Organizational Leadership Chapter 8

Which of the following statements is most likely true about active listening?

Active listeners put the sender's message into their own words to improve understanding.

_____ is an effort to attain objectives by attacking or hurting others.

Aggression

_____ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important.

Cause-and-effect diagrams

Which of the following statements about defensiveness is most likely FALSE?

Defensiveness is an unnatural reaction when someone is criticized.

Which of the following is the most important step in conducting a meeting?

Determining if it's necessary

Which of the following is the correct sequence of events according to the systems view of communication?

Intention, expression, reception, interpretation, feedback, and new intentions

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively.

Knowledge

Which of the following is the LEAST likely way to increase assertiveness?

Learning to say "yes" to others more often

Using the example of starting a new exercise program, which of the following would be a restraining force in a force field analysis?

No regular exercise partner

Which of the following would most likely result from too much stress?

Reduced job performance

Which of the following statements is NOT accurate concerning listening?

The best listeners are passive listeners

Leaders who are new college hires most likely fall into which of the following quadrants of the credibility matrix?

Third

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Triggering event; your thinking; feelings and behaviors

Which of the following would be best for managing stress?

Using progressive muscle relaxation techniques

All of the following are guidelines for effectively managing stress EXCEPT:

avoiding exercise late in the day

The degree to which someone tells others something and ensures that they understand what was said is called:

communication effectiveness

A leader in the first quadrant of the credibility matrix has a _____ of trust and a _____ of expertise.

high level; high level

One way to maximize the attendance and benefits of a meeting is to:

make it convenient

_____ is defined as the process by which we perceive and respond to situations that challenge us.

stress

All of the following are ways leaders can improve communication skills EXCEPT:

using constructive sarcasm