PP2 - Roles, Refining our Knowledge about Business

Step 3 BIS from Scratch

! ICT Strategy - Decide for a solution --> SWOT analysis --> Select one of the solutions developed in step 2

Step 1 BIS from Scratch

! ICT Strategy - describe current situation (past orientated) --> Business Model Canvas --> Analyse a port of the company --> Analyse the revenues, sales products

Step 2 BIS from Scratch

! ICT Strategy - how do we get from the current situation to the better new situation? --> What are the differences? --> How can we resolve them? --> Describe these different solutions

Step 7 BIS from Scratch

! Project phase 1, Implementation Create a requirements specification - This is a document that you can hand over to the IT department or a supplier - This document is legally binding - In an agile environment, this is a collection of requirements that are added to the product backlog

Step 6 BIS from Scratch

! Project phase 1, Implementation Develop a solution that meets all the requirements - Show this solution to stakeholders, are they satisfied? - Are there any contradictions in the solution?

Step 5 BIS from Scratch

! Project phase 1, Implementation Gather internal and external requirements for the solution - Consult all stakeholders - If you forget something here, the solution will be wrong or incomplete

Step 4 BIS from Scratch

! Project phase 1, Implementation What conditions do I have to comply with in the project? - Deadlines? - Budget? - Existing IT infrastructure - IT policies - Personell resources? - Legal constraints? - Milestones? - Work packages? - What are the boundaries within which I operate?

Step 10 BIS from Scratch

! Project phase 2, Implementation Evaluation - Have we achieved our goals from steps 1 -3 ?

Step 9 BIS from Scratch

! Project phase 2, Implementation Launch of the new solution, putting the new solution into production - Service transition - Organisational change - IT change - Early Life Support

Step 8 BIS from Scratch

! Project phase 2, Implementation The tools are provided - Programming - Adapting - Purchasing - Use service

COBIT

A framework developed by the Information Systems Audit and Control Association and the IT Governance Institute. Defines the goals for the controls that should be used to properly manage IT and ensure IT maps to business needs. Four domains: Plan and Organize, Acquire and Implement, Deliver and Support, and Monitor and Evaluate 1 Governance Domain : EDM 4 Management Domains: APO, BAI, DSS, MEA

Business Model Canvas - Key Activities

Activities required for Business Operations?

Assign the Manage IT infrastructure security process to the correct domain

Align, Plan and Organise

To which process domain does the management of programs and projects belong?

Build, Acquire and Implement

Business Model Canvas - Key Partnerships

Business Partnerships?

Business Model Canvas - Customer Relationships

Business Relationships with Individual Customer Groups

Which process is assigned to the Monitor, Evaluate and Assess domain?

Collecting key figures

Business Model Canvas - Channels

Communication Channels and Distribution Channels

Business Model Canvas - Cost Structure

Current Cost Structure according to accounting?

To which process domain does the management of user problems in daily operations belong?

Deliver, Service and Support

Which domain does the process of ensuring everyday operations belong to?

Deliver, Service and support

Which of the following process domains is not a management domain?

Evaluate, Direct and Monitor

Business Model Canvas - Customer Segments

For whom are we creating value? Who are our most important customers? Market Segments and Target Groups - Citizens, Tourists, Companies, Retailers

Business Model Canvas - Revenue Streams

How are Revenues generated?

Business Model Canvas - Key Resources

Key Resources required?

Which process is assigned to the Build, Acquire and Implement domain?

Managing acceptance of changes

Business Model Canvas - Value Proposition

Product and its Value for the Target Groups

Which of the following is not a management process?

Set company goals

Business Model Canvas

a diagram of how a company creates value for itself and its customers

Monitor, Evaluate, and Assess (MEA)

domain addresses *Performance monitoring and conformance of I&T with internal performance targets*, internal control objectives and external requirements.

Align, Plan, and Organize (APO)

domain addresses the *Overall organization, strategy and supporting activities for I&T*. --> Planning

Evaluate, Direct, Monitor (EDM)

in this domain, the governing body *Evaluates strategic options, directs senior management on the chosen strategic options and monitors the achievement of the strategy*. Assessing, controlling and monitoring the enterprise

Build, Acquire, and Implement (BAI)

is where management assesses IT requirements, acquires technology, and implements the technology

Deliver, Service, and Support (DSS)

relates to the operational side of IT projects, including IT support