Principles of Management - Ch 9 Test

The difference between firing and layoffs is that ________. a. layoffs are not permanent b. layoffs are permanent c. firing is not permanent d. firing is not voluntary

A

A(n) ________ selection device shows a clear link between test performance and job performance. a. reliable b. invalid c. unreliable d. valid

D

The first three activities of the human resource management (HRM) process are about ________. a. recruiting b. planning c. training d. downsizing

B

Today, selection techniques that result in reject errors can open the organization to ________. a. decreased productivity and efficiency b. charges of employee discrimination c. reduced morale d. a weakened workforce

B

The last steps of the HRM process deal with ________. a. performance and compensation b. training and compensation c. compensation only d. skills

A

A major criticism of workplace spirituality is whether ________. a. individuals have the right to discuss religion in the workplace b. organizations have the right to impose spiritual values on employees c. a spiritual organization can engage in making profits d. workplace spirituality decreases productivity

B

Organizational orientation informs a new employee about ________. a. his or her responsibilities for the job b. the history and philosophy of the organization c. what expectations he or she has about the job are unrealistic d. how he or she will be evaluated on the job

B

While ________ can reach the greatest number of applicants for a job, many of those candidates may be unqualified for the job itself. a. an internal search b. advertising c. a temporary help service d. school placement

B

A wheelchair-bound applicant may be denied a job ________. a. under no circumstances b. if the job is strenuous or physically tiring in some way c. if the job requires complete physical mobility d. in some states

C

The most important environmental factor in the HRM process is ________. a. the business environment b. the natural environment c. the legal environment d. the scientific community

C

According to the EEOC, sexual harassment is ________ that creates a hostile environment, interferes with a person's work or diminishes the person's employment opportunities. a. any speech b. any unwanted or unsolicited speech or physical conduct c. any speech of a sexual nature d. any speech or physical conduct of a sexual nature

D

What do the written essay, critical incidents, graphic rating scales, and BARS evaluation methods have in common? a. They compare individuals against standards. b. They are multiperson comparisons. c. They compare one employee to his or her peers. d. They rank employees by performance.

A

During an interview, an applicant for a managerial job is confronted with role players who make the claim that they have been "harassed on the job." The applicant is then asked to deal with the complaints. What kind of selection device is being used? a. performance-simulation test b. structured interview c. behavioral interview d. high-stress interview

C

Interviews are valid predictors of success in the workplace if ________. a. questions are short b. questions are unstructured c. questions are structured d. the interview lasts only a few minutes

C

This is a key disadvantage to recruiting through employee referrals. a. limited to entry-level positions b. high cost c. no diversity increase d. lower-skilled candidates

C

This is the most important factor in determining how much pay an employee receives. a. education level b. experience c. the type of job the employee has d. the amount of time and effort the employee puts into the job

C

Why do managers often offer counseling to underperforming employees rather than just fire them? a. to give the organization a favorable image b. to avoid discord c. to avoid the cost of replacing the employee d. to avoid unsettling other employees

C

The lengthy process by which a job is examined in detail in order to identify the skills, knowledge and behaviors necessary to perform the job is known as a ________. a. job description b. job specification c. job definition d. job analysis

D

To find out more about a job with a title of "assistant media buyer," you would find this to be most helpful. a. job title b. job specification c. job listing d. job description

D

Which of the following is the best way to evaluate a training program? a. how much trainees say they learned b. how costly the method is c. how much information trainees retain d. actual job performance of trainees

D