practice

according to noted nonverbal communications researcher Albert Mehrabian, in any face-to-face communication ______ of the total message is conveyed by the facial and body expressions a. 7% b. 38% c. 55% d. none of these

c. 55%

Communication can be defined as which of the following? A. none of these B. The transmission of commodities from one person to another in order to create an economy C. the transmission of info from one person to another to create a shared understanding and feeling D. the transmission of information from one person to another in order to agree on something

C. the transmission of info from one person to another to create a shared understanding and feeling

IBM saves over ______ a year in real estate costs because its telecommuting employees don't need offices. a. 1 million b. 5 million c. 100 million d. 50 million

c. 100 million

Considering the statement, "Aiden earned a promotion," where the word promotion is emphasized, which of the following can be inferred? a. Aiden earned a promotion, not necessarily a raise or more vacation days b. Aiden earned one promotion, not two, and it may not have been the only available c. Aiden earned the promotion, it was not political d. Aiden, not Jenna, earned the promotion

a. Aiden earned a promotion, not necessarily a raise or more vacation days

_____________ enhances the collaborative abilities of group or team members by providing an electronic meeting site. a. collaborative software b. a company retreat c. a dot board d. a company blog

a. collaborative software

a check on the success of the communication can be defined by which of the following in the communication process? a. feedback b. noise c. decoding d. encoding

a. feedback

Face-to-face media is _______ in richness and _______ in terms of feedback availability. a. high, high b. high, moderate c. moderate,low d. moderate, moderate

a. high, high

Anything that blocks, distorts, or changes in any way the information the sender intended to communicate is referred to as _______. a. noise b. information overload c. filtering d. misperception

a. noise

according to noted nonverbal communications researcher Albert Mehrabian, in any face-to-face communication _______ of the total message is conveyed by vocal intonation. a. 7% b. 38% c. 55% d. 62%

b. 38%

Considering the statement, "Aiden earned a promotion," where the word "a" is emphasized, which of the following can be inferred? a. Aiden earned a promotion, not necessarily a raise or more vacation days b. Aiden earned one promotion, not two, and it may not have been the only available c. Aiden earned the promotion, it was not political d. Aiden, not Jenna, earned the promotion

b. Aiden earned one promotion, not two, and it may not have been the only available

which of the following is not a key part of the communication process? a. encoding b. agreeing c. channel d. feedback

b. agreeing

Which of the following is not a recommended suggestion for running an effective meeting? a. require that participants come prepared to discuss the topics on the agenda b. allow participants to engage in interpersonal issues c. state a timeframe at the beginning of the meeting and stick it up d. follow up on any outside assignment made to meeting participants

b. allow participants to engage in interpersonal issues

Employees checking their Blackberries or whispering to each other during a meeting is an example of which type of communication noise? a. ambiguity b. competition c. jargon d. semantics

b. competition

translating the message back into something that can be understood by the receiver can be defined by which of the following within the communication process? a. encoding b. decoding c. channel d. feedback

b. decoding

Which tip below is not advised when using e-mail in the business setting? a. reading emails once or twice before sending b. delivering personal information by e-mail c. avoiding unprofessional email addresses for business emails d. responding to emails quickly

b. delivering personal information by e-mail

When employees communicate across departments and levels, they are engaging in __________. a. horizontal communication b. diagonal communication c. upward communication d. downward communcation

b. diagonal communication

The _______________ medium is the "richest" medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language. a. videoconferencing b. face-to-face c. telephone d. email

b. face-to-face

In order to look good before a performance evaluation, a manager might tell his or her boss about the things that are going well in the manager's unit and fail to mention the challenges she or he is facing. This is an example of which type of communication barrier? a. information overload b. filtering c. misperception d. selective perception

b. filtering

___________ communications are official, organization-sanctioned communications. a. none of these b. formal c. informal d. important

b. formal

The Japanese tendency to say "I'll ask my boss" or "that could be difficult" when they mean no is an example of what type of context culture? a. low context culture b. high context culture c. proactive culture d. none of these

b. high context culture

Instant messaging media is ______ in feedback availability and _______ in terms of language variety. a. low, low b. high, low c. moderate, high d. low, moderate

b. high, low

An executive who starts the day with 500 e-mails in her in-box will apply some sort of filter to decide which to read and which to delete or save to read later. This is an example of which type of communication barrier? a. filtering b. information overload c. misperception d. selective perception

b. information overload

An ___________ occurs when someone receives the information they requested. a. none of these b. information pull c. information push d. both of these

b. information pull

International retailer Target's career website provides information and videos about the company, its brand, and its careers and benefits. This is an example of which of the following? a. both of these b. information push c. information pull d. none of these

b. information push

___________ enables users to see who is logged on and to chat with them in real time. a. e-mail b. instant messaging c. videoconferencing d. none of these

b. instant messanging

the word communication comes from which lineage? a. greek b. latin c. spanish d. french

b. latin

____________ is defined as a face-to-face management technique in which managers get out of their offices and spend time talking informally to employees throughout the organization. a. downward communication b. management by wandering around c. upward communication d. none of these

b. managing by wandering around

The information posted on Facebook and MySpace will be available for others to view for ______ years. a. a few b. many c. 2 d. none of these

b. many

When a message is not decoded by the receiver in the way the sender intended it, we define this type of communication barrier as __________________. a. filtering b. misperception c. selective perception d. information overload

b. misperception

E-mail is _______ in terms of richness and _______ in terms of feedback availability. a. moderate, high b. moderate, moderate c. low, moderate d. none of these

b. moderate, moderate

Information flowing in only one direction is defined as which of the following? a. none of these b. one- way communication c. downstream communication d. two-way communication

b. one-way communication

____________ is defined as the exchange of information that creates a common basis of understanding and feeling among two or more individuals or groups in an organization. a. community communication b. organization communication c. collegiate communication d. workplace communication

b. organizational communication

when employees work independently and their output is combined into group output it is called________. a. reciprocal interdependence b. pooled interdependence c. none of these d. sequential interdependence

b. pooled interdependence

The more ambiguous and uncertain a task is, the ___________ the media should be that supports it. a. simpler b. richer c. cheaper d. none of these

b. richer

___________ are offices situated to be more convenient for employees. These offices are located away from what would normally be the main office location. a. both of these b. satellite offices c. neighborhood work centers d. none of these

b. satellite offices

Which of the following is not a recommended suggestion for running an effective job interview meeting? a. making any necessary accommodations if the candidate has a disability b. standing too close to the candidate c. asking specific job relevant questions d. trying to sell the candidate on the opportunity

b. standing too close to the candidate

Which tip below is not advised when using e-mail in the business setting? a. writing concise and informative subject lines b. using your in-box as a catchall folder c. agreeing on company acronyms for subject lines d. making sure the recipient can open all attachements

b. using your in-box as a catchall folder

____________ is a good fit for decision-making tasks but is not rich enough for negotiating. a. email b videoconferencing c. face-to-face d. telephone

b. videoconferencing

Which of the following guidelines should not be used in order to write effectively in a business setting? a. backing up your assertions b. writing to impress, not to express c. the use of graphic aids and pictures d. editing and revising

b. writing to impress, not to express

Considering the statement, "Aiden earned a promotion," where the word earned is emphasized, which of the following can be inferred? a. Aiden earned a promotion, not necessarily a raise or more vacation days b. Aiden earned one promotion, not two, and it may not have been the only available c. Aiden earned the promotion, it was not political d. Aiden, not Jenna, earned the promotion

c. Aiden earned the promotion, it was not political

noise can enter _________ in the communication process a. only through one location b. only through two locations c. anywhere d. only through three locations

c. anywhere

Business writing needs to be ______________. a. professional b. direct c. both of these d.. none of these

c. both of these

Managers can facilitate ___________ communication by appointing liaison personnel or creating interdepartmental committees or task forces to facilitate communication and coordination and solve common problems. a. horizontal b. interdepartmental c. both of these d. none of these

c. both of these

during a performance appraisal interview, an employee drumming his or her fingers on the table and fidgeting in the chair is an example of which of the following a. body language b. nonverbal communication c. both of these d. none of these

c. both of these

encoding can be defined as which of the following? a. anything that blocks, distorts, or changes in any way the message the sender intended to communicate b. a check on the success of communication c. converting a thought, idea, or fact into a message composed of symbols, pictures, or words d. the encoded info

c. converting a thought, idea, or fact into a message that is composed of symbols, pictures, or words

If Ryan's subordinate Owen contacts Ryan's peer in a different department, what type of communication has occurred? a. downward communication b. upward communication c. diagonal communication d. horizontal communication

c. diagonal communication

IT and the Internet have given managers more choices in how to communicate ___________. a. diagonal b. upward c. downward d. horizontal

c. downward

Which of the following can help managers prioritize incoming communications and stay caught up while away from work? a. both of these b. dot board c. email d. none of these

c. email

Which of the following is not a recommended suggestion for running an effective meeting? a. have a good reason to meet in the first place, or do not meet b. have an agenda that clearly state the purpose of the meeting c. hand out agenda for the first time at the start of the meeting d. be fully prepared for the meeting

c. hand out agenda for the first time at the start of the meeting

Videoconferencing media is ________ in feedback availability and ________ in language variety. a. moderate, high b. high, moderate c. high, high d. low, low

c. high, high

If telecommuting employees sometimes need to work at the company's location, the company is likely to set up a ___________ space for them. a. dining b. recreation c. hoteling d. entertainment

c. hoteling

____________ is when the amount of information available exceeds a person's ability to process it. a. misperception b. filtering c. info overload d. selective perception

c. info overload

_________ ties are relationships based on friendship and choice a. formal b. career c. informal d. work

c. informal

____________ communications include gossip and answering another employee's question about how to do something. a. Formal b. Irrelevant c. Informal d. none of these

c. informal

___________ is defined as conveying a broad set of concepts and ideas. a. feedback b. none of these c. language variety d. personal focus

c. language variety

Formal written correspondence is _______ in terms of the number of cues and _______ in terms of language variety. a. low, moderate b. moderate, low c. low, low d. high, moderate

c. low, low

Personal written correspondence is _________ in terms of language variety and ________ in terms of personal focus. a. low, moderate b. moderate, low c. low, low d. high, moderate

c. low, low

____________ refers to work completed by traveling employees who use technology to communicate with the office as necessary from places such as client offices, airports, cars, hotels, etc. a. satellite offices b. home-based telecommunicating c. mobile work d. neighborhood work centers

c. mobile work

Social networks will make you _________ effective in your career by improving the professional and career related information and expertise available to you. a. somewhat b. less c. more d. extremely

c. more

anything that blocks, distorts, or changes in any way the message the sender intended to communicate can be defined as which of the following within the communication process? a. channel b. encoding c. noise d. decoding

c. noise

Which of the following is not a recommended suggestion for making an effective presentation? a. highlight key ideas b. watch the audience for signs of comprehension or misunderstanding c. pace back and forth d. end with a bang

c. pace back and forth

Interruptions, the sound of engines or machinery, dim computer screens, small font, or a receiver's headache are examples of which type of communication noise? a. jargon b. semantics c. physical barriers d. none of these

c. physical barriers

_____________ requires constant communication and mutual adjustment for task completion, such as a cross-functional research and development team or an event planning team, and creates the highest potential for conflict. a. none of these b. pooled interdependence c. reciprocal interdependence d. sequential interdependence

c. reciprocal interdependence

If a manager with a finance background sees a problem as finance-based, while a manager with a production background sees it as production-based, what type of communication barrier has occurred? a. misperception b. filtering c. selective perception d. information overload

c. selective perception

When words mean different things to different people, and therefore create a barrier that introduces noise into communications, we define this as which of the following? a. jargon b. none of these c. semantics d. physical barriers

c. semantics

A __________ is defined as the set of relationships among people connected through friendship, family, work, or other ties. a. community network b. office network c. social network d. animal network

c. social network

Which of the following is a recommended suggestion for running an effective job interview meeting? a. giving a weak handshake b. sitting across a table c. taking the first two minutes to establish rapport and take control of the interview d. saying "tell me about yourself"

c. taking the first two minutes to establish rapport and take control of the interview

________ is work conducted in a location other than a central office or production facility with communications between coworkers and supervisors occurring via electronic communication systems. a. homework b. teamwork c. telework d. distance work

c. telework

___________ occurs when lower-level employees communicate with those at higher levels—for example, when a subordinate tells a manager about a problem they are having meeting a customer's request. a. diagonal communication b. downward communication c. upward communication d. horizontal communication

c. upward communication

____________ is similar to e-mail but instead of writing, a spoken message is digitized and sent to someone to be retrieved and listened to later. a. instant messaging b. telework c. voicemail d. videoconferencing

c. voicemail

When Mark Twain vowed never to write "metropolis" when paid the same for writing "city", he was following which of the following guidelines for effective business writing? a. write for your audience b. back up your assertions c. write to express, not to impress d. none of these

c. write to express, not to impress

according to noted nonverbal communications researcher Albert Mehrabian, in any face-to-face communication ________ of the total message is conveyed by the words. a. 55% b. 38% c. none of these d. 7%

d. 7%

considering the statement, "Aiden earned a promotion," where the word Aiden is emphasized, which of the following can be inferred? a. Aiden earned a promotion, not necessarily a raise or more vacation days b. Aiden earned one promotion, not two, and it may not have been the only available c. Aiden earned the promotion, it was not political d. Aiden, not Jenna, earned the promotion

d. Aiden, not Jenna earned the promotion

Problems in cross-cultural business communication often arise when participants from one culture are unable to understand the other person's communication___________. a. practices b. traditions c. thinking d. all of these

d. all of these

Training in using which forms of electronic communication can help managers and employees reduce misunderstandings and enhance communication efficiency? a. e-mail b. instant messaging c. blogs d. all of these

d. all of these

Which of the following are recognized as communication media via the internet? a. e-mail b. instant messaging c. videoconferencing d. all of these

d. all of these

Which of the following is an example of a barrier to effective communication? a. filtering b. information overload c. misperception d. all of these

d. all of these

Which of the following is/are important in business writing? a. grammar b. punctuation c. tone d. all of these

d. all of these

Which of the following is/are typically located on a company intranet? a. portals b. webcasts c. wikis d. all of these

d. all of these

Which of the following management skills are important to effective communication? a. writing b. speaking c. meeting management d. all of these

d. all of these

if you want people to see you as a leader, which of these behaviors should you carry out? a. stand up straight b. make eye contact c. smile d. all of these

d. all of these

walking with slumped shoulders and with your head down, speaking in a flat tone, and fidgeting often communicates that you are________ a. indecisive b. negative c. inexperienced d. all of these

d. all of these

the medium used to send the message within the communication process can be defined by which of the following? a. noise b. feedback c. message d. channel

d. channel

In much of the world, the thumb up sign means "O.K." But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece it is an obscene insult and carries the same meaning as the middle finger in the U.S. This is an example of which type of communication barrier? a. misperception b. filtering c. information overload d. cultural

d. cultural

Communicating in person is important to building credibility and trust. One DreamWorks representative says that despite the technology, face-time is still critical, especially _________________. a. none of these b. in the middle of a project c. late in a project d. early in a project

d. early in a project

When less than the full amount of information is received due to withholding, ignoring, or distorting information, we define this type of communication barrier as __________. a. information overload b. selective perception c. misperception d. filtering

d. filtering

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold. a. collegiate b. informal c. community d. formal

d. formal

____________ occurs when someone in an organization communicates with others at the same organizational level. a. downward communication b. upward communication c. diagonal communication d. horizontal communication

d. horizontal communication

__________ companies worldwide, including Saturn and Smart Car, use internal social networks to boost productivity and encourage collaboration. a. none of these b. millions of c. a few d. hundreds of

d. hundreds of

An ___________ occurs when someone receives information without requesting it. a. none of these b. both of these c. information pull d. information push

d. information push

Which of the following is not a recommended suggestion for making an effective presentation? a. speak up and speak clearly b. quickly achieve rapport c. channel nervous energy into enthusiastic delivery d. maximize the use of notecards

d. maximize the use of notecards

the encoded info of the communication process can be defined as which of the following? a. feedback b. channel c. decoding d. message

d. message

Telephone media is ________ in richness and _________ in terms of the number of cues. a. low, moderate b. moderate, high c. high, high d. moderate, moderate

d. moderate, moderate

Which of the following is not a recommended suggestion for running an effective job interview meeting? a. showing sincerity in your vocal tone b. trying to make the candidate feel relaxed c. using open body language d. multitasking throughout the interview

d. multitasking throughout the interview

To minimize damage, including a loss of trust and a tarnished reputation, you should ___________ rumors quickly. a. spread b. develop new c. facilitate d. none of these

d. none of these

Which one of the following is not one of the four things that depict the richness of a medium? a. feedback b. multiple cues c. language variety d. none of these

d. none of these

Higher-level executives typically focus on information related to bigger picture issues and business strategy, while lower-level employees focus on customer issues, production, and deadlines. This is an example of which type of communication barrier? a. selective perception b. cultural c. information overload d. organizational

d. organizational

"Soon" might mean immediately to one person and in a few days or weeks to another. This type of barrier, which introduces noise into communications, can be defined as which of the following? a. loss of transmission b. physical barrier c. jargon d. semantics

d. semantics

If a manager tells an employee to join a telephone conference and the employee says, "I'll be right there," this is an example of which type of communication? a. one-way communication b. down-stream communication c. upstream communication d. two-way communication

d. two-way communication

Which tip below is not advised when using e-mail in the business setting? a. using the "out of office" feature b. avoiding the use of large attachments and graphics c. consolidating your messages in one organized email d. using the "reply all" and "cc" often

d. using the "reply all" and "cc" often