Principles of Management - Chapter 14

________ is a disagreement over issues of substance or an emotional antagonism.

Conflict

Which of the following is NOT a conflict management style?

Confrontation

High performance teams are typically characterized by all of the following EXCEPT:

Little recognition for their accomplishments

The team effectiveness equation states that Team Effectiveness = ________ × (Process Gains - Process Losses).

Quality of Inputs

All of the following are symptoms of groupthink EXCEPT:

The fear that competitors are stronger and smarter

In a ________, all members can communicate directly with one another.

decentralized communication network

The process of making choices among alternative courses of action is called ________.

decision making

A behavior, rule, or standard expected to be followed by team members is called a ________.

norm

The team development stage in which members of the team begin to better coordinate their efforts as a unit with shared rules of conduct is the ________.

norming stage

________ is the tendency for highly cohesive teams to lose their evaluative capabilities.

Groupthink

________ teams are those whose members are quite dissimilar to one another.

Heterogeneous

Teams that work together and solve problems through computer-based interactions are called ________.

virtual teams

Competition and compromise are forms of ________.

win-lose conflict

________ is when any and all members contribute helpful task and maintenance activities to the team.

Distributed leadership

Which of the following types of team accomplishes the three output goals of task performance, membership satisfaction, and team viability?

Effective teams

Which of the following terms refers to groups of workers who meet on a regular basis with the goal of using their expertise and experience for continuous improvement?

Employee involvement teams

In ________, everyone withdraws and pretends that conflict does not really exist, hoping that it will simply go away.

avoidance

The degree to which members are attracted to and motivated to remain part of a team is called ________.

cohesiveness

A group that is brought together from outside of their daily job assignments to work in a small team for a specific purpose is called a(n) ________.

committee

At ABC International, Jason works with members who come from different functional units of the organization to work on a specific task. Jason works in a(n) _______.

cross-functional team

Norms develop early and remain constant during the life of a team.

false

Quality circles are a form of self-managing teams.

false

The performing stage is of critical interest to managers during team development because a failure here can be a long-lived detriment to a team's performance future.

false

A group that is officially designated for a specific organizational purpose is called a(n) ________.

formal team

Teams that continually perform at very high levels are likely to do so because they ________.

have synergy

Interest groups, friendship groups, and support groups are different types of ________.

informal groups

A team that is brought together for a specific purpose and that disbands when the task is complete is called a(n) ________.

project team

Teams that have the authority to make decisions about how they share and complete their work are called ________.

self-managing teams

A ________ is an action taken by a team member that directly contributes to the group's performance purpose.

task activity

The key outputs sought from effective teams include ________.

task performance, member satisfaction, and team viability

A collection of people with complementary skills who regularly interact to pursue common goals is called a(n) ________.

team

The practice that involves a set of collaborative activities to gather and analyze data on a team and make changes to increase its effectiveness is called ________.

team building

The way team members work together to accomplish tasks is called ________.

team process

The process of people actively working together to accomplish common goals is called ________.

teamwork

A decentralized communication network works well for tasks requiring creativity and problem-solving.

true

Groupthink occurs when teams strive so hard to reach agreement and avoid disagreement that they end up making bad decisions.

true

The conflict management style of compromise may be used to arrive at temporary settlements for complex issues or to arrive at quick solutions when time is limited.

true

The purposes of cross-functional teams are to knock down the "walls" that tend to separate departments and to seek integrative solutions.

true

The team effectiveness equation makes it mathematically clear that process gains must outweigh process losses in order for there to be a chance of team effectiveness.

true