Principles of Management

How much is monthly rent?

$2,000

The high capacity espresso maker vs. the standard maker has the potential of increasing your cups served by what percent?

30%

Approximately how many medium cups of coffee will one pound of coffee beans make?

32

The three subfields of the classical perspective include:

Administrative management, bureaucratic organization, and scientific management

When Coca-Cola introduced Surge, a new citrus soft-drink, what type of strategy was being pursued?

Business-level strategy

Which o these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?

Classical Perspective

________ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.

Conceptual

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Contingency view

Monitoring activities and making corrections are part of:

Controlling

Sears' decision to sell off much of its financial services division is an example of a:

Corporate-level strategy

When AT&T decided to buy Media One, a cable company, it was pursuing a(n) __________ strategy.

Corporate-level strategy

Which of the following is often considered the "father of the quality movement?"

Deming

Which strategy can be profitable for an organization when customers are loyal and willing to pay high prices?

Differentiation

The _____ role involves resolving conflicts among subordinates between the managers department and other departments.

Disturbance handler

The nature of management is to cope with _____ and far-reaching challenges.

Diverse

Which of the following lists the strategic management process in proper order?

Evaluate current mission, perform SWOT, define new mission, formulate strategy, execute strategy

Only the top managers in organizations need conceptual skills since it involves planning. T/F

Fals

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible. T/F

False

Business-level strategies include all of the major functions, including finance, research and development, marketing, and manufacturing. T/F

False

Executives acquire information about external opportunities and strengths from a variety of reports, including budgets, financial ratios, profit and loss statements, and surveys of employee attitudes and satisfaction. T/F

False

Front-line managers have the final responsibility for strategic planning. T/F

False

If you do not hire serves they will be hired automatically. T/F

False

In order to protect an organization's mission, the human resource functions are removed from strategic goals. T/F

False

In the spokesperson role, a manager forwards information to other organization members. T/F

False

Offering 2 for 1 coupons will result in the same amount of revenues for the week as not offering coupons because you don't count the free cups provided. T/F

False

Standardization of work and wage incentives are characteristics of behavioral science. T/F

False

The ability to motivate others is considered a technical management skill. T/F

False

The nature of management is to control and dictate others in an organization. T/F

False

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler. T/F

False

With a multi domestic strategy, a company will achieve the globalization or standardization of marketing and production approaches. T/F

False

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _________.

Frank Gilbreth

_______ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.

Functional

Techniques used to monitor external environments include:

Hiring scanning organizations, hiring the competition's employees, government reports, buying competitors' garbage

Which of these questions is central to a functional-level strategy?

How do we support our chosen strategy?

Mary Parker Follett contributed to which field?

Humanistic approach

Matrix dress designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

Humanistic approach

The findings provided by the Hawthorne Studies provided the impetus for the ________, despite flawed methodology or inaccurate conclusions.

Humanistic perspective

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):

Individual performer

The most recent subfield of the quantitative perspective is _______, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Information technology

Which of these is true about the cash cow?

It is a business that will produce profits for a company, but those profits should be invested in other businesses.

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:

Liaison

Which of the following is not a decisional role?

Liaison

Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?

Line

Sherri has been asked to participate on a cross-functional task force that is charged with performing an audit checklist for her advertising firm. The task force will analyze organizational strengths and weaknesses as they apply to the firm. Sherri's task is to analyze management quality, staff quality, degree of centralization, and organizational charts. This level of analysis pertains to which area of the audit?

Management and organization

All of the following are characteristics of Weberian bureaucracy except:

Management is the same as the ownership of the organization

_______ refers to the modification of product design and advertising strategies to suit the specific needs of individual countries.

Multidomestic strategy

Which of the following roles involve bargaining with others to meet the unit or departmental goals?

Negotiator

A social entity that is goal directed and deliberately structured is referred to as a(n):

Organization

One of the important ideas in the text's definition of management is:

POLC

Which of the following is a function of management?

Planning

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works?

Quants

Gillette operates numerous strategic business units. Most of its units in the personal care division have low market share but high business growth. These units are classified as ___________.

Question Marks

Semway, a regional bank, recently announced that it would soon begin offering financial planning services. This is an example of which of these?

Related diversification

Which of the following strategies refers to moving into a new business that is related to the company's existing business activities?

Related diversification

Which of the following is identified as a recent trend that has staying power?

Relationship management

One of the roles that a small business manager may emphasize over their counterpart in a large organization is ___________.

Spokesperson

What type of organizational unit has a unique business mission, product line, competitors, and markets relative to other units in the same corporation?

Strategic business unit

The set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organization and its environment so as to achieve organizational goals is known as:

Strategic management

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

Supply chain management

When properly managed, _______ can create additional value with existing resources, providing a big boos to the bottom line.

Synergy

What is the role of the liaison?

The liaison role pertains to the development of information sources both inside and outside the organization

What is the role of the negotiator?

The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?

Tiffany does more planning than Karen

A manager forwards information to other organization members in the disseminator role. T/F

True

A social group within an organization is part of the informal organization. T/F

True

A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services. T/F

True

Allocating resources across the organization is part of the organizing management function. T/F

True

Communication is one of the most important methods for effective strategy execution. T/F

True

Economics forces pertain to the availability, production, and distribution of resources in a society. T/F

True

For the social networking site Facebook, technological know-how and an aggressive and innovative culture are significant strengths to include in its SWOT analysis. T/F

True

Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance. T/F

True

Leading is the use of influence to motivate employees to achieve organizational goals. T/F

True

One of the criticisms of scientific management is it did not acknowledge variance among individuals. T/F

True

The administration and implementation of the strategic plan is strategy execution. T/F

True

The interaction of production and sales working together to produce profit greater than the total of both working separately is an example of synergy. T/F

True

Theory Y proposes that organizations can take advantage of the imagination and intellect of all of their employees. T/F

True

Unrelated diversification occurs when an organization expands into a totally new line of business. T/F

True

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator. T/F

True

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

Unity of direction

When an organization expands into a totally new line of business, it is implementing a strategy of:

Unrelated diversification

_______ can be defined as the combination of benefits received and costs paid by the customer.

Value

Janessa is the CEO of a privately-held software company. In defining corporate-level strategies, which of the following questions would she most likely be concerned with?

What business are we in?

Frederick Taylor's contributions were in the field of:

scientific management

The individual identity includes which of the following?

works relatively independently