ORGC201 Ch. 2-3 Quiz

Which factor reflects the organizational culture in which employees are recognized and rewarded for their achievements, and these elements are valued by the organization? A. Ceremonies B. Metaphors C. Art Decors D. Written Rules

A. Ceremonies

Tim, the manager of a marketing company, is faced with a complication at work. Without a second thought, he calls Luke, one of his team members, and orders him to handle the situation. The manager lists the exact steps Luke should take, but Lie doesn't like being told what to do and immediately feels defensive. What kind of approach did the manager use? A. Controlling B. Flexible C. Manipulative D. Evaluating

A. Controlling ???

__________ statements are usually used by rigid people. A. Declarative B. Conditional C. Superior D. Nonverbal

A. Declarative

A(n) __________ is a gesture that has a direct verbal translation and substitutes for a word or phrase. A. Illustrator B. Emblem C. Regulator D. Artifact

B. Emblem

Tess, a PR professional, was asked to conduct a training session for the interns at her organization. When she began the presentation, the audience was very active. After a while, Tess started to use words and phrases that were commonly used in the PR industry. The audience lost interest in her presentation because they could not understand what she was trying to say. What did Tess do to make the audience lose interest? A. she did not use jargon carefully B. she did not use concrete messages C. she did not use precise words D. she did not use abstract phrases

B. She did not use concrete messages

In an architecture firm, the general manager sits in a glass office and has a secretary who filters his visitors and phone calls. The other staff members sit in cubes. The scenario illustrates an individual's A. Flexibility B. Status C. Responsibility D. Experience

B. Status

When the mayor decides to confront the city's rodent problem by outsourcing it to a firm from another region, she used her power as an elected member. What type of power does the mayor occupy? A. referent B. legitimate C. expert D. reward

B. legitimate

Which power base refers to charismatic leaders who are able to invoke passion due to their magnetic personality among subordinates? A. Expert B. Referent C. Legitimate D. Reward

B. referent

According to which approach to motivation does a leader assume workers are motivated to work hard when they are rewarded for good work and note reward for poor work? A. Behavioral B. human relations C. classical D. human resources

C. Classical

What is the style of leadership called in which power and authority is distributed to employees and managers to provide employee involvement in decision? A. Laisses-faire B. Transformation C. Democratic D. Authoritarian

C. Democratic

The space or distance we maintain while communicating with others is called... A. Edge B. Zone C. Proximity D. Environment

C. Proximity

Jacqueline is the HR manager of a construction company. Every time she speaks, she changes her pitch, volume, and the rate of her voice, so she doesn't sound monotonous. This shows Jacqueline knows the importance of A. Nonverbal messages B. Gestures C. Vocalics D. Verbal Messages

C. Vocalics ??

What type of message allows people to connect with others? A. Declarative B. Superior C. Conditional D. Nonverbal

D. Nonverbal ???

Which type of organizational power arises from having the ability to bestow gifts, money, recognition, or other rewards valued by group members? A. Coercive B. Expert C. Referent D. Reward

D. Reward

When Mike joined as a manger of the research and development team at Bejoun Technologies, he noticed the team members didn't seem motivated. Mike gradually developed a shared vision for the team and energized the organizational culture. He challenged the existing ways of thinking and inspired the group members to express themselves through their work. What type of leadership approach did Mike employ, and how is this approach beneficial. A. Function; his behavior helps the team get the work done and he balances punishments and rewards to his employees B. Situational; his quick-thinking and decisive behavior orchestrates what needs to be done C. Trait; his strong communication and administrative skills facilitated success of the organization D. Transformational; he influences innovation and creativity among his employees

D. Transformational; he influences innovation and creativity among his employees

T/F - A word that can be seen, touched, smelled, or heard is said to be "concrete"

TRUE

Kahil, a marketing CEO, usually arrives at the office before others, catches up on emails and other correspondence, and keeps his office neat and clean. Furthermore, Kahil keeps his door open and encourages suggestions from his team. He leaves the office at 5pm, does not bring work home, and make sure he participates in all workplace activities. How do leaders such as Kahil nonverbally communicate the organization's culture? A. By acting as a role model, coach, and teacher B. By using their criteria to reward others C. By adequately reacting to major events and crises D. By using their criteria to recruit and promote

A. By acting as a role model, coach, and teacher

What helps people draw a picture or complement a verbal message? A. Illustrator B. Regulator C. Emblem D. Artifact

A. Illustrator

Ramon, an influential and popular union leader, voices his concern over families who are dependent on governmental grants. Since Ramon is well-liked by various trade unions, his campaign manages to instigate a countrywide protest, resulting in the government conceding. What type of power did Ramon use? A. Referent B. Legitimate C. Expert D. Reward

A. Referent

When the civil engineer on a team estimates the quantity of steel and concrete required to build a suspension bridge, she uses _______ power. A. expert B. reward C. referent D. coercive

A. expert

Which factors reflect the organizational culture when cues are given through formal and informal communication channels? A. Ceremonies and Metaphors B. Metaphors and Policies C. Stories and Rules D. Written rules and policies

D. Written rules and policies

Which approach to motivation assumes that to motivate people is to give them the tools, support, and conditions they need to solve problems?

Human Resources

Janell, a copy editor in an advertising firm, likes her supervisor, Brita, because she give Janell a lot of autonomy and allows her to set her own work schedules. Janell attributes her creative success to Brita. What type of leader is Brita? A. authoritarian B. democratic C. charismatic D. laissez-faire

D. laisses-faire