POM week 2

Frederick Taylor is associated with the scientific management approach to management. (true/false)

(true) Frederick Taylor is known as the "father of scientific management"

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management?

- Without customers, businesses wouldn't exist- A corporation can be thought of as a human community- Employees should be treated as assets

What are Taylor's principles of scientific management?

-Carefully select workers with the right abilities for the task. -Evaluate a task by scientifically studying each part of it.

In which ways did Munsterberg suggest that psychologists could contribute to industry?

-Identify the people who are best suited for a job. -Recognize the psychological conditions necessary for employees to do their best work. -Identify ways managers can encourage employees to take desired actions.

What are issues with the classical viewpoint?

-It views humans as cogs in a machine. -It is overly mechanistic. -It fails to account for the importance of human needs.

Identify the two theorists who contributed the most to the human relations movement.

-Maslow -McGregor

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

Behavioral science

What is the focus of PRME?

Business education

Which individuals helped pioneer administrative management theory? (Choose every correct answer.)

Charles Clinton Spaulding,Max Weber,Henri Fayol

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development.

Contemporary

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

Contingency

Which of the following are the major parts of creating learning organizations? (

Create and acquire knowledge Modify behavior to use knowledge Transfer knowledge

Renata is using the systems perspective to analyze her company. Which of the following should be included in her input analysis?

Equipment

____ management encourages managers to make facts and logic the foundation of their approach to decision-making.

Evidence-based

What are the branches of quantitative management?

Evidence-based management Operations management

What are the contemporary approaches to management?

Learning organizations Shared value and sustainable development High-performance practices

Maslow's hierarchy of human needs proposes that people are motivated by which needs?

Love Physiological Esteem Self-actualization Safety

The classical viewpoint of management emphasizes ways to ______.

Manage work more efficiently

What is the major contribution of McGregor's Theory X and Theory Y to management?

Managers should understand how their beliefs affect their behavior.

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

Operations

What are the branches of quantitative management?

Operations management Evidence-based management

According to the systems viewpoint, what are three types of inputs? Multiple select question.

People Money Equipment

What four disciplines are included in the behavioral science approach to management?

Psychology Sociology Economics Anthropology

What are primary concerns of shared value and sustainable development?

Social impacts Environmental effects Global equilibrium

Which of the following are accurate regarding the importance of learning about a company's mission and vision statements before a job interview?

These statements tell you what the company wants to achieve over time. You will be a better fit for a company if you support their mission and vision statements. These statements tell you why the company exists.

Within the systems viewpoint, what four things are considered parts of a system?

Transformational processes Inputs Feedback Outputs

What organization launched the PRME?

United Nations

A learning organization:

actively creates, acquires, and transfers knowledge within itself is able to modify its behavior to reflect new knowledge

What are the two branches of the classical viewpoint of management?

administrative scientific

Theory X and Theory Y focus on managers'

attitudes

McGregor developed Theory X and Theory Y based on the realization that managers should _____.

be aware of their attitudes toward employees

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

Theory X and Theory Y underscore the idea that manager behaviors are impacted by their _____.

beliefs

What should an individual consider learning about a company before going to a job interview?

company mission and vision statements company's core values and culture

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation

contingency

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

Theory Y managers view workers as which of the following?

imaginative and creative accepting of responsibility self-directed

Scientific management is the study of work methods to improve the productivity of _____.

individual workers

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

labor shortages

Theory X managers view workers as

lacking ambition

In order to build a _____ organization, managers must build a commitment to acquiring knowledge, transferring knowledge, and modifying behavior.

learning

A _______ actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

learning organization

The classical viewpoint of management emphasizes ways to ______.

manage work more efficiently

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

management

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

mechanistic

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.

psychology

The four parts of a system include all of the following EXCEPT ______.

quality

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management. Multiple choice question.

quantitative

Evidence-based management focuses on bringing _____ to the decision process.

rationality

The third and fourth principles of _____ suggest that organizations should give workers the training and incentives to do their tasks properly, and should use scientific principles to plan work methods and ease the way for workers to do their jobs.

scientific management

Shared value and sustainableBlank ______ development consider environmental and social effects of business as well as profit.

sustainable

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

system

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

Frederick Taylor created the scientific management system after studying _____.

the physical motions workers used while doing a task

Administrative management is concerned with managing:

the total organization

Maslow's hierarchy of needs resulted from the study of ______.

what motivates people to perform

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.

x

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager. Multiple choice question.

y