Pre-Exam
According to the Occupational Safety and Health Act (OSHA), employers have the right to withhold an employee's access to records regarding exposure to hazards. True False
FALSE
Downsizing is a popular method among employees because it increases long-term organizational effectiveness. True False
FALSE
Employees' job security has increased as a result of the new psychological contract. True False
FALSE
If an individual's behavior in the workplace creates an environment in which it is difficult for someone of a particular sex to work, it cannot be regarded as sexual harassment. True False
FALSE
Managers and economists traditionally have seen human resource management as a source of value to their organizations. True False
FALSE
Office workers who encounter a chemical infrequently are covered by the requirements of the Occupational Safety and Health Act's Hazard Communication Standard. True False
FALSE
Teamwork lowers labor costs, but it rarely motivates employees. True False
FALSE
The current fastest-growing age group of workers are Millennials. True False
FALSE
The members of Generation X are characterized by their comfort with the latest technology, and the need to be noticed, respected, and involved. True False
FALSE
The primary goal of ergonomics is to reduce the information-processing requirements of a job. True False
FALSE
The use of temporary workers might provide an organization with additional administrative tasks and financial burdens. True False
FALSE
Through the process of work flow design, managers analyze the tasks needed to market a product or service. True False
FALSE
Under the job hazard analysis technique, if a single job element has a high hazard potential, the entire job is not completed. True False
FALSE
In the context of recruitment sources, referrals are people who apply for a vacancy without prompting from within the organization. True False
FASLE
A computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information about employees is cloud computing. True False
False
Early retirement programs are one of the most effective approaches to downsizing. True False
False
The new type of psychological contract has resulted in reduced employee compensation. job security. training and development opportunities. creativity. flexibility.
job security.
A microchip manufacturing company is hiring for the position of marketing manager for its new division. Quinn, the HR manager, considers the requirements of the job, including the necessary knowledge, level of proficiency, abilities, and other personality traits, such as persistence or motivation to achieve. Which document includes these considerations to help Quinn in selecting a candidate? job specification job scope job definition job evaluation job description
job specification
A company that produces solar panels for domestic use has 800 permanent employees working in different departments. If the company gets involved in a case of intentional employee discrimination, what is the maximum amount of punitive damages it would have to pay under the Civil Rights Act of 1991? $100,000 $200,000 $250,000 $300,000 $50,000
$300,000
Betty helped a sales manager place an ad on job boards and hire five new salespeople. She calculates that the total cost to recruit and select these employees was $200,000. What was the cost per hire for this recruiting effort? $5,000 $10,000 $1,000,000 $200,000 $40,000
$40,000
After filing a discrimination complaint with the Equal Employment Opportunity Commission (EEOC) or other governmental agency, how long will an individual have to wait before having the right to sue in federal court? 10 days 30 days 40 days 60 days 20 days
60
Which statement reflects a violation of the Age Discrimination in Employment Act? A person is denied employment because of the fact that he is a minor. An employee chooses voluntary retirement before attaining the retirement age. Older employees are permitted to work even after attaining the retirement age. A sixty-year old is given a pay cut based on the fact that he is older than other employees. Older workers in an organization are better compensated than the younger workers.
A sixty-year old is given a pay cut based on the fact that he is older than other employees.
Which scenario demonstrates a violation of the right of freedom of conscience in a workplace environment? A supervisor does not provide a fair hearing when an employee complains about a colleague. A supervisor coerces an employee to use unsafe practices to keep a project on schedule. An employee complains about his supervisor during a conference call with a client. A supervisor shares the previous employment details of an employee with a colleague. An interviewer does not specify the details of a job to a prospective employee.
A supervisor coerces an employee to use unsafe practices to keep a project on schedule.
A trucking company had its HR department set up an online suggestion program, and employees submitted 1500 ideas for improving workers' safety and health. An assistant in the department entered all the responses into a database. What additional step would be most important to add to this safety program? working with management to ensure the company acts on the suggestions distributing the survey results to the employees expanding the program to include more wide-ranging, long-term goals creating a database where employees can look up the ideas submitted employing the job hazard analysis technique
A trucking company had its HR department set up an online suggestion program, and employees submitted 1500 ideas for improving workers' safety and health. An assistant in the department entered all the responses into a database. What additional step would be most important to add to this safety program? working with management to ensure the company acts on the suggestions distributing the survey results to the employees expanding the program to include more wide-ranging, long-term goals creating a database where employees can look up the ideas submitted employing the job hazard analysis technique
In the context of work flow design, which best illustrates a position? Because he drives a truck, Frank must have a valid driver's license and proof of registration. Some employees' jobs overlap with other departments. All employees are expected to log in at the beginning of the day and log out at the end. The employees of the organization are expected to perform their job in a way that meets the organization's goals and objectives. Alice's job is to provide health and safety guidelines to all employees, and to regularly check people to make sure they have followed the guidelines.
Alice's job is to provide health and safety guidelines to all employees, and to regularly check people to make sure they have followed the guidelines.
Jancy, a marketing executive in her late thirties, had worked at a reputable marketing firm for the last three years. However, she was fired from the company without any prior notice when she collapsed at work after experiencing an epileptic seizure. Following this, Jancy sued the company under the Executive Order 11478. Executive Order 11246. Occupational Safety and Health Act. Rehabilitation Act of 1973. Americans with Disabilities Act.
Americans with Disabilities Act.
The employees at BrightLook Financial often complain that they are not provided feedback about their work. They feel that they do not get proper information as to how they have performed and the areas in which they need to improve. They also claim that the performance goals are vague and not measurable. Which HR function does BrightLook Financial need to specifically improve upon to resolve the complaints put forth by its employees? planning and administering pay and benefits training and development employee selection performance management recruitment
BrightLook Financial needs to specifically improve upon the performance management function of HR to resolve the employees' complaints. The process of ensuring that employees' activities and outputs match an organization's goals is called performance management. The activities of performance management include specifying the tasks and outcomes of a job that contribute to the organization's success. Then various measures are used to compare the employee's performance over some time period with the desired performance.
Gino is the CEO of a company that has a team-oriented culture in which people perform as teams and complete short-term projects to earn revenue. After studying his company's structure, Gino feels the company's current processes are inefficient. As a result, he decides to downsize the organization and then use the profits to enhance the organization's efficiency. What is a disadvantage of this approach? Downsizing yields slow but long-term profits. Downsizing often results in acquisition of companies by other organizations. Downsizing is the simplest way to ensure current and future competitiveness. Downsizing will interfere with the effectiveness of the organization's teamwork. Downsizing requires moving to relatively expensive locations.
Downsizing will interfere with the effectiveness of the organization's teamwork.
In the context of today's organizations, which statement is true of employees? Employees within an organization seldom perform critical functions. There are many substitutes for good employees. Employees are not easily replaced parts of a system; they are the source of a company's success or failure. Employees do not have the right to refuse to do what violates their moral beliefs. Employees with high levels of the required skills and knowledge can be easily imitated.
Employees are not easily replaced parts of a system; they are the source of a company's success or failure.
Billy is starting a career in human resource management. He expected his first tasks would be giving employees access to information and enrollment forms for training, benefits, and other programs. However, he realized that HR employees are spending less time doing that kind of work. Which trend is behind that change? Due to privacy laws, human resources cannot obtain any sensitive employee information. Benefits have been cut from most company programs. Employees can now get such information through self-service. Managers have taken over those HR duties. Millennials are not as interested in training or benefits as the older generation was.
Employees can now get such information through self-service.
A person can file a claim under the Fourteenth Amendment on charges of racial discrimination if they are fired by a private employer. True False
FALSE
_________ states that if there is no specific employment contract saying otherwise, the employer or employee may end an employment relationship at any time, regardless of cause. Employment at will Due-process policy Rule of fair treatment Employment flexibility Rule of law
Employment at will
Barry has been a systems analyst at a software company for six years. Although he works hard, gets favorable performance reviews, takes night classes in business management, and has applied for promotions, his co-workers always get the promotions instead. Barry asked his co-workers about this, and one of them said, "Don't you realize? This management will never promote someone like you." This supports Barry's concern that he may be a target of discrimination because he is Black; other talented employees are Black, but no Black employees have moved into management positions. Barry decides to discuss the problem with the human resource manager. If he can't find a satisfactory solution that way, with which federal agency could he file a complaint? Anti-Discrimination Federal Agency Federal Register Office of Federal Contract Compliance Programs Equal Employment Opportunity Commission Uniform Guidelines on Employee Selection Procedures
Equal Employment Opportunity Commission
A large gap exists between the social system and the technical system in high-performance work systems. True False
FALSE
Which job analysis method requires subject-matter experts to evaluate a job in terms of abilities required to perform the job? Work Sampling Technique Participant Observation Technique Fleishman Job Analysis System Position Analysis Questionnaire Conjoint Analysis Technique
Fleishman Job Analysis System
A start-up software company hires Kieran as its first HR manager. When a new position needs to be filled, Kieran sits down with the supervisor to gather facts that will be included in a realistic job preview. Kieran knows that the impact of job previews on turnover is limited, but he believes the effort is important anyway. Which statement best explains Kieran's decision to provide realistic job previews? Employees are highly sensitive to negative information. Giving realistic information is not expensive or difficult, so it is worth even a small benefit to reduce turnover. The recruiter is less important than personnel policies for affecting a candidate's decision. Kieran feels pressure to exaggerate the negative qualities of each job vacancy. Realism in the recruiter's message is the most researched aspect of recruiting.
Giving realistic information is not expensive or difficult, so it is worth even a small benefit to reduce turnover.
Which statement is true about the HR profession? Professional certification in HRM continues to be the only way to get into the field. HR generalists usually perform the full range of HRM activities. All HRM professionals have a postgraduate degree. A degree in law is the sole requirement for those who wish to choose HRM as a profession. Usually, HR generalists get paid substantially more than HR training directors.
HR generalists usually perform the full range of HRM activities.
Which statement is true of ethics in human resource management? Most managers have a positive perception of the ethical conduct of U.S. businesses. The general public has a positive perception of the ethical conduct of U.S. businesses. Most people believe that individuals apply values they hold in their personal lives to their professional activities. HR managers must view employees as having basic rights. Evidence shows that HRM practices are invariably ethical.
HR managers must view employees as having basic rights.
Which view on employment reflects the ethical principles embodied in the U.S. Constitution and Bill of Rights? HR managers must view employees as having basic rights. HR managers have the right to lifetime employment. HR managers must view employees as a necessary expense. HR managers have the right to hire whoever they deem best suited for a job. HR managers must set aside quotas for minorities.
HR managers must view employees as having basic rights.
Adelphi, the director of operations, strongly believes that human resource management (HRM) is critical to the success of organizations. Frances, the CFO of the organization, opposes Adelphi's view because she thinks HRM is an unnecessary expense for the company. Which statement weakens Frances' belief? HRM helps an organization imitate human resources at a high-performing competitor. HRM is indispensable for building a competitive advantage. HRM is easily available for all companies to utilize. HRM ensures that persons with high levels of the needed skills and knowledge are easily found. HRM is highly substitutable and interchangeable.
HRM is indispensable for building a competitive advantage.
A company specializes in manufacturing internal combustion engines. Recently, this company has decided to create a division for the flexible fuel field. During this time, Beto, the HR manager, has been reviewing and updating job descriptions. With the knowledge that a new division of jobs will be created, what would be the appropriate course of action for Beto to take next? He should wait until the new employees are hired before creating the new job descriptions. He should consider preparing new job descriptions since new jobs will be created in the organization. He should amend the original job descriptions to say they all will eventually take on flexible fuel responsibilities. He should take care to avoid including the titles of the jobs while formulating new job descriptions. He should reuse the old job descriptions for the new jobs, instead of creating new ones.
He should consider preparing new job descriptions since new jobs will be created in the organization.
Arabela, a Hispanic female in the accounting department of a large retail chain, believes she has been the victim of race and sex discrimination. What is a reason she would not be able to turn to the Office of Federal Contract Compliance Programs (OFCCP) for assistance with this problem? The OFCCP protection does not cover sex discrimination. Her company does not have an affirmative-action plan on file. A retail chain would not be affected by federal anti-discrimination laws. Her employer doesn't have contracts with the federal government. The injury to Arabela is under the $50,000 threshold.
Her employer doesn't have contracts with the federal government.
What is a standard that human resource managers must satisfy for HRM practices to be ethical? Managers must treat employees as family. Employment practices must respect employees' right of lifetime employment. Managers must always maintain that customers are right. Employment practices must limit the application of the principle of employment-at-will as it is unfair to employees. Human resource practices must result in the greatest good for the largest number of people.
Human resource practices must result in the greatest good for the largest number of people.
In which example is disparate treatment considered legal? In an electrical company, only male workers are employed to work as electricians. In a shopping mall, only female workers are employed to clean the women's restroom. In a particular retail outlet, male workers are employed to handle all of the sales. In a vehicle manufacturing company, only male workers are employed in all departments. In a particular hospital, only female nurses are appointed.
In a shopping mall, only female workers are employed to clean the women's restroom.
What is the advantage of establishing and administering policies in organizations? It encourages employees to defend themselves by claiming ignorance of disciplinary norms. It leaves a lot of room for subjective decision making. It allows companies to handle situations more fairly and objectively. It eliminates the need for documentation and record keeping. It allows companies to address issues on a case-by-case basis.
It allows companies to handle situations more fairly and objectively.
Why is temporary employment popular with employers? It gives employers flexibility in operations. Temporary workers are more committed to the organization. It allows employers to comply with the requirements of affirmative action imposed by the government. It is the most effective strategy for key customer service jobs. The quality of work from temporary workers is usually far superior.
It gives employers flexibility in operations.
How has the use of employee empowerment affected the recruitment process in the United States.? It has significantly reduced recruitment costs by using low-cost strategies, though it hinders innovation. It has shifted the focus away from technical skills to general cognitive and interpersonal skills. It has substantially increased employment opportunities for workers with less education. It has enhanced the need for people with working knowledge of operating different kinds of machinery. It has made the recruitment process less time-consuming.
It has shifted the focus away from technical skills to general cognitive and interpersonal skills.
Which statement best describes evidence-based HR? It is demonstrating that human resource practices have a positive influence on a company's profits or key stakeholders. It is the exclusive use of statistical models for planning, forecasting, and other related HR activities. It is the organization-wide planned effort to enable employees to learn job-related knowledge, rather than teamwork or communication skills. It is the process of ensuring that employees' activities and outputs match an organization's goals. It is establishing overlapping performance goals and desired outcomes during performance management.
It is demonstrating that human resource practices have a positive influence on a company's profits or key stakeholders.
Which statement best describes offshoring? It refers to moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available. It refers to acquiring a new company in a distant location or another country in order to acquire higher market share or growth. It is a complete review of the organization's critical work processes to make them more efficient and able to deliver higher quality products and services. It is the practice of having another company provide services. It is a method of staffing other than the traditional hiring of full-time employees.
It refers to moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available.
Shine On Corp., a shoe company, made a name for itself by following long-standing shoemaking methods. Recently, competitors using more modern technology have appeared in the shoe market, and Shine On has found its business suffering as a result. Using a TQM approach, what might help Shine On Corp. improve? It should firmly resist engaging in any risk taking, instead continuing to follow its traditional methods and processes. It should ignore its customer needs and requests. It should provide quality training only to those in top management. It should create an atmosphere that promotes innovation. Its management should not involve subordinates when looking to solve the corporation's problems.
It should create an atmosphere that promotes innovation.
It uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for various occupations.Which statement about the Occupational Information Network (O*NET) is true? It uses an online platform to provide information about available federal jobs. It provides listings of fixed job titles and narrow task descriptions. It was created by the U.S. Department of Labor in the 1930s as a vehicle for helping the new public employment system link the demand and supply of skills in the U.S. workforce. It uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for various occupations. It represents the first attempt made by the U.S. Department of Labor to match the demand and supply of labor.
It uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for various occupations.
James and Alissa are both newly hired nurses at Memorial Hospital. However, James is paid more than Alissa. According to the Equal Pay Act of 1963, what will strengthen the fact that the pay difference is a legal one? James works the night shift. Alissa is pregnant. James is more skilled than Alissa because he is a male. Alissa is not an American citizen. James is younger than Alissa.
James works the night shift.
A human resource manager at an electronics firm observes that many employees who are reaching the traditional retirement age are not interested in leaving the organization. Which statement best explains the reason for this trend among older employees? Older workers generally don't have much debt. Jobs are becoming less physically demanding. There is a rise in the availability of pensions. Phased-retirement programs require employees to work longer hours. There are laws against gender discrimination.
Jobs are becoming less physically demanding.
What is true according to the core values of total quality management? Managers should measure progress with feedback based on data. The progress of employees should be measured through self-evaluation. External customers should be valued more than internal customers. Internal customers should be valued more than external customers. Only key personnel should receive training in quality.
Managers should measure progress with feedback based on data.
Which statement about work flow analysis is true? Inputs and outputs are only the two stages required to represent a complete work flow cycle. All outputs must be strictly measured in terms of quantity. Outputs may be tangible or intangible products of the work processes. Information cannot be considered to be an input because it is not tangible. Quality standards are not a key criterion in the process of work flow analysis.
Outputs may be tangible or intangible products of the work processes.
Which statement about telework is true? Telework involves work that is primarily done over the phone, while telecommuting involves all types of work that can be done remotely. Employers who allow telecommuting still need to provide as many offices as before so that employees have a place to work when they come in. Telecommuting is not a good option for the disabled. Prior to the COVID-19 pandemic in 2020, almost half of U.S. workers worked remotely with some frequency. It is easy to measure the degree to which companies permit telework.
Prior to the COVID-19 pandemic in 2020, almost half of U.S. workers worked remotely with some frequency.
An automobile painting facility experienced a breakdown in one of its ventilation fans, causing a buildup of fumes. What must the facility do in this situation to meet the employee rights under the OSH Act? Provide an employee representative for an OSHA inspection. Levy fines for safety violations. Request an OSHA inspection. Promptly inform the affected employees about their exposure to hazards. Follow the steps in OSHA's "Compliance Assistance Quick Start."
Promptly inform the affected employees about their exposure to hazards.
__________ influence the kinds of job applicants an organization reaches. Characteristics of the recruiter Recruitment sources Financial sources Industry competitors Personnel policies
Recruitment sources
Cindy is a human resource manager at Charles & Sons Corp. She skillfully handles personal interactions with her staff and the other department managers. She is highly admired by others in the organization because she treats others with respect and builds trust. This scenario indicates Cindy has strengths in the HR success competency of global and cultural effectiveness. critical evaluation. relationship management. leadership and navigation. consultation.
Relationship management.
A middle manager is of the opinion that organizations should empower employees, and suggests this should be done by designing work to be done by self-managing teams. Which statement would validate her argument? Self-managing work teams do not have the authority to schedule work or hire team members. Organizations do not have to incur additional training expenditures. Team members do not have to perform a wide variety of tasks, and they view their effort as significant. Self-managing teams consume more time and result in lower productivity. Self-managing work teams may perform duties traditionally handled by management.
Self-managing work teams may perform duties traditionally handled by management.
When Maura became pregnant, she was worried she would not be able to find affordable child care for her new baby so she could continue to work full time. Her husband elected to work half-time along with a co-worker who also had a new baby, dividing the responsibilities of the job between them. This is an example of job splitting. rotation. extension. enrichment. sharing.
Sharing
In the past, hospitals deferred to physicians' judgments in how they carried out their work. More recently, hospitals have begun asking surgical teams to use standard presurgical checklists aimed at avoiding miscommunications and oversights. From a job design perspective, why is this aspect of work flow an appropriate one for a hospital to focus on? When jobs are complex and challenging, job design should focus on motivational issues such as autonomy. Simplifying the mental demands of the jobs may enable a hospital to replace high-priced physicians with technicians. Simplifying work is especially beneficial when jobs are challenging and the costs of error are severe. Use of checklists will increase the amount of memorization and information required by a surgical team. Simplifying work is especially important when jobs are challenging and employees are poorly trained.
Simplifying work is especially beneficial when jobs are challenging and the costs of error are severe.
Competency models are used to ensure that talent management aligns with the organization's strategy. True False
TRUE
Human resources cannot be imitated. True False
TRUE
If an attempt at a settlement fails, the Equal Employment Opportunity Commission (EEOC) may issue a "right to sue" letter to the alleged victim. True False
TRUE
Li Jung, a Chinese citizen, works for a phone manufacturer in China. Currently, he is in the United States to work on a project at the company's office in Cleveland, Ohio. In this scenario, Li Jung is regarded as an expatriate. True False
TRUE
The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job. True False
TRUE
The U.S. government sets limits on the number of immigrants who are admitted into the United States to live and work permanently in the U.S. True False
TRUE
The goals an organization sets in its human resource planning process should come directly from the analysis of labor supply and demand. True False
TRUE
The supervisors in an organization play a key role in employee relations because they are most often the voice of management for the employees. True False
TRUE
To prove disparate treatment in court, a plaintiff in a discrimination lawsuit must show an employer's intent. True False
TRUE
A human resource manager at a manufacturing company recommends that the company use the Position Analysis Questionnaire (PAQ) for conducting job analysis. Which statement best supports this recommendation? The PAQ is based on 52 categories of abilities. The PAQ considers the whole work process, from inputs through outputs. The PAQ can be completed by untrained personnel. A person who fills out the PAQ does not need college-level reading skills. The PAQ can be easily scored without a computer.
The PAQ considers the whole work process, from inputs through outputs.
What is the primary professional organization for HRM that provides education and information services, and is also the world's largest human resource management association? the Society for Human Resource Management the Human Resource Certification Institute the Association for Human Resource Professionals the Foundation for the Recognition of Professionals International the Collective for Strategic Human Resource Management
The Society for Human Resource Management
A survey of employee satisfaction among a county's 9-1-1 dispatchers found that employees struggle to keep up with calls, feel little or no control over their situation, and constantly worry about making mistakes. A suggestion is made to simplify the jobs in order to deal with these sources of dissatisfaction. Why would simplifying the jobs be beneficial in this case? The scope for employee errors is minimal. The employees face few challenges already. The costs of employee errors are severe. The information-processing requirements of the job are minimal. The employees will be better able to engage in multitasking.
The costs of employee errors are severe.
Madison, a business researcher, believes that organizations will have to spend a lot of money on employee health care in the future. Her colleague Jamaal argues that organizations will not have to increase their spending on employee health care benefits. Which statement weakens Jamaal's argument? The total cost of labor in the United States will decrease considerably in the near future. The labor force is expected to grow at a greater rate by 2028 than at any other time in U.S. history. The fastest-growing share of the workforce is at least 55 years old. The fastest-growing age group is workers 16-25, who are prone to having accidents. The largest proportion of the labor force is expected to be in the 16- to 25-year age group.
The fastest-growing share of the workforce is at least 55 years old.
An advertising firm is hiring employees who specialize in analyzing large volumes of data about consumer behavior. The manager to whom these analysts report does not share their knowledge of quantitative methods but wants them to develop recommendations for better decision making. Jamal, who works in the HR department, is developing a form the manager will follow in measuring the analysts' performance. What kinds of performance measures should Jamal focus on?
The form should measure outcomes, such as timely and useful recommendations, because the manager will not be able to evaluate specific technical behaviors.
When GRN Manufacturing experienced a slowdown in sales, it laid off the two employees with the poorest attendance. One of the employees sued the company, saying it should have laid off the most recently hired workers. What defense would GRN Manufacturing most likely offer? The company was forced to make the layoffs. The age of the company's workforce has been rising. There are no federal laws that apply to this situation. The layoffs were instances of employment at will. The layoffs were not discriminatory.
The layoffs were instances of employment at will.
Kai, one of the senior managers at Brazen Inc., insists that the company supervisors handle employee relations as part of their jobs. Which statement strengthens Kai's argument? The supervisors have the business experience to take up additional responsibilities. The supervisors are not a part of the employees' union. The supervisors are responsible for any action taken by the employees. The supervisors represent the company on a day-to-day basis. The supervisors do not hold any stakes in the organization.
The supervisors represent the company on a day-to-day basis.
Which statement about referrals is true? Referrals cost much more than other formal recruiting efforts. Referrals are the least preferred sources of new hires. The use of referrals tends to increase the likelihood of exposing an organization to different viewpoints. The use of referrals can contribute to nepotism. Referrals are only used in large organizations.
The use of referrals can contribute to nepotism.
Jiffy Consulting is a business consulting firm. The departments in the organization are based on the functions carried out by employees, such as customer service, marketing, tech support, and business consulting. Which statement is most likely true of the organizational structure of Jiffy Consulting? The workers have high authority and are involved in decision making. The jobs mostly involve teamwork or broad responsibilities. Management jobs are not affected by the organizational structure. The focus is primarily on products or customer groups within Jiffy Consulting. The workers have low authority.
The workers have low authority.
Which statement is correct regarding skilled knowledge workers? They are not easily replaced because they own the knowledge that the company requires to produce its products. They are not expected to be technically efficient and are only involved in direct interactions with customers. They are most likely to experience a lack of opportunities in a slow economy. They do not have a lot of job opportunities because employers can simply order these employees to perform tasks. They do not have considerable autonomy to make decisions.
They are not easily replaced because they own the knowledge that the company requires to produce its products.
hich statement about the Civil Rights Acts of 1866 and 1871 is true? They excluded other individuals from having the same property rights as white citizens. They restricted the rights of entering into and enforcing contracts to white citizens only. They denied plaintiffs any form of compensatory and punitive damages. They denied individuals the right to sue in federal court. They were passed to further the Thirteenth Amendment's goal of abolishing slavery.
They were passed to further the Thirteenth Amendment's goal of abolishing slavery.
A company is having difficulty filling all its positions for systems analysts. The company's human resource manager suggests introducing a kind of personnel policy known as a due-process policy. How is that most likely to help with recruitment? Implementing a due-process policy suggests that the organization is innovative and fun. The due-process policy supports a "promote from within" practice, which will encourage current employees to apply. Applicants know a due-process policy typically leads to a lead-the-market pay strategy. This policy implies greater job security and concern for employees. Due-process implies that employees won't be bound to a contract.
This policy implies greater job security and concern for employees.
What is enforced by the Equal Employment Opportunity Commission? Thirteenth Amendment Title VII of the Civil Rights Act of 1964 Executive Order 11246 Fourteenth Amendment Rehabilitation Act of 1973
Title VII of the Civil Rights Act of 1964
A global company has a policy statement making it clear that it does not tolerate sexual harassment. It set up an employee hotline for reporting harassment. When it received complaints about one of the maintenance workers, the company took action and corrected the problem immediately. However, two months later, it is receiving more complaints, this time about a supervisor on the night shift. What else should the company do to keep the workplace free from sexual harassment? Broaden the policy to include harassment of men, not just women. Train all employees to identify inappropriate workplace behavior. Wait to investigate the new complaints. Modify the complaint procedure so employees don't overuse it. File a complaint with the Equal Employment Opportunity Commission.
Train all employees to identify inappropriate workplace behavior.
Human resource management requires the ability to communicate through a variety of channels. True False
True
What is a benefit of applying statistical methods to HR forecasting? They can be used by organizations as a substitute for relying on the subjective judgments of experts. They are particularly useful in predicting important events that have no historical precedent. They are particularly useful in dynamic environments. Under the right conditions, they provide predictions that are much more precise than a human forecaster's subjective judgment. They are invariably better than the "best guesses" of experts.
Under the right conditions, they provide predictions that are much more precise than a human forecaster's subjective judgment.
Rochelle is starting a new business and is worried about OSHA regulations because she has heard that they are extremely complex. Which statement offers Rochelle the best advice for meeting the requirements of the OSH Act? Don't worry about the regulations, because they apply only to large companies. Use the job hazard analysis technique to meet all the requirements. Use the "Compliance Assistance Quick Start" on OSHA's website. Memorize the occupational health and safety standards published by NIOSH. Contact the Department of Labor to set up an appointment with a business representative.
Use the "Compliance Assistance Quick Start" on OSHA's website.
A large-scale chemical production company buys a smaller chemical production company to secure a greater share of the industry. This scenario exemplifies a partnership. a strategic alliance. a merger. downsizing. a consolidation.
a consolidation.
Which term refers to an organization's active effort to find opportunities to hire or promote people in a particular group? reasonable accommodation affirmative action disparate impact adverse impact reverse discrimination
affirmative action
Titanium Inc. is a software company in which the software developers and programmers interact directly with customers. The team asks the customers for their requirements, develops a sample, and sends it to them for feedback. The team continues production based on the feedback given by their clients. The firm spends less time on negotiating contracts and documenting processes. This scenario implies that Titanium Inc. is using which approach? just-in-time downsizing agile total quality management outsourcing
agile
The use of independent contractors, on-call workers, temporary workers, and contract company workers, collectively constitutes consolidation. alternative work arrangements. high-performance work systems. offshoring. outsourcing.
alternative work arrangements.
When Paradise Incorporated, a travel insurance company, decided to introduce new goals for its internal management, there was a rift regarding what should be implemented. Group A emphasized short-term goals that would benefit the company, while Group B believed in introducing policies that would create more mutually beneficial relationships with client businesses, such as major airlines. Which result would prove Group B's decision to be ideal? a steady decline of unhappy employees at Paradise Incorporated due to new healthcare benefits an increase of airline customers purchasing Paradise Incorporated's insurance rival businesses going bankrupt due to a slow economy studies showing a rise in the number of consumers looking to take a vacation an increase of quarterly bonuses offered to executives
an increase of airline customers purchasing Paradise Incorporated's insurance
Mason Inc. is a large corporation preparing to acquire Zaptig, a start-up business. Mason Inc. has many policies and procedures based on years of experience. Employees at Zaptig are used to figuring out the best practices as they go along. How can Mason Inc.'s HR professionals help the company prepare for the acquisition to succeed in spite of these differences? by replacing Zaptig's employees with new employees who will follow rules by identifying the differences and developing employees' skills in conflict resolution by training employees in how to set up new HR systems by reassuring everyone that any differences will disappear after the acquisition by planning systems to ensure there are no conflicts following the acquisition
by identifying the differences and developing employees' skills in conflict resolution
At a supermarket chain, back injuries are a recurring problem around the loading docks, because employees in a rush forget to use proper lifting techniques. How could safety posters help the company improve safety? by delivering a message that varies based on employees' languages and age groups by establishing direct communications between supervisors and their employees by creating a paper trail to document a history of the employer's concern by serving as a constant reminder of how to lift safely by replacing mobile devices, which should not be present on a loading dock
by serving as a constant reminder of how to lift safely
Which responsibility is specifically associated with the HR function of employee relations? creating HR information systems planning and forecasting human resources creating a job design analyzing work conducting attitude surveys
conducting attitude surveys
A person who is employed directly by a company for a certain amount of time, specified in a formal agreement between the company and the workers, is referred to as a(n) on-call worker. independent contractor. contract company worker. part-time worker. temporary worker
contract company worker.
An HR manager hires 50 employees in five months. He used different sources of recruitment to recruit these employees. He wants to know which kind of source delivered the most new hires for the money. To answer that question, the manager should determine the yield ratio. cost per hire. prospective cost. hiring conversion rate. return on investment.
cost per hire.
A nationwide logistics company has announced the opening of a new unit for the manufacturing division. Breana, the HR manager, has been asked to help determine what employees they will need to hire. She begins by defining how the work will be performed and what tasks will be required in each job. Breana is participating in job
design.
Which HR function involves offering programs through which employees acquire knowledge, skills, and behavior that improve their ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs? employee relations personnel policy selection recruitment development
development
A CEO determines that the company needs to eliminate a labor surplus to avoid financial difficulties. To deal with this problem, the CEO chooses a strategy that gives fast results. However, the amount of suffering caused to employees is high. The CEO is most likely using the __________ strategy to reduce the labor surplus. natural attrition hiring freeze downsizing retraining early retirement
downsizing
When a consulting company finished a major contract, the owner realized that there wasn't enough work left for all the remaining workers. The company was negotiating contracts that could provide future work in a few months, but it needed to address its labor surplus in order to remain financially sound. What is the best strategy to deal with this labor surplus? natural attrition work sharing a hiring freeze downsizing an early retirement program
downsizing
Amita, an employee at Neon Corp., develops and distributes newsletters that announce upcoming events in the company. Which human resource management practice is being performed by Amita? training selection performance management compensation employee relations
employee relations
Some of the employees of MYV Services are unhappy with their supervisor's comments and remarks. They feel they are being unduly discriminated against by the supervisor, and so they turn to the HR department for help. Addressing such problems is a part of the HR function of employee relations. planning and administration of pay and benefits. performance management. recruitment and selection. training and development of employees.
employee relations.
A company hires Bradley as a supervisor in the company. It has an implied understanding that both the employer and the employee have the right to end their relationship at any time they desire. In the context of personnel policies, the relationship between the company and Bradley is based on the employment-at-will policy. lead-the-market strategy. nepotistic agreement. benevolent agreement. promote-from-within policy.
employment-at-will policy.
Bao, a production manager, works with a human resource consultant to design a new work flow for the production unit. Together they define the necessary inputs. These include raw materials, information, human resources, and
equipment.
The manager of a small grocery store introduces a short conveyor belt that allows customers to place items on it prior to checking out. This saves the cashier from the physical strain of bending forward and reaching into the carts to retrieve the items. This change is an example of the __________ approach to job design. job enrichment telecommuting job sharing flextime ergonomic
ergonomic
What was one step Congress took during the COVID-19 pandemic to lessen the blow to those impacted? provided food assistance to the unemployed D. extended unemployment benefits for one month passed a law allowing companies to offer flexible work arrangements expanded unemployment eligibility to independent contractors, gig workers, and the self-employed required small businesses to open in order to spur the economy extended unemployment benefits for one month
expanded unemployment eligibility to independent contractors, gig workers, and the self-employed
According to the philosopher Immanuel Kant, the right of employees to know the nature of the job they are being hired to do and the obligation of a company not to deceive them in this respect is mainly reflective of the basic right of freedom of conscience. privacy. first refusal. free consent. freedom of speech.
free consent.
Nicholas, an employee at a book publishing company, is unhappy with his company's existing project management system. He decides to communicate this to the top management by expressing his complaints in an email. According to the work of philosopher Immanuel Kant, Nicholas is applying his right of free consent. freedom of conscience. first refusal. freedom of speech. privacy.
freedom of speech.
Jones Inc., a financial services company, specializes in customers' preferences and cost-efficient processes. They also encourage self-managing teams that make all decisions regarding business development and the sale of services to their customers. The firm ensures that there is a good fit between its work system and its people. This scenario implies that Jones Inc. has a high-performance work system. total quality management system. workforce analysis system. supply chain system. holistic management system.
high-performance work system.
Salina hires employees who provide a specific set of knowledge and skills that will give her company advantage over its competitors. In the context of strategic planning, Salina is
hiring individuals with a core competency.
Haley changes jobs on a regular basis. She does this to secure better career growth opportunities and to decrease boredom. Haley engages in job hopping. job enrichment. freelancing. benchmarking. moonlighting.
job hopping.
The external labor market consists of employees of the immediate competitors of the organization. employees who have direct contact with customers. individuals who are actively seeking employment. contract workers in the organization. current employees of the organization.
individuals who are actively seeking employment.
An interior design firm based in Oregon has a team of designers working closely with manufacturers to create home décor products. In the context of a work flow analysis, the interior designers, manufacturers, and home décor products required to provide interior design services collectively constitute work processes. inputs. jobs. operating procedures. outputs.
inputs.
At a firm that manufactures toys, several employees are on short-term disability, citing physical strain as the cause. An expert hired by the company investigates the situation and recommends investing in an ergonomics study of the work environment. In this scenario, the expert is recommending a study of the knowledge, skills, and abilities necessary to perform a job. relationship between intrinsic rewards and employee motivation in the context of human resource management. tasks, duties, and responsibilities of employees in a new job. jobs to find the simplest way to structure work in order to maximize efficiency. interface between individuals' physiology and the characteristics of the physical work environment.
interface between individuals' physiology and the characteristics of the physical work environment.
Marta is a recruiter with a bachelor's degree in business administration. She is well respected among her peers for her professional standards and understanding of the HR field. However, she has noticed that when she recruits engineers for her company, they sometimes seem unresponsive to her. According to some studies discussed in the text, this is happening because Marta is not professional with the applicants. is not approaching the candidate with enough skepticism. does not give applicants enough information, leaving them with more questions than answers. comes off as being too professional for someone in the HR field. is perceived as less credible because she is an HR specialist.
is perceived as less credible because she is an HR specialist.
An HR manager observes that the number of employees quitting their jobs has been steadily increasing over the last six months. On closer inspection, he finds that a majority of the employees who quit were unhappy with the pay structures. The manager assesses the significance of each job to the organization, giving each job a dollar value. This helps him set up fair pay structures and retain valuable employees. What most likely relates to the task undertaken by this manager? job training selection job evaluation performance appraisal career planning
job evaluation
According to Herzberg's two-factor theory, which factor would motivate individuals the most? salary and allowances shares of company stock meaningfulness of a job fringe benefits of a job periodic bonuses
meaningfulness of a job
An HR manager recruits her cousin as production manager in the company. This move results in resentment among several of the company's employees. By hiring her cousin, the manager has engaged in the practice of hiring relatives, called nepotism. direct application. localism. networking. relativism.
nepotism.
Which aspect of recruitment is most likely to affect the nature of the positions that are vacant? recruiter traits applicant characteristics recruiter behavior recruitment sources personnel policies
personnel policies
In the context of human resource management, human capital refers to the total budget allocated to the HR department in an organization. organization's employees, who add economic value to the company. wages, benefits, and other costs incurred in support of HR functions in an organization. total pay earned by an employee. cash, equipment, technology, and facilities that an organization uses.
organization's employees, who add economic value to the company.
Ban Corp., a producer of various small electronics, has its assembly operations performed by Finer Inc, a firm that deals exclusively in assembling products for other companies. This scenario indicates that Ban Corp. engages in the practice of downsizing. reengineering. outsourcing. benchmarking. acquiring.
outsourcing.
The management of Fashion Inc. expects its employees to be enthusiastic about their work by seeking training, working long hours, initiating better work procedures, and maintaining a sound balance between professional life and personal life. In return, the employees expect management to arrange for better incentives, flexible work schedules, and increased authority to execute their tasks. This scenario is an example of a(n) employee contract. offer letter. psychological contract. legal agreement. legal bond.
psychological contract.
When an individual is promised a positive outcome for submission to sexual advances, or threatened with a negative outcome for failure to submit to sexual activities, this is referred to as reverse discrimination. quid pro quo harassment. adverse impact. undue hardship. disparate impact.
quid pro quo harassment.
Nicholas, a blind man in his early twenties, was recently hired as a DJ at a local radio station in New York. He was given permission by his manager to bring his guide dog to work. In this instance, Nicholas' employer made a(n) reasonable accommodation. undue hardship. disparate impact. reverse discrimination. disparate treatment.
reasonable accommodation.
Waldo, an HR manager at Better Beverages, identifies and attracts potential job seekers to his organization. In the context of HRM functions, Waldo is carrying out the __________ process. appraising recruiting forecasting promoting hiring
recruiting
A manufacturing company, hit by a slump in demand, is experiencing a labor surplus. The company expects the market to improve in six months, and it does not want to lay off any of its employees. Which strategy is an equitable way to handle this issue and spread the burden more fairly? reduced work hours demotions overtime employing temporary workers outsourcing
reduced work hours
Carpet Diem, a flooring company, has decided to implement a new technology to improve the speed of its production process. Every employee is trained on how to use this new process, and the company creates new quality checks and efficiency measures, reducing the costs of production while delivering better quality products. Carpet Diem's process of making changes to vital company technology to make it more efficient is known as hedging. outsourcing. codetermining. reengineering. downsizing.
reengineering.
Jake applied for a job at Texco Inc. because his friend Chad, who is a manager there, told him to do so. In this scenario, Jake is a(n) direct applicant. executive search professional. natural applicant. referral. neutral applicant.
referral.
Twenty years ago, BigTech, an electronics company, moved its operations from Texas to China due to lower pay rates in the Chinese workforce. Recently, however, the company began to receive complaints about the quality of its products, so BigTech moved its operations back to Texas. This latest move by BigTech is an example of reshoring. offshoring. downsizing. outsourcing. nationalization.
reshoring.
The concept of "human resource management" implies that employees are troublesome and need to be monitored. a secondary component of a business. resources of the employer. an unnecessary cost to an employer. a rare component of the business world.
resources of the employer.
Herzberg identified five factors he associated with motivating jobs. Which of these was one of the factors? responsibility variety simplicity incentives remuneration (pay)
responsibility
arker works at Delta Corporation. He is responsible for identifying individuals with skills required for the various roles in the organization. Which human resource management practice is being performed by Parker? compensation employee relations performance management training selection
selection
Charry was pretty sure she wanted to work at Hogs Foot Brewery after she read the ad for an open position and researched the company. She concluded she was enough of a fit with the vacant position to warrant submitting an application. This process is termed employee referral. self-selection. internal recruitment. nepotism. employment at will.
self-selection.
The growth in e-commerce and the information economy has led to an increase in the demand for employees in service occupations. manufacturing. technical jobs. mining and resource extraction. agriculture.
service occupations.
According to the Equal Pay Act of 1963, men and women performing the same job cannot have differences in pay on the basis of merit. seniority. quality of production. sex. education.
sex
hat is a challenge for human resource management during mergers? scrutinizing balance sheets evaluating the financial worth of the new company sorting out the differences in the two companies' HR systems developing competitively priced products sustaining the brand image of the company
sorting out the differences in the two companies' HR systems
Egypt is an HR executive looking for a new job. She comes across an advertisement in a newspaper seeking applications for the position of an HR manager. The advertisement exclusively highlights requirements such as strong communications skills, excellent teamwork abilities, and leadership skills. These requirements constitute the job evaluation. specification. description. orientation. analysis.
specification.
To gather information about worker requirements, the Fleishman Job Analysis System typically asks __________ to evaluate a job in terms of the abilities required to perform the job. CEOs subject-matter experts external analysts HR specialists supervisors
subject-matter experts
Which arrangement would qualify as job rotation? support staff being trained in front-office functions through periods of alternating work arrangements a manager directing employees to stop production when quality standards are not met members of the production team making decisions regarding how to resolve problems with customers a manager participating in a meeting while on vacation with his family a person hired to perform the jobs of warehouse supervisor and supply chain manager
support staff being trained in front-office functions through periods of alternating work arrangements
What term refers to a systematic, planned effort to attract, retain, develop, and motivate highly skilled employees and managers? talent management conjoint analysis performance management job analysis work flow recruitment
talent management
Implementation of an HR strategy that ties planning and recruiting to an organization's strategy and to its efforts to develop employees becomes a complete program of workforce utilization. total quality management. talent management. reengineering. benchmarking.
talent management.
Name the executive department that is responsible for conducting research to determine the criteria for specific operations or occupations and for training employers to comply with the Occupational Safety and Health Act. the Department of Health the Department of Homeland Security the Department of Commerce the Department of Labor the Department of Justice
the Department of Health
What is the most comprehensive U.S. law regarding worker safety? the Occupational Safety and Health Act the Americans with Disabilities Act the Rehabilitation Act of 1973 the Civil Rights Act of 1991 the Fourteenth Amendment
the Occupational Safety and Health Act
Which agency is primarily responsible for enforcing the laws passed by Congress? the U.S. Cabinet the executive branch of the government the U.S. Senate the legislative branch of the government the U.S. House of Representatives
the executive branch of the government
Kehlani started a new job in a print shop. She worries about the different chemicals in the workplace, so she requests information about them from her employer. Which employee right under the OSH Act is Kehlani exercising? the right to have employer violations posted at the worksite the right to have a representative present at an OSHA inspection the right to have dangerous substances identified the right to a workplace free of chemicals the right to request an OSHA inspection
the right to have dangerous substances identified
What term describes a planned effort to enable employees to learn job-related knowledge, skills, and behavior? selection compensation recruitment performance appraisal training
training
Bishop Corp. is eliminating most of its desktop computer repair centers in Minnesota. Meanwhile, the demand for mobile device repair—a service it provides in Florida and New Jersey—is growing rapidly. An HR manager at the company's headquarters must plan to avoid a labor surplus in Minnesota in a fast and effective way. She wishes to do so with the least possible employee suffering in terms of layoffs and salary. Which strategy would best help her accomplish her goal? transfers demotions hiring freeze pay reductions early retirement
transfers
A chart that lists job categories held in one period and shows the proportion of employees in each of those categories in a future period is called a labor review. leading indicator. forecast. transitional matrix. trend analysis.
transitional matrix.
Evie is preparing for a 5 percent increase in production at her company next year. She needs to determine the current number and categories of production employees and how this is likely to change by the end of the year so she can staff for the increased production needs. To help with this analysis, Evie should use a propensity analysis. multiple regression. trend analysis. leading indicator. transitional matrix.
transitional matrix.
A job specification looks at the qualities or requirements the person performing the job must possess, including knowledge, skills, and abilities to perform the job. True False
true
Downsizing disrupts the social networks through which people are creative and flexible. True False
true
When a person evaluating performance is not familiar with the details of a job, outcomes tend to be easier to evaluate than specific behaviors. True False
true
someone who thrives in a highly structured environment might not be motivated by autonomy and would be a better fit for jobs with more supervision. True False
true
According to the affirmative-action plan required by the Office of Federal Contract Compliance Programs, which term refers to a comparison of the race, sex, and ethnic composition of an employer's workforce with that of the available labor supply? content analysis SWOT analysis applied behavior correlation job comparison utilization analysis
utilization analysis
Which HR activity is similar to analyzing a job that does not yet exist? human resource planning performance appraisal job evaluation work redesign selection
work redesign
Tai Yang has joined a start-up manufacturing company as its human resource manager. One of his first responsibilities is to make sure the company complies with the OSH Act. Under this law, what records must Tai Yang keep? work-related injuries and illnesses, and post an annual summary of these a list of violations of the general-duty clause responses to questions in OSHA's Small Business Handbook work-related injuries, plus an annual summary of employee illnesses schedule of employee-requested OSHA inspections
work-related injuries and illnesses, and post an annual summary of these
A middle manager wants to find out how many candidates moved from the initial interview stage to the training selection stage in the past month. To find out, she needs to compare the cost per hire. prospective costs. yield ratios. liquidity ratios. returns on investment.
yield ratios.
