OTB Test 2 Review

A goal

A decision maker's actions should be guided by:

High levels of energy, attraction to complexity, openness, intelligence

Creative thinking is enhanced by which of the following?

Reality and Unrest

During the __________________ phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see team fail.

Control and organization

In which stage is the group considered to be mature?

Facilitator

What is a relatively new role for managers in teams?

Command

Which of the following is categorized as a formal group?

High

When cohesiveness is ___________ an norms are highly compatible with organizational goals, productivity is the highest.

Informal Leader

An ___________ is a person who engages in leadership activities but whose right to do so has not been formally recognized.

A decision rule

Anytime a customer voices a complaint about the way the food tastes, the restaurant manager always offers a complimentary meal. This represents:

Divergent

Being able to see differences between situations, phenomena, or events is a creative ability called ____________ thinking.

Convergent

Being able to see similarities between situations, phenomena, or events is a creative ability called ______________.

Performance

Goal specificity is consistently related to:

Symbolic

When a few employees are given a small reward to show that they are appreciated, the reward carries _____________ value.

Bounded rationality

_____________ refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner.

Skill-Based Pay

________________ is a reward system commonly found in team environments, where recipients are required to acquire a set of core abilities

Programmed

It is possible for the same decision to be _____________ for an experienced manager and non programmed for a more junior manager.

Coalition

A _____________ is an informal alliance of individuals or groups formed to achieve a common goal.

Positive reinforcement

A performance bonus is an example of:

Overall organizational goals

A successful MBO program starts with top managers establishing which of the following?

Motivation

According to Herzberg, ______________ factors are intrinsic to the job and increase satisfaction

Physcological

According to Maslow's hierarchy of needs, _________________ needs are people's most basic requirements

Want to be treated fairly

According to equity theory, people:

Loyalty, effort, education, experience

According to the equity theory, an example of an input is:

The illusion of self-direction

According to the human relations approach to motivation, offering employees ________________ is the best way to enhance motivation in the workplace

Evaluate alternatives

According to the rational decision-making approach, what is the fifth step of the decision-making process?

Relatedness

For various reasons, Anne is unable to move ahead into a higher position at work. According to ERG theory, which of the following sets of needs will become more important to Anne?

Have a voice in decisions about their own work

Participation occurs when employees:

Fixed-Interval

Receiving a $10 bonus for every fifth sale is an example of which schedule of reinforcement?

Alternative Workplaces

Telecommuting is an example of an organization using:

Fredrick Herzberg

The Two-Factor Theory was developed by which of the following theorists?

Job specialization

The first widespread model that addressed how individual work should be designed focused on:

Venture Teams

The primary job of __________ is to create new products, processes or businesses.

Profit-sharing program

Which of following distributes a portion of the company's profits to all employees at a predetermined rate?

Flextime

Which of the following is an alternative work arrangement in which an employee is given more control over the times worked on a typical workday?

Control: Measure and Adjust

Which of the following represents the step of the rational decision-making approach in which the outcomes of the decision are compared to the desired:

Two-factor theory

Which theory serves as the basis for job enrichment?

Task Indentity

________ is the degree to which a job requires completion of a whole and identifiable piece of work, according to the job characteristic theory.

Interaction

____________ is an essential component of all groups

Cross-Functional

_____________ group always include members with different areas of expertise

Motivation

_____________ is the set of forces that causes people to engage in a behavior, rather than an alternative behavior