Performance Management Exam 2
most important ways technology has influenced training and learning
-provides for greater collaboration -creates a more dynamic learning environment -enhances learner control
Process of Developing a Succession Plan
1. Identify what positions are included in the plan 2. identify the employees who are included in the plan 3. develop standards to evaluate positions 4. determine how employee potential will be measured 5. develop the succession plan review process 6. link the succession plan system with other HR systems 7. determine what feedback will be provided to employees 8. measure the effectiveness of the succession planning process.
Approximately what percentage of large companies deliver a portion of their training online?
50%
Cloud Computing
A computing system that provides information technology infrastructure over a network in a self-service, modifiable, and on-demand model.
Action plan
A written strategy that employees use to determine how they will achieve their short- and long-term career goals
70-20-10 Model
- 70 percent of a leader's development comes from challenging on-the-job experiences - 20 percent of a leader's development comes from personal relationships with others (coaching, mentoring) - 10 percent of a leader's development comes from formal learning experiences (workshops)
Family and Medical Leave Act
Allows employees of government agencies and companies with more than fifty employees to take up to three months of unpaid leave during or after a pregnancy.
augmented reality
Allows trainees see the physical world around them but their view includes virtual media
Which of the following statements is true of learning management systems (LMS)?
An LMS helps companies understand the strengths and weaknesses of their employees, including where talent gaps exist.
behavior modeling
An approach that demonstrates desired behavior and gives trainees the chance to practice and role-play those behaviors and receive feedback
Protean Career
Based on self-direction, with the goal of psychological success in one's work
Expert Systems
Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems
School-to-Work Opportunities Act
Designed to assist the states in building school-to-work systems that prepare students for high-skill, high-wage jobs or future education
internet of things
Devices have embedded computers and sensors, enabling connectivity over the Internet
Which of the following statements is false in the context of diversity programs?
Diversity programs have a large effect on changing behavior.
Which of the following is true of early retirement programs?
Eligibility is usually based on age and years of service.
Which of the following is not measured by the Myers-Briggs Type Inventory (MBTI)?
Emotional stability v. neuroticism
self-assessment
Employees use of information to determine career interest, values, aptitude, and behavioral techniques.
A major reason that companies adopt a learning management system (LMS) is to decentralize management of learning activities.
False
Automation is thought to soon replace jobs requiring complex decision-making processes.
False
Both the NEO Personality Inventory and the Myers-Briggs Type Inventory (MBTI) measure openness to experience.
False
Competencies include knowledge, skills, and abilities but not personal characteristics.
False
Development plans for employees with low potential and low performance should emphasize identifying challenging experiences more in line with their interests.
False
Employers are required to make accommodations for those with disabilities, even when such individuals do not request them.
False
Gamification appeals to Baby Boomers' expectations that learning is quick and available at their fingertips.
False
Gamification involves smart eyewear and camera technology that gives employees hands-free, voice-activated access to procedures and checklists.
False
High-potential employees should participate in mentoring but not coaching.
False
In rapid instructional design (RID), the resources that are devoted to design and delivery of instruction cannot be reallocated.
False
It is estimated that six out of ten current occupations have more than 50% of work activities that can be automated using technology.
False
Most mentoring relationships develop formally in organizations.
False
_____ refers to giving employees the option of choosing when to work during the workday or workweek.
Flextime
_____ learning focuses on well-defined competencies typically trained via lecture and online methods.
Guided Competency
Reality check
Information employees receive about how the company evaluates their skills and knowledge and where they fit into the company's plans
Adventure Learning
Is an experimental learning method that focuses on the development of teamwork and leadership skills through structured activities
Which of the following statements is false?
Jobs involving food service will unlikely be automated.
audiovisual instruction
Media-based training that is both watched and heard.
blended learning
Planned approach to learning that includes a combination of instructor-led training, self-directed study, and/or on-the-job training.
Goal setting
Process of employees developing short- and long-term development objectives
Joint Union-Management Programs
Provide a wide range of services designed to help employees learn skills that are directly related to their jobs --Develop skills that are "portable"- valuable to employers in other companies or industries
Wearable intelligence
Provides smart eyewear/camera technology that gives employees hands free, voice activated access to procedures and checklist.
Rapid Prototyping
Refers to an iterative process in which initial design ideas are proposed and provided in rough form in an online working prototype that is reviewed and refined by design team members
Mobile learning
Refers to training delivered using a mobile device such as a smartphone, netbook computer, or iPad.
Which of the following is NOT one of the major skills and competencies discussed in the chapter needed for trainers to be successful?
Repurposing live instruction to online instruction
Which of the following is true of simulations?
Simulations can safely put employees in situations that would be dangerous in the real world.
Psychological Success
The feeling of pride and accomplishment that comes from achieving life goals.
Which of the following is not considered a best practice regarding 360-degree feedback systems?
The results from such feedback should be used to make compensation decisions.
Which of the following is not characteristic of case studies?
They allow trainees to act out skills.
Which of the following is true of virtual expatriates?
They lack a strong personal relationship with local employees.
_____ is a specification for learning technology that makes it possible to collect data about an employee's or a team's online and face-to-face learning experiences.
Tin Can ADI
Coordination Training
Training a team in how to share information and decision-making responsibilities to maximize team performance.
A Learning Records Store (LRS) can be used to show the relationship between learning experiences and business outcomes.
True
A potential disadvantage of a panel lecture format is that trainees who are relatively naive about a topic may have difficulty understanding important points.
True
Companies can deduct the cost of training as a business expense.
True
In general, large companies deliver more training online compared to small companies.
True
Role plays can be a component of behavioral modeling.
True
The Age Discrimination in Employment Act (ADEA) does not provide protection for individuals under the age of 40.
True
The flipped classroom reverses the traditional learning arrangement by delivering instructional content online outside of the classroom and moving homework into the classroom.
True
Social cyborg
a new type of learner who integrates social networks into the way he/she thinks, learns, and solves problems
career path
a sequence of job experiences that an employee moves along during his or her career
Self-directed learning
a style of learning in which the student takes the responsibility or initiative for his or her learning
A Fitbit in an example of _____.
a wearable
Which of the following is not a career stage discussed in the text?
acceptance
Six Sigma and Kaizen involve principles of _____.
action learning
Suppose you would like to a train a group of managers to enhance their skill in providing employee feedback. Which of the following methods would be least appropriate?
adventure learning
Tin Can API or Experience ADI
an open data specification for connecting experience data with learning tools.
A protean career is _____.
based on the feeling of pride that comes from achieving life goals
Lecture as a presentation method _____.
can be easily employed with large groups of trainees
Which of the following developmental experiences is the most common in organizations?
coaching
learning records store (LRS)
collects and stores all of the learning experiences in the form of statements that can be organized and presented in a meaningful way
_____ best prepares team members to step in and take the place of a member who may temporarily leave the team.
cross training
Which of the following causes overseas assignments to fail?
developing technical skills over cross-cultural preparation
The difference between formal training programs and embedded learning is that _____.
embedded learning focuses on learning on the job on an as-needed basis
Agile Design
emphasizes repeated small steps as a way to develop training more quickly in a way that addresses the needs of the user.
Four stages of careers
exploration establishment maintenance decline
action learning
gives teams or work groups an actual problem, has them work on solving it and committing to an action plan, and then holds them accountable for carrying out the plan
Sector Partnerships
government agencies, industry trade groups that help identify the skills that local employers require and work with community colleges, universities, and other educational institutions to provide qualified employees
Rapid Instructional Design (RID)
group of techniques that allows training to be built more quickly
In a(n) _____ type of simulation, trainees are given a set of business tools and asked to make decisions that will impact the business.
interactive spreadsheet
Electronic Performance Support System (EPSS)
is software that provides just-in-time, on-demand information, guidance, examples, and step-by-step dialog boxes to improve job performance without the need for training or coaching by other people.
____ refers to employees changing jobs, usually between companies, every two to three years.
job hopping
_____ allow companies to track the number of employees who have completed courses.
learning management systems
Age Discrimination in Employment Act
outlaws discrimination against people older than 40 years
Americans with Disabilities Act
prohibits discrimination against the disabled
In the _____ stage of the career management process, employees receive information on how the company evaluates their skills and where they fit into the company's plans.
reality-check
learning management systems
refers to a technology platform tat can be used to automate the admin, development, and delivery of all a company's training program.
Massive Open Online Course (MOOC)
refers to learning that is designed to enroll a large number of learners; is free and accessible to anyone with internet connection; takes place online using videos of lectures, and interactive coursework
bandwidth
refers to the transmission capacity of a network; it is stated in bits per second.
business games
require trainees to gather and analyze information and make decisions that influence the outcome
The use of social media as a learning tool may be ineffective in a company that _____.
requires centralized decision making
Development Planning Systems
self assessment, reality check, goal setting, action planning
_____ refers to the use of information by employees to determine their career interests, values, and aptitudes.
self-assessment
Which of the following methods allows employees to take responsibility for all aspects of learning?
self-directed learning
succession planning
the process of identifying and tracking high-potential employees who will be able to fill top management positions when they become vacant
Lecture
trainers communicate through spoken words what they want the trainees to learn
On-the-job training
training in which new or inexperienced employees learn first through observing peers or managers performing a job and then trying to imitate their behavior
adaptive training
training that customizes or adapts the content presented to the trainee based on their learning style, ability, personality, or performance
Guided team self-correction
training that emphasizes continuous learning and knowledge sharing in teams
In self-directed learning, trainers do not control instruction.
true
Online learning that merely repurposes an effective live training program will usually be ineffective.
true
_____ is a computer-based technology that provides trainees with a three-dimensional learning experience.
virtual reality
