Premium Jeep Delivery
As part of a premium follow-up, how soon should you contact a customer after they've taken delivery of their new vehicle?
24 hours
According to JD Power _______ of buyers will return to your dealership if their needs are completely understood
86 percent
Which feature should you cover in some detail at delivery for a customer who enjoys accessing her music library during long drives for work?
Android Auto or Apple CarPlay
What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index (SSI) scores?
Causes SSI scores to plummet
Which best practice from premium service industries is defined as "Make everything all about the customer. Build loyalty to you and your brand by finding ways to make their life easier"
Develop a customer centric way of thinking
What is the first step when using New Vehicle Delivery (OS Plus) to enroll a customer, so they can access their Connected Services or Ownership Benefits?
Enter the VIN and select "Go"
For a customer who frequently takes their Jeep Wrangler off road, which feature is especially important to teach during delivery?
Four-Wheel Drive Low Range
A customer uses her Jeep Wrangler to negotiate extreme off-road trails. Which feature would she be particularly interested in learning about during delivery?
Front and Rear Electronic Locking Differentials
When covering technology features with a customer, which approach best exemplifies a premium delivery?
Have customer operate feature
Which is the preferred method to enroll customers in both connected services AND ownership benefits?
Not- Customers smart phone
Which one of the following is NOT something customers typically need help with during delivery?
Operating the AM/FM radio
In what way can you best ensure what the vehicle is delivered as promised?
Play an active role in quality assurance of the delivery
In which key delivery-related activities did Jeep Dealers show significant improvement?
Use of tablets
Which step of the Sales Process is usually the best time to help a customer set up their vehicles mobile app?
Vehicle Delivery
According to JD Power, using devices such as tablets, smartphones and touchscreen monitors during the sales process __________ SSI scores
greatly improves
