PMP: Plan Quality Management

Tools and Techniques

Cost-benefit analysis; Cost of quality; Seven basic quality tools; Benchmarking; Design of experiments; Statistical sampling; Additional quality planning tools; Meetings

EEFs

Input: includes regulations, standards for a particular application area, working or operating conditions

OPAs

Input: includes the performing organization's quality policy, as endorsed by senior management

Requirements documentation

Input: output from Collect Requirements

Project Management Plan

Input: output from Develop Project Management Plan, use scope baseline (and any acceptance criteria), schedule baseline, cost baseline, other subsidiary plans

Risk register

Input: output from Identify Risks, identify any risks that may affect quality

Stakeholder register

Input: output from Identify Stakeholders, to identify those stakeholders with a particular interest in or impact on quality

Quality checklists

Output: input to Control Quality; used to verify a set of steps have been performed, ensure consistency in frequently performed tasks

Quality metrics

Output: input to Perform Quality Assurance, Control Quality; describes a project or product attribute and how the Control Quality process will measure it

Process Improvement Plan

Output: input to Perform Quality Assurance; component of the Project Management Plan; details the steps for analyzing project management and product development processes to identify activities that enhance their value; areas to consider: process boundaries (purpose, start, end, inputs/outputs, owner, stakeholders), process configuration (graphic depiction), process metrics, targets for improved performance

Quality Management Plan

Output: input to perform Quality Assurance, Control Quality, Identify Risks; component of Project Management Plan; describes how the project team will meet the quality requirements set for the project

Project documents updates

Output: may include stakeholder register, responsibility assignments matrix, WBS

Process Group

Planning

Inputs

Project Management plan; Stakeholder register; Risk register; Requirements documentation; EEFs; OPAs

Knowledge Area

Project Quality Management

Outputs

Quality Management Plan; Process Improvement Plan; Quality metrics; Quality checklists; Project documents updates

Meetings

Tools and Techniques:

Seven basic quality tools

Tools and Techniques: Cause and Effect Diagrams; Flowcharts; Checksheets; Pareto Diagrams; Histograms; Control Charts; Scatter Diagrams

Cost of quality (COQ)

Tools and Techniques: all costs incurred over the life of the product by investing in preventing nonconformance to requirements, appraising the product or service for conformance, and failing to meet requirements (rework). Cost of conformance: prevention costs (training, documentation, equipment, time to do it right) and appraisal costs (testing, destructive testing cost). Cost of nonconformance: Internal Failure Costs (rework, scrap) and External Failure Costs (liabilities, warranty work, lost business)

Additional quality planning tools

Tools and Techniques: brainstorming, force field analysis, nominal group technique (ideas are brainstormed in smaller groups and then reviewed by a larger group), quality management and control tools (affinity diagrams, process decision program charts, interrelationship digraphs, tree diagrams, prioritization matrices, activity network diagrams, matrix diagrams)

Statistical sampling

Tools and Techniques: choosing a part of a population for inspection

Cost-benefit analysis

Tools and Techniques: compare the cost of each quality activity to the expected benefit

Benchmarking

Tools and Techniques: comparing actual or planned project practices to those of a comparable project

Design of experiments

Tools and Techniques: statistical methods for identifying which factors may influence specific variables of a project or process

Overview

identifying quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with relevant quality requirements

Key benefit

provides guidance and direction on how quality will be managed and validated throughout the project