PMP Part 3

b. Responsibility assignment matrix

A new employee of the company is assigned to work on a project that is in the early planning processes. She has to decide today if she will accept the assignment to the project or whether she wants to be assigned to a different project. However, the project manager is not at work and is not reachable. Where can the team member look to help her determine what work she is given on the project? Select one: a. Activity definitions b. Responsibility assignment matrix c. Job descriptions d. Project management plan

e. B and C

A newly formed project team typically exhibits which of the following characteristic(s)? Select one: a. Clear channels of authority b. Power struggles c. Mistrust d. All of the above e. B and C

a. Synchronize objectives

A project manager for the seller is told by her management that the project should do whatever possible to be awarded incentive money. The primary objective of incentive clauses in a contract is to Select one: a. Synchronize objectives b. Help the seller control costs c. Reduce costs for the buyer d. Reduce risk for the seller by shifting risk to the buyer

a. Formal written communication

A project manager has a project team consisting of people in four countries. The project is very important to the company, and the project manager is concerned about its success. The length of the project schedule is acceptable. What type of communication should he use? a. Formal written communication b. Informal written communication c. Formal verbal communication d. Informal verbal communication

b. What each team member wants to get out of the project.

A project manager is assigned to a new project and is supplied with a preselected team. What is the FIRST thing the project manager should find out about the team? Select one: a. Each team member's favorite color. b. What each team member wants to get out of the project. c. Each team member's project activities. d. Each team member's role in the project management plan.

a. 10

Communication is key to the success of a project. As the project manager, you had three stakeholders with whom you needed to communicate. Therefore, you had six channels of communications. A new stakeholder has been added with whom you also need to communicate. How many communication channels do you have now? a. 10 b. 12 c. 7 d. 16

b. Administer Procurements

Managing the relationship with the seller is the primary goal of which of the major procurement management processes? Select one: a. Close Procurement b. Administer Procurements c. Negotiation d. Bidders Conference e. Source Selection

d. Some stakeholders were not identified.

The project has been going well except for the number of changes being made. The product of the project is being installed into seven different departments within the company and will greatly improve departmental performance when operational. The team has selected the appropriate processes for use on the project. The project manager is a technical expert and has been trained in communications and managing people. Which of the following is the most likely cause of the project changes? a. The project manager was not trained in understanding the company environment. b. The project should have used more of the project management processes. c. The project should have more management oversight since it will result in such great benefits to the company. d. Some stakeholders were not identified.

e. Time and materials

The seller is paid a preset amount per unit of service and the total value of the contract is a function of the quantities needed to complete the work. This is an example of what kind of contract? a. None of these answers are correct b. Cost plus incentive c. Fixed price d. Lump sum e. Time and materials

c. Cost risk is lower

The sponsor and the project manager are discussing what type of contract the project manager plans to use on the project. The sponsor points out that the performing organization spent a lot of money hiring a design team to come up with the design. The project manager is concerned that the risk for the buyer be as small as possible. An advantage of a fixed-price contract for the buyer is a. There is little risk b. Risk is shared by all parties c. Cost risk is lower d. Cost risk is higher

a. Make-or-buy decisions

Which of the following activities occurs during the Plan Procurements process? Select one: a. Make-or-buy decisions b. Answering seller's questions about the bid documents c. Advertising d. Proposal evaluation

c. Interactive

Which type of communication includes meetings, phone calls, and video conferencing? Select one: a. Push b. Pull c. Interactive d. Stakeholder

e. All of the above

A barrier to effective team building is(are) Select one: a. Project manager credibility b. Communication problems c. Project personnel selection d. Lack of upper level management support e. All of the above

d. Get the stakeholder involved in the project as early as possible.

A particular stakeholder has a reputation for requesting many changes on projects. You'll be working with this stakeholder, as you've just been assigned as project manager of a project with which he'll also be involved. The newly approved project will create a website that has a couple of features the stakeholder's clients will use. However, the clients in this business unit will use the site only occasionally. What is the best approach you can take at the beginning of the project to manage this situation? a. Say no to the stakeholder a few times to dissuade him from submitting more changes. b. Ask that the stakeholder be changed to one who will better represent those using the core functionality of the new website. c. Talk to the stakeholder's manager to find ways of directing the stakeholder's activities to another project. d. Get the stakeholder involved in the project as early as possible.

d. The project manager and the stakeholder

A primary goal of your project is to decrease the amount of time it takes for service technicians to help customers resolve issues via an online chat function. The current process includes correctly verifying client authentication information, assessing the problem, and then solving it. The team thinks a technical fix is needed to improve the chat functionality to support the goal of decreasing the time required to resolve customer problems. The customer service representatives think the process is at fault. A few team members have also expressed concern that the customer service representatives are interfering with their work by trying to take on a larger role than is appropriate for the project. The tension among stakeholders is escalating, and leadership is concerned. There has been discussion about who should assign roles for the project. The role of each stakeholder is determined by: a. The stakeholder and the sponsor b. The team and the project manager c. The project manager and the sponsor d. The project manager and the stakeholder

d. Stakeholder analysis

A project manager on a multinational website implementation project is at a party and talks to friends who will be heavy users of this new website when the project is complete and the site is rolled out. They describe some annoying aspects of the current website. The project manager takes this feedback to the sponsor and encourages design and scope changes. Which of the following best describes what the project manager has done? Select one: a. Integrated change control b. Scope planning c. Scope validation d. Stakeholder analysis

b. Have the stakeholders periodically review the list of project requirements.

A project manager wants to more extensively involve the stakeholders on the project. The project team is collocated, so face-to-face communication with these stakeholders is usually possible, although not all external stakeholders are available to meet in person. Which of the following would be the best way for the project manager to involve the stakeholders more extensively? a. Send status reports to the stakeholders. b. Have the stakeholders periodically review the list of project requirements. c. Update the stakeholders on the status of all project changes. d. Invite the stakeholders to attend project status meetings.

d. Talk to the functional manager about releasing him from the team.

A resource assigned to your project contacts you, trying to get off the team. He knows an important project in his department is going to be approved and will take place at the same time as yours. He wants to work on the other project. Under the circumstances, what is the BEST thing to do? Select one: a. Keep him if he is a valuable resource. b. Wait until the last minute to see if the other project is approved. c. Release him after he finds a suitable replacement. d. Talk to the functional manager about releasing him from the team.

c. Activity and resource

A responsibility assignment matrix includes which two data points? Select one: a. Activity and calendar date b. Resource and usage each month c. Activity and resource d. Resource and time estimate

a. Issue a default letter.

A seller is awarded a contract to build a pipeline. The contract terms and conditions require a work plan to be issued for the buyer's approval prior to commencing work, but the seller fails to provide one. Which of the following is the BEST thing for the buyer's project manager to do? a. Issue a default letter. b. Issue a stop work order to the seller until a work plan is prepared. c. File a letter of intent. d. Develop the work plan and issue it to the seller to move things along.

d. Starting over with a new contract

A seller is working on a cost reimbursable (CR) contract when the buyer decides he would like to expand the scope of services and change to a fixed price (FP) contract. All of the following are the seller's options EXCEPT Select one: a. Completing the original work on a cost reimbursable basis and then negotiating a fixed price for the additional work b. Negotiating a fixed price contract that includes the work c. Completing the original work and rejecting the additional work d. Starting over with a new contract

b. Expectation

A stakeholder's belief about or mental picture of the future is a(n) Select one: a. Constraint b. Expectation c. Requirement d. Heuristic

b. Qualify the risk.

A system development project is nearing project closing when a previously unidentified risk is discovered. This could potentially affect the project's overall ability to deliver. What should be done NEXT? a. Develop a workaround. b. Qualify the risk. c. Mitigate this risk by developing a risk response plan. d. Alert the project sponsor of potential impacts to cost, scope, or schedule.

a. Arrange for the team member to get training.

A team member is not performing well on the project because she is inexperienced in system development work. There is no one else available who is better qualified to do the work. What is the BEST solution for the project manager? a. Arrange for the team member to get training. b. Obtain a new resource more skilled in development work. c. Allocate some of the project schedule reserve. d. Consult with the functional manager to determine project completion incentives for the team member.

e. Bidders conference

A technique/tool used in Conduct Procurement to ensure that all prospective sellers have a clear, common understanding of the procurement is Select one: a. Updated statements of work b. Advertising c. Standard forms d. Evaluation criteria e. Bidders conference

c. Budget forecasts

All are outputs of Report Performance except Select one: a. Change requests b. Performance reports c. Budget forecasts d. Organizational process assets updates

a. A decision tree is primarily a graphical, qualitative risk analysis technique and is not generally used in quantitative risk analysis

All of the following are characteristics of a decision tree EXCEPT a. A decision tree is primarily a graphical, qualitative risk analysis technique and is not generally used in quantitative risk analysis b. A decision tree is a diagram that describes a decision under consideration and the implications of choosing one or another of the available alternatives c. Decision tree analysis uses expected monetary value (EMV) analysis to help the organization identify the relative values of alternative actions d. Decision tree analysis is a risk analysis tool that can be used to choose the most appropriate responses

a. The project charter is changed

All of the following are common results of risk management EXCEPT Select one: a. The project charter is changed b. The project management plan is changed c. The communications management plan is changed d. Contract terms and conditions are created

c. Expert

All of the following are forms of power derived from the project manager's position EXCEPT Select one: a. Formal b. Reward c. Expert d. Penalty

d. The number of resources needed

All of the following are outputs of Develop Human Resource Plan EXCEPT a. Project organizational charts b. Roles and responsibilities c. The staffing management plan d. The number of resources needed

c. Prioritized list of quantified risks

As an output of the Perform Quantitative Risk Analysis process, the risk register is updated. These updates include Select one: a. Probabilistic analysis of the threats to ignore and opportunities to accept b. Direction, resources, and contingency costs c. Prioritized list of quantified risks d. Checklists, corrective actions, and quantified decision trees

a. The manager of the department that will use the product of the project, who is known to be resistant to change

As project manager, you are unable to allocate as much time as you would like to interact with your stakeholders. Which of the following stakeholders will you make it a priority to get to know? a. The manager of the department that will use the product of the project, who is known to be resistant to change b. The department employee who is unfamiliar with the product of the project but open to the positive impacts he believes the product will have on his work environment c. The project sponsor, with whom you have successfully worked on many projects d. The stakeholder who is an expert on the product of the project but is not interested in implementing it in his department

b. Optimistic = 26 days, most likely = 30 days, pessimistic = 33 days

Assuming that the ends of a range of estimates are +/- 3 sigma from the mean, which of the following range estimates involves the LEAST risk? Select one: a. Mean of 28 days b. Optimistic = 26 days, most likely = 30 days, pessimistic = 33 days c. 22 to 30 days d. 30 days plus or minus 5 days

a. Review the communications management plan and make revisions if necessary.

Changes to some project deliverables have been documented in the project management plan. These changes, and other project information, have been distributed according to the communications management plan. One stakeholder expressed surprise to the project manager upon hearing of a documented change to a project deliverable. All stakeholders received the communication containing notification of the change. What should the project manager do? a. Review the communications management plan and make revisions if necessary. b. Address the situation in the next steering committee meeting so others do not miss published changes. c. Determine why the stakeholder did not receive the information and let him know when it was published. d. Ask the functional manager why the stakeholder did not understand his responsibility.

c. All of these answers are correct

Contract documentation includes but is not limited to Select one: a. Payment records b. The contract c. All of these answers are correct d. Requested and approved contract changes e. Seller performance reports

b. written

Extensive use of __________ communication is most likely to aid in solving complex problems. Select one: a. nonverbal b. written c. verbal d. formal

34000

For an FPIF contract: Target cost = 100,000 Target fee = 50,000 Target price = 150,000 Sharing ratio: 60% buyer, 40% seller Ceiling price = 175,000 Actual cost = 140,000 (Enter the answer below as a whole number with no commas.) The final seller's fee =

141667

For an FPIF contract: Target cost = 100,000 Target fee = 50,000 Target price = 150,000 Sharing ratio: 60% buyer, 40% seller Ceiling price = 175,000 Actual cost = 140,000 (Enter your answer below rounded to a whole number with no commas.) The point of total assumption (PTA) =

175000

For an FPIF contract: Target cost = 100,000 Target fee = 50,000 Target price = 150,000 Sharing ratio: 70% buyer, 30% seller Ceiling price = 175,000 Actual cost = 140,000 (Enter answer below as whole number with no commas.) The final price =

104000

For the following CPIF contract: Target cost = 100,000 Target fee = 20,000 Target price = 120,000 Share 80% buyer, 20% seller Actual cost = 80,000 (Enter your answer below as a whole number with no commas.) The final buyer's price =

24000

For the following CPIF contract: Target cost = 100,000 Target fee = 20,000 Target price = 120,000 Share 80% buyer, 20% seller Actual cost = 80,000 (Enter your answer below rounded to a whole number with no commas.) The final seller's fee =

b. $20,000 profit

If a project has a 60 percent chance of a US $100,000 profit and a 40 percent chance of a US $100,000 loss, the expected monetary value (EMV) for the project is Select one: a. $40,000 loss b. $20,000 profit c. $60,000 loss d. $100,000 profit

a. 20 percent

If a risk has a 20 percent chance of happening in a given month, and the project is expected to last five months, what is the probability that this risk event will occur during the fourth month of the project? a. 20 percent b. 80 percent c. 60 percent d. Less than 1 percent

d. Unknown

In a fixed-price (FP) contract, the fee or profit is Select one: a. Applied as a line item to every invoice b. Determined with the other party at the end of the project c. Part of the negotiation involved in paying every invoice d. Unknown

b. Plan Risk Management and Collect Requirements

In an effort to identify stakeholders who may be affected by your project, you're looking over the organizational structure of your client's company. As you identify stakeholders on the organizational chart, you request meetings with each stakeholder. You'll document the information you learn about each stakeholder in the stakeholder register. This register can then be used as input to which of the following processes? a. Plan Quality Management and Manage Quality b. Plan Risk Management and Collect Requirements c. Perform Integrated Change Control and Plan Communications Management d. Identify Risks and Develop Project Charter

d. All of the above

In dealing with conflicts, there is a higher likelihood of conflict resolution if Select one: a. The confrontation is directed to the real problem and away from interpersonal dynamics b. Everyone involved wins something c. Solutions are sought at the lowest level possible d. All of the above e. B and C

d. Reduce conflicts caused by different interpretations of the project's final goal

It is important to communicate clearly the project's objective among project personnel and all managers in order to Select one: a. Allocate enough resources b. Minimize hard feelings in the organization c. Motivate the project team d. Reduce conflicts caused by different interpretations of the project's final goal

b. It is in violation of applicable law

Once signed, a contract is legally binding unless Select one: a. One party is unable to perform b. It is in violation of applicable law c. One party is unable to finance its part of the work d. It is declared null and void by either party's legal counsel

b. Pay more attention to stakeholder management.

Near the end of your last project, additional requirements were demanded by a group of stakeholders when they learned they would be affected by your project. This became a problem because you had not included the time or cost in the project management plan for these requirements. What is the BEST thing you can do to prevent such a problem on future projects? a. Review the WBS dictionary more thoroughly, looking for incomplete descriptions. b. Pay more attention to stakeholder management. c. Review the project charter more thoroughly, examining the business case for "holes." d. Do a more thorough job of procurement planning.

c. Generally correct, because both parties are only required to perform what is in the contract

Negotiations between two parties are becoming complex as party A makes some notes that both parties sign. However, when the work is being done, party B claims it is not required to provide an item they both agreed to during negotiations because it was not included in the subsequent contract. In this case, party B is Select one: a. Incorrect, because both parties must comply with what they agreed on b. Generally incorrect, because all agreements must be upheld c. Generally correct, because both parties are only required to perform what is in the contract d. Correct, because there was an offer

b. Earned value analysis

Of the following tools and techniques for performance reporting, which one integrates cost and schedule information as a key element of its approach? Select one: a. Performance reviews b. Earned value analysis c. Trend analysis d. Variable analysis

d. Residual risks, fallback plans, and contingency reserves

Outputs of the Plan Risk Responses process include Select one: a. Contingency plans, project management plan updates, and change requests b. Secondary risks, process updates, and risk response owners c. Risk triggers, contracts, and a risk list d. Residual risks, fallback plans, and contingency reserves

b. Project managers must continually motivate the team toward project objectives

Project managers are expected to understand human behavior, possibly even more than functional managers, because Select one: a. Project managers spend more time with people b. Project managers must continually motivate the team toward project objectives c. Functional managers rely more on Theory X principles d. Project managers rely more on Theory Y principles e. All of the above

a. Initiating, Planning, Executing, Monitoring and Controlling, and Closing

Stakeholders can be identified in which project management process groups? Select one: a. Initiating, Planning, Executing, Monitoring and Controlling, and Closing b. Planning, and Monitoring and Controlling c. Initiating and Planning d. Monitoring and Controlling, and Closing

c. Interpret

Strategies typically used to deal with threats or risks that may have a negative impact on project objectives if they occur include all of the following EXCEPT Select one: a. Transfer b. Mitigate c. Interpret d. Avoid

d. Advertising

The Conduct Procurement process outputs are Select one: a. Select sellers b. Select sellers and Conduct award c. Conduct award d. Advertising e. Advertising and Conduct award

d. Resources

The MOST common causes of conflict on a project are schedules, project priorities, and Select one: a. Management b. Cost c. Personality d. Resources

b. A mathematical technique, such as expected monetary value (EMV), to create the impression of precision and accuracy

The Perform Qualitative Risk Analysis process assesses the priority of identified risks using all of the following EXCEPT a. Relative probability or likelihood of occurrence of identified risks b. A mathematical technique, such as expected monetary value (EMV), to create the impression of precision and accuracy c. The organization's risk tolerance associated with the project constraints of cost, schedule, scope, and quality d. Impact on project objectives if the identified risks occur

a. Update risk identification and analysis.

The cost performance index (CPI) of a project is 0.6, and the schedule performance index (SPI) is 0.71. The project has 625 work packages and is being completed over a four-year period. The team members are very inexperienced, and the project received little support for proper planning. Which of the following is the BEST thing to do? a. Update risk identification and analysis. b. Remove as many work packages as possible. c. Reorganize the responsibility assignment matrix. d. Spend more time improving the cost estimates.

d. Analyze the impacts of the change with the team.

The customer requests a change to the project that would increase the project risk. Which of the following should you do before all the others? Select one: a. Include the expected monetary value of the risk in the new cost estimate. b. Talk to the customer about the impact of the change. c. Change the risk management plan. d. Analyze the impacts of the change with the team.

d. Influence

The degree to which a particular stakeholder may be able to positively or negatively affect a project is their level of Select one: a. Engagement b. Interest c. Commitment d. Influence

d. Satisfaction

The key objective of stakeholder management is Select one: a. Communication b. Relationship c. Coordination d. Satisfaction

d. Identify Risks, Perform Qualitative Risk Validation, Perform Quantitative Impact Assessment, Develop Risk Response Strategies, Document Response Strategies, and Monitor Risk Responses

The major processes of project risk management are: a. Plan Risk Management, Identify Risks, Assess Risks, Mitigate Risks, Transfer Risks, and Document Outcomes b. Identify Risks, Plan Risk Management, Evaluate Risks, Develop Risk Responses, Mitigate Risks, and Document Results c. Plan Risk Management, Identify Risks, Perform Qualitative Risk Analysis, Perform Quantitative Risk Analysis, Plan Risk Responses, and Monitor and Control Risks d. Identify Risks, Perform Qualitative Risk Validation, Perform Quantitative Impact Assessment, Develop Risk Response Strategies, Document Response Strategies, and Monitor Risk Responses

a. Conduct Procurement

The make-or-buy decision is input to which of the major project procurement processes? Select one: a. Conduct Procurement b. Contract Negotiation c. Administer Procurement d. Plan Procurement

b. Theory Y

The management theory which states that people can direct their own efforts is Select one: a. Theory X b. Theory Y c. Herzberg's theory d. Maslow's hierarchy

a. Work breakdown structure (WBS)

The outputs from the Monitor and Control Risks process include all of the following EXCEPT Select one: a. Work breakdown structure (WBS) b. Project management plan updates c. Risk register updates d. Change requests

d. Plan Procurement

The process of identifying which project needs can be best met by procuring products or services outside the organization is called Select one: a. Conduct Procurement b. Administer Contract c. Independent Estimate d. Plan Procurement

b. The project manager has misunderstood Herzberg's theory.

The project cost performance index (CPI) is 1.02, the benefit cost ration (BCR) is 1.7, and the latest round of performance reviews identified few needed adjustments. The project team was colocated into a new building when the project started. Everyone commented on how excited they were to have all new facilities. The sponsor is providing adequate support for the project, and few unidentified risks have occurred. In an attempt to improve performance, the project manager spends part of the project budget on new chairs for the team members and adds the term "senior" to each team member's job title. Which of the following is the MOST correct thing that can be said of this project or the project manager? a. The performance review should be handled better to find more adjustments. b. The project manager has misunderstood Herzberg's theory. c. The project manager should use good judgment to determine which variances are important. d. The project is slowly spending more money than it should. The project manager should begin to watch cost more carefully.

b. Create new ground rules for the meetings and introduce them to the team

The project has been challenging to manage. Everyone has been on edge due to pressure to complete the project on time. Unfortunately, the tension has grown to the point where team meetings have become shouting matches and little work is accomplished during the meetings. Meanwhile, the sponsor has expressed interest in attending future team meetins in order to better understand how the project is going and the issures involved in completing the project, and the customer has started discussions about adding scope to the project. In this situation, it would be BEST for the project manager to: a. Inform the team member who asked to be excused from the meeting of the value of communication in such meetings b. Create new ground rules for the meetings and introduce them to the team c. Ask the sponsor if the information needed could be sent in a report rather than have her attend the meeting d. Hold a team-building exercise that involves all the team members

c. Some stakeholders were not identified.

The project has been going well except for the number of changes being made. The project is being installed into seven different departments within the company and will greatly improve departmental performance when operational. The team has selected the appropriate processes for use on the project. The project manager is a technical expert as well as having been trained in communications and managing people. Which of the following is the MOST likely cause of the project problems? a. The project should have more management oversight since it will result in such great benefits to the company. b. The project should have more of the project management processes. c. Some stakeholders were not identified. d. A project manager was not trained in understanding the company environment.

b. Stakeholder engagement plan

The project manager is trying to recall a stakeholder's preferred communication method. Where can she find that information? Select one: a. Resource management plan b. Stakeholder engagement plan c. RACI chart d. Stakeholder engagement assessment matrix

b. All costs invoiced are being audited

The sponsor is worried about the seller deriving extra profit on the cost-plus-fixed-fee (CPFF) contract. Each month he requires the project manager to submit CPI calculations and an analysis of the cost to complete. The project manager explains to the sponsor that extra profits should NOT be a worry on this project because a. There can only be a maximum 10 percent increase if there is an unexpected cost overrun b. All costs invoiced are being audited c. The team is making sure the seller does not cut scope d. The fee is only received by the seller when the project is completed

b. Plan procurement

The statement of work is the output of which of the major procurement processes? a. Administer procurement b. Plan procurement c. Close procurement d. Solicitation planning e. Source selection

c. Power/interest grid, stakeholder cube, salience model

The team is working on the development of a new product that is designed to appeal to individuals of all ages throughout the world. Because of the diversity of the stakeholder base, the team has decided to group stakeholders by category in order to plan effective stakeholder engagement strategies. Which of the following tools will be most beneficial in this effort? a. Resource breakdown structure, prioritization, multicriteria decision analysis b. Benefits management plan, focus group, power/interest grid c. Power/interest grid, stakeholder cube, salience model d. Salience model, traceability matrix, prioritization

a. Create an issue log.

There have been many work packages completed successfully on the project, and the sponsor has made some recommendations for improvements. The project is on schedule to meet an aggressive deadline when the successor activity to a critical path activity suffers a major setback. The activity has 14 days of float and is being completed by four people. There are two other team members with the skill set to assist the troubled activity, if needed. The project manager receives a call that three other team members are attempting to be removed from the project because they do not feel the project can be successful. When the project manager pursues this, he discovers that those team members have issues that have not been addressed. Which of the following is the BEST thing to do to improve the project? a. Create an issue log. b. Have the team members immediately assist the troubled activity. c. See who can replace the three team members. d. Investigate why the project schedule is aggressive.

b. Proactively and consistently throughout the project

To be successful, the organization should be committed to address risk management Select one: a. As soon as time and cost estimates are ready b. Proactively and consistently throughout the project c. Just in time before a meeting with major stakeholders of the project d. As early as possible in the execution phase

a. Withdrawal

What conflict resolution technique is a project manager using when he says, "I can't deal with this issue now!"? Select one: a. Withdrawal b. Compromising c. Problem solving d. Forcing

c. Time

What does a resource histogram show that a responsibility assignment matrix does not? Select one: a. Activities b. The person in charge of each activity c. Time d. Interrelationships

c. Conflict can be beneficial.

What is the MOST correct statement about conflict? Select one: a. The primary source of conflict is personality. b. The best way to prevent conflict in the procurement process is to make sure the project manager is not involved with negotiations. c. Conflict can be beneficial. d. Conflict is best resolved by smoothing.

b. Directing

What leadership style should you employ during the first two weeks of project planning? Select one: a. Supporting b. Directing c. Facilitating d. Coaching

d. Cost plus fixed fee (CPFF)

What type of contract do you NOT want to use if you do not have enough labor to audit invoices? Select one: a. Time and material (T&M) b. Fixed price (FP) c. Fixed price incentive fee (FPIF) d. Cost plus fixed fee (CPFF)

b. At the beginning of the project

When do stakeholders have the MOST influence on a project? a. Throughout the project b. At the beginning of the project c. In the middle of the project d. At the end of the project

d. During project monitoring and controlling and project closure

When is performance reporting done? Select one: a. During project planning and project monitoring and controlling b. During project executing and project monitoring and controlling c. During project planning and project executing d. During project monitoring and controlling and project closure

b. Problem solving

Which of the following conflict resolution techniques will generate the MOST lasting solution? Select one: a. Forcing b. Problem solving c. Smoothing d. Compromise

a. Answer sellers' questions about the procurement documents

Which of the following is the BEST thing for a project manager to do in the Conduct Procurements process? Select one: a. Answer sellers' questions about the procurement documents b. Evaluate risks c. Select a contract type d. Update the project schedule

b. Dislike of trouble

Which of the following personality attributes is not desired in a project manager? Select one: a. Toughness b. Dislike of trouble c. Understanding of the project's technology d. Understanding of personnel problems e. Versatility

d. They help to determine the project constraints and product deliverables.

Which of the following statements best describes how stakeholders are involved on a project? Select one: a. They approve the project charter, help provide assumptions, and create the management plans. b. They help to determine the resource needs and resource constraints on the project. c. They help to determine the project schedule, deliverables, and requirements. d. They help to determine the project constraints and product deliverables.

d. Escalate the situation to the employee's functional manager and ask for assistance.

You are a project manager for a large electrical system implementation. One of your key people has started to miss deadlines and work quality is beginning to suffer as well. This person has participated in project planning, fine-tuning the earned value estimating, and developing the reward system for the project. You are confident this person is well aware of the work deadlines and required quality specifications. What action should you take? a. Report the problem to the personnel or human resource department for corrective action. b. Discuss the issue with the employee at the next team meeting and try to determine the factors impacting performance. c. Reassign some work to other team members until performance starts to improve. d. Escalate the situation to the employee's functional manager and ask for assistance.

d. The issues and options

You are having a very difficult time keeping the project schedule on track. The project is 13 months long and requires 220 people to complete. You have just fixed all the project problems to your satisfaction, but the schedule performance index (SPI) is currently 0.67, the cost performance index (CPI) is 1.26, there are over 23 activities on the critical path, and the project PERT duration is 26. In the monthly status report, you should report a. That the project is doing well b. That the project cost is over budget c. That the project will be late d. The issues and options

a. A key stakeholder was not adequately engaged in the project.

You are managing a project to develop an organization's new website. The site will be highly complex and interactive, and neither your project team nor the client has much experience with this type of website development. The timeline is extremely aggressive. Any delay will be costly for both your firm and the client. You and the project sponsor have achieved agreement and sign-off on both the project charter and the project management plan. Client personnel have been kept fully informed of the project's progress through status reports and regular meetings. The project is on schedule and within budget, and a final perfunctory review has been scheduled. Suddenly you hear that the entire effort may be cancelled because the product being developed is totally unacceptable. What is the most likely cause of this situation? a. A key stakeholder was not adequately engaged in the project. b. The project sponsor failed to provide adequate support for the project. c. The project charter and project management plan were not thoroughly explained to or adequately reviewed by the client. d. Communication arrangements were inadequate and did not provide the required information to interested parties.

d. A project document containing assessment and classification information regarding identified stakeholders

You are managing a project to update an existing payroll application. You have identified and analyzed your stakeholders and taken measures to ensure positive stakeholder engagement and to ensure that requirements will meet project objective. The stakeholder register has been an important part of much of this effort. What is a stakeholder register? a. A process of systematically gathering and analyzing quantitative and qualitative information to determine whose interests must be taken into account throughout the project b. An approach to increase the support and minimize negative impacts of stakeholders c. A table that links requirements to project objectives d. A project document containing assessment and classification information regarding identified stakeholders

a. Stakeholder register and stakeholder engagement assessment matrix

You are planning a project to develop a website for a large medical center. The site will be used by patients, medical professionals, support staff, and insurance company representatives. Which tools will best help you determine the current attitudes of stakeholders toward the project and the level of engagement you will need from each of these groups? a. Stakeholder register and stakeholder engagement assessment matrix b. Trend analysis and requirements traceability matrix c. Assumption and constraint analysis d. Data analysis and resource management plan

b. Variances from anticipated stakeholder involvement

You are working on a project that requires the use of a stakeholder engagement assessment matrix. This tool can be used to identify Select one: a. Skill levels of stakeholders b. Variances from anticipated stakeholder involvement c. Key relationships between stakeholders d. Additional stakeholders

a. The frequency and level of meetings, as well as the format and type of information to be exchanged, should be defined in the project's communications management plan during project planning.

You are working on an 18-month project with a small, collocated team. The project sponsor and senior management are in another city and have requested weekly updates. The customer requires monthly meetings. Because the team members are busy with the project executing work, they would like to reduce the frequency of meetings. Which of the following BEST describes how status meetings should be managed on this project? a. The frequency and level of meetings, as well as the format and type of information to be exchanged, should be defined in the project's communications management plan during project planning. b. During project executing, you do not need to hold status meetings as long as you send the key stakeholders a status report every week. c. During project executing, it is only necessary for the project manager to meet with the customer once a month to fulfill your contractual obligation. Provide the customer with the status report and copy this report to key stakeholders. d. Once a month the entire team, including senior management, should meet with the customer. You should discuss the details of the previous month's issues and the current status

d. Initiating, Planning, Executing, and Monitoring and Controlling

You have been tentatively assigned to a project that has not yet received final approval. Several stakeholders who will likely be involved or impacted by the project have already been identified. Stakeholders can be identified during which project management process groups? Select one: a. Planning, and Monitoring and Controlling b. Initiating and Planning c. Monitoring and Controlling, and Closing d. Initiating, Planning, Executing, and Monitoring and Controlling

b. Giving stakeholders added value

You know that some groups within your organization are going to provide input to requirements that may impact your ability to develop a realistic schedule. Managing stakeholder expectations is always important, but achieving stakeholder satisfaction will be more critical with some groups than with others. All the following are parts of the team's stakeholder management effort except: a. Determining stakeholders' needs b. Giving stakeholders added value c. Managing stakeholders' expectations d. Identifying stakeholders

b. Informal written communication

You want to let your team know the weekly project status report is now officially due by 4:00 p.m. on Thursdays. Which type of communication would you use? Select one: a. Formal written communication b. Informal written communication c. Formal verbal communication d. Informal verbal communication

a. Get money from the project budget.

You work in a matrix organization when a team member comes to you to admit he is having trouble with his activity. Although not yet in serious trouble, the team member admits he is uncertain of how to perform part of the work on the activity. He suggests a training class available next week. What should you do? a. Get money from the project budget. b. Determine if anyone else needs training. c. Get money from the team member's functional department budget. d. Switch to a trained resource to avoid the cost.

a. Cost plus fixed fee (CPFF)

Your program manager has come to you, the project manager, for help with a bid for her newest project. You want to protect your company from financial risk, and you have limited scope definition. What is the BEST type of contract to choose? Select one: a. Cost plus fixed fee (CPFF) b. Fixed price (FP) c. Time and material (T&M) d. Cost plus percentage of cost (CPPC)