank you for meeting with me today." "Hello, Miss Jones. Sorry I'm a little late. Traffic was horrible."

C. "Hello, Mrs. Jones. Thank you for meeting with me today."

Which of the following choices describes an appropriate answer to an interviewer's question? Your answers must be as short as possible. Details are not needed. Your answers should be detailed and involved, with several examples Your answers should be complete but brief and to the point. Your answers should include extra information that will impress the interviewer.

not b. probably c.

A view or judgment not necessarily based on knowledge is a(n)

opinion

Which actions will make a student well prepared for a group discussion? Check all that apply.

reading and reviewing the materials bringing notes to the discussion supporting opinions with evidence responding thoughtfully to others

The best way to find keywords for a cover letter and resumé is to __________.

review the job posting and descriptions of similar postitions

To effectively participate in a group discussion, balance must be maintained between

speaking and listening

To effectively participate in a group discussion, balance must be maintained between _____

speaking and listening

Which best describes the purpose of "Justin Lebo"?

to instruct readers on how to restore a bicycle

Which three factors determine the formality of a discussion?

topic, audience, and purpose

What is not a good question to ask in your interview? How much time is given for sick leave and vacation? What kind of training will I be given? Are there opportunities for advancement? What is the culture like in the organization?

A. How much time is given for sick leave and vacation?

Why should you research the company's mission and goals? You can use this information to show how you will be an asset to the company. This information will tell you whether or not the company is profitable. You can find out about the company's status and success rate by reading this information. It isn't necessary to look at this information.

A. You can use this information to show how you will be an asset to the company.

Why should you be aware of an interviewer's "hidden agenda"? so you can find ways to address them in your answers so you don't fall into the interviewer's trap with the agenda so you don't offend the interviewer by not knowing the agenda so you arrive at the right time during the hidden agenda

A. so you can find ways to address them in your answers

A friend is someone _____________________________.

both b and c

Which would be an appropriate follow-up question to ask this student? Ms. Nichol's class is having a discussion about Greek mythology. One student says, "The influence of the goddess Demeter can be found throughout Greek history and culture. She is the goddess of the harvest as well as the cycle of life."

"What are some ways in which the influence of Demeter can be seen in Greek culture?"

Which would be an appropriate follow-up question to ask this student? Mr. Tyler's class is having a discussion about whether sugary drinks should be sold at an upcoming school event. One student says, "Sugary drinks are not nutritious and can cause many health problems. I think students would enjoy a smoothie bar as a fresh alternative."

"What are the health problems caused by sugary drinks?"

Which detail from "Justin Lebo" best shows that Justin is caring?

"Will you help me fix it up?" he asked. Justin's hobby was bike racing, a passion the two of them shared.

Which conversation uses a nonverbal opening?

1

While both conversations include the five essentials of conversation, which one has an ineffective feedforward and closing?

2

There are ____ steps, or essentials, of interpersonal conversation according to the video lecture.

5

Which student demonstrates active listening skills? The Riverwoods High School Fitness Club class is having a discussion about an upcoming activity. As Timothy shares the itinerary, Taylor takes notes and Wendy looks out the window. Trevor interrupts with a sarcastic remark, which makes Samantha laugh. Anton raises his hand and asks the coach to repeat the time of departure.

Anton and Taylor

How does an assertive communication style help a person be a strong debater?

Assertive communication emphasizes having an opinion that you're willing to defend respectfully, which is what a strong debater does.

Why should you dress professionally and do some research beforehand? You should dress professionally, but research is not needed. Dressing professionally and doing research help you appear confident and competent. You should research, but dress as usual to help them learn who you really are. If you don't do both of these, you will not even be interviewed.

B. Dressing professionally and doing research help you appear confident and competent.

What is not a good approach to a question about your weaknesses? You should avoid using the word "weakness," but answer honestly. You should exaggerate a little in your answer to impress the interviewer. You should show how you've been working to improve in the area you mention. You should avoid trying to make it a positive: "I tend to work too much."

B. You should exaggerate a little in your answer to impress the interviewer.

What is a good way to prepare for the likely request, "Tell me about yourself"? asking a friend to write a paragraph about you and memorizing that cataloging your successes and finding examples that highlight relevant skills surveying your teachers and using their descriptions to write a speech showing them you can "think on your feet" by not preparing anything

B. cataloging your successes and finding examples that highlight relevant skills

What is the purpose of your "list of successes"? to boost your confidence to identify your qualities and skills to give to the employer along with the resumé

B. to identify your qualities and skills

Bailey is participating in a group discussion about family pets. Bailey is anxious to share her experience raising chickens and selling their eggs for extra money. She is so excited that she raises her hand frequently and interrupts others as they speak. Which best describes what kind of listener Bailey is?

Bailey is not a good listener because she makes frequent interruptions.

Which best describes what kind of listener Bailey is?

Bailey is not a good listener because she makes frequent interruptions.

Which fact best supports Kate's opinion? In a discussion, Kate shares her opinion about her ballet class: "I love the way ballet makes me feel! I have become so much stronger and more flexible since I joined the dance studio."

Ballet is a dance form that encourages strong muscles and posture.

Why is it important to reflect on how the interview went after it's over? so you can figure out if you got the job or not so you know what to say when the interviewer calls so you can improve on what didn't go well and think of a better answer so you will remember what you told them if you get the job

C. so you can improve on what didn't go well and think of a better answer

What information can you find in the Occupational Outlook Handbook (OOH)? the value of every company in the same business the company's mission and goals, along with current salaries the job requirements, work environment, and salary range the listing of CEOs with addresses and phone numbers

C. the job requirements, work environment, and salary range

Based on the online content article entitled "Negotiating Family Relationships," what is communal sharing?

Communal sharing is an arrangement by which everyone in the family has autonomy to eat, do, or think according to need or desire.

What is a good response to the question, "What is your biggest weakness?" "I am a perfectionist and find myself disappointed that others aren't as careful in their work." "Weaknesses? Hmmm, gee, I can't think of any. I guess I don't have any weaknesses!" "I find it hard to stay focused sometimes, so I take frequent breaks." "I'd like to work on getting myself better organized. I have been trying out a new system."

D. "I'd like to work on getting myself better organized. I have been trying out a new system."

What is not a reason to research and prepare some questions for the interviewer to answer? It's a way to make the interview more like a conversation and can help put you at ease. It shows your interest in the job and that you have done some research. It gives you a chance to find out more about the position and company. It's a way to impress the interviewer with your expansive vocabulary.

D. It's a way to impress the interviewer with your expansive vocabulary.

Where should you look to find information about the company and position before your interview? in Yellow Pages in the newspaper in the business section on the company website

D. on the company website

What viewpoint is being expressed in the e-mail? Read the e-mail. In the interest of public safety, Griffin Avenue should have a traffic light installed. There have been many traffic accidents recently at Griffin Avenue and 32nd Street. Statistics show that overall traffic in the area has also increased. Installing a traffic signal at Roman Avenue reduced accidents by ten percent, so it is likely that installing one at Griffin Avenue, which has similar conditions, will also result in fewer accidents. At your next council meeting, please consider my suggestion for making this intersection safer.

Due to the number of accidents, the writer feels that Griffin Avenue needs a traffic light.

Ms. Chan's class is having a discussion about the value of school uniforms. As Michael shares some facts, Emery turns away to check the clock. Caleb glances down at his cell phone, and Jonah raises his hand to ask Michael a question. Which student demonstrates active listening skills?

Jonah

Which student demonstrates active listening skills?

Jonah

Kevin is participating in a group discussion about teens and technology. Kevin feels strongly that texting can be a dangerous distraction, especially for teen drivers. When his classmate argues that texting is not a problem for teenagers, Kevin does not interrupt. He makes eye contact with the speaker and takes a few notes of the speaker's argument. Which best describes what kind of listener Kevin is?

Kevin is a good listener because he uses attentive body language and takes notes.

Which best describes what kind of listener Kevin is? Kevin is participating in a group discussion about teens and technology. Kevin feels strongly that texting can be a dangerous distraction, especially for teen drivers. When his classmate argues that texting is not a problem for teenagers, Kevin does not interrupt. He makes eye contact with the speaker and takes a few notes of the speaker's argument.

Kevin is a good listener because he uses attentive body language and takes notes.

Organizations are structured.

True.

Organizations can be small or large groups.

True.

Talk To You Later: Which is the best way to revise the closing?

Warmly,

What is the main reason this e-mail is not appropriate for a formal purpose? Read the formal e-mail. Dear Mr. Townsend, Our neighborhood watch group would like to accept your offer to visit with our group next month. Your proposed presentation addresses many of the issues that are of immediate concern to our group. Given your impressive credentials, we value your input and look forward to your presentation. To solidify the details, please use my contact information below to contact me. Sincerely, Marissa Lee

While the e-mail contains formal language in the body, the salutation is formatted incorrectly and the contact information is missing.

*Which of the following is not a question your group might ask while analyzing the problem? a. Which is the most viable solution? b. How long has this problem existed? c. What are the criteria for our solution? d. What are the limitations?

a. Which is the most viable solution?

All of the following are characteristics of an effective group member, except: a. Develops leadership-oriented structure b. Identifies clear goals c. Gathers and uses information effectively d. Develops a variety of viable options.

a. Develops leadership-oriented structure

All of the following are characteristics of an effective group member, except: a. Develops leadership-oriented structure b. Identifies clear goals c. Gathers and uses information effectively d. Develops a variety of viable options.

a. Develops leadership-oriented structure

*_________________: informal messages that are passed on from person to person a. Grapevine b. Compatible c. Lateral d. Organization

a. Grapevine

All of the following are necessary for being an effective team member, except: a. Only assert your own ideas. b. Communicate, Communicate, Communicate! c. Don't blame others. d. Listen actively.

a. Only assert your own ideas.

The image above is an example of which characteristic of an organization? a. division of labor b. culture c. rules & regulations d. reward & consequences

a. division of labor

Which of the following is not something your group might do while trying to select the best solution? a. look at the problem from every angle b. vote, rank, rate c. build consensus d. compromise

a. look at the problem from every angle

*Which of the following is an example of the rewards & consequences characteristic of an organization? a. pay raise b. time sheets c. pay check d. pay scale

a. pay raise

_________ goals may not be exactly the same, but they still work together for a common good. a. Grapevine b. Compatible c. Lateral d. Organization

b. Compatible

*Company A has beanbag chairs and large tables instead of traditional office furniture. Employees are encourages to play games with each other and think outside of the box. Working together is highly valued. Company B employees wear suits and ties. There is a formal meeting every morning led by the President of the company. Employees are given tasks and expected to complete them on time. Employees work alone instead of on teams. The companies described above are very different when it comes to which characteristic of an organization? a. division of labor b. culture c. rules & regulations d. rewards & consequences

b. culture

A Board approved Safety manual for Airport Security is an example of ___________. a. formal upward message b. formal downward message c. formal lateral message d. informal grapevine message

b. formal downward message

A dress code is an example of which characteristic of an organization? a. rewards & consequences b. rules & regulations c. division of labor d. culture

b. rules & regulations

The _________ is the content or general message of a conversation or what the conversation is about.

business

An organization must have all of the following except _____________. a. structure b. a group of people c. many employees d. compatible goals

c. many employees

You are the group leader and your group is trying to come up with solutions to the problem your teacher has assigned. Kaleel is very vocal and insists that his idea is the best. The others are becoming frustrated. What should you do? a. Kick Kaleel out of the group b. Go tell your teacher that Kaleel is not cooperating. c. Have each member rate all the ideas and use the one most people like best. d. Agree to use Kaleel's idea in order to keep peace in the group.

c. Have each member rate all the ideas and use the one most people like best.

____________: a formal message from people on the same hierarchy level. a. Grapevine b. Compatible c. Lateral d. Organization

c. Lateral

_____________________ entails organizing group activities to encourage the group to take action and get things done. a. reaction-oriented structure b. detail-oriented structure c. action-oriented structure d. group-oriented structure

c. action-oriented structure

*Which of the following is not a part of taking action? a. assigning roles b. following through c. brainstorming d. All of the above are parts of taking action.

c. brainstorming

Your science teacher assigns you to complete a presentation on DNA with a group of fellow students. The project requires writing, drawing, presenting, and creating a model. Your group understands its goal, what should your group focus on now? a. complete research on DNA and identify goals b. brainstorm ideas for presentation and vote c. discover group member skills and assign roles d. none of the above

c. discover group member skills and assign roles

If a maintenance personnel employee made a request for a pay raise to his foreman, he would be making a _____________. a. informal grapevine message b. formal lateral message c. formal upward message d. formal downward message

c. formal upward message

News about the airport closing spread from the public safety manager to the deputy directors to members of airport security to aircraft rescue personnel to administrative assistants and then to the rest of the airport employees. This is an example of which kind of organizational message? a. formal upward b. formal lateral c. informal grapevine d. formal downward

c. informal grapevine

*The common culture of innovative organizations can be described as ________________. a. structured and formal b. informal and organized c. open and playful d. individualistic and success-oriented

c. open and playful

What is the structure of this document?Source: "Before Beginning a FAFSA." FAFSA: Free Application for Federal Student Aid. Federal Student Aid, US Department of Education, 26 Sept. 2010. Web. 2 Nov. 2010.

checklist

Based on the details in this excerpt, which word best describes the garage? When he got it home, he wheeled the junker into the garage and showed it proudly to his father. "Will you help me fix it up?" he asked. Justin's hobby was bike racing, a passion the two of them shared. Their garage barely had room for the car anymore. It was more like a bike shop. Tires and frames hung from hooks on the ceiling, and bike wrenches dangled from the walls.

cluttered

Which type of relationship has the greatest impact on your understanding of who you are or your self-concept?

family

Which type of relationship is responsible for teaching you values and how to communicate?

family

In this scenario the mother forced the sisters to compromise. She assumed that both sisters wanted the same thing for the same reason. What should the mom focus on to improve her family relationships?

family members have different needs

What might be the best response to a cyberbully attack?

ignoring the bully

Which words help create the mood in the excerpt? Check all that apply. Read the excerpt from Warriors Don't Cry. As the evening wore on and the matches got really heated, Grandma India and I would behave as we behaved nowhere else. She would pound the floor with her parasol and shout and wave her fist until her hat was twisted on her head and her churchgoing outfit was rumpled. Once she had even dropped her glasses and broken them in a fit of rage when her tag-team favorites, Mud Mountain and Blue Moon Hog, were counted out by the referee.

pound shout rage

In a group discussion, effective participants

prepare to listen and speak.

Which words from the excerpt evoke a sense of uneasiness? Check all that apply. "Are you all right?" A woman's voice asked. I jumped, surprised at being spoken to. And then I kind of jumped again when I saw who was speaking. Three things hit me at once about the woman sitting down next to me. She was younger than most of the others, closer to my age if not quite as young. And she was pretty. And she was white. I had known that some of the riders would be white, but still it felt strange to speak to her.

strange surprised jumped

Format includes which of the following choices?

text features such as font size, type, and use of boldface or italics

Which part of the letter needs revision in order to be appropriate for a formal letter? Read the formal letter. Jorge Smith 123 Main Street Anytown, IL 12345 Mrs. Parker: Our annual awards banquet will be held in January. We would be honored if you would agree to be our key speaker. Please find all the relevant information in the attached itinerary. We will contact you in a week's time to see if there is any other information you require and to answer any questions you might have. Sincerely, Jorge Smith

the salutation

Based on the details "Youth Activism and Animal Rights," which aspects of "Undercover Farmer" are factual elements? Check all that apply.

the students becoming activists the existence of a factory farm the narrator's disgust at the farm's conditions

Which best describes the overall purpose of "Youth Activism and Animal Rights"?

to convince readers to join a cause

Why does the author most likely include these details? Read the excerpt from "Youth Activism and Animal "Rights." In addition to traditional events like bake sales and car washes, young activists have raised money through more creative means. Many use special occasions, such as birthdays and bar or bat mitzvahs, to ask their friends and families to donate money to animal rights, rather than give gifts.

to emphasize the dedication and generosity of young activists

What is the purpose of the e-mail? Read the prompt for a formal e-mail. Write a letter to the school board in which you propose turning part of the schoolyard into a garden.

to persuade the school board

What is the most appropriate action to take after your interview?

writing a brief note thanking the interviewer and expressing your interest in the position