PMP Course: Executing Pt. 1 (Direct & Manage Project Work, Manage Quality)

Direct and manage project work

-Performing the work defined in the project management plan -involves managing people and keeping them engaged, improving the processes, requesting changes, and implementing approved changes

manage quality

-The process of translating the quality management plan into executable quality activities that incorporate the organization's quality policies into the project. -also called quality assurance -confirm quality processes used are meeting the quality objectives

issue log

-a record of all the issues/problems you have encountered on the project -all issues are described, assigned, prioritized, and addressed

preventive action

-fixing future errors -questions if everything is aligned with the project plan

corrective action

-fixing past errors -realigns the project performance

lessons learned register

-gathered throughout the project, not just at the end -updated whenever new knowledge within the project is discovered by any stakeholder

work performance data

-information on the status of the deliverables -is it tracking positive or negative against the plan/baseline (cost/durations) -work completed, start/end dates of activities, # of change requests, # of defects

quality improvement methods

Find ways to improve the quality processes

Problem Solving

Finding solutions to problems. Identifying the problem, determining what's causing it, looking at possible solutions, selecting a solution, and verifying that it solves the problem

tacit knowledge

Knowledge contained in people's heads (experience, thinking)

defect repair

Modify a nonconforming product or result

Matrix diagram

Tool for manage quality A data analysis table that shows the strength between variables and relationships in the matrix.

cause and effect diagram

Tool for manage quality tells the causes of defects also known as Ishikawa or Fishbone

Affinity Diagram

Tool for manage quality A group creativity technique that allows large numbers of ideas to be classified into groups for review and analysis.

flowcharts

Tool for manage quality show you a graphical representation of the process and any room for improvements

Audits

Tool used for managing quality -Identify all best practices are being executed -Identify all short comings and gaps in the process

Design for X

Tool used for managing quality Used by engineers in order to design a particular aspect of a product

manage project knowledge

Using existing knowledge and creating new knowledge to achieve the project's objectives and contribute to organizational learning (explicit and tacit knowledge)

Pareto Chart

a bar graph whose bars are drawn in decreasing order of frequency or relative frequency

scatter diagram

a graph that shows the degree and direction of relationship between two variables

deliverables

any product, service, or result required to complete the project

explicit knowledge

can be formally documented and shared (data, documents, records)

change requests

corrective action, preventive action, and defect repair are all actions that have to do with _______ _________

quality reports

output of manage quality report generally includes information about quality issues on the project and recommendations on how to improve the processes being used

test and evaluation documents

output of manage quality these documents generally take the form of a checklist that can be used when checking the quality of deliverables

information management

the collection, storage, dissemination, archiving, and destruction of information

knowledge management

the sharing of knowledge between stakeholders on a project. Used to foster project interactions. Networking, workshops, meetings

Histogram

tool for manage quality bar charts that show the distribution of numerical data Pareto Diagram (use the principle of 80/20)