PMG202c - Chap2
A project manager launches a project to streamline a local city's school bus route schedule to reduce the amount of time students are on the bus by 30%. What scenario below demonstrates that the project manager landed at the intended goal? a. The project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%. b. The project manager surveys the team members to ask how they feel about the project success; their feedback is reviewed and determines the next team. c. The project manager hands over the project to the client with all of the plans and documents and considers the project a success. d. The project manager completes the research and development required for the plan and adds another county to compare success rates for the project.
a
As a project manager, you make considerations when building a team. You decide how many people should be on the team, if they have the time to work on the project, and what expertise each team member needs for their tasks. What else should you consider when building a team? a. Team member motivation b. Likelihood of project success c. Degree of project sponsor engagement d. Whether the project has a strong business case
a
As a project manager, you're prioritizing stakeholders with a power grid. One stakeholder has low power and high interest. What level of engagement should the team have with the stakeholder? a. Show consideration b. Monitor c. Manage closely d. Meet their needs
a
As a project manager, you're using the SMART criteria to craft goals for your team. During the process, you ask yourself if a goal is aligned to the organization or the company's goals. Which SMART criteria does this question represent? a. Relevant b. Specific c. Time-bound d. Attainable e. Measurable
a
Email and chat are examples of what type of project management tool? a. Collaboration b. Scheduling c. Progress visualization d. Work management
a
Fill in the blank: A _____ is a document that defines project goals and outlines what is needed to accomplish them. a. project charter b. risk analysis c. cost-benefit analysis d. project schedule
a
Fill in the blank: A project manager creates a project charter _____ a project proposal. a. after b. at the same time as c. as an introduction to d. before
a
Fill in the blank: Deliverables help project managers, team members, and stakeholders _____ and realize the impact of the project. a. quantify b. compare c. rank d. adjust
a
Fill in the blank: Project initiation includes determining resources, documenting key components, and _____. a. solidifying scope b. finalizing budgets c. onboarding the team d. establishing a schedule
a
Fill in the blank: Stakeholder analysis is the process of identifying stakeholders and grouping them by _____. a. interest and influence b. seniority and experience c. availability and participation d. talents and skills
a
Fill in the blank: The difference between a goal and a deliverable is that the goal is the desired outcome of the project and the deliverable is a _____ of the project. a. tangible outcome b. success criteria c. SMART method d. progress
a
Fill in the blank: The goal of a project helps to determine the _____. a. deliverables b. presentation c. stakeholders d. culture
a
Fill in the blank: _____ are the first thing a project manager needs to consider during the initiation phase. a. Goals b. Resources c. Planning d. Success criteria
a
How will you quantify if you're landing a project at its intended goal? a. Check if the project meets the initial success criteria b. Ask the clients if they're happy with the result c. Solicit stakeholders for their opinions d. Send out feedback surveys to team members
a
Imagine that a university hires a construction company to build a new library. Before starting, the project manager outlines the building materials the project needs. They also outline the roles and amount of workers to hire. Which key component of project initiation does this scenario concern? a. Resources b. Deliverables c. Success criteria d. Scope
a
What is the first step in a stakeholder analysis? a. List the stakeholders impacted by the project b. Determine each stakeholder's level of influence c. Determine each stakeholder's level of interest d. Assess each stakeholder's ability to participate and find ways to involve them
a
Which of the following best describes what a living document means? a. A document that evolves as the project progresses b. A document that is updated from project to project c. A digital document stored in the cloud d. A document that has been shared with the team
a
Which of the following indicate whether a project manager accomplishes what they set out to do? a. Success criteria b. Accuracy standard c. Deviation criteria d. Launch standard
a
Which of the following is an adoption metric? a. A 35% increase in first-time customers. b. A 20% increase in the amount of tasks completed. c. Double the amount of time participating within an app. d. An increase in customer satisfaction score.
a
Which stakeholders are indirectly impacted by a project's success? a. Secondary stakeholders b. Minor players c. Key players d. Primary stakeholders
a
Which term refers to identifying stakeholders and grouping them by interest and influence? a. Stakeholder analysis b. Stakeholder monitoring c. Stakeholder buy-in d. Steering committee meeting
a
Who is accountable for the project, ensures that it delivers the agreed-upon value, and may also fund the project? a. The project sponsor b. The client c. The primary stakeholders d. The project manager
a
You expect that a project will bring in $15,000 USD in revenue per year. You estimate it will cost $10,000 up front. You also estimate costs of $100 per month for the first 12 months, which equals $1,200 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project's return on investment (ROI) after the first 12 months? a. (15,000 - 11,200) ÷ 11,200 = 34% b. (15,000 - 10,000) ÷ 11,200 = 45% c. (15,000 - 11,200) ÷ 15,000 = 25% d. (11,200 - 10,000) ÷ 15,000 = 8%
a
Collaboration tools allow teammates to do what two tasks? a. Check in with each other efficiently b. Comment on topics related to the project c. Demonstrate an overview of the project d. Visualize the team's progress
a, b
Collaboration tools such as email or chat allow teams to do what tasks? Select all that apply. a. Check in on project tasks b. Work collectively and closely with other team members c. Plan the budget d. Visualize project task completion
a, b
Which of the following are typical responsibilities of project team members? Select all that apply. a. Take on multiple project tasks b. Carry out day-to-day project tasks c. Provide technical expertise d. Initiate the project
a, b, c
Which of the following responsibilities typically belong to the project manager? Select all that apply. a. Control change and monitor project quality b. Develop the project management plan c. Direct project work and report on progress to stakeholders d. Sign off on the budget
a, b, c
Which three of the following responsibilities can belong to the project sponsor? a. Play a key leadership role throughout the project. b. Ensure that the project delivers the agreed upon value to the business. c. Fund the project. d. Plan and organize the project.
a, b, c
Why is it important to initiate a project? Select all that apply. a. Determine if the project's benefits outweigh the costs b. Provide a strong foundation and set the stage for success c. Solidify the scope of a project d. Help the project manager establish a good reputation
a, b, c
How does stakeholder analysis benefit a project? Select all that apply. a. Gets the right people involved at the right time b. Builds partnerships necessary for project success c. Lowers project costs d. Helps the project team avoid surprises
a, b, d
Which of the following could be considered intangible benefits? Select all that apply. a. Customer satisfaction b. Brand perception c. Income earned d. Employee satisfaction
a, b, d
Which of the following people are likely to be primary stakeholders in a project? Select all that apply. a. The project client b. The project team c. Business competitors d. The project sponsor
a, b, d
Which three of the following situations can lead to role confusion on a project? a. When workloads are unbalanced b. When team members perform overlapping work c. When only one person is designated as accountable d. When ownership of decisions is unclear
a, b, d
A spreadsheet is a versatile tool that helps a project manager to do what? Select all that apply. a. Manage budgets b. Track tasks c. Communicate with teammates d. Build charts e. Create timelines
a, b, d, e
In which of the following scenarios does the project manager implement documentation well? Select all that apply. a. The key stakeholder determines they want to add a feature to the product in development. The project manager includes this update in the project charter and communicates it to the team. b. Because the project manager doesn't have all the project's details, they ask a current team member to onboard the new team member. c. The project manager shares the project timeline on a cloud-based document sharing program. d. A stakeholder talks with two different team members and receives conflicting information on a vendor. They cannot find information about the vendor in the shared document drive.
a, c
Who does the project manager need to get approval from before indicating a Go for the project? Select all that apply. a. Key stakeholders b. Vendors c. Project sponsor d. Project team members
a, c
Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors. What can help prevent project scope creep in this scenario? Select all that apply. a. Get clarity on project requirements. b. Go along with the member's suggestion. c. Make project plans visible. d. Create a plan for dealing with out-of-scope requests.
a, c, d
Digital documents, such as Google Docs or Microsoft Word, help a project manager complete what three tasks? a. Create agendas b. Chat efficiently with the team c. Outline project scope and next steps d. Track and review team processes
a, c, d
Suppose that you're starting as a project manager for a new client. What three strategies can you use to decrease the likelihood of scope creep and make the project a success? a. Set ground rules and expectations for client involvement once the project begins. b. Keep complicated documents from the client because you don't want to confuse them. c. Ask for constructive criticism on the initial product proposal. d. Show the client the details of what you're going to create and how much it will cost.
a, c, d
Which of the following statements are true of RACI charts? Select all that apply. a. Define project roles and responsibilities to ensure efficiency b. Record the level of risk stakeholders bring to the project c. Assess each stakeholder's ability to participate and build necessary partnerships d. Determine which stakeholders are responsible for which tasks
a, d
Work management tools primarily help a project manager complete what two tasks? a. Track and visualize the team's progress b. Quickly communicate with team members c. Build documents, such as meeting agendas d. Assign roles to team members
a, d
As a project manager, you make considerations when building a team. You decide how many people should be on the team, if they have the time to work on the project, and if they have a personal incentive to work on the project. What else should you consider when building a team? a. Team member communication preferences b. Necessary skills for the project c. Degree of stakeholder engagement d. Likelihood of project success
b
Consider the following scenario: The Director of Product requests that the project manager do what they can to finish the project early. However, the Director also states that they cannot spend any additional funds. Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product's request? a. Change the team b. Change the project scope c. Change the budget d. Change the project goal
b
Fill in the blank: A cost-benefit analysis weighs the potential value of a project against money, resources, and _____ required. a. competitors b. time c. policies d. expectations
b
Fill in the blank: If the project has a _____, then it may be worth it for the team to learn a more sophisticated project management tool. a. short timeline b. large scope c. new project sponsor d. few deliverables
b
Fill in the blank: Project managers need to ensure project information is _____ through formal documentation, such as email, a presentation, or a digital document. a. available only to stakeholders b. easily accessible to everyone c. available only to team members d. easily accessible to the public
b
Fill in the blank: Project managers use tools to manage _____, which typically include the project's budget, people, and materials. a. project charters b. project resources c. project proposals d. project timelines
b
Fill in the blank: _____ are gains that are not quantifiable. a. Yearly profits b. Intangible benefits c. Ongoing costs d. Quarterly income
b
Suppose as a project manager you're receiving requests from stakeholders to add new features to the product you're developing. How would you deal with this external scope creep? a. Ignore the requests because the project is already underway. b. Agree on who can make formal requests and how your team will evaluate and act on those requests. c. Take a team vote to decide if the team should add the new feature to the product. d. Implement the initial stakeholders requests and then ban all future requests.
b
What does the acronym RACI stand for? a. Responsible, Appeased, Consulted, Interested b. Responsible, Accountable, Consulted, Informed c. Responsible, Accountable, Considered, Interested d. Responsible, Accountable, Considered, Informed
b
What is part of a project launch? a. Defining and managing the project scope. b. Presenting the final deliverable to the client. c. Measuring the success of the project. d. Budgeting the deliverables for success.
b
Which of the following scenarios best represents a project that is going out-of-scope? a. The deliverable to present your project's pre-launch event at a three-day, in-person conference is now an online conference. The switch reduces the costs associated with event space, travel, and people resource time. b. During the project weekly meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD. c. The manufacturer of one of the project deliverables just lost power after a large storm. They don't expect to be in production for one week, delaying the project timeline. d. During the project weekly meeting, the project manager learns the main vendor will increase the cost of raw materials by 20% due to an international shortage.
b
Who is responsible for overseeing the scope, schedule, budget, and quality of a project? a. Project sponsor b. Project manager c. Product lead d. Primary stakeholders
b
Which of the following activities are steps in a stakeholder analysis? Select all that apply. a. Determine which stakeholders should be excluded from the project b. Assess each stakeholder's level of interest and influence c. List the stakeholders impacted by the project d. Assess each stakeholder's reputation and level of experience
b, c
Which of the following demonstrates a project manager keeping the project in scope? Select all that apply. a. The key stakeholder has had to meet with the project manager several times to define the project scope. The project manager is delaying meetings and is unclear about project tasks. b. The key stakeholder and the project manager clearly define the project scope in the initial planning stage. The project manager documents all the details to be referred to throughout the project life cycle. c. The key stakeholder meets with the project manager to set the scope and deliverable agreements in writing. The project manager keeps the key stakeholder informed while communicating with project team members. d. The key stakeholder clearly states the project needs to be completed in six months and must stay within scope. The project manager has not been able to keep the project on schedule and has yet to inform the key stakeholder of the delay.
b, c
Which of the following demonstrates a project manager keeping the project in scope? Select all that apply. a. The key stakeholder has had to meet with the project manager several times to define the project scope. The project manager is delaying meetings and is unclear about project tasks. b. The key stakeholder meets with the project manager to set the scope and deliverable agreements in writing. The project manager keeps the key stakeholder informed while communicating with project team members. c. The key stakeholder and the project manager clearly define the project scope in the initial planning stage. The project manager documents all the details to be referred to throughout the project life cycle. d. The key stakeholder clearly states the project needs to be completed in six months and must stay within scope. The project manager has not been able to keep the project on schedule and has yet to inform the key stakeholder of the delay.
b, c
A project charter adds value to projects in what three ways? a. Includes a plan to mitigate potential risks b. Sets up a framework for what project work the team needs to do c. Helps project managers communicate project details to others d. Allows project managers to get organized
b, c, d
The objective for a car company is to launch a new series of cars. Which three of the following could be examples of key results? a. Create a best-in-class midsize sedan. b. Improve the customer satisfaction survey score by 15%. c. Distribute 98% of the product on time to dealerships. d. Meet production deadlines 95% of the time.
b, c, d
What details should be in your project charter? Select all that apply. a. Stakeholder analysis b. Project goals c. Deliverables d. Scope e. Detailed project plan
b, c, d
Why is it important for a project manager to properly document a project? Select all that apply. a. Proper documentation ensures nothing in the project can go wrong. b. Proper documentation can pave the way for the success of the project within the time constraints. c. Without proper documentation the team members may receive conflicting information about the project. d. Proper documentation helps communicate any changes to the project's scope.
b, c, d
Which stakeholders benefit directly (not indirectly) from a project's success? Select all that apply. a. Secondary stakeholders b. Key players c. Minor players d. Primary stakeholders
b, d
As a project manager, you're prioritizing stakeholders with a power grid. One stakeholder has high power and low interest. What level of engagement should the team have with the stakeholder? a. Show consideration b. Monitor c. Meet their needs d. Manage closely
c
As a project manager, you're using the SMART criteria to craft goals for your team. During the process, you ask yourself if your team can misinterpret a goal. Which SMART criteria does this question represent? a. Attainable b. Measurable c. Specific d. Relevant e. Time-bound
c
Consider the following scenario: A new company project isn't going well. The company hires outside evaluators to review the project. The evaluators tell the company that its plan has too many delays and that the company won't be able to complete the project on time. They also identify one issue causing a delay is the company and the investors (stakeholders) have different expectations of what the completed project should be. What step could the company have taken to avoid scope creep? a. Require more detailed bids from the evaluators in writing. b. Hire a different organization to review the project. c. Have stakeholder involvement before the project begins. d. Make the investors adopt the company's project expectations.
c
Consider the following scenario: The Director of Product requests a project cost reduction of 25%. However, they also state that the product's final result needs to look and function as originally agreed with no additions to project workload. Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product's request? a. Change the project goal b. Change the team c. Change the timeline d. Change the project scope
c
Does the project sponsor fund the project? a. Yes. The project sponsor plays a vital leadership role, which always includes funding the project. b. No. The project sponsor plays a vital leadership role but does not fund the project. c. Sometimes. The project sponsor plays a vital leadership role, which sometimes includes funding the project.
c
Fill in the blank: Objectives and Key Results (OKRs) combine both a goal and a _______ to determine a measurable outcome. a. vision b. budget c. metric d. consensus
c
Fill in the blank: The goal of a project helps to determine the _____. a. stakeholders b. culture c. deliverables d. presentation
c
How will you quantify if you're landing a project at its intended goal? a. Send out feedback surveys to team members b. Solicit stakeholders for their opinions c. Check if the project meets the initial success criteria d. Ask the clients if they're happy with the result
c
Suppose as a project manager you receive a request from a team member to change a process they believe will make their work more efficient. However, you know that the change may increase the workload for other team members and extend the project's completion date. How do you best address this potential internal scope creep? a. Request from stakeholders an additional team member to take on the additional work. b. Try it out as a test because the team member making the request has seniority. c. Remind the team that any process changes will change project scope and may create unknown risks for the project. d. Ask the team member who requested the change to take on the additional work from affected team members.
c
What is the main benefit of making a RACI chart? a. Helps set SMART goals b. Assesses each stakeholder's ability to participate and build necessary partnerships c. Determines which stakeholders should fill which roles during a project d. Illustrates all of the potential risks and opportunities for success
c
What's a main difference between the adoption and engagement metrics? a. Adoption replaces a business metric. Engagement compliments other business metrics. b. Adoption requires more expensive tools. Engagement requires less expensive tools. c. Adoption is generally a one-time occurrence. Engagement is ongoing. d. Adoption is an external metric. Engagement is an internal metric.
c
When developing the project charter, who does the project manager typically work with? a. the customer only b. stakeholders only c. teammates and stakeholders d. teammates only
c
Which are examples of work management tools? a. Microsoft PowerPoint, Keynote, and Google Slides b. Email and chat c. Asana, Basecamp, and Trello d. Microsoft Word and Google Docs
c
Which of the following is an engagement metric? a. Double the amount of initial orders. b. Number of new customer sign-ups for a subscription. c. A 20% increase of participation time within an app. d. A 35% increase of first-time customers.
c
You expect that a project will bring in $25,000 USD in revenue per year. You estimate it will cost $12,000 up front. You also estimate costs of $200 per month for the first 12 months, which equals $2,400 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project's return on investment (ROI) after the first 12 months? a. (25,000 - 12,000) ÷ 14,400 = 90% b. (25,000 - 12,000) ÷ 12,000 = 108% c. (25,000 - 14,400) ÷ 14,400 = 74% d. (25,000 - 14,400) ÷ 12,000 = 88%
c
What two questions can a project manager ask to determine a project's costs? a. What value will the project create? b. How will the user experience be improved? c. What are the ongoing project costs? d. How much time will people have to spend on the project?
c, d
Which two of the following are examples of success criteria? a. Create a new product feature that will satisfy customers. b. Implement a training service to meet company objectives. c. Deliver training to all appropriate teams to ensure at least 98% of the teams are using the new tool. d. Meet company-wide objective of $50M in revenues.
c, d
Why is it important to perform a cost-benefit analysis during the initiation phase? Select all that apply. a. To set up a framework for what project work the team needs to do b. To add up the expected value, or benefits, of a project c. To outline project goals and how to accomplish them d. To compare the project benefits to the costs
c, d
A project manager needs a tool to assign tasks and help visualize the team's task progress. Which tool type should they choose? a. Chat b. Email c. Shared documents d. Work management
d
As a project manager, you make considerations when building a team. You decide how many people need to be on the team, what expertise each member will need to complete their tasks, and if they have a personal incentive to work on the project. What else should you consider when building a team? a. Whether the project has a strong business case b. Degree of stakeholder engagement c. Team member communication preferences d. Team member availability
d
As a project manager, you need to update your project charter with a statement about the tangible outcome of the project. In which section of the project charter does this information go? a. Business case b. Benefits c. Project scope d. Project deliverable
d
Consider the following scenario: The Director of Product requests the project manager to add a new product feature. However, they also state that the team cannot push back the project delivery date. Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product's request? a. Change the project goal b. Change the team c. Change the timeline d. Change the budget
d
Fill in the blank: For small projects, project managers should typically use _____. a. highest-rated tools b. more sophisticated tools c. recently-created tools d. simple and straightforward tools
d
Fill in the blank: Since the project manager uses the project charter throughout the project, it acts like a _____ for the project. a. bank b. storage unit c. main communication channel d. compass
d
Imagine that the main supplier for a construction project runs out of steel girders and needs to obtain more to complete the order. Which key component of project initiation does this scenario concern? a. Goals b. Scope c. Deliverables d. Resources
d
Imagine you're the project manager of a new grocery delivery service. You meet with stakeholders to decide how to measure project success. Which project initiation component are you trying to determine? a. Goals b. Resources c. Scope d. Success criteria
d
Imagine you're the project manager of a new grocery delivery service. You meet with the owners to discuss what outcomes they'd like to ultimately achieve with the project. Which project initiation component are you trying to determine? a. Resources b. Budget c. Scope d. Goals
d
The project sponsor requests a report on the current budget needs of a project. They would like to review a detailed breakdown of costs. Which type of tool would be best to use to meet the project sponsor's request? a. Scheduling software b. Visualization cards c. Chat d. Spreadsheets
d
The project sponsor requests a report on the current budget needs of a project. They would like to review a detailed breakdown of costs. Which type of tool would be best to use to meet the project sponsor's request? a. Visualization cards b. Scheduling software c. Chat d. Spreadsheets
d
What is the purpose of a stakeholder analysis? a. Determine which stakeholders to exclude from a project b. Talk to stakeholders and learn about their interests c. Meet with stakeholders to make major project decisions d. Identify stakeholders and determine their involvement in a project
d
When calculating a cost-benefit analysis for a project, what do you call gains that are not quantifiable? a. Ongoing costs b. Yearly profits c. Quarterly income d. Intangible benefits
d
Which of the following is true about Objectives and Key Results (OKRs)? a. OKRs are mainly for team-based metrics and not for individuals. b. OKRs are rarely used to determine a project's success criteria. c. There are typically 2-3 objectives for every key result. d. Adoption and engagement are often used as metrics to measure results.
d
Which of the following is true of someone who is accountable in a RACI chart? a. Gives feedback according to their subject matter expertise b. Carries out the work to complete the tasks c. Learns about tasks when they are complete d. Ensures the work gets completed
d
Which of the following scenarios best represents project launch? a. The client agrees to the initial timeline and budget. b. The project manager works with stakeholders to develop project goals and deliverables. c. The website development team researches a specific audience through sales data analysis. d. The project team releases a new product.
d
Which scenario demonstrates project landing? a. The project manager considers positive feedback from the project sponsor as enough evidence to assume success and reports the project complete. b. The Director of Product requests to reduce the budget by 25% but the final outcome still needs to look and function as originally agreed. c. The car company Janco launches a new car series called the Cruiser ST. The launch is successful and all the dealerships request more models. d. The project manager checks back on the project in five years to see if the training program produces a 20% increase in the county's recycling rate.
d
Who uses technical and interpersonal skills to carry out day-to-day project tasks? a. Project manager b. Project sponsor c. Secondary stakeholders d. Project team members
d
As a project manager, you're using the SMART criteria to craft goals for your team. During the process, you create goals that are a little challenging, but also encourage growth. In this instance, which SMART criteria are you using? a. Specific b. Relevant c. Time-bound d. Measurable e. Attainable
e
