People and Performance Midterm
How many personal strengths exist according to Martin Seligman?
24
When you delegate effectively, no one benefits.
F
Matching job characteristics to an employee's interests, personality, and abilities, so that work is done by people who are well-suited to their jobs is known as ____
person-job fit
Some experts propose that every minute spent in ____ saves 10 minutes in execution.
planning
The most beneficial stress management competency is_____
prevention
When people in the workplace have a _____, they have pride and dignity.
purpose
Work redesign involves altering jobs to increase both the _____ of employees' work experience and their ______
quality; productivity
What type of power depends on the manager's personal characteristics?
referent
Providing _______ of some type is essential for motivation, but can differ widely.
rewards
People are less likely to remember opening and closing comments rather than what comes in the middle.
F
Personality is the set of unseen characteristics that underlie a relatively unstable pattern of behavioral response to people, ideas and circumstances.
F
Research shows that natural talent is directly related to achieving great success in an endeavor, whether it is golfing, scientific research or management.
F
Social capital is about relationships, and it is not essential to the effectiveness and success of a manager.
F
Imagine the following situation: You have to bake a cake. You have milk, eggs and sugar. You are missing on ingredient, flour. Which ingredient is the constraint?
Flour
A manager low on _______ may be insensitive to the needs of other people or stay isolated while working on takes of personal importance.
Relationship building
____means sharing your fears, thoughts, emotions and concepts of yourself with others.
Self-discourse
What is the ability to engage in self-regulating thoughts and behavior to handle difficult or challenging situations?
Self-management
The ability to adjuster behavior relative to shifting demands of work or social situations is called ______
Self-monitoring
What is the term that refers to the process of influencing how others construct meaning and make sense of their environment?
Sensegiving
____ is an individual's physiological, mental, and emotional response to external stimuli that place physically or psychological demands on the individual and create uncertainty and lack of personal control when important outcomes are at stake.
Stress
In the introduction story about John Bearden, what enabled John to discover the productive and nonproductive patterns and preferences of which he was not aware?
Systematic self-inquiry
A person with agility would not get frustrated if someone came by unannounced when he was trying to make dinner.
T
An example of emotional contagion means that if you have a smile on your face, other people will see that and it will improve their mood.
T
An example of self-management is when someone can resist the urge to spend their paycheck immediately in order to save for something they really want, such as a new car.
T
As the bond develops between a coach and coachee, a positive work culture is created where all employees improve their contributions to the employer.
T
Coaching has a different orientation than a traditional approach to management.
T
Engagement means being emotional engaged at a personal level.
T
Managers can shower can employee with extrinsic rewards and still have an unmotivated employee if the person finds the job boring or unfulfilling
T
Managers often find that people are motivated by different types of rewards.
T
Many motivational ideas rest on a foundation of understanding the needs that motivate people.
T
Numerous studies have shown that people are more motivated when they have specific objectives and targets to work toward.
T
Personal constraints typically fall into three basic groups.
T
Root cause analysis is a systematic approach to finding out what the "true" or root cause of a problem is instead of continuing to address symptoms of the problem.
T
Sean has decided to take an immediate solution to a problem that is only 80% effective instead of waiting five months for a solution that is 100% effective. Sean is satisficing.
T
The fundamental challenge of management is to figure out how to get things done with and through other people.
T
To be an ethnical manager, you need to recognize and adhere to ethical values and acknowledge the importance of human meaning, quality and higher purpose.
T
When managers are able to delegate work, they give their subordinates the opportunity to grow, stretch, and learn new skills.
T
Bonnie is the office manager in a large doctor's office. The employees there used to use Styrofoam cups for their coffee, but when Bonnie learned that these are bad for the environment, she bought ceramic coffee mugs for everyone to use instead. Not only does this put less trash in the local landfill, it saves her company money. What kind of behavior does Bonnie's decision illustrate?
ethical
A(n)_____ arises in a situation concerning right or wrong when values are in conflict.
ethical dilemma
In a general sense, _____ is the code of moral principles and values that governs the behavior of a person or group with respect to what is right or wrong.
ethics
Which type of personal approach to problem solving likes to challenge basic assumptions to discover new alternatives?
innovator style
Laurel is a middle manager in her company, but she is friendly with a lot of the top executives in a lot of different departments. She pays attention, asks important questions, and is able to put ideas and action together in away that keeps her well informed about what's happening in the organization. Laurel could best be described as a :
kingpin
________ is essential for coaching, because a change in behavior requires thoughtful intention and practice.
mental preparation
The individual who must make an ethical choice in an organization is the _____
moral agent
According to the step-by-step guide to self-management, the final step is ____
now do it
Jim has an ambiguous, difficult problem. What is the best way for him to pick the better alternative?
using intuition and judgement
Which term would most likely describe an unsuccessful manager?
Arrogant
Which constraint would describe a manager who is too nice?
Being a marshmallow
_____can serve as network mentors and _______ can provide specialized knowledge and insight.
Broker; peripheral
What occurs when people participate in setting goals so they feel a sense of control over their own work and have a better understanding of the goals they are striving towards?
Commitment to the goals
What do manager use to make sure a proposed solution is put into action?
Communication, motivation, leadership skills
What characteristics are include in self-management?
Conscientiousness
Intentional thought about an activity will ____ as the physical act.
Create the same brain signals
Abraham Maslow refers to the mastery of any skill as conscious competence.
F
What is a key requirement of a manager who supervises a group?
ability to motivate others to accomplish goals
Electronic methods decrease the potential for communication errors.
F
Escalating commitment refers to the tendency to drop a project at the first sign of problems.
F
Ethical managers focus on their own needs and goals.
F
Even if people have foundation of self-awareness, understanding who they are and why they behave ineffectively, they still cannot achieve their goals.
F
Having emotional control means that someone will inspire respect and admiration, and will be able to meet challenges and solves problems.
F
Making unethical decisions is one of the best ways you can influence an ethical organization.
F
Managerial coaching is not an important skill for managers who take seriously the responsibility of enchaining the skills, performance, and career options of their direct reports.
F
Managers make things go right when they treat people inequitably.
F
Most people have a very accurate view of themselves.
F
One of the way to maximize your prime time is to check email and scan reports when you feel most energetic.
F
Someone who plays Mr. Spock tends to be very into science fiction and is not in touch with reality.
F
Telephone discussions facilitate the assimilation of broad cues and deep, emotional understanding of the situation.
F
Within organizations, a frequent purpose of a broker is to socialize newcomers to the culture and networks.
F
______ employees care deeply about the organization and actively seek ways to serve the mission.
Fully engaged
______ individuals readily give and receive information and resources to help others work effectively, which saves time and money for the organization.
Hub
Why are options such as flexible work hours, telecommuting and job sharing highly valued by employees?
It enables them to balance their work and personal responsibilities.
Human communication is quite complex and fraught with opportunities for____
Misunderstanding
Two thirds of mergers fail, but many CEOs will still try for a merger and risk millions of dollars because they believe that this one will be the exception. What mistake do these CEOs make?
Overconfidence
Which term means that the manager did not have sufficient training or was in over her head?
Person-job mismatch
_____ is a problem-solving technique that involves asking "why" over and over.
The five why's
Why are kingpins highly influential?
They are trusted by people within the group/organization.
_____behavior pattern has low conflict and is a more balance, relaxed lifestyle.
Type B
_____ occurs when you create a vivid picture in your mind of the action you desire.
Visualization
The ________ that all living organisms share starts with action to feedback to synthesis and then to a new action.
adaptive learning cycle
When people ____, the organization and everyone associate with it will eventually suffer.
are afraid to speak up, find that no one is listening, don't care enough to speak up - all of these.
Manager frequently solve problems______
based on what worked in the past
To channel motivation toward appropriate goals, people have to understand that their ____ is directly related to the outcomes they receive.
behavior and performance
________cannot be duplicated in a written message or even a video.
body language, eye contact, gestures
What do people want from their coaches?
clarity about perfomance
Anitra has been in her job for three years now, and during her last performance review she told her supervisor, Carol Ann, that she would like to get a promotion. Carol Ann gave her several recommendations, such as volunteering to take on more complex projects and offering to get involved in a special problem-solving task force in their department. Carol Ann's actions are an example of:
coaching
What is the medium by which a message is carried from one person to another?
communication channel
Cross-enterprise understanding and _____ are essential to achieving a larger vision.
cooperation
Which life event would cause the most stress?
death of an immediate family member
Samuel has observed that one of his employees, Dani, is quite a perfectionist. She often spends far more time on individual tasks than she should because she's tying so hard to do them perfectly. Samuel knows he can't change this aspect of her personality, but he can teach her to recognize when something is "good enough."
don't try to fix people
What is the final stage in the problem-solving process?
execute a solution
Soft power includes _____. which are based on personal characteristics and interpersonal relationships more than an on position of authority.
expert power and referent power
To be engaged, people need to:
feel that they have the change to learn, grow and advance.
By demonstrating that you make well-informed, sound decisions, you ____ others' confidence in your knowledge and expertise.
increase
When developing alternatives for a solution, which is the first step?
search the environment
Tara is a manger at an insurance company. One of the simple problems she has is knowing when to reorder paper when inventory drops. How should she do this?
set up an automatic reorder when inventory hits that level
Brokers tend to be well-tuned, highly credible, effective translators and
skilled negotiators
Why is it important to building consensus in the early stage of the problem-solving process?
some people feel resistance to a new way of doing things
What is a set of interacting elements that continually affect one another over time and work toward a common purpose?
system
What are key sources of soft power influence?
to be knowledgeable, credible and trustworthy
Which technique for overcoming procrastination uses the idea to set a target date to get a project done if there was not one already imposed?
use deadlines
