Principles of Management: Ch. 7 Homework

1. James / Susan 2. Colleen 3. Catherine 4. Juan 5. Daniel 6. Myrna 7. Cassie 8. Stanley / Joel

1. Board of Directors 2. President/ CEO 3. VP of Marketing 4. Staff for Marketing 5. VP of Retail Locations 6. Staff for Retail Locations 7. VP of Human Resources 8. Staff for Human Resources A. James: is a senior executive with a local company B. Joel: is responsible for job analysis and for screening resumes and candidates and for conducting initial interviews. C. Stanley: specializes in training and development. D. Juan: reports to Catherine E. Daniel: oversees accounting and provides reports to VPs and the CEO. F. Colleen: provides strategic planning for the organization G. Cassie: ensures the company meets EEOC guidelines. H. Susan: the manager of a restaurant that purchases baked goods from The Cupcake Kingdom. I. Myrna: supports the work of Daniel and his team J. Catherine: responsible for sales, promotion, and communication.

D. Coordination by plan

Although the members of Samantha's team are not happy about the increased demands, they understand the reason is to meet the deadlines of the project. Under a system using the ______________ method, teams can modify and adapt their actions as long as they meet the deadlines. A. Coordination by mutual adjustment B. Standardization C. Formalization D. Coordination by plan E. Integration

B. formalization

At The Container Store values guide everything they do. This is in sharp contrast to an organization with high __________, which will have rules to guide everything people do. A. networking B. formalization C. integration D. centralization coordination

E. coordination by mutual adjustment.

Communication is key at The Container Store and using teams is one mechanism that allows for flexible coordination. This is referred to as A. hierarchical levels. B. matrix survival skills. C. coordination by standardization. D. span of control. E. coordination by mutual adjustment.

1. E. 2. B. 3. A. 4. D. 5. C

Create the organization chart for The Cupcake Kingdom. 1. 2. VP of marketing/VP of Retail locations/VP of Human Resources 3. / 4. / 5. A. Staff for Marketing: Provides supports and assistance in promotion, communication, and public relations areas. B. President/CEO: Executive responsible for the overall operations of the organization. C. Staff for Human Resources: Executive responsible for the overall operations of the organization. D. Staff for Retail Locations: Provides support and assistance to stores. E. Board of Directors: Elected by stockholders.

A. : Functional: 1 Divisional: 2 Matrix: 5 B. : Functional: 6 Divisional: 4 Matrix: 3

Match the strengths and weaknesses below to the corresponding type of structure. A. Strengths: Functional, Divisional, and Matrix B. Weaknesses: Functional, Divisional, and Matrix 1. Specialized training: Opportunities for specialized training and in-depth skills development. 2. Wide variety: Can manage a wide variety of products, customers, and geographic regions. 3. Two bosses: Confusion from having two bosses. 4. Managers not specialists: Managers are generalists, not specialists. 5. Collaboration: Employees work together across departments and functions. 6. Functional integration: Coordination and integration between functions.

A. Solicit the subordinate's views about the suggested approaches.

Samantha does not get a positive response from her team during the meeting about the Arcadian project—indicative of less-than-effective delegation. Which one of the following steps in the delegation process did Samantha probably ignore leading to this response from her team? A. Solicit the subordinate's views about the suggested approaches. B. Select the person for the task. C. Schedule checkpoints for reviewing progress. D. Define the goal succinctly. E. Follow through by discussing progress at appropriate intervals.

C. Divisional

Samantha's team is made up of three employees, all of whom do different functions (programming, animation, and modeling/designer) but work together on a team for specific products such as this Arcadian game. Which type of organizational structure does this represent? A. Antiquated B. Matrix C. Divisional D. Functional E. Organic

E. functional structure

The Container Store cross-trains its employees. What kind of an organizational structure would not be appropriate for The Container Store because of its barrier to this kind of practice? A. decentralized structure B. matrix structure C. coordinated structure D. divisional structure E. functional structure

D. decentralized.

The Container Store employees are the happiest and most empowered employees to ever work in retail. If employees are empowered, then by definition the structure must be more A. organized. B. matrixed. C. centralized. D. decentralized. E. formalized.

B. slack resources

The Container Store utilizes part-time employees. This is what part of managing high information-processing demands? A. creating horizontal relationships B. slack resources C. identifying core competencies D. increased need for information E. self-contained tasks

D. decentralization

When employees can make decisions at The Container Store that store managers typically make, ____________ is clearly part of the organization. A. vertical structure B. planning C. centralization D. decentralization E. mutual adjustment