PMP Chapter 8

Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities

3.4

_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization

Benchmarking

An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram

analyze

A(n) _____ is any instance where the product or service fails to meet customer requirements.

defect

Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.

define

Performing quality assurance is a subprocess of the _____ process of project quality management.

executing

A _____ is a standard of measurement in quality management.

metric

Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management.

monitoring and controlling

A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).

normal distribution

The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems

six 9s of quality rule

_____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization

ISO 9000

_____ addresses the ease of performing maintenance on a product

Maintainability

_____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

Appraisal cost

_____ means that a product can be used as it was intended.

Fitness for use

Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____.

DMAIC

_____ correct(s) or prevent(s) further quality problems based on quality control measurements.

Process adjustments

_____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.

Rework

_____ involves choosing part of a population of interest for inspection

Statistical sampling

____ is an independent test performed by end users prior to accepting the delivered system

User acceptance testing