POMan Chapter 1 Quiz

What is considered the essence of a manager? a. To oversee the work of other people so organizational goals can be accomplished b. To train subordinates to be leaders c. To manage change within the organization d. To become more effective at their own job so they can advance through the organizational structure e. To lead within the organization

a. To oversee the work of other people so organizational goals can be accomplished

Which of the following is most valuable take-away from studying management? a. learning to apply management theory in a variety of situations b. learning the history of management theory c. learning technical skills that can be applied in the workplace d. learning to behave in an ethical manner e. learning to communicate using social media

a. learning to apply management theory in a variety of situations

Which of the following statements about managers within an organization is most likely true? a. Managers also play an important rold in the success of nontraditional organizations such as political campaigns and music tours b. Managers tend to be the oldest employees within the organization c. Mangers are unnecessary in not-for-profits that are frequently made up of volunteer workers only d. Managers' roles are easy to differentiate from other employees because the tasks they perform are distinctly different from non-managerial employees e. Managers at all levels within the organization, from first-line to top-level, are just as likely to be women as they are men

a. Managers also play an important rold in the success of nontraditional organizations such as political campaigns and music tours

Although it is possible to differentiate between managers and non-managerial employees in many organization, what has changed in the recent past to blur those lines? a. Many traditionally non-managerial jobs have changed to include managerial activities b. Organizations have become more centralize and vertically oriented c. Organizations have moved to a specialized workforce where workers are job experts and are therefore better able to self-manage d. Employee empowerment has eliminated the need for first-line supervisors e. The traditional pyramid structure has been replaced by the helix structure in most organizations

a. Many traditionally non-managerial jobs have changed to include managerial activities

Managers are a critical part of any successful organization because _______. a. They use their skills and knowledge to move the organization forward towards established goals b. They often have degrees and a formal education, which generally makes them better leaders than other employees c. They are most familiar with the organization, what it does, and the products or services it supplies to customers d. They are generally good at leading by example e. They are willing to make sacrifices to nurture employees and work with them to accomplish the organizations goals, often at the expense of their own career goals

a. They use their skills and knowledge to move the organization forward towards established goals

Management involves ensuring that work activities are completed by the people who are responsible for doing them. This goal is best facilitated by performing work in a way that is ___________. a. efficient and effective b. innovative and timely c. "green" and fiscally responsible d. fiscally responsible and socially popular e. ethical and socially popular

a. efficient and effective

In the changing workforce, _____________ play(s) a big role in customer satisfaction. a. employee attitudes and behaviors b. recruiters c. the organizations strategy d. marketing e. employee performance appraisals

a. employee attitudes and behaviors

The fact that managers are needed in all types and sizes of organizations, at all organizational levels and work areas, and in all global locations is known as ____________. a. the universality of management b. the reality of work c. rewards in the workplace d. the entrepreneurial exponent e. cross-cultural management

a. the universality of management

The task of organizing include which activities? a. Defining marketing goals b. Arranging and structuring work c. Monitoring and correcting work performance d. Conducing performance appraisals e. Setting organizational goals

b. Arranging and structuring work

Which statement is most likely true concerning the official activities and roles of senior managers? a. Each of the roles is equally important for managers at all levels of the organization b. The roles of disseminator, negotiator, and liaison are most important for senior managers c. Technical, human, and conceptual roles have been associated with the activities of senior managers d. Interpersonal roles have repeatedly been identified as the most important for the highest-level managers to facilitate organizational success e. The leader roles is of paramount importance to managers in high-level management positions because they need to move the entire organization toward a common goal

b. The roles of disseminator, negotiator, and liaison are most important for senior managers

Which of the following is more essential to higher level managers than to lower level managers? a. technical skills b. conceptual skills c. creative skills d. ethical application skills e. interpersonal skills

b. conceptual skills

Which statement is true about the changing nature of management? a. managers recognize that manufacturing is increasing in the United States as service industries are declining, so improvements in technology are necessary b. managers realize that high-qualtity customer service is essential to organizational success in todays competitive environment and that employees are an important part of that equation c. managers realize that human nature thrives on familiarity, and people change in innovation d. managers have found that most customers prefer customer service centers that are located in foreign countries e. few managers have to develop strategies that address the "green movement" because it has fallen out of flavor with most customers

b. managers realize that high-qualtity customer service is essential to organizational success in todays competitive environment and that employees are an important part of that equation

Which of the following best describes the reason to study management even if your career plans are not to become a manager? a. management theory enables individuals to maximize their personal income and receive numerous promotions b. studying management is important to maximizing efficiency, productivity, employee satisfaction, and personal success c. studying management has become less important because the business arena has become so culturally diverse that traditional management theories are no longer applicable d. understanding management theory protects employees from unethical co-workers who engage in organizational politics e. management theory is unimportant for entrepreneurs who primarily innovate and take risks

b. studying management is important to maximizing efficiency, productivity, employee satisfaction, and personal success

How do manager responsibilities differ from non-managerial responsibilities? a. Mangers make all of the decisions within the workplace, and non-managerial workers simply follow directions b. Non-managerial employees can turn to a manager to deal with problems, while middle managers must deal with problems alone c. Managers must coordinate and oversee the work of non-managerial employees d. Because the lines between management responsibility and non-managerial responsibility have blurred in recent years, there is very little difference between the two in most organizations today e. Training is more important for non-managerial employee because technical skills are key to their success.

c. Managers must coordinate and oversee the work of non-managerial employee

Which of the following is most likely true about management? a. an individuals actions while in an informational role may fall into the categories of figurehead, leader, or liaison. These tasks are almost exclusively performed by managers b. managers are responsible for arranging and structuring work that employees do to accomplish the organizations goals. This function is known as controlling c. poor management usually involves being inefficient and ineffective d. as managers engage in the organizing function, they set goals, establish strategies for achieving those goals, and develop plans to integrate and coordinate activities e. when describing what managers do from a roles perspective, we're looking at a specific person in a particular position, and at the expectations and responsibilities associated with the person in that role--the role of a manager

c. poor management usually involves being inefficient and ineffective

A manager's job performance is quantified by evaluating efficiency and effectiveness because a. Effectiveness measures how well managers are able to get their employees to work more effectively b. Effectiveness and efficiency as a measure are defined by the managers ability to get the most output from the least amount of input or resources c. Effectiveness and efficiency are attributed to both hourly employees and managers d. Effectiveness and efficiency go hand in hand, and a good manager accomplishes both e. Effectiveness is a measure of a manager's abilities, and is a true measure of how good he or she is at the job

d. Effectiveness and efficiency go hand in hand, and a good manager accomplishes both

In Rob's position at Medco Pharmaceuticals, he is responsible for making organization-wide decisions and establishing organizational goals. Which of the following is most likely Rob's title at Medco? a. Project leader b. Division manager c. Office manager d. Executive vice president e. Shift manager

d. Executive vice president

In an organization, what is the most important factor in employee productivity and loyalty? a. Money, salary, and benefits b. The employees understanding of the organizational culture before accepting the position c. The potential to move up within the organization d. The quality of the relationship between an employee and a direct supervisor e. The ability of a manager to train employees to perform job tasks

d. The quality of the relationship between an employee and a direct supervisor

Which of the following best describes the controlling function identified by Henri Fayol? a. When managers control, they determine what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made b. Activities must be accomplished in a predetermined order - planning, organizing, leading, and controlling, with controlling always occurring last in the process c. The tasks of planning and controlling are essentially interchangeable and produce the same outcomes d. To ensure goals are met and work is completed as it should be, managers monitor and evaluate performance. Actual performance is compared with the set goals e. A manager's job is to work with and through people to accomplish goals. This is known as the control function

d. To ensure goals are met and work is completed as it should be, managers monitor and evaluate performance. Actual performance is compared with the set goals

Which of the following best describes the activities that managers exhibit when serving interpersonal roles? a. making decisions and choices b. acting as monitor, disseminator, or spokesperson c. collecting and receiving information d. serving as a figurehead or liaison e. acting as a disturbance handler and negotiator

d. serving as a figurehead or liaison

Which of the following is a true statement about the changing nature of modern management? a. sustainability policies are found at the corporate level and have no impact on the individual manager b. social media has changed the world, but the impact is predominantly in the form of social application for employees as individuals. It does not impact the organization within the business arena c. "gamification" is a new widespread use of technology and apps and has been adopted by majority of the Fortune 500 companies d. taking risk, exploring new territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace e. there has been a dramatic shift in the composition of the workforce in recent years. Not only have white males lost the number one spot in terms of numbers, females and minorities with equivalent qualification have significantly overtaken them in earning power

d. taking risk, exploring new territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace

Which of the following is most likely true about the work that managers do? a. Managerial duties are exclusively related to coordinating and overseeing the work of subordinates b. Managerial duties are consistent throughout all levels of the organization c. Managerial duties must take place within the physical location of the organization d. Managerial duties at the top level of management have the highest involvement with hourly subordinates throughout the organization e. Managerial duties may be assigned to a team member who does not hold the title of manager

e. Managerial duties may be assigned to a team member who does not hold the title of manager

To improve your political skills at work, you should a. network with peers as allies and avoid cultivating allies at higher levels b. downplay your accomplishments c. frame arguments with a clear statement of personal interest d. develop an image and style unique to you, regardless of the organization and its culture e. gain control of organizational resources

e. gain control of organizational resources

Which statement about studying management is most likely true? a. studying management will inevitably enable you to earn more money and be a better manager b. nonbusiness professionals do not benefit from studying management because they don't supervise people c. there is little value to studying management if your aspirations do not include transitioning into a management position d. as the holacracy concept expands, the need for traditional managers grows e. management is universally needed in all organizations

e. management is universally needed in all organizations

A company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as a. a holacratic framework b. the universality of management c. the green environment d. ethical integration e. sustainability

e. sustainability